Professional Documents
Culture Documents
Chapter 1
Chapter 1
vddf 1
1-2
Chapter Outline
1) Overview
2) Definition of Marketing Research
3) A Classification of Marketing Research
4) Marketing Research Process
5) The Nature of Marketing Research
6) Marketing Research Suppliers and
Services
7) Selecting a Research Supplier
8) Careers in Marketing Research
1-3
Chapter Outline
9) The Role of Marketing Research in MIS and
DSS
10) The Department Store Project
11) Marketing Research Associations Online
12) Summary
1-4
Improve understanding
of marketing as a
process
1-6
identification
collection
analysis
dissemination
and use of information
identification and
solution of problems and opportunities in
marketing.
1-7
Market Research
DISTRIBUTION RESEARCH
Determine…
Types of distribution
Attitudes of channel members
Intensity of wholesale & resale coverage
Channel margins
Location of retail and wholesale outlets
1-13
Marketing Managers
• Market Segmentation
• Target Market Selection
• Marketing Programs
• Performance & Control
1-15
RESEARCH
INTERNAL SUPPLIERS EXTERNAL
LIMITED SERVICE
FULL SERVICE
Field Branded
Syndicate Internet Products
Services
Services Services and Services
Customiz Coding and
Standardized
ed Data Entry Data
Services
Services Services Analysis
Analytical
Services Services
1-16
U.S. ran k Org an izat ion Headq u art ers Web sit e Wo rldw id e research Non -U.S. research Percent
2 00 1 2 00 0 reven ues* revenu es* n o n-U.S.
($, in millio ns) ($ , in million s) reven ues
1 2 VNU, Inc. New York vnu.com $2,400.00 $1,100.00 45.80%
2 3 IMS Healt h, Inc. Fairfield, Conn. imshealt h.com 1,171.00 702 60
3 4 Informat ion Resources, Inc. Chicago infores.com 555.9 135.6 24.4
4 6 The Kant ar Group Fairfield, Conn. kant argroup.com 962.3 663.2 68.9
5 5 West at , Inc. Rockville, Md. w est at .com 285.8 ─ ─
6 7 Arbit ron, Inc. New York arbit ron.com 227.5 7.9 3.5
7 ─ NOP World US New York nopw orld.com 224.1 17.5 7.8
8 8 NFO WorldGroup Greenw ich, Conn. nfow .com 452.9 289.9 64
9 9 Market Fact s, Inc. Arlingt on Height s, Ill. market fact s.com 189.7 33.5 17.7
10 11 Taylor Nelson Sofres USA London t nsofres.com 166.9 16.4 9.8
11 11 Marit z Research Fent on, MO. marit zresearch.com 181.7 54.6 30
12 23 Ipsos New York ipsos.com 204.3 91.4 44.7
13 15 J.D. Pow er and Associat es West lake Village, Calif. jdpa.com 128 18.7 14.6
14 14 Opinion Research Corp. Princet on, N.J. opinionresearch.com 133.6 42.2 31.6
15 10 The NPD Group, Inc. Port Washingt on, N.Y. npd.com 101.7 13 12.8
16 17 Jupit er Media Met rix, Inc. New York jmm.com 85.8 17.2 20
17 18 Harris Int eract ive, Inc. Rochest er, N.Y. harrisint eract ive.com 75.4 10.5 13.9
18 20 Abt Associat es, Inc. Cambridge, Mass. abt associat es.com 62.8 9.4 15
19 19 C&R Research Services, Inc. Chicago crresearch.com 43.6 ─ ─
20 22 Wirt hlin Worldw ide McLean, Va. w irt hlin.com 46.8 7.2 15.4
21 24 Lieberman Research Worldw ide Los Angeles lrw online.com 43.1 4.3 10
22 25 Burke, Inc. Cincinnat i burke.com 45.5 11.2 24.6
23 21 MORPACE Int ernat ional, Inc. Farmingt on Hills, Mich. morpace.com 48.3 15.9 32.9
24 26 Market St rat egies, Inc. Livonia, Mich. market st rat egies.com 31.7 1.5 4.7
25 30 GfK Cust om Research, Inc. Minneapolis cust omresearch.com 29.8 0.9 3.9
1-17
U.S. rank Org an izat io n Head q uart ers Web sit e World w ide research No n-U.S. research Percen t
2 001 20 00 reven ues* revenu es* n on-U.S.
($, in millio ns) ($, in millio ns) revenu es
26 32 ICR/ Int ’l Communicat ions Research Media, Pa. icsurvey.com 28.8 0.3 1
27 29 M/ A/ R/ C Research Irving, Texas marcresearch.com 24.5 0.5 2
28 31 Elrick & Lavidge Market ing Research Tucker, Ga. elrickandlavidge.com 22.9 ─ ─
29 36 RDA Group, Inc. Bloomfield Hills, Mich. rdagroup.com 26 3.6 13.8
30 33 Lieberman Research Group Great Neck, N.Y. liebermanresearch.com 22.3 0.5 2.2
31 ─ Know ledge Net works, Inc. Menlo Park, Calif. know ledgenet w orks.com 21.4 ─ ─
32 34 Walker Informat ion Indianapolis w alkerinfo.com 26.8 5.5 20.5
33 37 Nat ional Research Corp. Lincoln, Neb. nat ionalresearch.com 17.7 ─ ─
34 38 Direct ions Research, Inc. Cincinnat i direct ionsrsch.com 16.7 ─ ─
35 48 Market ing and Planning Syst ems, Inc. Walt ham, Mass. mapsnet .com 19.7 3.2 16.2
Career Descriptions
Fig 1.4
Senior Analyst
• Participates in the development of projects
• Carries out execution of assigned projects
• Coordinates the efforts of analyst, junior analyst, & other personnel in the
development of research design and data collection
• Prepares final report
Jobs
1-25
MIS DSS
Structured Problems
Unstructured Problems
Use of Reports
Use of Models
Rigid Structure
User Friendly Interaction
Information Displaying
Adaptability
Restricted
Can Improve Decision
Can Improve Decision Making
Making by Using “What if”
by Clarifying Data
Analysis
1-27
Domestic
AAPOR: American Association for Public Opinion Research
(www.aapor.org)
AMA: American Marketing Association (www.ama.org)
ARF: The Advertising Research Foundation (www.amic.com/arf)
CASRO: The Council of American Survey Research Organizations
(www.casro.org)
MRA: Marketing Research Association (www.mra-net.org)
QRCA: Qualitative Research Consultants Association
(www.qrca.org)
RIC: Research Industry Coalition (www.research industry.org)
1-29
International
ESOMAR: European Society for Opinion and Marketing
Research (www.esomar.nl)
MRS: The Market Research Society (UK)
(www.marketresearch.org.uk)
MRSA: The Market Research Society of Australia
(www.mrsa.com.au)
PMRS: The Professional Marketing Research Society (Canada)
(www.pmrs-aprm.com)