SUBMITTED BY:

Ashish Singh- E19

Ashish Bhatnagar- E23

Jonita Mohbe- E32

James Joseph - E34

Arjun Kandikuppa-E36
GLOBAL CONTAINER LINE SHIPPING

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HAPAG-LLOYD - THE COMPANY
More than 135 modern ships, almost five million containers (TEU) transported in a year,
6,900 motivated staff at 300 locations in 114 countries, networked through an IT system
that is the industry leader: Hapag-Lloyd is a leading global liner shipping company and a
powerful partner for you.

They offer about 80 liner services between all continents, a fleet with a total capacity
of more than 600,000 TEU as well as a container stock of around one million TEU including
one of the world’s largest and most modern reefer container fleets.

For more than 160 years Hapag-Lloyd has set industry-wide benchmarks for reliability,
service, productivity and environmental protection.

The owners of Hapag-Lloyd are the Albert Ballin consortium (50,12%, consisting of the City
of Hamburg, Kühne Holding AG, Signal Iduna, HSH Nordbank, M.M.Warburg Bank and
HanseMerkur) and the TUI AG (49,88%).

MANAGEMENT
Hapag-lloyd is a global organisation with three regional headquarters in hamburg, new
jersey and singapore. Group headquarters is located in hamburg, where the executive board
is also based. Group organisation is clearly structured and short decision-making channels
ensure efficient work processes.

MICHAEL BEHRENDT

Michael Behrendt has been a member of the Executive Board of Hapag-Lloyd AG since 1999,
becoming Chairman in January 2002.

PETER GANZ

Peter Ganz has been a member of the Executive Board of Hapag-Lloyd AG since April 2009.

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ULRICH KRANICH

Ulrich Kranich has been a member of the Executive Board of Hapag-Lloyd AG since July
2006.

JESPER PRAESTENSGAARD

Jesper Praestensgaard has been a member of the Executive Board of Hapag-Lloyd AG since
January 2011.

ORGANISATION:
Hapag-Lloyd is organised decentrally, with clear structures and a shallow hierarchy making
for short decision-making channels for its customers. Group headquarters is located in
Hamburg.
Operative business is managed by three regional headquarters: Europe (Hamburg; also
covers Africa), America (Piscataway, NJ) and Asia (Singapore; also covers Oceania). Also
located in Hamburg are divisions like Yield Management & Network, Central Operations,
Global Markets / Global Accounts, Human Resources and IT.

The organisation is based on a highly efficient blueprint principle that is identical worldwide.
Each Region runs Business Administration, Operations and Sales / Customer Service. The
Regions in their turn consist of Areas that perform standard functions in the same way.
Hapag-Lloyd customers have contacts available at 300 locations in 114 countries worldwide.

SUMMARY:
Hapag-Lloyd AG was formed on September 1 1970 as a result of the merger of Hamburg-
Amerikanische Packetfahrt-Actien-Gesellschaft (Hapag) and North German Lloyd (NDL). But
the origins of these shipping lines go back much further: Hapag was founded in Hamburg in
1847 by local merchants and NDL in Bremen in 1857. The lines initially carried mainly
European emigrants eager to start a new life in America. The relationship between Hapag
and NDL was for a long time something special, for while they were competitors, from the
19th century onwards they both repeatedly established joint ventures.

Under its Director-General Albert Ballin (1857-1918), who is also credited with having
invented the cruise, Hapag rose to the top of the world shipping sector around the turn of
the century in terms of tonnage, while NDL became the shipping line carrying the largest
number of passengers. Ballin focused at an early stage on cargo transport in addition to
carrying passengers.

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World War I caused the loss of their fleets and worldwide liner networks for both
companies. During the 1920s, nevertheless, by cooperating with international partners they
succeeded in rebuilding both very rapidly. After the strains of the world economic crisis had
been endured, World War II once again led to the loss of ocean-going ships and market
positions.

From 1950 Hapag and North German Lloyd’s re-entry into liner shipping was very largely in
the form of jointly operated services. In 1970 Hapag and NDL decided to merge in response
to the rapid growth of container transport that was compelling shipping lines to invest
massively in new ships and containers.

In 2005, Hapag-Lloyd acquired the British-Canadian container line CP Ships, thereby

becoming one of the leading liner shipping companies of the world.

In October 2008 TUI AG sold the majority of the shares of Hapag-Lloyd (56.67%) to the
Albert Ballin consortium consisting of the City of Hamburg, Kühne Holding AG, Signal Iduna,
HSH Nordbank, M.M.Warburg Bank and HanseMerkur. The remaining shares have been
owned by TUI AG.
As at 30 Dec. 2010 49,88% are held by TUI AG and 50,12% by Albert Ballin consortium.

WORLDWIDE OFFICES:
Take advantage of Hapag-Lloyd's global sales network: our highly motivated and competent
employees will be glad to assist you with all your logistics requirements. We have  300
offices in 114 countries, so one of them is located next to you.

 North / Central America

 South America

 Offices in Europe

 Africa

 Middle East / India

 Far East

 Australia / New Zealand

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North / Central America:

South America:

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Europe

Africa:

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Middle East / India:

Far East:

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Australia/New Zealand:

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HAPAG-LLOYD VESSELS:
Hapag-Lloyd deploys a modern fleet of more than 135 containerships. All Hapag-Lloyd
vessels are certified according to ISM (International Safety Management) and hold a valid
ISSC (ISPS) certificate. Most vessels are certified according to ISO 9001 (Quality
Management) and ISO 14001 (Environmental Management).

Hapag-Lloyd vessels are specially equipped for the transport of various goods, e.g. cargo
with extraordinary / oversized dimensions, reefer cargo and dangerous goods that have to
be stowed and transported according to IMO-regulations.

The order book comprises ten box ships equipped with state-of-the-art technology and with
a slot capacity up to 13,200 TEU each.

VESSELS WITH MORE THAN 8,000 TEU:

Colombo Express Class

 Bremen Express
 Chicago Express
 Colombo Express
 Hanover Express
 Kuala Lumpur Express
 Kyoto Express
 Osaka Express
 Tsingtao Express

Prague Express Class

 Frankfurt Express
 Prague Express
 Sofia Express

Savannah Express Class

 Houston Express
 Savannah Express

Seattle Express Class

 Seattle Express
 Vancouver Express

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Vienna Express Class

 Basle Express
 Budapest Express
 Vienna Express

VESSELS WITH 6,000 TO 8,000 TEU:

Hamburg Express Class

 Berlin Express
 Hamburg Express
 Hong Kong Express
 Shanghai Express

Los Angeles Express Class

 Bangkok Express
 Busan Express
 Los Angeles Express
 San Francisco Express

VESSELS WITH 4,000 TO 6,000 TEU:

Antwerpen Express Class

 Antwerpen Express
 New York Express
 Oakland Express
 Rotterdam Express
 Seoul Express
 Singapore Express
 Tokyo Express

Dublin Express Class

 Dublin Express
 Glasgow Express
 Liverpool Express

Kiel Express Class

 Dresden Express
 Essen Express
 Hoechst Express
 Kiel Express

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  Leverkusen Express
 Ludwigshafen Express
 Paris Express
 Stuttgart Express

London Express Class

 Düsseldorf Express
 Kobe Express
 London Express

New Delhi Express Class

 Dubai Express
 Jakarta Express
 Lahore Express
 Manila Express
 New Delhi Express
 Rio de Janeiro Express
 Rio Grande Express
 Saigon Express
 Santos Express

Toronto Express Class

 Montreal Express
 Toronto Express

Westfalia Express Class

 Bavaria Express
 Hammonia Express
 Holsatia Express
 Saxonia Express
 Thuringia Express
 Westfalia Express

VESSELS WITH LESS THAN 2,300 TEU

Canberra Express Class

 Canberra Express
 Wellington Express

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Endurance Class

 Endurance

Hero Class

 Hero

Humboldt Express Class

 Humboldt Express
 Santiago Express

OVERVIEW CONTAINERS
Hapag-Lloyd offers suitable container types for any kind of cargo.

The containers supplied meet all ISO requirements as well as the latest safety regulations. A
worldwide inspection procedure guarantees the quality of equipment. The procedure is
regularly supervised and confirmed by a certification society.

They have innovative transport solutions for any kind of special cargo.

 General cargo
 Non-containerized cargo
 Temperature controlled cargo

STANDARD SOLUTION (GENERAL CARGO)

Suitable for any general cargo.
All containers are equipped with various lashing devices on longitudinal rails and corner
posts.
High Cube Container especially designed for voluminous cargo.
For high and excessively high loads we provide Hardtop Containers.

STANDARD

 20' Standard
 40' Standard
 40' Standard High Cube
 45' Standard High Cube

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HARDTOP

 20' Hardtop
 40' Hardtop
 40' Hardtop High Cube

VENTILATED

 20' Ventilated

TAILOR MADE SOLUTION (NON-CONTAINERIZED CARGO)

Special Containers are available for heavy loads and oversize cargo as well as project cargo.
Numerous of very strong lashing devices on longitudinal rails and corner posts.

FLATRACK

 20' Flatrack
 40' Flatrack High Cube

PLATFORM

 20' Platform
 40' Platform

VENTILATED
 20' Ventilated

OPEN TOP

 20' Open Top

 40' Open Top

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HARDTOP

 20' Hardtop
 40' Hardtop
 40' Hardtop High Cube

TANK

 Tank Container

TEMPERATURE CONTROLLED CARGO

Containers available to maintain temperature control range as low as -35°C up to +30°C at
temperature in ambient environment up to 50°C.

Low tare weight = high payload design.

All containers are suitable for shore power supply like clip-on generators.

REEFER

 20' Reefer
 40' Reefer
 40' Reefer High Cube

CHASSIS
Hapag-Lloyd (America) Inc. covers your intermodal needs with a large fleet of 20 foot and 40
foot chassis. All of our chassis are built to ISO standards, and meet stringent industry and
government maintenance requirements.

Hapag-Lloyd (America) Inc., supplies chassis as part of a carrier haulage movement which
are available at Sea and Rail terminals and inland depots. We may also supply chassis to
customers as part of a merchant haulage movement at the customer's request.

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The chassis are available from our owned and leased fleet, as well as from various chassis
pools throughout the United States.

