ITIL v3 Processes ITIL 4 Practices

Service strategy General management

1 Strategy Management 1 Strategy management

2 Financial management 2 Service financial management
3 Service portfolio management 3 Portfolio management
4 Business Relationship Management 4 Relationship management
5 Demand management 5 Architecture management
6 Continual improvement
Service design 7 Information security management
8 Knowledge management Measurement and reporting
6 Design Coordination 9 Organizational change management
7 IT Service continuity management 10 Project management
8 Availability management 11 Risk management
9 Capacity management 12 Supplier management Workforce and talent management
10 Service level management
11 Supplier management Service management
12 Information security management
13 Service catalogue management 13 Business analysis
14 Service design
Service transition 15 Availability management
16 Capacity and performance management
14 Transition planning & support 17 Service catalogue management
15 Change management 18 Service continuity management
16 Service asset & configuration management 19 Service level management
17 Release & deployment management 20 Change control
18 Service validation & testing 21 Service configuration management
19 Change Evaluation 21 IT asset management
20 Knowledge management 22 Service validation and testing
23 Service request management
Managing People through Service Transitions 24 Release management
25 Monitoring and event management Problem management
Service operation 26 Incident management
27 Service desk
(processi)
21 Event management Technology management
22 Problem management
23 Incident management 28 Deployment management
24 Request fulfillment 29 Infrastructure and platform management
25 Access management 30 Software development and management

(functions)
26 Service desk
27 Technical management
28 IT operations management
29 Application management

Continuai Service improvement

30 7 step improvement process

Service measurement
Service reporting