DEPARTMENT OF JUSTICE

Office of the City Prosecutor of San Pablo City

CITIZEN’S CHARTER

I. Mandate:

The Department of Justice (DOJ) derives its mandate primarily from the Administrative Code of 1987 (Executive Order No. 292). It carries out this mandate through the Department Proper and the Department's attached
agencies under the direct control and supervision of the Secretary of Justice.

Under Executive Order (EO) 292, the DOJ is the government's principal law agency. As such, the DOJ serves as the government's prosecution arm and administers the government's criminal justice system by investigating
crimes, prosecuting offenders and overseeing the correctional system.

The DOJ, through its offices and constituent/attached agencies, is also the government's legal counsel and representative in litigations and proceedings requiring the services of a lawyer; implements the Philippines' laws on
the admission and stay of aliens within its territory; and provides free legal services to indigent and other qualified citizens.

II. Vision:

A just and peaceful society anchored on the principles of transparency, accountability, fairness and truth

III. Mission:

Effective, efficient and equitable administration of Justice

IV. Service Pledge:

We undertake to provide every person equal access to justice, to faithfully safeguard constitutional rights and ensure that no one is deprived of due process of law.

Our commitment is to advocate for reforms in partnership with our stakeholders, to simplify processes and to re-engineer systems to best serve our constituents.

We shall work with honor and integrity for the institution, for God and Country.

V. Service Specification:

1. Receiving Criminal Complaints for Preliminary Investigation

A preliminary investigation is an inquiry or proceeding to determine whether there is a sufficient ground to engender a well-founded belief that a crime has been committed and the respondent is probably guilty thereof
and should be held for trial.

Office or Division: Office of the City Prosecutor of San Pablo City

Classification: Simple
Type of Transaction: G2C
Who may avail: All

CHECKLIST OF DOCUMENTARY REQUIREMENTS PROCEDURES

No. of Copies Where to Fees Processing Person
Document
Secure Client Steps Agency Actions to be Time Responsible
1. Complaint-affidavit/sworn-statement of witness/es 5+ Complainant Paid
of private complainant/victim (1 original copy, 4 + number of 1. Submit the Check the None 3 minutes Adm. Asst.
no. of respondent/s photocopies) respondent/s documentary documents. V,Docket
2. Affidavit/sworn-statement of witness/es (1 original 5+ Witness/es requirements properly Section
copy, 4 + no. of respondent/s photocopies) number of bound, arranged, If complete, require
respondent/s labeled and paged. the complainant to
3. Supporting Documents (1 original copy, 4 + no. of 5+ fill-up the
respondent/s photocopies) number of Investigation Data
respondent/s Form (IDF).
a. Certificate to File Action (for offenses Barangay Hall
covered by the Katarungang If incomplete, return
Pambarangay) all documents.
b. Medical Certificate (for frustrated or Government 2. Fill-out and submit the Check the None 5 minutes Adm. Asst. V,
attempted homicide, murder, parricide, Hospital IDF. completeness of Docket
and physical injuries cases) data in the IDF and Section
c. Police Investigation Report Philippine require the
National complainant to
Police subscribe/ certify
d. Police Sketches (for vehicular collision Philippine under oath the IDF
case) National and the
Police complainant/witness
(es) affidavit/s
e. Photographs (for vehicular collision case) Philippine
National 3. Certify under oath the Administer the oath None 5 minutes Prosecutor
Police information contained on-duty
in the IDF and
f. Inventory/List of articles/Items subject of Philippine
complaint/witness(es)
the offense with their respective values National
affidavits
(for theft, robbery, Anti-Piracy and Anti- Police
Highway Robbery, and Anti-Fencing Law 4. Submit to the receiving Stamp “Received” None 3 minutes Adm. Asst. V,
cases) staff. with name of office, Docket
date, time, name and Section
g. Gambling paraphernalia or its photograph, Philippine
signature of
if any, item/cash money (bet/wager) (for National
receiving staff.
illegal gambling case) Police
Write or stamp the 3 minutes Adm. Asst. V,
h. Certification (for Anti-Car Napping Law Highway
assigned NPS Docket
case) Patrol Group/
docket number on Section
Land
the IDF.
Transportation
Office Record the 3 minutes Records
complaint in the Officer/Adm.
i. Certification (for illegal possession of Firearms and
appropriate logbook Officer III
firearms, ammunitions and explosives Explosives
and electronic Records
cases) Office
database, if any. Section
j. Certification of Non-Licensee or Non- Philippine
5. Receive the duly
Holder of Authority (for illegal recruitment Overseas and
stamped/ received
case) Employment
copy of IDF with
Authority
assigned NPS docket
k. Chemistry Report/Laboratory examination PNP Crime
number and sign in
report signed by forensic chemist (for Laboratory
the logbook
Dangerous Drugs Law/ Comprehensive
Dangerous Drugs Act cases)
l. Death Certificate (for parricide, murder, Philippine
homicide cases) Statistic
Authority TOTAL: 22 minutes
m. Authority to File Complaint (for violation of Bureau of
the Tariff and Customs Laws or National Custom /
Internal Revenue Code, respectively) Bureau of
Internal
Revenue
n. Birth Certificate; or dental chart
accompanied by the certificate of the
Philippine
dentist; or affidavit of any of the
Statistic
parent/disinterested person stating the
Authority/DMD
age and date of birth of the victim/offender
(for minor victim/ offender)
o. Certificate of discernment (for cases Local Social
covered by R.A. 9344 "the Juvenile Welfare and
Justice and Welfare Act", in cases where Development
the offender is 15 years old and below 18 Office
years old)
4. Investigation Data Form (1 original copy, 1 2 Office of the
photocopy) City
Prosecutor
2. Receiving Criminal Complaints for Inquest Proceedings