CONTAINER TYPE GROUPS

Size Type Note ISO Size Type ISO Type Group
20'x8'x8'6" General Purpose 22G0 22GP
20'x8'x8'6" General Purpose passive vents 22G1 22GP
20'x8'x8'6" Ventilated 22V0 22VH
20'x8'x8'6" Open Top 22U1 22UT
20'x8'x8'6" Hardtop 22U6 22UP
20'x8'x8' Flat fixed ends 20P1 20PF
20'x8'x8'6" Flat fixed ends 22P1 22PF
20'x8'x8'6" Flat collapsible 22P3 22PC
collapsible flush
20'x8'x8'6" Flat 22P8 22PC
folding
20'x8'x8'6" Refrigerated 22R1 22RT
20'x8'x8'6" Refrigerated non foodstuff 22R9 22RT
20'x8'x8' Tank dangerous liquids test pressure 4 bar 20T5 20TD
20'x8'x8'6" Tank nondangerous liquids test pressure 0,45 bar 22T0 22TN
20'x8'x8'6" Tank dangerous liquids test pressure 4 bar 22T5 22TD
20'x8'x8'6" Tank dangerous liquids test pressure 6 bar 22T6 22TD
40'x8'x8'6" General Purpose 42G0 42GP
40'x8'x8'6" General Purpose passive vents 42G1 42GP
High Cube General
40'x8'x9'6" 45G0 45GP
Purpose
40'x8'x9'6" High Cube GP passive vents 45G1 45GP
High Cube General
45'x8'x9'6" passive vents L5G1 L5GP
Purpose
40'x8'x8'6" Open Top 42U1 42UT
40'x8'x8'6" Hardtop 42U6 42UP
40'x8'x9'6" High Cube Hardtop 45U6 45UP
40'x8'x8'6" Flat fixed ends 42P1 42PF
40'x8'x8'6" Flat collapsible 42P3 42PC
collapsible flush
40'x8'x8'6" Flat 42P8 45PC
folding
40'x8'x9'6" Flat collapsible 45P3 45PC
collapsible flush
40'x8'x9'6" Flat 45P8 45PC
folding
40'x8'x8'6" Refrigerated no foodstuff 42R9 42RC
40'x8'x9'6" Refrigerated 45R1 45RT
40'x8'x9'6" Refrigerated no foodstuff 45R9 45RC

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SERVICES FROM AFRICA TO AFRICA

SOUTH AFRICA EXPRESS (SAX)

WEST AFRICA SERVICE (WAX)

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WEST SOUTH AFRICA EXPRESS (WSX

WEST AFRICA SERVICE LOOP 2 (WX2)

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RCL SINGAPORE - QINGDAO SERVICE (RSQ)

JAPAN HONG KONG STRAITS SERVICE (CHS)

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AUSTRALIA-NEW ZEALAND VIA PANAMA (ANP)

NEW ZEALAND EUROPE LOOP 1 (NZE1)

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NEW ZEALAND EUROPE LOOP 2 (NZE2)

Oceania Service (OCE)

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US WESTCOAST - AUSTRALASIA LOOP 2 (WAN)

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US WESTCOAST - AUSTRALASIA LOOP 1 (WAS1)

SERVICES FROM INDIAN OCEAN TO MEDITERRANEAN

INDIA - AMERICA EXPRESS SERVICE (INDAMEX)

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ASIA BLACK SEA EXPRESS (ABX)

ASIA-MED.-N. AMERICA EC EXPR. (AEX)

EUROPE AUSTRALIA EXPRESS (EAX)

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INDIAN OCEAN SERVICE - LOOP 1 (IOS)

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SERVICES FROM LATIN AMERICA

MEXICO - CARIBBEAN SERVICE (MXC)

MEXICO - PANAMA SERVICE (MXP1)

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MEXICO - PANAMA SERVICE (MXP2

SERVICES FROM MIDDLE EAST TO NORTH AMERICA

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SERVICES FROM NORTH AMERICA TO NORTH EUROPE

A-SERVICE (ATA)

ATLANTIC EXPRESS (ATX)

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GULF ATLANTIC SPRINT SERVICE (GAX)

GULF MEXICO EXPR. (GMX)

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GULF MEXICO EXPR. (GMX)

PACIFIC ATLANTIC EXPR. (EUROPE-NAEC) (PAX)

ST. LAWRENCE CONT. SERVICE-ROUTE 1 (SLCS1)

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ST. LAWRENCE CONT. SERVICE-ROUTE 2 (SLCS2)

SERVICES FROM AFRICA TO ASIA

EUROPE - ASIA LOOP M (EUM)

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ASIA SOUTH/WEST AFRICA EXPRESS (WSX)

SERVICES FROM AUSTRALIA/NEW ZEALAND TO AFRICA

EUROPE - AUSTRALIA EXPRESS (EAX)

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SERVICES FROM AFRICA TO INDIAN OCEAN

INDIA - AMERICA EXPRESS SERVICE (INDAMEX)

INDIAN OCEAN SERVICE (IOS)

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SERVICES FROM AFRICA TO LATIN AMERICA

SERVICES FROM AFRICA TO MEDITERRANEAN

EUROPE - AUSTRALIA EXPRESS (EAX)

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EUROPE - ASIA LOOP M (EUM)

INDIAN OCEAN SERVICE (IOS)

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SERVICES FROM AFRICA TO MIDDLE EAST
Indian Ocean Service (IOS)

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INDIA - AMERICA EXPRESS SERVICE (INDAMEX)

EUROPE ASIA LOOP M (EUM)

SERVICES FROM AFRICA TO NORTH AMERICA

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INDIA - AMERICA EXPRESS SERVICE (INDAMEX)

MEDITERRANEAN US EAST COAST EXPRESS (MINA)

NORTH AMERICA - AFRICA SERVICE (NAA)

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E-COMMERCE SOLUTIONS
TOP EFFICIENCY THROUGH E-COMMERCE

Hapag-Lloyd has the most advanced IT systems in the shipping industry. These systems are
continually enhanced and adapted to meet the changing needs of our customers. Our fully
integrated global network supports all essential functions of container logistics. Transport
data is entered into the system only once, and can then be tracked in real-time from
anywhere in the world. This prevents errors due to duplication, enhances the quality of
service through correct documentation and lowers costs for everyone concerned.

Hapag-Lloyd offers a variety of e-Business solutions for information sharing that are
oriented towards the needs of our customers. Thanks to the extensive e-Business solutions,
they support the efficient processing of relevant data along the entire transport chain.

TRANSPORTATION OF DANGEROUS GOODS

Regulations governing the transport of hazardous goods constantly change and are made
even stricter. This is particularly valid for all traffic concerning the USA.

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A keynote of Hapag-Lloyd is its high expertise. Hapag-Lloyd's standard for electronic data
processing is regarded as exemplary. The quality of the system used can also be gauged by
the great interest taken in it by other companies.

BENEFITS

 Dangerous goods experts offer you all-encompassing advice.

 Hazardous cargo bookings will be checked by experts in a quick and reliable way.
Legal requirements of all countries and ports related to your transport are taken into
account.
 Ensure a safe transport by observing the proper stowage of your dangerous goods
on board, sometimes going beyond the stowage and segregation requirements of
the IMDG Code when experts find that may be necessary. This gives additional
safety to cargo, the vessel, persons and the environment.
 High level of expertise in the transport chain. You will have well-trained Sales
executives helping you with complicated Dangerous Goods problems.

STOWAGE CONSULTATION
Cargo experts offer their services to ascertain a safe and optimal stowage for all kind of
containerised cargo.

A proper stow is paramount to safe guard against the various strains which may occure
during sea voyage. These are of mechanical, biological or chemical nature and need to be
carefully considered during stowage. The benefit of stuffing cargo safely inside containers
includes smooth transport processing without claims of extra costs, and finally customer
satisfaction.

CONSIDERATIONS FOR AN OPTIMAL STOWAGE

 Strains caused by container transport

 Weight limits of containers
 Weight distribution within containers for heavy items
 Function of packaging
 Cargo securing facilities; Lashing, Bedding and Filling
 Climatic Influences

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BENEFIT

Doing it right the first time, you will save costs and time for repacking of the cargo and will
ensure its arrival in good order and condition. Hapag Lloyd cargo experts are glad to be of
assistance to any inquiries regarding stowage within a container.

REEFER SOLUTIONS
CUSTOMIZED SOLUTIONS FOR TEMPERATURE-SENSITIVE CARGO

At Hapag-Lloyd we provide professional care for your sensitive refrigerated products to

ensure they keep in good condition and can reach more distant markets through an
extended shelf life.

Hapag-Lloyd  is one of the largest reefer carriers and serves the trade with transport
solutions for a large variety of high quality reefer products. Hapag-Lloyd has a profound
expertise in the transportation of temperature-sensitive products, this includes perishable
cargoes, high value reefer cargoes such as pharmaceuticals, healthcare products and more.

BENEFITS OF HAPAG-LLOYD REEFER

In choosing Hapag-Lloyd as internationally recognized quality carrier you will directly benefit
from our profound expertise in professional handling of temperature-sensitive products.

 Cold

Hapag-Lloyd refrigerated containers can maintain a constant temperature between –

35°C / –31°F and 30°C/ 86°F, even with outside temperatures up to 50°C / 122°F the
refrigerated container technology allows to keep your cargo fresh and deliver best
quality to the destination. You will find the temperature guideline for your product
under temperature controlled cargo (our Reefer Brochure, page 12ff refers).

 Precise

With some fruit, such as bananas, the slightest temperature deviations are decisive
for the quality of the cargo when it reaches its final destination. Therefore, precise
temperatures have the highest technical priority for us. With transportation
temperatures above –10°C /14°F the refrigerated container technology allows to
reduce the maximum variation to 0.5 degrees. For freezer mode, below –10°C /14°F

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 the refrigerated container technology allows to reduce the maximum variation to
one degree only.

 Fresh

For controlled atmosphere we provide technologies such as AFAM+, eAutofresh,

Transfresh, Maxtend or PurFresh. The interior atmosphere is controlled so that
ripening of fruit and flowers can be delayed. Spoiling and mould are suppressed.
Hapag-Lloyd uses a range of technologies. We have the best solution ready for each
and every cargo. You will find further information under Controlled Atmosphere.

 Well ventilated

For certain goods, such as fresh fruit or ferns, a precisely controlled ventilation
system contributes decisively to quality assurance. In Hapag-Lloyd refrigerated
containers up to 280m3 of fresh air per hour can be automatically supplied. The
ventilation flaps can be opened with up to a 72-hour time delay, an important
advantage when the cargo is not sufficiently cooled in advance.

 Dry

Apart from temperature our reefers can also reduce the relative humidity when set
values lie between 65% and 95%. For bulbs Hapag-Lloyd reefers have a special 'bulb
mode’ which automatically provides an optimal atmosphere for transportation.

 Gentle

Our refrigerated containers can be programmed in advance for automatic

temperature change up to eight times during one voyage. This means sensitive cargo
can be gently cooled in stages or the ripening process for fruit can be started before
arriving at the destination

 Environmentally friendly

To protect our environment Hapag-Lloyd continually carries out research into better
solutions with great success. We have reduced average energy consumption by more
than 50% in the last eight years without making compromises on temperature
control, but at the same time improving performance. This reduces your product’s
carbon footprint. Naturally, all coolant used in our reefers is CFC-free.

