LOVELY PROFESSIONAL UNIVERSITY

ACADEMIC TASK NO. 2

School of Management Faculty of Business and Applied Arts

Name of the faculty member: Mr. Jagjit Singh Course Code: OPR509
Course Title: Total Quality Management
Class: MBA Sections: Q1E57, Q1E58
Max. Marks: 30 Date of Allotment: 17-09-2020 Last date to Upload: 30-09-2020

Assignment Type: Individual Assignment 2

Nature: Individual – Online Submission (on UMS)
Objectives of To develop critical and analytical thinking among students and
Academic Activity: enable them to relate concepts with real life scenario.
Topic Details: Student will identify any problem /issue/ situation in Indian context
and submit a fishbone diagram, pareto/ root case analysis report
along with suggestions for mitigating the problem on UMS. Student
is expected to quote relevant sources for information.

Support your answers with facts and figures. Please give objective
answers. No theory please. Zero tolerance for plagiarism.
Evaluation  Identification of the problem/ issue/ situation.
Parameters:  Weightage for proper facts and figures.
 Weightage for tools used.
 Weightage for analysis and solution.

Total- 30 Marks
Expected outcomes: Students will be able to understand the practical aspects regarding
business planning.

Instructions for the CA:

1. You are expected to prepare topic from authentic sources. You would be responsible for
any factual inaccuracy.
2. Please ensure that you are entering correct name, registration number etc. in report.

Go to https://www.ncbi.nlm.nih.gov/pmc/articles/PMC4659879/ for more information.