RFP Response

for

XYZ Inc.

Div. B

Group - 4

Abhas Dash 18030241051

Abhinava Saha 18030241052

Arnab Biswas 18030241056

Utsav Dattani 18030241062

Nikhil Deshmukh 18030241063

Page | 1
 Cover Letter

To,
Derek Wang,
Quality Assurance and Service Delivery Manager,
XYZ Inc.

Dear Derek,

Ctrl+Alt+Fix is pleased to provide you with this response to RFP dated 01/12/2011, As
you’ll see in this document,Ctrl+Alt+Fix structure and capabilities align nicely with the
needs expressed by XYZ Inc. and we are currently working under a similar contract with
various companies in and around 8+ countries in the same vertical. Based on our
experience with other South Africa, South America area clients, experience with various
industries, and strong local presence, I believe you will find that Ctrl+Alt+Fix can provide
the expertise and resources. The South America office has 68 local and Africa office
has 26 local full-time associates focused on manual, automated, solutions development.

We are excited about the opportunity to work with XYZ INc. under this contract and
thank you for your time and consideration. Should any questions arise, or if I can
provide any additional information, please do not hesitate to contact me.

Sincerely,
Utsav Dattani
Senior Business Consultant,
Email: utsav@caf.com

Page | 2
 Contents

1. About the Project…………………………………………………………………………. 3

2. About Ctrl+Alt+Fix Technology…………………………………………………………. 3
3. Problem Statements and Solutions…………………………………………………..... 6
4. Pricing……………………………………………………………………………………..13
5. Delivery Schedule………………………………………………………………………..17
6. Conclusion………………………………………………………………………………..18

Page | 3
1. About the project:

The response for the RFP is to prepare an automated test scenario where the test
cases and responses are automated. We achieve this by incorporating Jira framework.
To achieve the desired outcome we have used Jira Atlassian which has Bamboo as a
tool integrated with it. We also propose to integrate Cucumber with Bamboo to perform
the automated testing of SAP ECC modules. This also automates the collaboration of all
XYZ location with our team. The pricing is both fixed and variable depending on the
testing service asked. We expect the delivery of the solution to be completed within 22
weeks of the launch of our project.

2. About Ctrl+Alt+Fix Technologies

● 2.1 Introduction:

Ctrl+Alt+Fix is a Technology company, having corporate office in Bangalore, India;

specialize in providing enterprise application services focused on SAP Business Suite
S/4HANA, SAP Cloud Platform, Successfactors, C/4HANA with Hybris C4C,
BW/4HANA and Cloud Analytics, SAP Multi-Channel Foundation for Utility Industry and
Testing solutions.

We uses a risk-based prioritization approach to get to the right answers and overcome
the top reasons for failure. We focus on defect prevention by designing test strategies
around the entire development lifecycle and implementing optimized test plans. We, at
Ctrl+Alt+Fix, are capable to match our services with the latest technology trends and
meet up the customer’s technology preferences.

Ctrl+Alt+Fix is one of the leading partners of SAP and presently has its presence in SAP
S/4HANA Implementations, Support, Conversion & Cloud Based Services. With
“Customer First” approach.

We value our business and our customers. We honor our client’s requirements and help
them to achieve their business objectives by delivering the reliable, cost-effective

Page | 4
solutions within the cut-off date. Therefore, if you are wondering which software testing
tools to utilize to make your web application perfect come to Ctrl+Alt+Fix without any
confusion. Our proficient experts are always there to take care of your individual needs
and will provide the right software testing solution in harmony based on your
prerequisite.

● 2.1.1 Our Presence:

● 2.1.2 Features:

○ 15+ Years of Excellence in services

○ Risk Based Prioritization and solutions
○ Client Centric
○ Quality Centric
○ Result Orientation

● 2.2 Offerings:
○ Cross Platform Development
○ SAP Implementations
○ Automation
○ Testing Solutions
○ Security Solutions
Page | 5
 ○ Cloud Solution

● 2.3 Leaders:

Abhinava Saha
Arnab Biswas Abhas Dash

Nikhil
Deshmukh Utsav Dattani

● 2.4 Previous Experience:

Company Sector

1) BNL Solutions Testing Sector

2) Prime Tech. Development

Page | 6
● 2.5 Financials:

All numbers in $

● 2.6 CSR Activities:

We believe our company being a part of the society has a responsibility to give
back to the society for a better future and development. Some of the CSR initiatives
incorporated in our culture are :

1. Learning program
2. Celebration to Environment Month

Page | 7
 3. Pledge and Active support to stop Amazon Fire
4. Funding to local startups.