 Safe and secure

All data relevant to quality, such as temperature, humidity, CO 2 content and fresh air
supplied, are recorded and can be made available if required. With current
technologies, Hapag-Lloyd has also successfully carried out tracking and tracing
trials. For tracking and tracing trial shipments, the location and temperature of the

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 refrigerated container can be made available to the customers along the transport
chain. Pre-Trip Inspections (PTI) are executed prior to every transport in order to
grant highest security and minimized risk.

 Large payload

Use of the most modern materials and refrigeration units ensure lower weight for
our refrigerated containers and higher payload capacity. With Hapag-Lloyd reefers,
customers profit from the highest capacities available, on average 100 to 200
kilograms more, compared to others in the field.

 Reliable

High value, sensitive reefer cargo, from the pharmaceutical, chemical or healthcare
industries requires particularly careful handling by an especially reliable partner.
Here we offer not only our modern equipment and our extensive experience, but
also special internal processes that give extra protection to your high value cargo.

 Fast cooling

Especially powerful refrigeration units assist in pre-cooling processes, in case that

cargoes have not been properly pre-cooled. The considerably faster pull-down times
in Hapag-Lloyd reefers facilitates higher quality of your products.

 Hygienic

Hapag-Lloyd is the only container line to strictly segregate non-food grade boxes
from reefers exclusively used for food transportation. A special interior design
provides more hygienic conditions as well as optimal air circulation. Of course our
boxes are checked and tested before each and every assignment.

CONTROLLED ATMOSPHERE
Why Controlled Atmosphere reefers technology is recommended for sensitive fruits and
vegetables

 After harvesting, fruits and vegetables consume oxygen and release carbon dioxide &
ethylene gas
 Release of moisture and heat generation provide specific challenges
 Process of respiration results in deterioration of the product

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Purpose of temperature and atmosphere control

 Fruits and vegetables are still “alive” after harvesting

 In a standard reefer container such products start to degrade and deteriorate
immediately
 Fruits and vegetables require an adjusted environment to preserve their condition
 Atmosphere control slows down the ripening process and increases the shelf life of
perishable products
 At Hapag-Lloyd we assist with the following technologies: AFAM+, eAutofresh,
Transfresh, Maxtend and PurFresh

The technologies represent the following specific advantages to prolong shelf life

 Slow down of ripening process and reduce risk of decay

 Decrease of dehydration (no weight loss)
 Extension of market range from harvest to consumption
 Maintenance of freshness, color and condition to maintain product quality
 Prevention / minimization of wastage and financial losses
 Ocean transport to become a viable alternative to airfreight

AFAM+ & EAUTOFRESH REEFER

AFAM+ (Advanced Fresh Air Management) and eAutofresh are Controlled Atmosphere

systems to regulate the oxygen and carbon dioxide level inside the container via the fresh
air vents. This technology takes advantage of natural respiration processes of the fruit or
vegetables and therefore does not require gas injections. Hapag-Lloyd operates one of the
largest AFAM+ & eAutofresh reefer fleet in the market providing cost advantages for our
customers.

 Utilizes a motorized fresh air exchange vent system and features a CO 2 sensor
module
 Controls oxygen and carbon dioxide level and adjusts atmosphere inside the
container by opening/closing the fresh air vents
 Cargo is creating its own atmosphere through respiration
 AFAM+ containers are manufactured by Thermo King
 eAutofresh containers are manufactured by Carrier
 A combined use of  AFAM+ / eAutofresh technology and Transfresh gas injection can
be arranged

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TRANSFRESH & MAXTEND REEFER

Transfresh and Maxtend fitted containers describe a special supplement for reefer
containers. They create a tailor-made atmosphere via gas injections. An additional controller
is monitoring & recording the atmospheric composition inside the reefer. Such “Controlled
Atmosphere” containers are ideal for products such as flowers, vegetables and fruits.

 Steered by supplemental micro-processor placed inside the container

 Controller is constantly monitoring oxygen, carbon dioxide and nitrogen
concentrations
 Desired atmosphere is created and controlled by injection of suitable gas-mix in
combination with vent regulation
 Tectrol technology is manufactured by Transfresh
 Maxtend technology is manufactured by Mitsubishi Australia Limited

REEFER CARGO HANDLING

Hapag-Lloyd container depots ensure that reefer boxes are clean and in sound condition
upon release for a new transport.

In the interest of exercising best cargo care, we appreciate observation of following

recommendations:

Prior to stuffing

 Ensure only clean reefer container is accepted from depot

 Observe the use of adequate packaging material
 Keep in mind plastic wrapping may act as vapor barrier and prevent air circulation
around the product
 Ensure your product temperature reflects transport temperature before stuffing
commences
 Your reefer cargo should preferably be sourced from a refrigerated loading bay

Stuffing of reefer containers

 Switch off the power-unit during loading operation, to avoid ambient air exchange.
 Ensure product is evenly stuffed in correct manner to avoid obstructions that can
result in hot spots
 Do not stack boxes above load line; spacers will help to stabilize cargo and
ensure optimal airflow
 Avoid poor air circulation which is amongst primary causes of product deterioration

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  Any free floor area and gaps may not exceed 5% of floor area to avoid negative
impact on airflow
 Use board or dunnage material to avoid gaps and open floor areas
 Do not load cargo beyond surface provided by  „T-Bar“ flooring inside the container
 To ensure free airflow, no space between cargo units permitted in front of unit air
distribution point
 Adequate refrigeration relies on good air circulation around your entire load

Completing loading operation

 Close doors properly

 Ensure correct set point for carrying temperature, humidity and setting of air
ventilation
 Start up reefer power-unit

Container Airflow

CUSTOMS CLEARANCE
Customs formalities for imports and exports of goods are regulated on a uniform basis in
Europe. Nevertheless, different documents must be produced for the various customs
procedures. The correct preparation of the documents is very important, because, after all,
significant customs duties and taxes are involved that you would be required to settle.

Hapag-Lloyd assists you with customs clearance.

DHL

FROM HUMBLE BEGINNINGS TO A GLOBAL MARKET LEADER

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Founded in San Francisco more than 40 years ago by 3 budding entrepreneurs - Adrian Dalsey, Larry
Hillblom and Robert Lynn - DHL has continued to expand at a phenomenal rate. Today, it stands tall
as the global market leader of the international express and logistics industry.

Back In 1969, DHL took its first small steps in building for the future by personally shipping papers by
airplane from San Francisco to Honolulu. The years passed and the DHL network grew ever larger,
gradually reaching out to new customers in every corner of the world. At the same time, the
marketplace developed and became more complex, so DHL adapted to meet the changing needs of
its customers - both at global and local level.

Today, DHL's international network links more than 220 countries and territories worldwide. DHL
also offers unparalleled expertise in express, air and ocean freight, overland transport, contract
logistics solutions as well as international mail services.

From 1969 until today, the approach and dedication has remained the same. Our success has always
been based around delivering excellent service for our customers. Never complacent, DHL has
become a brand acknowledged for personal commitment, proactive solutions and local strength. At
the heart of its success are its employees who focus on the customer's needs and provide
individually customized solutions.

DHL is part of Deutsche Post DHL. The Group generated revenue of more than 46 billion Euros in
2009.

DHL in India
India is on the fast track to growth. With increasing trade opportunities, DHL is well positioned to
provide customers in India with integrated end-to-end solutions across domestic and international
express, covering air and road express.
DHL India offers customers comprehensive logistics solutions through their four business units:

 DHL Express
 Blue Dart Express
 DHL Global Forwarding
 DHL Supply Chain

Through Blue Dart Express, DHL has access to over 22,200 locations in India in addition to the global
network of over 220 countries around the world.
DHL’s business in India encompasses every facet and meets every trade need of customers - from
international and domestic air express, to domestic road express, air and ocean freight, International

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Freight Forwarding, Supply Chain Management and Customs Brokerage. DHL's combination of global
reach and local knowledge is a key competitive edge that provides the most efficient, innovative and
reliable solution for customers.

DHL EXPRESS
DHL Express is the No.1 international air express services provider in India offering its customers the
entire spectrum of express services from international air express to high-end logistics solutions
including repair and return, strategic inventory management and direct express inventory
distribution.

DHL Express India has many firsts to its credit, including India’s first and only 24-hour customer
service call centre in the express industry, the first to introduce customized solutions such as DHL
EXPRESS EASY JUMBO for customers as well as the first to provide track-and-trace services in India
via email, SMS, Internet and WAP phones.

DHL Express India: Facts & Figures

Head Office Mumbai, India

Year of Establishment 1979
Ownership DHL is 100% owned by Deutsche Post
Domestic
Business DHL has 81.03% stake in Blue Dart Express
India
Shipments Over 7.7million [2008]
Tonnage Approx. 24.2million [2008]
Network International – 220 countries & territories
Domestic – Over 22,200 locations across
India
Employees 1500
Customers 35000
Vehicles 300
Facilities 353
Retail Express Centers & 30 Offices across 5 [Bangalore, Chennai, Delhi, Kolkata and
India Hubs/Gateways Mumbai]
Quality Control Centre Mumbai, India
Commercial Flights Close to 75 flights utilized per day
Sustainability 3yr partnership with UNICEF, DHL Deliver
Help Drive & other Community initiatives
Awards Superbrands Award [2006, 2007, 2008]
Awarded the Best Express Logistics Provider
of the Year [Express Logistics & Supply Chain
Conclave 2008]
Frost & Sullivan Award [2007 & 2008]
Reader’s Digest - Most Trusted Brand Award
[2007 & 2008

BLUE DART EXPRESS

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Blue Dart, South Asia's premier number one express air and integrated transportation, distribution
and logistics Company, offers secure and reliable delivery of consignments to over 22,200 locations
in India.

As part of the DHL Group, Blue Dart accesses the largest and most comprehensive express and
logistics network worldwide, covering over 220 countries and offers an entire spectrum of
distribution services including air express, freight forwarding supply chain solutions and customs
clearance.

In pursuit of sustainable leadership in quality services, Blue Dart has evolved an infrastructure
unique in the country today:

1. State-of-the-art Technology, indigenously developed, for Track and Trace, MIS, ERP,
Customer Service, Space Control and Reservations.
2. Dedicated aviation infrastructure to support our time-definite and day-definite morning
deliveries through night freighter operations.
3. An extensive countrywide Surface network to complement our air services.
4. Warehouses at 55 locations across the country as well as bonded warehouses at the 7 major
metros of Ahmedabad, Bangalore, Chennai, Delhi, Mumbai, Kolkata and Hyderabad.
5. Ecommerce B2B and B2C initiatives including partnering with some of the prime portals in
the country.