An inquest proceeding is an informal and summary investigation conducted by a public prosecutor in criminal cases involving persons arrested and detained without the benefit of warrant of arrest issued by the Court
for the purpose of determining whether or not these persons should remain under the custody and correspondingly be changed in Court.

Office or Division: Office of the City Prosecutor of San Pablo City

Classification: Simple
Type of Transaction: G2C
Who may avail: All

CHECKLIST OF DOCUMENTARY REQUIREMENTS

No. of
Document Where to Secure
Copies h. Violation of Illegal Gambling Law (PD 1602)
1. Affidavit of Arrest/Apprehension (and 5+ Barangay Officials  Gambling paraphernalia Philippine
Affidavit of Turnover if citizen’s Arrest) (1 number of National
original copy, 4 + no. of respondent/s respondent/s Police
photocopies)  Photograph of the gambling Philippine
2. Investigation Report (1 original copy, 4 + 5+ Philippine National paraphernalia, if any National
no. of respondent/s photocopies) (1 number of Police Police
original copy, 4 + no. of respondent/s respondent/s  Cash money, if any Philippine
photocopies) National
3. Affidavit of complainant and witness/es 5+ Complainant and Police
(1 original copy, 4 + no. of respondent/s number of Witness/es i. Illegal Possession of Firearms, Ammunitions and
photocopies) respondent/s Explosive (PD 1866, as amended by RA 8294)
4. Supporting Documents (1 original copy, 5+  Chemistry report duly signed by the PNP Crime
4 + no. of respondent/s photocopies): number of forensic chemist Laboratory
respondent/s Office
a. Murder, Homicide and Parricide  Photograph of the explosive, if readily Firearms and
 Certified true/ machine Philippine Statistic available Explosives
copy of death certificate Authority Office
of the victim j. Violation of the Fisheries Law (PD 704)
 Autopsy report and the SOCO/Government  Photograph of the confiscated fish, if Philippine
certificate of post-mortem Health Physician readily available National
examination, if already Police
available  Photograph of fishing paraphernalia, if Philippine
 Marriage certificate (for Philippine Statistic any National
parricide case) Authority Police
b. Frustrated or Attempted  Certification Bureau of
Homicide, Murder, Parricide and Fisheries and
Physical Injuries Aquatic
 Medical certificate of the Government Resources
complaining Hospital/Government k. Violation of RA 9262 (VAWC)
witness/victim showing Physician  Marriage Contract/Certificate, or Philippine
the nature and extent of affidavit/evidence of “dating relationship”, Statistic
the injury and duration of if applicable Authority
healing  Barangay protection order , if any Barangay Hall
 Certification or statement Government Hospital/ l. Where the victim/offender is a minor:
as to duration of the Government  Birth Certificate; or dental chart
treatment or medical Physician accompanied by the certificate of the
attendance Philippine
dentist; or affidavit of any of the
 Certification or statement Government Hospital/ Statistics
parent/disinterested person stating the
as to duration of Government Authority
age and date of birth of the
incapacity for work Physician victim/offender
 Marriage certificate (in Philippine Statistic  Certificate of discernment (for cases Office of the
frustrated or attempted Authority covered by R.A. 9344 "the Juvenile City Social
murder parricide cases) Justice and Welfare Act" Welfare and
c. Violation of the Dangerous Drugs Development
Law/Comprehensive Dangerous 5. Investigation Data Form duly accomplished and certified 2 Office of the
Drugs Act of 2002 (RA 9165) under oath by the law enforcer or citizen effecting the City
 Chemistry report or PNP Crime arrest Prosecutor
certificate of laboratory Laboratory Office
examination duly signed
by the forensic chemist,
or if unavailable, field test
results on the seized drug
as attested to by a PNP
PROCEDURES
Narcotics Command
operative or other Fees Processing Person
competent person Client Steps Agency Actions to be Time Responsible
 Machine copy or Philippine National Paid
photograph of the buy- Police 1. The law enforcer Check the documents. None 3 minutes Adm. Asst. V,
bust money, if available submits the Docket
