A

PROJECT REPORT ON
“EMPLOYEE SATISFACTION”
AIRTEL PVT LTD
Submitted to
OSMANIA UNIVERSITY
In partially fulfillment of the requirement for the award of the Degree of
BACHELOR OF BUSINESS ADMINISTRATION (BBA)

Submitted By
MS.ANUM MANSOOR
Hall Ticket NO: 1220-17-684- 007

Under the guidance of

MS.SRAVANI

SILVER JUBILEE COLLEGE OF ARTS OF SCIENCE

DEGREE & P.G

Affiliated To Osmania University

HABSIGUDA.UPPAL

2017-2020

DECLARATION
I hereby declare that this project report titled “EMPLOYEE SATISFACTION”
AIRTEL PVT LTD ” submitted by me to the Department Of Business Administration, O.U.,
HYDERABAD, is a bonafide work undertaken by me and it is not submitted to any other
university or Institution for the award of any degree diploma/certificate or published any time
before.

Name and address of the student signature of the student

 CERTIFICATE

This Is to Certify That the Project Work entitled “EMPLOYEE SATISFACTION”

AIRTEL PVT LTD has Been Accomplished By MS.ANUM MANSOOR Bearing H.T No:
1220-17-684-007 Student Of BBA Under The Guidance And Supervision.
This Project Is Being Submitted By His or Her in Partial of the Requirement for the Award Of
“BACHELOR OF BUSINESS ADMINISTRATION” From Osmania University,
Hyderabad.
All sources of information have been duly mentioned and is record of bonafied work carried out
by him/her.
 ACKNOWLEDGEMENT

I take this opportunity to express my heartfelt thanks to all the people directly and

indirectly relating to completing the project work.

First I take this opportunity to thank AIRTEL PVT LTD providing me the opportunity

to work with them.

I take this opportunity to thank Mr. D.KRANTHI KUMAR for lending me support and

during the project.

I thank my guide MS.SRAVANI. for dynamic. Valuable guidance and constant

encouragement without which the project should not have been possible.

I acknowledgement my sincere thank to the management of silver jubilee college of arts &

science who helped to make my project report is a day dream to me.

MS.ANUM MANSOOR
Hall Ticket NO: 1220-17-684-007
 ABSTRACT
Employee satisfaction is essential to the success of any business. A high rate of employee
contentedness is directly related to a lower turnover rate. Thus, keeping employees' satisfied with
their careers should be a major priority for every employer. While this is a well known fact in
management practices, economic downturns like the current one seem to cause employers to
ignore it. In order to execute well-informed business decisions, managers need more than a
ledger of numbers to understand what is really taking place "on the front line." The employees
who work day to day with the customers can provide invaluable feedback drawn upon first-hand
experience. Encouraging bidirectional communications in this matter can create an
organizational culture that breaks down silos and fosters teamwork between management and
their staff. This type of employee-centric culture has an effect that extends beyond the internal
sphere of an organization - it can actually affect a company's bottom line with a direct and
noticeable impact on profits. Take, for instance, the average annual turnover rate in the United
States. Depending on the industry, this can range from 15- 40%. With that in mind, consider also
that it costs 10 times more to hire and train a new employee than it does to retain one.
Furthermore, extensive research has shown that motivated and satisfied employees tend to
contribute more in terms of organizational productivity and maintaining a commitment to
customer satisfaction. Satisfaction is infectious - and it indeed permeates across the employee-
customer boundary, where revenue and brand image are continuously at stake. This paper
demonstrates the significance of employee satisfaction and how companies can successfully
implement a program to positively impact both organizational culture and ultimately bottom line
profits.
 INDEX

CH. NO. CONTENTS PAGE NO.

CHAPTER -1 INTRODUCTION 1-9

NEED &IMPORTANT OF THE STUDY

OBJECTIVES OF THE STUDY

SCOPE OF THE STUDY

RESEARCH METHODOLOGY

LIMITATIONS OF THE STUDY

COMPANY PROFILE
CHAPTER -2 10-28

INDUSTRY PROFILE

CHAPTER -3 29-43
LETERATURE REVIEW
CHAPTER-4 44-61
ANALYSIS & INTERRETATION OF THE STUDY
CHAPTER -5 62-71
FINDINGS OF THE STUDY
SUGGESTIONS CONCLUSIONS

BIBLIOGRAPHY