Blue Dart was selected a Business Super brand for the fourth time consecutively from over 1,699
brands and received the Reader’s Digest's Most Trusted Brand Gold Award, three years in a row. It
has been listed twice in the Dun & Bradstreet top 500 companies in India. Blue Dart has been
awarded with the Asia Brand Congress Brand Leadership Award 2008. It has also been listed as one
of the Forbes 'Best under Billion' companies.

The Blue Dart team drives market leadership through its motivated people force, dedicated air
capacity, cutting-edge technology, innovation, and value-added services to deliver unmatched
standards of service quality to its customers.

DHL GLOBAL FORWARDING

DHL Global Forwarding is the market leader in air and ocean freight, customs brokerage and
industrial projects. A range of value-added services provides significant benefits for customers,
including greater geographic spread, product and service leadership and enhanced offerings to meet
all their logistics requirements. DHL Global Forwarding manages the flow of goods and information
across a customer’s global supply chain, connecting suppliers, carriers, customs brokers and end
users through a seamless supply of distribution services.

DHL SUPPLY CHAIN

DHL Supply Chain provides customized logistics and industry solutions in the areas of supply chain
management, warehousing, distribution, value added services and lead logistics provider services. As
the cost of the logistics chain becomes a key element in customer budgets, DHL Supply Chain strives
to improve the effectiveness and efficiency of the extended supply chain by providing excellence
across the total process: inbound, manufacturing, supply, distribution, after sales and reverse
logistics.

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SERVICES OFFERED BY DHL

 Logistics Services
 Express Services
 Mail Services

LOGISTICS SERVICES

a) Freight Transportation
DHL is a logistics partner big enough to deliver freight of any kind, to any place via air, ocean, road or
rail, but capable of giving its customers the personal attention they need.

1) Air Freight Services

DHL is global leader in air freight, carrying 12% of the total worldwide market, more than twice as
much as the second biggest organization. Its operations are managed from over 150 countries,
providing a personalized service to and from all key markets.

DHL can organize scheduled flights and chartered planes from a wide range of major carriers, as well
as competitive services on our own carrier, making us flexible enough to help everyone from first-
time shippers to regular importers and exporters of freight.

i) Urgent Delivery
DHL AIR FIRST freight is placed on the first flight out and receives a priority service, through to the
destination airport and beyond. It is ideal for freight that’s ‘special’, due to its size, urgency, or
hazard level.

Key Features:
 Quickest possible transit time for speedy service
 Uplift on first available flight, ideal for priority goods
 Priority handling through to delivery.

Options Include:
 Door-to-door pickup and delivery
 Return of non-deliverables
 Transport insurance
 Special security.
ii) Economical Air Freight
DHL AIR VALUE is the ideal match when your priority is to keep the cost of moving your goods to a
minimum, but your freight must travel by air. It is designed for less time-sensitive cargo, where a
slight increase in transit time is acceptable, and provides an economical alternative to DHL AIR
PREMIUM. To achieve the most competitive price, DHL AIR VALUE ensures cargo is creatively routed
via the major gateways.

Key Features:

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  Economically routed, for price advantage
 Defined transit time lets you plan ahead
 Standard liability
 Airport to airport.

iii) Flexible, Day-definite Air Freight

When you demand a fast service within a fixed budget, then DHL AIR PREMIUM is the choice for you.
DHL AIR PREMIUM consolidates your freight to improve economy, and ensures that it arrives when
it’s needed, at airports in all major trading centers, across the globe.

Key Features:
 High consolidation frequency for improved economy
 Scheduled consolidation to ensure a day-definite transit time
 Standard liability means predictable pricing
 Airport to airport service for added convenience.
iv) Fast and Flexible Door-To-Door Freight Solution
Combining the very best of DHL’s competencies in its international freight forwarding and domestic
distribution network, DHL DOOR-TO-MORE* eliminates the need for costly warehousing. This
straightforward door-to-door service picks up your goods, transfers them to an export facility, and
transports them via air and/or ocean freight before distributing them to multiple end-users at
destination. Its unique features can help you effectively streamline your operations which all
translate into large cost savings depending on your activity profile.

*DHL DOOR-TO-MORE is a trademark of DHL

Key Benefits
 Elimination of warehousing costs
 Reduction of inventory costs
 Lower customs fees
 Speed to market
 End-to-end shipment visibility at box level
 One point of contact for ease of communication

v) Faster than Ocean, more Economical than Air

When you need a quicker mode of transport than pure ocean freight, but need a more economical
alternative to air freight then DHL’s multimodal solution, DHL SEAIR is the answer. DHL SEAIR offers
you real-time visibility at every step of the transport process.

Key Features:
 Greater economy than standard air freight
 Faster than pure ocean freight
 Flexible transport planning, based on your individual requirements
 DHL’s predetermined routes and handling locations mean high quality and reliability
 Tailored quotes for large projects or non standard routings mean added flexibility.

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vi) Door-to-door Delivery for Bulky Goods
DHL AIRFREIGHT PLUS combines the simplicity of express carrier shipping, with the price
competitiveness of a freight forwarder. It’s the perfect solution for shipping heavy or bulky goods in
a defined transit time, across the world.
DHL operate two services: DHL AIRFREIGHT PLUS EUROPE and INTERCONTINENTAL. With DHL
AIRFREIGHT PLUS, you decide on the freight terms and pay one all-inclusive air freight price, with no
hidden charges. DHL also clear your shipments through customs, which helps in delivering your
expected transit times.

Key Features:
 European and Intercontinental services offer broad service
 Delivery in a pre-defined number of days
 Door-to-door service for added convenience
 All-inclusive price means predictable pricing
 No weight or size restrictions*
 Local customer management, for added levels of service
*dependent on operational equipment used
vii) Life Sciences Air Freight
DHL’s AIRFREIGHT PLUS PHARMA service is a door-to-door overnight service across Europe,
especially designed for the end-to-end transport needs of the Life Science Industry. Late cut-off
times (and our integrated supply chain network) guarantee minimal time wasting on the tarmac at
origin, during transit and at destination. IT tracking systems ensure your shipments are visible and
transparent at all times.

Key Features:
 Close attention of Life Sciences experts at all times means reduced risk
 Delivery overnight by 12 noon or during next business day to suit your requirements
 Dedicated handling of your shipments by experienced staff ensures your goods are cared for
at all times
 Temperature-controlled facilities ideal for pharmaceutical goods
 All-inclusive price ensures easier budgeting
 No weight or size restrictions* for your convenience
 Dangerous goods shipped with the utmost care
 Door-to-door service for added convenience.
*dependent on operational equipment used

Options Include:
 24 hr Control Tower.
viii) Perishable Goods Logistics
DHL is the market leader in shipping perishable products from Latin America to the rest of the world.
DHL uses specialist tracking technology to help ensure that time-critical items, such as flowers and
fruits, are delivered quickly to their destinations, wherever they may be.

Key Features:

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  Fast transit and turnaround times mean increased efficiency
 A broad portfolio of services to meet every client’s needs
 Total visibility of the logistics chain offers improved transparency
 Proprietary tracking technology means better information
 Prioritized handling and placement ensures your goods are cared for at all times.
ix) Need to Charter an Aircraft?
Every day, DHL charters at least one plane somewhere in the world, for oversized cargo and items
for new product launches. Procuring global air freight capacity on dedicated aircraft is also ideal
when your product launch coincides with seasonal peaks in air freight.

Key Features:
 Aircraft options mean greater choice
 Highly flexible service, ideal for unpredictable businesses.

2) Ocean Freight Services

As one of the largest Ocean Freight service providers for Full Container Load (FCL) and Less-than-
Container Load (LCL) shipments, DHL currently handles in excess of 2.7 million TEU’s and more than
2 million cubic meters of LCL freight annually, across all continents.
Naturally, DHL’s expertise also includes focused and professional handling of all conventional cargo
transportation.
i) Less-than-Container Load (LCL)
DHL dedicates substantial resources to developing and maintaining a highly effective consolidation
system for the LCL market. DHL provides both traditional LCL services and multi-vendor buyers’
consolidations for shipments sourced from single and multiple countries.
DHL carries over 97% of all LCL freight in-house with direct consolidations through our extensive
National Gateway network. DHL backs this up with Multi National Gateway network by running in-
house feeder services in support of our Gateways.
Web-enabled IT solutions enhance the LCL services with features such as track-and-trace and order
monitoring to provide the customer with event data and transparency.

More Direct LCL Services from Asia

In the past year, DHL has launched 25 services from Asia to key cities around the world.
DHL’s strategic aim is to continue to develop more direct LCL services on both traditional and niche
trade routes.

Benefits
 Guaranteed weekly services
 Direct services which dramatically improve transit times
 97% of all volumes handled in-house which improves - control, visibility, transit times and
reliability

New service highlights from Asia

From To
China, Hong Kong Brazil, Paranagual
China, Shenzhen Sweden, Gothenburg

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Indonesia, Jakarta USA, Los Angeles
Malaysia, Port Kelang USA, Los Angeles
Thailand, Bangkok USA, Los Angeles
Vietnam, Ho Chi Minh USA, Los Angeles

New service highlights from Europe

From To
Austria, Vienna Singapore
Denmark, Copenhagen China, Shanghai
Denmark, Copenhagen S. Korea, Pusan
Denmark, Copenhagen Japan, Tokyo
Denmark, Copenhagen Australia, Melbourne
Spain, Barcelona China, Hong Kong
ii) Full Container Loads (FCL)
Through the centralized purchasing management, DHL negotiates total volumes with first-class
carriers to give customer the highest quality, space allotment and optimum pricing for the FCL
freight.

Carrier supported EDI messaging enables DHL to streamline the process with a paperless
environment to provide booking and shipping instructions to the shipping lines. This simplifies the
documentation process and ensures the highest degree of data accuracy and efficiency.

All DHL services are enhanced by a range of web-enabled IT solutions, providing complete visibility
of freight in transit, updating your in-house IT systems and, where required, notifying custom
authorities and contractors of your shipment details.

iii) Fast and Flexible Door-To-Door Freight Solution

Combining the very best of DHL’s competencies in its international freight forwarding and domestic
distribution network, DHL DOOR-TO-MORE* eliminates the need for costly warehousing. This
straightforward door-to-door service picks up your goods, transfers them to an export facility, and
transports them via air and/or ocean freight before distributing them to multiple end-users at
destination. Its unique features can help you effectively streamline your operations which all
translate into large cost savings depending on your activity profile.

*DHL DOOR-TO-MORE is a trademark of DHL

Key Benefits
 Elimination of warehousing costs
 Reduction of inventory costs
 Lower customs fees
 Speed to market
 End-to-end shipment visibility at box level
 One point of contact for ease of communication
iv) Conventional Load Services

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DHL’s conventional load services are ideal for the transportation of oversized goods too large to fit
into containers. Cargo such as vehicles, pipeline sections and turbines often require special vessels
and loading equipment. DHL’s specialized teams will ensure your cargo is in safe and secure hands
by providing tailor-made solutions for you.
All these services are supported by risk management and sophisticated IT solutions, to ensure
reliable performance and cost optimization. Regardless of the logistical complexity your
transportation requirements, DHL will exceed your demands with all the expert resources at your
disposal, all the way through to delivery.

