Professional Documents
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Quality Matters: From Clinical Care To Customer Service: Reviews
Quality Matters: From Clinical Care To Customer Service: Reviews
Quality matters: making are explored. The fi nal chapters 16 chapters each describing a different
cover service quality and the impact of aspect of bone augmentation.
from clinical care implementing quality on the business of The chapters on medical imaging,
to customer service dentistry.
This slim volume covers a wide range
bone substitutes and growth factors
and bone morphogenic proteins provide
R. Rattan of topics related to quality improve comprehensive background knowledge
UK: Quintessence ment, and makes extensive use of to the rest of the book. The chapter on
price £28.00; pp 176 charts, graphics, tables and examples as bone substitutes concludes that autog
ISBN 9781850971009 applied to dental practice to illustrate enous bone is still the ‘gold standard’
This book is a new addition to the the principles being discussed. Top but alternatives such as bovine derived
Quintessentials series aimed at those ics are not explored in much depth or hydroxyapatite have a role to play,
providing dental services who wish to detail, so practitioners would almost although further research is required to
gain an understanding of the principles certainly have to draw on other sources strengthen the evidence base.
of quality improvement. of support if they wish to implement There are chapters on sinus floor
The book begins by defi ning quality any of the described methods. How elevation and mandibular bone block
and illustrating what quality means for ever, this book succeeds in providing a grafts which would be particularly
dental practice using source material comprehensive review which is eas useful to the implantologist working
such as key healthcare policies from the ily accessible to those with little or no in general practice as they are the
UK, Europe and beyond. The introduc knowledge of the area and will be of procedures which are routinely carried
tory chapters also provide an illustrated considerable use to both those working out in general practice. The chapters
glossary of terminology used in this in providing dental services and others describing other donor sites such as
field, together with a brief résumé of the with an interest in quality improvement the iliac crest, tibia and calvaria
key influences of the quality movement in the healthcare setting. would be of more interest to the oral
over the last 50 or so years and how K. Ritchie maxillofacial surgeon working in a
their experience, primarily developed in hospital setting.
private industry, might be applied to the As well as detailing the scientific
healthcare setting. Bone augmentation in background and evidence base for each
The chapter on frameworks which oral implantology procedure there is a full description
have been developed for use as the of each technique with many high
basis for quality improvement ini F. Khoury, H. Antoun, P. Missika quality colour photographs and dia
tiatives includes a description of the UK: Quintessence grams numbering 1,400 in all. Each
Donabedian approach of the 1960s to price £177.00; pp 450 chapter is extensively referenced and
more contemporary methods such as ISBN 9781850971597 this text would be particularly useful to
Investors in People. This is followed The stated aim of Bone augmentation those engaged in the postgraduate study
by chapters on methods for measuring in oral implantology is ‘…to present the of implantology.
quality improvement, the development different options of bone reconstruc Overall this book is beautifully
of a programme of activity, and the tion…’ and it achieves this aim admi produced and should be read by anyone
principles of clinical audit. rably. Beginning with an excellent with a serious interest in oral implantol
Clinical governance is covered in overview of the biology and physiology ogy and bone augmentation in particu
the longest section of the book where of bone healing, it goes on to describe in lar. My only minor criticism is that the
both a definition of clinical governance some detail the options available to the order of the chapters appears slightly
is given together with the regulatory surgeon who is faced with either inad random giving the book the appear
framework within which NHS den equate bone volume in which to place ance of a collection of papers rather
tal services must operate in England. implants or bone loss in the aesthetic than a cohesive text, but that said, I
Unfortunately, details of the variation zone, which might allow implant place have found the book very informa
across the countries of the UK as a ment but would result in a less than tive, easy to read and stimulating. The
result of devolution are not referred to. optimal aesthetic result. authors are to be congratulated on their
Clinical effectiveness is covered in In addition to contributions from achievement. I am sure I will revisit it
a chapter on evidence-based dentistry the three editors, Fouad Khoury, Hadi frequently in the future and I would
where the hierarchy of evidence, the Antoun and Patrick Missika, there are recommend that it should be a part of
development of clinical guidelines contributions from 13 other experts in every oral implantologist’s library.
and the process of clinical decision their fields. The result is a book with K. Gibney