 Affidavit of the poseur Philippines National documentary If complete, require the Section
buyer, if any. Police requirements complainant to fill-up the
d. Theft and Robbery, Violation of properly bound, Investigation Data Form
the Anti-Piracy and Anti-Highway arranged, labeled (IDF).
Robbery Law (PD 532) and and paged.
Violation of the Anti-Fencing Law If no Affidavit of Arrest and
(PD 1612) IDF, return all documents.
 A list/inventory of the Philippine National 2. Fill-out and Check the completeness of None 5 minutes Adm. Asst. V,
articles and items subject Police submit the IDF. data in the IDF and require Docket
of offense the complainant to Section
subscribe/ certify under
 Statement of their Philippine National
Police oath the IDF and the
respective values
complaint/witness (es)
e. Rape, Seduction, and Forcible
affidavit/s.
Abduction with Rape
3. Certify under Administer the oath. None 5 minutes Prosecutor
 The medico-legal report Government Hospital/ oath the on duty/
(living case report) if the Government information Inquest
victim submitted herself Physician contained in the Prosecutor
for medical or physical IDF and
examination complaint/witness
f. Violation of the Anti-Carnapping (es) affidavits.
Law (RA 6539) 4. Submit to the Stamp “Received” with None 3 minutes Adm. Asst. V,
 Machine copy of the Land Transportation receiving staff. name of office, date, time, Docket
certificate of motor Office name and signature of Section
vehicle registration receiving staff.
 Machine copy of the Land Transportation Write or stamp the None 3 minutes Adm. Asst. V,
current official receipt of Office assigned NPS docket Docket
payment of the number on the IDF. Section
registration fees of the
subject motor vehicle
 Photograph of the motor Philippine National Record the complaint in the None 3 minutes Records
vehicle, if readily Police appropriate logbook and Officer/Adm.
available electronic database, if any. Officer III,
Records
 Certification Highway Patrol
Section
Group/
Land Transportation 5. Receive duly
Office stamped/received
copy of IDF with
 Other evidence of Land Transportation
assigned NPS
ownership Office
docket number
g. Violation of the Anti-Cattle and sign in the
Rustling Law (PD 533) logbook
TOTAL: 22 minutes
 Machine copy of the Government
cattle certificate of Veterinary Office
registration
 Photograph of the cattle, Government
if readily available Veterinary Office/PNP
 3. Provision of Prosecutor’s Clearance

A Prosecutor’s Clearance is a document issued to an individual who needs the same for the purpose of local employment or foreign employment, foreign travel , firearm license, permit to carry
firearms, and retirements. This basically assures that an individual has no pending case/s.

Office or Division: Office of the City Prosecutor of San Pablo City

Classification: Simple
Type of Transaction: G2C
Who may avail: All

CHECKLIST OF REQUIREMENTS
No. of
Document Where to Secure
Copies
1. Request Form or documents with case information 1 Office of the City Prosecutor
2. Valid government-issued identification card with photo 1 Government issued ID from any of the following:
BIR, DFA, PSA, SSS, GSIS, Pag-IBIG,
Philippine Postal Corporation, etc.

PROCEDURES
Fees
Processing Person
Client Steps Agency Actions to be
Time Responsible
Paid
1. Fill-out and submit the request form together with ID to Check the documentary requirements for completeness. 3 minutes Adm. Asst. II,
Docket Section for initial assessment. Records Section
 Make sure to secure the Order of Payment that will be
issued.
Verify the status of the case. 7 minutes Records
Assess and issue Order of Payment, if no pending case. 3 minutes Officer/Adm. Officer
Processing of the request 7 minutes III,
Records Section
2. Pay the required fees at the Cashier by showing the Accept the payment based on the Order of Payment: 3 minutes Adm. Asst. V/
Order of Payment. Special Collection
 Make sure to secure Official Receipt (O.R) that will be  For Firearm License PHP 1,000 1,000 Officer
issued upon payment.  For Permit to Carry 500 500
 For Business Permit 300 300
 For Foreign Travel 200 200
 For Retirement/Resignation 100 100
 For Foreign Employment 100 100
50
 For Local Employment 50