3) Road and Rail Freight Services

DHL ensures reliable and efficient international transportation for customers of all sizes, all
supported by customs expertise.
i) Groupage shipments
DHL EUROCONNECT is a superior quality all-in-one groupage product offering highly reliable
connections across Europe, the Middle East and North Africa within DHL Freight’s unrivalled network
of terminals.
With DHL EUROCONNECT you can move a wide range of freight shipments - from general cargo both
palletized and non-palletized up to crates, barrels, outsized cargo and dangerous goods (ADR).

Key Features and Benefits

DHL EUROCONNECT offers you an unrivalled range of features and services such as:
 General cargo both palletized and non-palletized
 Confirmed and highly reliable door-to-door lead-times
 Daily frequencies between major business centers in Europe
 Day Definite and Time Definite delivery options available upon request on selected routes
 Online track and trace with event notification and delivery details
 Registered online tool for tailored customer shipment reports
 Easy booking process via our e-booking tools
 CO2 measurement and offsetting on demand
 A range of further services to match your diverse needs
ii) Extra security for your high value shipments
DHL HIGHVALUE is a dedicated groupage product offering you flexible and affordable secure
transportation of superior quality with enhanced visibility and proactivity features. DHL concentrates
on protecting your products from theft, loss or damage on the way to your customer.

The benefits of DHL HIGHVALUE:

 Superior quality – based on our high quality groupage network

 Security – from pick-up to delivery
 Dedication – responsibility is our overall mindset
 Flexibility – only pay for what you use
 Coverage – all across Europe with reliable lead times
 Affordability – excellent service at reasonable costs
 Proactivity – professional services for your peace of mind
 Visibility – enhanced monitoring and on-time information

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iii) Part and Full Truck Loads
DHL EUROLINE can organize regular transportation of part and full truck loads (with a range of
additional services) across Europe and beyond, giving you truly extensive coverage at domestic and
international level. With our dispatch flexibility and long term co-operation with trucking specialists,
DHL EUROLINE handles regular part loads, as well as full loads, safely and punctually in all directions.
iv) Dedicated, Bespoke Road Transport Network services
With offices in most European countries, manned by experts at all levels, DHL EURONET is ideal if
you want to enjoy the benefits of outsourced transportation. DHL will design a model based uniquely
on your specifications and transport volumes, from on-site transportation management through to
the complete design, optimization and management of inbound and outbound flows.
Our dedicated transport network includes road-trains, swap-bodies and semi trailers. DHL EURONET
is your full-service product for pan-European transportation, whether your shipment has to be
moved within domestic, or across international, borders. To ensure efficiency of communication and
information exchanges, DHL EURONET supports you with dispatching desks and EDI interfaces. Our
EDI interface transmits your order entries, provides detailed reporting and statistics.
v) Rail Freight Services
DHL RAILEUROPE is the best choice when you need to move single wagons, wagon groups or
complete trains across Europe. DHL RAILEUROPE can move your goods by rail from siding to siding as
well as entire train compositions across Europe.

Benefits Include:
 High level of expertise that will help to speed up the process and provide you with
knowledgeable and tested options, customized for your business
 Outstanding quality and reliability to ensure that your consignment arrives on time and in
good condition
 Pan-European presence providing you with the reach you need
 Wide choice of transport equipment to give you the flexibility and options you might need to
meet your customers' requests
 Efficient handling of all customs formalities.
vi) Cold Chain Road Freight
DHL COLDCHAIN is a dedicated, fully monitored and temperature controlled service for volumes of
less than truckload (LTL). It covers the whole of Europe and is designed to meet everything the Life
Sciences and Health industry requires, in terms of temperature control, security and handling. DHL
COLDCHAIN services cover the range of refrigerated (2 – 8° Celsius) as well as controlled ambient
products (15 – 25° Celsius).

DHL Cold Chain Services Include:

 LTL consolidation service
 Temperature controlled services for refrigerated (2 – 8° Celsius) as well as controlled
ambient products (15 – 25° Celsius)
 Top quality handling and security services
 GPS security and temperature control surveillance
 Scheduled departures and deliveries
 Short lead times
 Central booking and administration

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  Online tracking and tracing
 Temperature data recording.
vii) Environmentally Aware Logistics
For regular full-load and part-load services, DHL’s INTERMODAL service is becoming the popular
alternative to road transport. Since fuel is less of a determining factor in the cost price, the price
range for intermodal transportation is more stable. This means intermodal transportation isn’t just
an environmental alternative, but also an economical one, to pure road haulage.

Key Features:
 Most efficient for long distance
 Environmentally sustainable
 DHL offers its own equipment
 High payload of up to 30 tons
 High levels of security
 Safe and reliable
 ADR capabilities for dangerous goods
viii) DHL Middle East Service
DHL Freight developed the first road network between Europe and the Middle East. This has led to
lower costs and easier processes than with air freight, as well as shorter transit times than ocean
freight, at a comparable cost. The Middle East now has an attractive alternative to air and ocean
freight.

Key Features:
 Full transparency thanks to comprehensive tracking and tracing capabilities
 Handling of all transit documentation, letter of credit, customs clearance, all-risk-insurance
 Fast and easy shipment identification through unique code
 Synergies from DHL’s courier, warehousing, air and ocean freight capabilities in the Middle
East region
 Additional choice for less time-critical shipments
 Less expensive and easier processes than air freight, faster than ocean freight.

Freights can be handled

 Ambient and temperature-controlled (dry, liquid, powdered and semi-manufactured)
 Pharmaceutical products
 Bulk products, including petrochemicals
 Chemicals
 Dangerous goods
 Electronic components
 Forest products
 Metals
 Engineering sub-assemblies
 High value goods.

4) Consolidation and Groupage

Consolidation is the practice of combining diverse cargoes into single shipments, to achieve
substantial savings on freight costs. In road freight, this is known as groupage.

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5) Intermodal and Multimodal Transport
The advantage in both intermodal and multimodal transport is that they use the most efficient
combination of transport modes, keeping your freight costs down. Both services are more
environmentally sustainable than some single mode transport methods.

Environmentally Aware Logistics

For regular full-load and part-load services, DHL’s INTERMODAL service is becoming the popular
alternative to road transport. Since fuel is less of a determining factor in the cost price, the price
range for intermodal transportation is more stable. This means intermodal transportation isn’t just
an environmental alternative, but also an economical one, to pure road haulage.
Key Features:
 Most efficient for long distance
 Environmentally sustainable
 DHL offers its own equipment
 High payload of up to 30 tons
 High levels of security
 Safe and reliable
 ADR capabilities for dangerous goods.

Asia to Europe, Middle East, Africa and Latin America - Faster Than
Ocean, Cheaper Than Air

Our DHL SEAIR multimodal service moves your goods by ocean from Asia to a connecting transit hub
in Dubai / Vancouver / Los Angeles, then transferring to flights into Europe, Middle East, Africa and
Latin America.
This saves both cost - up to 50% versus standard air freight, and time, up to 50% versus standard
ocean freight*.
Whether you need to get something faster or move it more economically, DHL SEAIR provides the
right solution for you.

6) Industrial Projects Transportation

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DHL’s aim is to be the logistics partner of choice to the oil and gas, mining, power generation and
construction industries. Our expertise in cargo scheduling and materials management means DHL
can offer tailored solutions for unique outsize cargoes and heavy lifts.
DHL’s specialties cover such areas as feasibility studies and risk management, packaging design,
document process management, to the safe transportation of heavy lifts and out-of-gauge cargo.
DHL’s industrial projects transportation services provide tailor-made solutions for
customers working in industries such as:
 Oil and gas exploration and production
 Petrochemicals
 Engineering and construction
 Power and energy
 Mining
 Industrial plants
 Infrastructure projects.

7) DHL Trade Fairs and Events Transportation

For more than 45 years, DHL has specialized in transport for trade fairs and events. DHL’s expert,
multi-lingual staff has delivered exhibits, stands and promotional materials all over the world.
Our complete portfolio of flexible exhibition services ensures a perfect show. You can choose your
preferred mode of transport to and from the trade fair site. DHL can also offer you a complete range
of document handling and customs clearance services, to help smooth the import/export process.
Whether you’re exhibiting works of art or large processing machines, our tailored solutions let you
concentrate on your visitors and customers.

8) Transportation Management
Moving products from manufacturing plants to warehouses, between international, national, and
regional facilities and to distributors, can represent more than half of your total logistics costs. Add
international sourcing and final distribution to store or end customer, and those costs can rocket
even higher. Transportation management solutions give you the resources and visibility you need, at
a cost you can manage.
Whether DHL manages your carriers, creating a dedicated fleet or a mix of the two, DHL delivers high
levels of service, reliability and control over your product movement to your customers.

9) Lead Logistics Provider (LLP)

At DHL, being Lead Logistics Provider (LLP) means instigating and managing change across your
entire supply chain, to meet changing business and customer demands. DHL do this by bringing
continuous improvement and cost reduction, introducing lean logistics processes and optimizing
logistics networks.
A successful LLP is built upon a strong and effective partnership arrangement with our customer to
deliver value to their business, and encompasses a whole range of skills and experience that DHL
deploy to meet the needs of your business. These include:
 Network analysis and design
 Consultancy
 Business planning

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  Change management
 Project management
 Control tower and network management services, coordinating a wide supplier base across
many modes and geographies
 Inventory planning and management
 Inbound, outbound and reverse logistics management.
DHL take responsibility for assembling and controlling the resources, capabilities and technologies of
our own organization with those of complementary service providers. We assumes accountability for
the management, performance, cost and development of all supply chain functions, transactions,
systems and suppliers within an agreed scope, which may change over time.

