Assignment PROFESSIONAL Practice

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Table of Contents
Task 1/ P1.......................................................................................................................................3
Demonstrate, using different communication styles and formats, that you can effectively
design and deliver a training event for a given target audiences..............................................3
Introduction:...............................................................................................................................3
Gantt Chart:...............................................................................................................................4
Essentials for proper communication:.....................................................................................5
Types of communication:...........................................................................................................6
1 Verbal communication:.....................................................................................................7
2 Non-verbal communication:.............................................................................................7
Way of communication:.............................................................................................................7
1.Formal Communication.........................................................................................................7
Enhancing professional practices
2.Informal Communication......................................................................................................7
Styles of communication:...........................................................................................................8
1 The Assertive Style...........................................................................................................8
2 The Aggressive Style........................................................................................................8
3 The Passive-Aggressive Communication Style................................................................8
4 The Submissive Communication Style.............................................................................9
5 The Manipulative Style.....................................................................................................9
Conclusion.................................................................................................................................10
Reference...................................................................................................................................10
Task 2[P2].....................................................................................................................................11
Demonstrate that you have used effective time management skills in planning an event....11
Introduction..............................................................................................................................11
Bikash Dhakal | ISMT COLLEGE

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Ways I managed time successfully.........................................................................................11
1. Prioritizing work load.....................................................................................................11
2. Setting objectives............................................................................................................12
3. Planning and scheduling tasks and activities..................................................................12
Power point presentation slide................................................................................................15
Conclusion.................................................................................................................................21
References.................................................................................................................................21
Task 5[P3].....................................................................................................................................21
Demonstrate the use of different problem solving techniques in the design and delivery of
event..............................................................................................................................................21
Introduction..............................................................................................................................21
Task 10[P5]...................................................................................................................................22
Discuss the importance of team dynamics in the success and/or failure of group work.......22
Introduction:.............................................................................................................................22
Team dynamics of BDK IT company....................................................................................24
Team dynamics in the success of team work:........................................................................25
Team Dynamics in the failure of team work..........................................................................25
Conclusion:...............................................................................................................................26
References.................................................................................................................................26
Task 11/ P6...................................................................................................................................27
Work within a team to achieve a defined goal..........................................................................27
Introduction:.............................................................................................................................27
Main Goal of the Event............................................................................................................28
Role of Each member in that Event.......................................................................................28
About my Role in the Event....................................................................................................28

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Conclusion.................................................................................................................................29
Task 14 [P7]..................................................................................................................................29
Discuss the importance of CPD and its contribution to own learning....................................29
Introduction:.............................................................................................................................29
Importance of CPD:.................................................................................................................29
Contribution of CPD to my own learning:............................................................................30
Conclusion.................................................................................................................................31
References.................................................................................................................................31
Task 15 [P8]..............................................................................................................................32
Produce a development plan that outlines responsibilities, performance objectives and

required skills, knowledge and learning for own future goals................................................32
Introduction:.............................................................................................................................32
Goals..........................................................................................................................................32
Action Plan:..............................................................................................................................34
Conclusion:...............................................................................................................................35
References.................................................................................................................................35

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Task 1/ P1
Demonstrate, using different communication styles and formats, that you can effectively
design and deliver a training event for a given target audiences.

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Introduction:
Communication is a mean of sharing, transferring, discussion, etc. between two or more than two
persons either formally or informally in simply termed.
Communication is the process of sharing ideas and thoughts towards others in appropriate
methods. It is “two-way process of reaching mutual understanding, in which participants not
only exchange information, news, ideas and feelings but also create and share meaning. In
general, communication is a means of connecting people or places. In business, it is a key
function of management an organization cannot operate without communication between levels,
departments and employees.” (Anon, 2018)
Communication skill is an essential thing in everyday activities. For any person like student,
teacher, doctor, businessman, or any other profession it plays vital role nowadays. It is most
essential quality to be a successful person in any field.
My name is Bikash Dhakal. I am currently studying B Tech in ISMT and I am also working as
an intern in the BDK IT Company for past 6 month.
Enhancing
As an intern in a company and study it’s pretty hard to manage time but professional practices
I am trying my best to
manage it. As per scenario’s demand I am going to discuss about my experience at BDK IT
company. In my company main works for an intern are:
1) Conduct workshops on emerging technologies
2) Educate and motivate clients to be benefited from applying e-commerce solutions, design
interactive websites.
On this duty, employee should have different kinds of qualities and skills. Good communication
skill is one of the them. As a diploma level student, it pretty hard to conduct any workshops on
emerging technologies unless you know about them as well as you must have good soft skill to
present it. Apart other skills we should have good communicating skills. The various knowledges
we gained from any field are no meaning, if we cannot deliver effectively to the target audiences.
Communication skill plays one of the best role to make workshops, training, presentation etc.
valuable and effective.