3. What is Unique about our Organization?

We provide testing solution based on latest cutting edge technology. Our main motive is
to reduce the customer’s cost and time required for the testing process of their
application. Most of our solution is based on Agile and Devops Methodology which
gives us and our clients’ flexibility to provide and change solution during any phase of
the whole lifecycle of the project. We also automate collaborative project management
so that our clients and our teams from various locations can collaborate together to
provide the desired outcome. This solves a major client challenge if they are distributed
across geographical locations(in this case 170 plants in 25 countries).

● What is Agile Testing?

Agile testing is a software testing process that follows the principles of agile software
development. Agile testing aligns with iterative development methodology in which
requirements develop gradually from customers and testing teams. The development is
aligned with customer requirements.
Agile testing is a continuous process rather than being sequential. The testing begins at
the start of the project and there is ongoing integration between testing and
development. The common objective of agile development and testing is to achieve a
high product quality.

● Advantages of Agile Testing

The benefits of the agile testing approach are as follows:

· It saves time and money
· Agile testing reduces documentation
· It is flexible and highly adaptable to changes
· It provides a way for receiving regular feedback from the end user
· Better determination of issues through daily meetings

Page | 8
Agile Testing Life cycle:

Page | 9
3.1 Technical Challenges to be solved:
1. Automation of test scripts
2. Automating Test cases using scripts
3. Automation of the test Delivery & Collaboration Process
4. Regression Testing
5. Functional Testing
6. Security Testing
7. Integration of Currently used Tools
8. Integration of Existing Tools.

3.2 SOLUTION for the above Technical Challenges:

Page | 10
Managing Test cases and Bugs using Jira:

● All of the existing challenges can be automated and solved using the solution
provided above. This will reduce both time and cost for XYZ organization by
40%.

Page | 11
● The above solution also provides a continuous collaboration solution between the
testing team and the clients. The Confluence tool of Jira helps us to solve the
collaboration and continuous delivery challenge.

● The bamboo tool in Jira helps us to integrate Cucumber, which is an open source
testing tool. This tool can perform Regression and Functional Testing without
hampering other functionalities of other modules in SAP ECC.
● The Bamboo tool also helps in integrating the existing tools used by XYZ
organization.
● The solution also helps to cover all types of Performance testing automatically
upon detecting any changes in any modules.
● The Solution also helps in conducting Unit, functional and UA testing without by
automating all the use cases possible.
● Contrast is a Security Testing tool for application security testing. This tool can
be integrated with bamboo to provide IAM and API security for the SAP
application modules.
● The above solution will also solve the challenges of automating test data,
generate good cross-platform test cases and reduce no. of iterations required for
manual testing.

Page | 12
 ● A test infrastructure can be created to test the application modules using Vagrant
Tool. Vagrant is a tool that is used to create a temporary infrastructure that can
used for testing purposes. The virtual environment can be created and destroyed
with vagrant scripts.
● The above tools are standard tolls followed by the industry which will also follow
the best practices of CMMI and TPI maturity level of testing.

4. Pricing

4.1 Service levels and pricing

Ctrl+Alt+Fix Client Services Division operates under our Client Services Retainer
agreement, which is structured as a recurring monthly service retainer, paid up-front, to
complete an expected number of hours of support effort, of an eligible service, per
month. Customers may choose one of the 3 service levels (SLA’s) identified in the
Client Services SLA table, below .

4.1.1 Customer Loyalty Pricing

We love our customers and we want to reward them! Customers who maintain an
active retainer contract are eligible to receive discounted rates. See the Customer
Loyalty table, below.