10) Aid, Relief & Humanitarian Services

Bringing together the logistics prowess of DHL and the passion of our staff, Aid & Relief Services is
dedicated to providing professional logistics services to the International Aid, Humanitarian and
Development sector.
Working with a number of high profile agencies, International Humanitarian Agencies, Non
Governmental Organizations (NGO’s) and suppliers to the Humanitarian arena, DHL is recognized as
a leading provider of professional logistics services to the sector.
b) Warehousing and Distribution
By understanding your issues and anticipating your business and logistics needs, DHL experts provide
robust solutions that will drive value for your business.
Whatever industry sector you operate in, DHL provides dedicated and shared warehousing and
distribution operations to ensure that you can deliver your service promise to your customers
worldwide.
DHL offers every combination of warehousing solution that your supply chain might require,
including:
 Ambient
 Temperature-controlled
 Bonded
 Raw Materials
 Finished Goods
 Automated

1) Dedicated Operations
If the scale, location or complexity of your business requires a dedicated solution, DHL has the
people and expertise you need. Starting with a thorough analysis of your specific business
requirements, our teams design, implement, operate and improve dedicated warehousing and
distribution operations that deliver value to your business
DHL possesses the industry and logistics expertise to enable you to adapt quickly to your changing
business needs. Our expertise covers all areas, from specifying and sourcing real estate, solutions
design, project management, process improvement, to recruitment and training. All our dedicated
solutions are bespoke to your individual needs, but also benefit from DHL’s scale combined with our
local knowledge and expertise.
Our solutions are also flexible depending on your specific situation – the warehousing and
distribution infrastructure can either be wholly owned by DHL or DHL can advise on how to improve
and optimize your existing infrastructure.

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Our services include:
 Solutions design and analysis - to help you improve your bottom line and stay flexible in the
face of changing business needs
 Campus locations offering labor balancing and distribution synergies across sites
 A range of dedicated and multi-customer transportation solutions to meet your service
needs
 Best practice operational processes, controls and management information
 DePICT project management methodology to reduce risk, cost and time on start ups
 A strong portfolio of warehouse management systems and interface software to drive
productivity and enable faster and more reliable startups
 DMAIC process improvement methodology to drive continuous improvement and adapt to
your changing needs
Warehouse Automation
Winning strategies, already proven in the manufacturing arena, are increasingly being used in
warehousing and distribution operations. DHL can offer you a variety of automated systems within
its warehouse offering, all of which are designed to bring significant efficiencies to your operations.
For instance, carousels and automated retrieval systems, although involving relatively high
investment costs, can deliver higher efficiency and shorter cycles, thanks to their elimination of
human endeavor. The most common example of the carousel’s application is in electrical spare parts
and kit assemblies.
Both our customers and our operational people are responding very positively towards this new way
of working, because the techniques generate real value.

Advantages:
 Increased pick accuracy
 Increased pick productivity
 Increased stock accuracy
 Reduction of administration
 Reduced warehouse footprint.
From voice picking to complete warehouse automation and sortation systems, DHL has the design,
operations, IT and project management skills and experience to deliver the required solution.

2) Shared Operations
When you need all the benefits of a bespoke solution, the flexibility and cost advantages of sharing
space, labor, equipment and transportation, and consistently excellent operations, DHL’s shared
warehousing and distribution solutions will meet your requirements.
If you have low volumes, or uncertain demand, or both, sharing warehousing and transport between
organizations allows you to enjoy big business benefits. It’s particularly effective when sharing across
the same industry sector, when businesses employ the same channels to market, or where their
products have complementary seasonal demand profiles.
Our shared use campuses and distribution networks are located in strategic locations in both
developed and developing countries, and offer comprehensive logistics services on a flexible basis
across a number of industry sectors.

3) Transportation Management

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Moving products from manufacturing plants to warehouses, between international, national, and
regional facilities and to distributors, can represent more than half of your total logistics costs. Add
international sourcing and final distribution to store or end customer, and those costs can rocket
even higher. Transportation management solutions give you the resources and visibility you need, at
a cost you can manage.
Whether DHL manages your carriers, creating a dedicated fleet or a mix of the two, DHL deliver high
levels of service, reliability and control over your product movement to your customers.
DHL transportation management solutions are built from the following core services:
 Supplier collections
 Linehaul and trunking
 Store delivery
 Reverse logistics
 Track-and-trace/Electronic Data Interface (EDI) visibility solutions
 Cross-docking and merge-in-transit
 Home delivery (integrated with e-fulfillment warehousing services
 Managed transport services
 Air, ocean, rail and road freight forwarding services
 Express parcel delivery services
 Supply chain consultancy, including logistics network strategy and transport modeling
 Carrier management
 Control Tower services.

4) Value Added Services

DHL’s dedicated and shared user warehousing solutions are not just about holding stock. There are a
wide range of additional services that DHL offers, as part of an overall solution that can improve the
performance of your supply chain.
From sub-assembly, co-packing, customization, postponement, kitting, sequencing to pre- retail
activities across all industry sectors, we helps you reduce costs, reduce inventories, and better match
supply with demand.
Co-locating these services alongside the storage of your products not only saves money but removes
steps in the supply chain. The elimination of transportation time to a packaging facility means you
can reduce your lead times and decrease your inventory. And by having DHL perform all these
activities you receive the same visibility and operational excellence that you've grown to expect from
the market leader in contract logistics.

5) Warehouse Management Systems

DHL offers a comprehensive suite of capabilities and work with a range of best-in-class software
partners. Our state-of-the-art systems monitor and control all critical warehouse processes. They
also provide support for transport and distribution operations and communicate with customs and
other authorities. Moreover, unlike many of our competitors, our scale means DHL deploy a large
number of these systems in any given year, you benefit therefore from this unrivalled experience
and expertise.
Warehouse management systems record all events and activities in the receipt, handling and storage
of products and orders in the warehouse or distribution center, including the location of inventory.

Customers Benefit from:

 Access to, and influence over, leading-edge supply chain technology

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  Access to best-in-class applications that are platform and database independent – facilitating
standardized business processes
 Rapid start-up and reduced risk in global deployment - including project delivery, service
management, supplier management, - integration and hosting
 Scalability and repeatability worldwide
 Unrivalled expertise in interfacing with your stock control, resource planning and business
information systems
 Proven, pre-integration with other supply chain partner systems - including visibility and
control.
c) Brokerage
With our unrivalled network of customs brokerage offices, DHL understands better than anyone
difficulties of cross border trade.
Our highly efficient customs brokerage, clearance and compliance service is designed to take the
complexity out of the customs process. As well as moving your goods seamlessly across international
borders, DHL ensures complete security in challenging environments and provide insurance against
unforeseen events.
Customs Brokerage
DHL is one of the world's largest customs brokers, filing several million entries every year, from a
complete menu of brokerage services. DHL negotiates complex international shipping regulations on
your behalf at offices located at every major global port, airport and border crossing point.
Thanks to our size, DHL also works closely with the world’s regulatory authorities, such as the WCO
(World Customs Organization) and the European Commission.
DHL’s long-standing relationships with customs authorities mean DHL can provide a best in class
service for our customers. And with customs getting more complex these days, even freely-
circulating goods have to be reported to the appropriate authorities. That’s why our customs experts
see to it that your goods get to their final, intra-community and international destination with
minimum complication and maximum efficiency. With our consultancy and secondment services,
you have a holistic customs partner of unmatched expertise, close at hand.

EXPRESS SERVICES

a) Shipping
DHL’s comprehensive express shipping support area for both new and existing customers: ship now;
learn about DHL shipping; prepare and manage shipments - all online.

b) Export Services – International Express Delivery

Express services to another country with DHL’s versatile and reliable delivery options: from
emergency same day, through guaranteed time-critical next day, to less urgent day certain options.
Same Day – Emergency Pickup and Delivery
For mission-critical international shipments that need immediate pickup and door-to-door delivery
with a 24-hour timeframe, choose DHL’s flexible Same Day express services – ideal for customized
delivery of emergency shipments.

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DHL JETLINE
Next available flight out and delivery door-to-door to any destination within a target of 24 hours
 Fully flexible arrangements dedicated for emergency shipments
 Business to business needs
 Dedicated support desk and shipment handling
 Global coverage available from specific countries

DHL SECURELINE
Next available secure flight out with a delivery door-to-door to any destination within a target of 24
hours Fully flexible arrangements dedicated for emergency high value shipments
 On-board courier or charter aircraft, depending on shipment
 Dedicated support desk and shipment handling
 Global coverage available from specific countries

Time Definite – Time-Critical Pickup and Delivery

For international door-to-door delivery by a specific time, or by the end of the next possible business
day, choose DHL’s Time Definite express services. Global reach and local teams ensure fast delivery
with end-to-end tracking and customs clearance.

DHL EXPRESS 9:00

Guaranteed door-to-door delivery before 9:00 a.m. on the next possible business day
 Time-critical international shipping needs
 Money-back guarantee and proactive delivery notification
 Standard booking procedure and customer support
 Available from specific pickup locations to major business centers

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DHL EXPRESS 12:00

Guaranteed door-to-door delivery before 12:00 noon on the next possible business day
 Time-critical international shipping needs
 Money-back guarantee with proactive delivery notification available on request
 Standard booking procedure and customer support
 Available from specific pickup locations to all major business centers

DHL EXPRESS WORLDWIDE

A door-to-door delivery by the end of the next possible business day

 Time-sensitive international shipping needs
 Proactive delivery notification available on request
 Standard booking procedure and customer support
 Available from and to all pickup and delivery locations worldwide

DHL EXPRESS EASY

Delivery by the end of the next possible business day for shipments handed over at a DHL SERVICE
POINT
 Time-sensitive international shipping needs
 Available only from DHL SERVICE POINT outlets
 Easy-to-use packaging range for shipments between 500g and 25kg
 Payable by cash or credit card terms only

Day Definite – Less Urgent, Cost-Effective Delivery

For international door-to-door delivery within a certain number of days for less urgent and heavier
shipments, choose DHL’s cost-effective Day Definite services. Get the reliability of an express
delivery on a certain day with end-to-end tracking and customs clearance for dutiable goods.

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DHL ECONOMY SELECT

Door-to-door delivery of single or multi-piece shipments and pallets within a certain number of days
 Less urgent and typically heavier shipping needs
 Cost-effective and reliable delivery
 Proactive delivery notification available on request
 Limited pickup and delivery locations

DHL GLOBALMAIL BUSINESS

Collection of international business mail for injection into the postal network for final delivery,
anywhere in the world
 Choice of both Priority and Standard delivery options
 Collection of paper-based correspondence by your regular DHL courier
 All correspondence is sorted and stamped at a specialist mailing house
 Tracking of DHL GLOBALMAIL BUSINESS is possible until injection into postal network

c) Import Services – Inbound Express Delivery

Import express services to your country with a wide range of DHL delivery options: from time-critical
guaranteed next day, to less urgent day certain delivery options
Time Definite – Time-Sensitive Inbound Delivery
For international door-to-door delivery to your country by a specific time, or by the end of the next
possible business day, choose DHL’s Time Definite express services. Global reach and local teams
ensure fast inbound delivery with end-to-end tracking and customs clearance.

DHL IMPORT EXPRESS WORLDWIDE

The inbound door-to-door delivery to an address in your country by the end of the next possible
business day
 Time-sensitive international shipping needs
 Proactive delivery notification available on request
 Book online or via Customer Service
 Transport charges payable by receiver or third party
 Available from and to all pickup and delivery locations worldwide

d) Domestic Services – Local Express Delivery

Domestic express services within your country with a variety of DHL delivery options: from
emergency same day through guaranteed time-critical next day to less urgent day certain delivery
options.