Issue the Official Receipt. 3 minutes

3. Present the O.R. to the Docket Section. Check the Official Receipt and process the request. 4 minutes Adm. Officer V,
Issue the Certificate to the client. 2 minutes Records Section
4. Receive the clearance and sign in the logbook.
Total: 32 minutes

4. Provision of Prosecutor’s Certification of Case Status and Certified Copy of Documents

A copy of a primary/original document that has been certified to prove that such is the true copy of the original document.

Office or Division: Office of the City Prosecutor of San Pablo City

Classification: Simple
Type of Transaction: G2C
Who may avail: All

CHECKLIST OF REQUIREMENTS
No. of
Document Where to Secure
Copies
1. Request Form or documents with case information 1 Office of the Regional/Provincial/City Prosecutor
2. Valid government-issued identification card with photo 1 Government issued ID from any of the following:
BIR, DFA, PSA, SSS, GSIS, Pag-IBIG,
Philippine Postal Corporation, etc.

PROCEDURES
Fees
Processing Person
Client Steps Agency Actions to be
Time Responsible
Paid
1. Fill-out and submit the request form together with ID to Check the documentary requirements for completeness. 3 minutes Adm. Asst. II,
Docket Section for initial assessment. Docket Section
 Make sure to secure the Order of Payment that will be Verify the status of the case. 7 minutes Records
issued. Issue the Order of Payment if the record is available. 3 minutes Officer/Adm. Officer
Start processing the request 7 minutes III,
Docket Section
2. Pay the required fees at the Cashier by showing the Accept the payment based on the Order of Payment. 3 minutes Adm. Asst. V/
Order of Payment. Special Collection
 Make sure to secure Official Receipt that will be issued  For first three (3) pages copy of documents PHP 75 75 Officer
upon payment.  Succeeding pages 2 per page 2
Issue the Official Receipt. 3 minutes
3. Return to the Docket Section for the processing and Check the Official Receipt. 2 minutes Adm. Officer V,
release of certification. Issue the Certificate to the client. 4 minutes Records Section
4. Receive the certification and sign in the logbook.
TOTAL: 32 minutes
VI. FEEDBACK AND COMPLAINTS MECHANISMS

Client Step Person/Office

Agency Action
Frontline Service Contact Information Responsible
A. Feedback
1. How to file a feedback?
a. Accomplish the Client’s Feedback Form at the a. Type DOJ website and click Feedback
Frontline Service Form:

www.doj.gov.ph/
citizen_charter_version_3.html

b. Drop the accomplished Client’s Feedback Form b. Answer the feedback form and click a. Compiles the Client’s Feedback Form and Adm. Officer III, Docket
into the designated drop box at the Public “Submit Feedback Form.” submit to the head of office. Section
Assistance and Complaints Desk (PACD)/Frontline
Service
2. How feedback is processed?
b. Tabulate, summarize and evaluate the Adm. Officer III,
feedback forms using appropriate statistical Docket Section
tools.
c. Submit the report to the head of office for Administrative Officer III/
appropriate action copy furnished the Quality Docket Section
Management Representative (QMR) for
reference.

 Feedback requiring answers are forwarded

to the relevant offices within 3 days upon
receipt of the feedback for explanation.
d. Relay the answer to the client. Administrative Officer III/
Docket Section
B. Complaint
1. How to file a complaint?
a. Go to Public Assistance and Complaint Desk a. Contact the following information: a. Receive and record the complaint in the Administrative Officer V,
(PACD) and submit/ report the complaint in logbook. PACD
writing/verbal with the following information:  Head of the Regional/Provincial/City
Prosecution Office
 Full name, address, and contact details of the
complainant  ARTA – omplaints@arta.gov.ph
 Details of the act complained of 1-ARTA (2782)
 Person(s) charged,  Presidential Complaints Center - 8888
 Name of agency of the person(s) charged, if  CSC Contact Center ng Bayan –
applicable, and 09085-881-6565
 Evidence of such violation.
2. How complaints are processed?
b. Evaluate the complaint. Administrative Officer V,
Docket Section
c. Submit / transmit the complaint to the relevant Administrative Officer V,
office/unit for explanation. Docket Section
d. Submit the report to the head of office for Administrative Officer V,
appropriate action. Docket Section
e. Send the feedback of the head of office to the Head
client. City Prosecution Office