Page | 13
4.1.2 Project Services
Many of our customers have a specific project in mind and aren’t interested in
distributing their hours or engaging in a lengthy recurring contract. As such,
Ctrl+Alt+Fix offers project service agreements on an as-requested basis. These
agreement terms are subject to the project’s needs and operate under the Standard
SLA terms, defined by the Client Services SLA.

These agreements cover a single bucket of estimated hours for a full service
execution, no smaller than 50 hours, with a defined list of services. Unlike Client
Services Retainers, reallocation of hours is not permissible and available services are
defined, as is, by the agreement, from initiation through launch. In the event of
surplus, no refunds, exchange, or rollover may be permitted. In the event a budget is
exceeded, the excess hours will be charged at the contracted value, similar to a
Client Services Retainer.

Payments may be distributed in a maximum of 3 installments. A minimum of 33%-

50% of the full contract value may be required, up-front. Project service agreements
are not billable on a sliding scale and may not be put toward customer loyalty pricing.
All services are available for project service agreements.

Initiation and launch timelines are subject to availability of service-specific resources in

our pipeline and client accountable deliverables and response time.

4.1.3 Customer Loyalty

Length of Active Applied Discount

Contracts

1 year Grandfathered Rate

2 years 5% discounted grandfathered rate

3+ years 10% discounted grandfathered rate.

Page | 14
A grandfather clause is an exemption that allows persons or entities to continue with activities
or operations that were approved before the implementation of new rules, regulations or laws

4.1.4 Client Services SLA

Service Available Respon Contract Tiered Pricing

Level Services se Length and and Increment
Time Increment5

Standard Consulting 9AM-5PM, Min: 6 months Min: 10 hrs/mo @

Mon-Fr Max: 24 months $175/hr Max: Unlimited
Systems at 6-8 @ $125/hr Hrs: 5 hour
6 month
Integration increments Price: $25/hr
hour increments
Development response rate.

Web & Print

Design

Digital Strategy

Extended Consulting 5PM-10PM, Min: 6 months Flat Rate: $200/hr

(Extended Mon- Max: 24 months $175/hr provided 12 hr notice
hours for Sat 4-6 6 month
Standard Systems
hour increments
SLA) Integration response rate.
Development

Web & Print

Design

Digital Strategy

Premium Consulting Emergen Min: 6 months Min: 40 hrs/mo @

cy Max: 24 months $225/hr Max: Unlimited
Systems Response @ $175/hr Hrs
6 month
Integration Eligible increments
24/7, 1-2 hour
Development
response rate.
Web & Print
Design
Digital Strategy

Page | 15
4.2.1. On demand Pricing

We from Ctrl+Alt+Fix believe in supporting our clients in their on demand issues for
providing our customers a hassle-free business environment and where they can work
more efficiently on their core processes.

On demand services Tiered Pricing and Increment

Non Functional (Performance Min: 10 hrs/mo @ $200/hr Max: Unlimited @ $175/hr Hrs: 5
testing) hour increments Price: $30/hr

Project based testing services Min: 10 hrs/mo @ $200/hr Max: Unlimited @ $175/hr Hrs: 5
hour increments Price: $30/hr

Data fulfillment services Min: 10 hrs/mo @ $175/hr Max: Unlimited @ $125/hr Hrs: 5
hour increments Price: $30/hr

5. Delivery Schedule

5.1 Timeline

Page | 16
1. Requirement Analysis : To get and understand exact customer requirements and
their pain points.
2. Define Phase : Define the challenges that our customer is facing through requirement
analysis.
3. Design Phase To design an architecture framework to resolve the challenges faced
by customers.
4. Solution Development Phase: Develop the solution that is provided in 3.2
5. Solution Testing Phase: Test and understand if there are any challenges that needs
to be overcome in the previous stage.
6. Deployment: We deploy the tested and corrected solution in the clients’ infrastructure.

RACI Matrix

6. Conclusion:

We are a committed and sincere organization when it comes to quality delivery and also
maintaining timeline and cost with respect to delivery. We assure complete integrity and quality

Page | 17
work towards our client. We also collaborate continuously with our client to understand their
requirement and continuously solve the requirements.

Page | 18