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e) Optional Services – Enhanced Shipping Choices

DHL offers a breadth of optional services – from Saturday Delivery to carbon neutral transportation.
With a flexible choice of service enhancements, you get extra convenience when using our express
transportation services worldwide.

SII (Shippers Interest Insurance)

DHL arranges Shipper’s Interest Insurance (SII) to provide door-to-door protection for your
shipments against all risks of physical loss or damage from an external cause. Be it direct
replacement, repair costs or transportation charges, Shippers Interest Insurance covers (SII) covers
all kinds of shipments, documents and parcels shipped internationally. Beyond reliability of delivery,
this service is our way of assuring you that nothing is left to chance.

Packaging

DHL Express offers its customers standard DHL-branded packaging items completely free of charge,
such as envelopes, small boxes and flyers.
A payable range of standard DHL-branded packaging is also available to our customers, such as
larger boxes and triangular tubes, ideal for sending heavier goods.
DHL Express offers a range of industry packaging for specialized customer needs, such as Thermo-
Controlled Packaging for sending diagnostic specimens. When required, dry ice supplies are also
available in most countries.

Non-standard Shipments

DHL Express has a service to satisfy shipments of all shapes and sizes. When your shipment is
overweight, is outside of accepted dimensions, or requires dedicated handling due to its contents.

Dangerous Goods

For sending express shipments, DHL Express is certified in certain classes of Dangerous Goods in
accordance with IATA and ADR regulations.

Non standard pickups & delivery

Not enough hours in the day? DHL Express offers a number of pickup and delivery options for when
the business day just isn’t long enough. Whether it’s outside of normal business hours, during the
weekend, a public holiday, a pickup from or delivery to a remote address, your local DHL Express
office will be able to find a solution.

Delivery Notification

When you need extra peace of mind that your shipment has been delivered, DHL Express can
provide a proactive confirmation by fax, email, phone or SMS, whichever is more convenient for you.

Proof of Delivery

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DHL Express can arrange for a hard copy of the Receiver’s signature to verify delivery of a shipment.
The proof of delivery is sent via fax or email back to the Sender and is an ideal option for customers
without internet access.

Repeat Delivery Attempt

When the Receiver is not at the address given on the waybill, DHL will arrange for repeat delivery
attempts until the shipment is successfully delivered for you.

Remote Area Service

If you need to send a parcel to a remote address anywhere in the world, DHL Express will meet the
challenge. Thanks to our extensive network, DHL can help you reach customers and suppliers even in
rural or difficult to access locations.

Hold for collection

At times, it can be much easier to have your customer collect shipments from a DHL Express facility,
rather than attempt a delivery to an uncertain address. Simply request the option at the time of
booking or shipment pickup and our Customer Service staff at destination will notify the recipient
when the shipment is ready to collect.

GoGreen

GOGREEN is an all-inclusive carbon neutral transportation service available for account customers. It
comprises the calculation of CO2 of every shipment, the offsetting of CO2 emissions through DHL’s
Carbon Management function, and the annual certification CO2 offsetting by an external third party.

Storage

If you have a DHL shipment that cannot be delivered to your customer for an unexpected reason,
DHL Express can arrange to hold the shipment for up to 7 calendar days free of charge.

Payment & Billing Options

DHL Express offers its customers flexible payment and billing options for shipment transport charges,
duties and taxes. This flexibility gives the freedom to invoice the Sender, Receiver or Third Party.

 Import Express
An Import Express billing account allows you to control all of your inbound shipments
through a single account number with all shipments shown on just one single invoice.
Read more about our Import Services

 Duties & Taxes Paid

This service allows duties and taxes to be charged to the Sender or nominated third party.
DHL will clear the shipment at destination, pay customs charges, and invoice the duties and
taxes to the account specified on the waybill. This enables the Sender to sell goods on an all-
inclusive price basis. DHL Express then invoices the Sender for the administration of this
service as well as the duties and taxes incurred at destination.

 Neutral Delivery

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 Neutral Delivery allows the Sender to send a dutiable shipment to the Receiver, with the
duties and taxes invoiced to a third party or importer of record. To maintain confidentiality
for the Sender, the shipment documentation doesn’t reveal the value of the goods to the
Receiver.

 Prepaid Cards
In order to offer its customer a choice of payment and trading options, DHL Express offers a
Prepaid Card solution for customers in India which is based on advance payment option.

Benefits of Prepaid Cards:

 Prepaid Card is a convenient option for SME customers; which offers great savings.
 With an advance payment of a certain amount (based on denominations available), the
customer gets the flexibility of shipping for the next one year.
 Customer can avail of up to 25% cost savings on the shipping value entitled.
 The Card offers a facility of refills/ top-ups to facilitate continuous trading.
 The Prepaid Card can be purchased and used at any of our DHL Service Points.

Electronic Billing
Our electronic billing service enables customers to have an accurate, fast and efficient accounts
payable service. Electronic billing allows our customers to view new e-invoices, search through
archived invoices and import invoice data directly into accounting systems.

Go Paperless with Electronic Billing

Save time, gain efficiencies and receive your invoices via email with our electronic billing service.

What is electronic billing?

Our electronic billing service is an alternative to post and fax. It enables you to have an accurate, fast
and efficient accounts payable service. There are huge benefits associated with viewing and
managing your financial documents online--not only with DHL, but with other companies in your
financial supply chain.
Electronic billing is easy-to-use and requires no training. You can use the system to view new e-
invoices, search through archived invoices and import invoice data directly into your accounting
system.

f) Industry Solutions That Simplify Supply Chains

DHL Express offers a number of Industry Solutions that leverage the capabilities of its network to
support customers who demand innovative and competitive supply chain networks.

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DHL BREAK BULK EXPRESS

What is DHL BREAK BULK EXPRESS?

DHL BREAK BULK EXPRESS provides door-to-door delivery of shipments that are consolidated at
origin, sent from one customs zone to another, then deconsolidated by DHL at destination and
delivered to different addresses, all located within the same country or customs union. The
consolidated shipment is cleared as one single shipment on entry to the destination country.

DHL MEDICAL EXPRESS

What is DHL MEDICAL EXPRESS?

DHL MEDICAL EXPRESS not only manages the outbound transportation of time-sensitive medicines
and clinical supplies, but also the associated inbound transportation of time-sensitive specimens,
during the clinical trials phase of a new medicine.

DHL EXHIBITION EXPRESS

What is DHL EXHIBITION EXPRESS?

Exhibition logistics are traditionally known to be tedious and it involves shipping material, going
through long documentation processes and customs clearance. All this to ensure that your material
comes back duty free. Moreover delays compromise your exhibition schedule.
DHL EXHIBITION EXPRESS makes it hassle free – DHL will collect the exhibition material from your
doorstep and express deliver it directly to the exhibition venue, anywhere in the world. After the
exhibition, if required, the material can be shipped back to its point of origin.

MAIL SERVICES

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DHL Global Mail
DHL Global Mail has direct connections to over 200 countries, 100 sales offices and 40 production
centers on five continents, numerous cross-border solutions for your international mail shipments -
and just one objective: your satisfaction.

1) International Services
Whether it is general correspondence, direct mail, catalogs, publications, invoices or parcels, DHL
will work with you to create a flexible, cost effective solution to meet your mail fulfillment and
distribution needs.
GM MAIL

Do you have letter mail or mailings? With MAIL you benefit from a fully modular and cost-
competitive international mail product for the dispatch of low-value, printed products to your
customers around the world.
Dispatch information
Weight ≤ 2kg
≤ 5 kg books, brochures, catalogs and leaflets
Dimensions Min: 140 x 90 mm
Max: L+W+H ≤ 900 mm
each side ≤ 600 mm
Transit Times Europe Rest of World
Priority: 2-5 days 3-8 days
Standard: 5-10 days 8-21 days
Minimum Revenue 30 EUR per shipment – only for letter mail

An independent market research certifies - DHL Global Mail is on average one day faster than our
global competitors Spring and SPI. Our customers can rely on best performance in international
transit-times for their mail shipments.
Features
Sorting/franking
Pick-up
Handling
Local look
Postal customs clearance (CN22)
Registered
Security Advice of Delivery
Track & Trace
Return undeliverable items
Returns Return Data Service
International Business Reply
GM MAIL - Dispatch Documents

Information about waybills and format details.

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Waybills and Delivery Note
1. Complete one GM MAIL Waybill and one Delivery note per service level and format.
2. Items are collected on request.

Format details
Format ID (to be indicated on waybill)

Length 140-245 mm
P
Width 90-165 mm
Height up to 5 mm
 
Maximum Weight 100 g
Length 245-381 mm
Width 165-305 mm
G
Height up to 20 mm
Maximum Weight 500 g
Length *
Width *
E
Height *
Maximum Weight Books/ brochures: 5,000 g Other: 2,000 g
* L+W+H <= 900 mm; greatest measurement may not exceed 600 mm
Tube-shaped items: Length + twice the diameter = 1,040 mm; greatest measurement may not
exceed 900 mm.
GM MAIL - Packaging Material

As easy as 1, 2, 3!
1. Collect all of your international mail in the packing material DHL provide
2. Weight the bag
3. Complete the airway bill
Then leave the rest to us. Your regular DHL courier will collect your mail and our international
network will do the rest.

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GM MAIL - Security in your Shipping Documents
Ship documents especially worthy of protection that should be guaranteed to reach your customer
securely simply and quickly with the additional services of DHL Global Mail. Provide your letter mail
and parcels up to 2kg with the protection and service that you have promised your customer in a
simple and targeted way. All additional services also offer you the traceability of each individual
item.
Security in Your International Mail Items
A comprehensive basic protection is offered by the REGISTERED MAIL service, which guarantees a
secure and speedy delivery of your documents and parcels up to 2kg worldwide:
 Documented posting
 Documented delivery requires signature by the recipient or a person with power of authority
 Track & Trace Service on Internet to 10 destination countries*
 Liability for lost or damaged items
If you would like to be notified about the successful delivery of your international item for your own
security, expand the basic protection with the ADVICE OF DELIVERY service:
 The REGISTERED MAIL service's basic protection
 The recipient or person with power of authority signs the ADVICE OF DELIVERY that
accompanies the item
 The return receipt is sent to you as a confirmation of the delivery
 The delivery of the return receipt itself can be traced with Track & Trace
If you or your customer is looking for a secure alternative method of payment for goods or
documents, then simply combine the REGISTERED MAIL service with the COD (Cash On Delivery)
service.
 The REGISTERED MAIL service's basic protection
 Basic protection of the REGISTERED MAIL service
 Delivery requires signature of the recipient or a person with power of authority and
payment of the amount to be collected
 Complete handling of the collection
 Support when opening your account in Germany for the handling of the collection
 Able to be combined with the ADVICE OF DELIVERY service for increased security
 Limited to a selected number of countries
GM MAIL - International Business Reply

INTERNATIONAL BUSINESS REPLY is the ideal solution for your worldwide direct marketing
campaigns. It is free of charge for the return sender and therefore particularly attractive for your
customers abroad.

