THC 4 / TQM

Module 4

Sherry May R. Deliarte October 12, 2020

BS- HRM Ms. Kate M. ……..

Chapter 1(Legal Issues)

1. To fulfil the requirements of this Work Project you are asked to submit evidence of your
sourcing information relating to the tourism industry focused on:

1.1 Three legal issues that affect a business

The three legal issues that affect a business are the following:

a. Consumer Protection Issue

b. Equal Employment Opportunity
c. Privacy

1.2 How a business would need to do to ensure these issues are being addressed?

In consumer related issues, the best way to protect the consumers is to adhere to
the laws that govern to consumer protection law. In order to keep customers happy, you need
to have customer service to cater the problems related to the customer that they buy from
your products.

In equal opportunity employment the laws are enforced, EEO laws can be
systemic, adherence to EEO requirements is most effective when systemic. Employers can
take many actions to prevent EEO violations and charges of discrimination. Comply with
equal employment opportunity responsibilities. These responsibilities ensure that you do not
discriminate against employees because of their race, color, religion, sex, national origin,
age, disability, or genetic information. A government agency here in the Philippines like
DOLE enforces laws related to workforce discrimination. The EEOC has resources where
you can learn more about your responsibilities as an employer

In order to avoid privacy related problems it is very useful to follow the laws
regarding the secrecy with regards customers who buy your product. Protect their private
interests at all cost unless you are required by the legal authorities to do otherwise.

Chapter II (Ethical Issues)

1. To fulfil the requirements of this Work Project you are asked to submit evidence of your
sourcing information relating to the tourism industry focused on:
 1.1 Three ethical issues that affect a business

The three ethical issues that affect a business are the following:

a. Confidentiality
b. Pricing
c. Code of Ethics

1.2 How business would need to do to ensure these issues are being addressed.

A confidentiality policy should also describe the level of privacy employees can expect
relating to their own personal property. All businesses/organizations should have their
confidentiality policies reviewed to ensure compliance with state law. Train management and
employees on confidentiality policy: Oftentimes, simply having a written confidentiality policy is
not enough. In order for the confidentiality policy to be effective, managers, supervisors and
employees must be educated on confidentiality issues and the company’s policies and procedures.
Management and employees should be allowed an opportunity to ask questions about the policies,
and everyone should be trained to avoid putting sensitive information in e-mails. Many
companies and organizations include this training as part of the new-hire/orientation process.

Don’t do anything illegal when setting or changing your prices, but even with the
questionable practices, always step back and think about what the price looks like from a
customer’s perspective. You’re not building a quick sale business. You’re building something
sustainable, so make sure to avoid any and all pricing PR disasters.

Companies will never be completely free of misconduct and disgruntled employees.

However, supervisors can implement policies to minimize the number of ethical issues in the
workplace. By training those who are willing to learn and terminating those who are not,
employers can make the workplace safer and more enjoyable for everyone.

Chapter III (Industrial and work Relation Issues)

1. To fulfil the requirements of this Work Project you are asked to research and identify the
importance of industrial and workplace relations in a tourism business.

1.1 Identify five topics of industrial relations that are important

The five topics of industrial relations that are important are as follows:

a. Recruitment and Retention

b. Termination of Staff
c. Workplace agreements
 d. Harassment in and out of the workplace
e. Conflict in the workplace

1.2 Explanation of why these topics are important

A good understanding between employees and employers is important to reduce

industrial disputes. A positive relationship between employers and employees leads to higher
motivation and employee engagement. Healthy cordial relationship between the work force
and the employer and management and amongst the workers within the workplace improves
the workers' productivity and efficiency. The purpose of great work relations is to establish
and strengthen the employee and employer relationship with well-structured employee
relations enjoys higher productivity, revenues and profits. The most important benefit of
industrial relations is that this ensures continuity of production.

1.3 How you would incorporate these topics into a business providing examples of what can be
implemented?

Employee relations programs vary based on company size, location, industry, culture and
many other factors. However, there are a few characteristics of every good employee
relations plan:

 Help employees understand your mission and vision

 Show them how their job aligns with your mission and vision
 Communicate with employees frequently
 Give employees feedback
 Reward them for good work

Chapter IV (Current Issues and Concerns for the Industry)

1. To fulfil the requirements of this Work Project you are asked to identify current concerns
impacting the tourism industry:

1.1 Identify three research sources you used to identify current concerns

The three research sources you used to identify current concerns are as follows:
a. Local Condition
b. Operational Requirements
c. Resources

1.2 Identify five current concerns affecting the industry

The five current concerns affecting the industry are the following:
1. Government Initiatives
 2. Emerging Markets
3. Environmental and Social Issues
4. Labour Issues
5. Industry Expansion or Retraction

1.3 Explain, what you would do as a manager of a tourism business, to maximise or minimise
these concerns.

As a manager in tourism business, in monitoring issues I will establish a

monitoring committee and plan a monitoring sustainability program. To keep updated the
current problems that may encounter. Develop good relationship with private and
government sector and NGO’s to promote the local tourism and improve and keep
sustaining the business. From time to time labour issues arises, in order to minimize
turnover initiate a program to ensure the working conditions of the employees, identify any
legal issues and solve the problem as quick as possible. Strict enforcements of guidelines
and protocols to keep the employees in line.