Make it easier for Your International Customers to Respond

Postage not require

Send your customers INTERNATIONAL BUSINESS REPLY envelopes or cards that do not require
postage when they are returned.

Weight up to 50 g
INTERNATIONAL BUSINESS REPLY can weigh up to 50 g, so the return item can even include
comprehensive questionnaires or other documents of several pages.

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Quick response
INTERNATIONAL BUSINESS REPLY may contain only written information and printed matter. These
items receive priority treatment so you receive your response sooner.

Advantages:
 Free, simple and quick for your future customers
 Higher response rate
 Use envelopes if sending sensitive customer data
 Ideal value for money: You pay only for responses that are actually returned
 Standardized worldwide - use it wherever you want
GM MAIL - Local Reply Service
By using Business reply in "local look", you improve the success rate of your direct marketing abroad
through higher rates of response.

Business Replies with a "Local Look" - The Local Reply Service

Use the Local Reply Service to give your business replies the "local look". You receive a post office
box address in the destination country at no cost to you, set up by DHL Global Mail.

Your benefits
 The recipients of your mailing can send their replies to an address in their own country.
 Taking on the "local look", you act just like a local company - this gains you additional trust.
 The collected replies will be returned to your address.
 You pay only for replies which have actually been returned.

Participating countries
You can already use the Local Reply Service in the following countries:
Belgium, Denmark, Germany, Finland, France, Great Britain, Italy, Luxemburg, Netherlands, Norway,
Austria, Poland, Portugal, Sweden, Switzerland, Slovakia, Spain, Czech Republic, Hungary, USA.
GM MAIL - Direct Entry
Benefit from our flexible solution for internationally dispatching your business post, advertising
items and publications.

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Other Countries, other Looks
With Direct Entry, we frank and design your items for you with a local look, giving you the
appearance of a local company. At the same time, this increases acceptance in your markets around
the world, building up trust and improving your response rates.

Advantages
 Access to new, international markets
 Creation of confidence among your target groups thanks to 'local look'
 High response rate
 Rapid transit times
 Optimized costs through direct transportation of your shipments to mail distribution centers
in the destination country
 Attractive terms and conditions

Destination countries

Direct entry solutions are available for the following destinations:

Europe: Americas:
Austria USA
Belgium Canada
Czech Republic  
Denmark  
Finland  
France ASPAC:
Germany Australia
Hungary China
Italy Hong Kong
Latvia Indonesia
Luxembourg Japan
Netherlands Malaysia
Norway Philippines
Poland South Korea
Portugal Singapore
Slovakia Taiwan
Slovenia Thailand
Sweden  
Switzerland  
UK  
GM PARCEL
Simplicity and uniformity of the procedures for shipping B to C packages of a maximum weight of 30
kg within Europe, through a supply chain that handles the specifics of different countries. You can
count on the three strengths of GM Parcel and concentrate on your strategy for international
development:

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All you have to do is export, we will take care of the rest

Direct injection multi-country BtoC postal delivery

 Localized parcels according to destination.

 Negotiated and optimized postal rates.
 ’Track & Trace’’ for ongoing monitoring.
 Return customers and controlled NKTAs.
 Insurance included according to country.

A centralized approach using one single computer platform

 Respect and regular update of postal repositories in each country.

 Automatic editing of package labels and delivery notes.
 Single interface to track your multi-country logistics.

The simplicity and responsiveness of the transport approach

 Transports controlled through Cross-Docking on a DHL hub.

 Partly as overhangs, loading at set times or on demand.
 Negotiated rates.

Dispatch information
Weight: max. 30 kg
Dimensions: max. 60 x 60 x 120 cm
(indicative and varies by country)
Average delay of 2 to 5 days depending on
Delivery times :
destination (excluding transmission approach)
Delivery: Number of delivery attempts varies by country
Localized postage
Collection, Cross-docking, and transportation
Handling: approach
Information technology: management of shipping
documents
Delivery tracking
Shipping Information
Security: Basic insurance
Additional insurance*
Proof of delivery*
Other GoGreen*: compensation program for CO2
Other:
emissions of your shipments
* Additional services offered by country
Features

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 Pick-up
Labeling
Simple Track & Trace
Basic features Information on Delivery (IOD)
Return of undeliverable items
Basic insurance
Customs clearance

Delivery attempts by local standards

Additional features Additional insurance
(Customized) returns management

The benefits of B to C postal parcels with Global Mail Parcel:

 A single contact to negotiate prices and manage all countries.
 Optimization of costs through a centralized logistics strategy.
 A better first-pass delivery rate.
 Guaranteed customer satisfaction thanks to delivery times and ‘’Track & Trace’’.
All the benefits of a locally-based company, for regular and loyal clientele.
GM PLUS - our Value Added Services
DHL offer not only a skilled consultancy and a reliable dispatch service, but also countless additional
services.
Letter shop
DHL Global Mail offers you an industry-specific full service from a single source.

Full Service for Your Shipments

We take care of all services, from the production right up to the dispatch of your items.

Our standard services include printing advertising material, adding inserts, packaging items in plastic
or paper, addressing and franking, and preparing items for posting (including sorting, counting and
bundling). Postage optimization and pre-printed postage-paid impressions are, of course, part of the
service package.
Whether you are in the publishing business or want to implement a direct marketing campaign, DHL
are experts in the field and give you the support you need to concentrate on your core business.

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Advantages

 Concentrate on your core business

 Benefit from professional service from a single source
 Enjoy high dispatch quality thanks to state-of-the-art technologies

Fulfillment

Simplify your print and mail distribution requirements by only managing one supplier and lower your
postage costs through the extensive power of DHL Global Mail.

A Dedicated Full Mailing Service under one Roof - Data, Letter shop Services,
Fulfillment and Storage

DHL have a reputation for quality and professionalism that's envied around the world. However, DHL
go much further than delivering mail to the four corners of the earth, we also offer under one roof, a
comprehensive, professional range of letter shop and fulfillment services.

Your benefits

 It means less stress, less costs, less time, with the option of seamless integration into our
worldwide postal network.
 One flawless operation, which delivers a highly professional service exactly to your
requirements.
 Whether it includes de-duping, cleaning your addresses, personalization, special folds or
hand insertions, DHL have the technology and experience to deliver an expertly finished
product into the hands of your customers.

Value for money

 Free data audit

 Avoid wastage, by making sure your customers only receive one mailing by using our single
or multiple file de-duplications.
 Benefit from accessing the discounted postal rates of direct entry solutions and bulk mail
products when we pre-sort your data.

Increase response rates

 By making full use of our inkjet facilities you can quickly and cost effectively add up to 9 lines
of personalization to any of your pieces as well as adding a code to track response.

Peace of mind

 Benefit of knowing you have a responsible and professional Account Manager to progress
your job and quality check at every stage.

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Printing Service

In an ever changing and demanding world, printing service is your one-stop print and mail solution.
The combined strength of our alliance with Strategic Print Partners enables tailor made printing and
complex distribution solutions with highly competitive pricing. With specially trained print
professionals dedicated to your printing needs, DHL get it right the first time.

Total printing solutions the world over with printing service

With our high level of customer service, you can be confident that your printing needs are in good
hands. By using a hybrid mailing system, DHL can cut costs and accelerate the printing and mailing
process. It's a simple, super-efficient system that reduces excess time spent on folding, inserting,
sorting and depositing.

Quality

Global Mail utilizes the most advanced digital technology. DHL can assure our customers of the
highest quality in print, while maintaining a strict adherence to deadlines. Our professional team
manages the project quality and production schedule, ensuring your job gets the full attention it
deserves.

Services

 Digital pre-press
 Digital printing
 Distribution
 Fulfillment
 Hybrid printing
 Print On Demand (POD)
 Printing consultancy
 Variable Information Document Processing (VIDP)
 Offset printing

Print Collateral

 Books and journals

 Brochures and catalogues
 Business cards
 Business forms
 Direct mailers
 Financial statements and reports
 Fly sheets
 Magazines
 Plastic cards
 Sticky notes
 3 dimensional boxes and inserts
Scanning Service

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Scanning Service – core services

Imaging, archiving and storage

Document imaging: A professional digital scanning and archiving service - either on site or at a
secure DHL location - providing a solution for all your static and dynamic documents.
Archiving of documents electronically: Instant, global access to all your company data - from a digital
archive system that is tailored to your exact requirements.
Archiving, storage and retrieval of physical documents: Moving physical documents offshore can
save space and money. DHL will code, prepare, store, secure and retrieve them promptly and
efficiently.

2) Destination Germany
Nobody has more experience of the German market than DHL do. As a subsidiary of Deutsche Post
DHL enjoy direct access to logistics network and local dispatch solutions of Deutsche Post.
Lend your items a typical German look to create customer confidence and increase your response
rates. Use Deutsche Post's powerful direct marketing product portfolio to get the message across to
your customers quickly and efficiently.
Advertising Mail
Lend your items a typical German look to create customer confidence and increase your response
rates. Use Deutsche Post's powerful direct marketing product portfolio to get the message across to
your customers quickly and efficiently.

Deutsche Post's Direct Marketing Product Portfolio - Our Special Solutions for Germany

Advantages
 Be close to your customers - communicate directly with your target group
 Enjoy customer confidence through 'local-look' mailings
 Gain measurably higher response rates with direct marketing
 Benefit from rapid transit times
 Service from a single source: Your items never leave Deutsche Post's logistics network

Addressed mailings

Sending 250 up Items - INFOPOST

Sending 50 up items - INFOBRIEF
Business Reply - WERBEANTWORT

Unaddressed mailings

POSTWURF - Distribution to households by target area

POSTWURFSPEZIAL - Distribution to selected households
EINKAUFAKTUELL - Bundled household advertising

Press Distribution

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DHL offer a range of options for sending press products and books to the German market. Use our
service to ensure that your publications with Destination Germany are delivered on time at low cost
to your readers.

Transport Press and Printed Matter to Your Readers in Germany

Advantages
 Enhance and maintain your subscriber base in Germany
 Benefit from time-certain delivery of your publications
 Lower your costs thanks to customized dispatch solutions
 Enjoy customer confidence through "local-look" mailings

Mailing types

Standard periodical - PRESSESENDUNG, the Dispatch Solution for Personalized Press Products
Preferred periodical - POSTVERTRIEBSSTÜCK, the economical way to dispatch press products
Promotional dispatch - WERBEVERSAND, the most cost-effective method to win new customers .

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