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On the basis of my experiences and other sources here, I am going to discuss different types and
methods to develop effective communication skills along with my two days training event
design.
Gantt Chart:
Here, I am going to present my two days workshop schedule design on the topic “Emerging
Technologies” along with Gantt chart design by using project management software.
Figure: Gantt chart 1
In above chart, I scheduled my first day workshop event activities. In day first, I categorized my
event on three sessions with well managed learning outcomes and appropriate refreshment break
to conduct the very effective event. In day 1st the three sessions out of four was completed,
working reports out and adjourn the day.

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Figure Gantt chart 2
Likewise, above Gantt chart shows my 2 nd day workshop which was continuing from 1 st day. In
the 2nd we had last session of our two days workshop and other extra activities like professional’s
motivational experiences and idea sharing presentation, quick review of our whole workshop
event, working reports out etc.
For an effective workshop event there would be lots of fundamental objectives need to be
fulfilled. For example; workshop need to be well managed, trainer should have good knowledge
on respective faculty, good communication skill, good presentation skill, easy way to describe &
teach. The above schedule shows effective time management too. On the right part of the Gannt
chart we can see the events being connected of two days workshop which helps us to make a list
of the things that we did in two days event. It helps us to do our work efficiently and effectively.
In my workshop I used various types and styles of communication skills. For example: verbal-
nonverbal, formal- informal, assertive, aggressive, passive-aggressive, submissive, manipulative
etc. I am going to describe how I used these various styles of communication in my workshop
briefly on following bullet points.

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Essentials for proper communication:

As an IT intern the most essential thing for proper communication are:
 Minimum two person is required for communication.

 Should be mutual understanding for effective communication.
 Persons should be gentle, calm down & respectful.
 Proper medium of communication should be required for proper communication.
http://successvalues.com/effective-communication/

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Types of communication:
fig: Types of communication
1 Verbal communication:
It is a type of communication that is done by producing sound, language, conversation between
two or many persons. Verbal communication may be face to face, listening to audio-video, radio,
television, listening lecture, group discussion etc. (2011-2018, 2018)
A. Oral communication: Oral communication is the communication in which we can

communicates with target audiences through our voice or oral expression via different
languages. E.g. Face to face conversation, telephonic conversation, Lectures, Speech, Group
Discussion, etc.
B. Written communication: In written communication we can communicates with peoples
through written form. E.g. Letters, Emails, Newsletters, SMS, etc. (Graduateland, 2018)

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2 Non-verbal communication:
It is a type of communication that is done with body language, symbols, other than verbal.
In non-verbal communication we continuously give and receive wordless signals through the
various media or signal such as body language, text message, the way we sit, eye contact,
gestures we make etc.
A. Body language: example: Gestures, Postures, Body movements, etc.

B. Sign language: example: Hand movement, Facial expressions, etc. (Anon, 2018)
On my workshop I also used this type of communication to describe subject matter I used oral
communication, power point presentation with audio and videos, symbolical body languages,
figure and graphical representation and many more.
Way of communication:
1.Formal Communication
The communication that is done with professionally in an organizational sector e.g. between a
CEO and a middle level manager.
2.Informal Communication
The communication that is done in daily basis between friends, relatives etc. without any formal
communication. (Study.com, 2018)
Styles of communication:
1 The Assertive Style
The assertive style of communication is one of the best style of communication. This is the most
effective and healthiest style of communication and it is born of high self-esteem. This style of
communication is condition between being too aggressive and too passive. So it is called as
sweet spot of communication. But it is the least used style of communication. (Davies, 2018)
On this type of communication person love to achieve their goals without affecting or hurting
others. They do their work own choices and take responsibility themselves. And they are
emotionally and socially expressive. Somehow, they are straight forward asking directly about
unsatisfied things and can accept the possibility of being rejected. They have medium pitch,

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speed, volume, good eye contact, relaxed, have an open posture, and don’t fidget. The main thing
is the way they communicate builds trust and the other person feels they can take them for their
words. (Clairenewton.co.za, 2018)
2 The Aggressive Style

Aggressive communication is another style of communication. It is known as unhealthy style of
communication. Aggressive Communicator is so concerned with having his or her ideas accepted
that they often do so at the expense of others and trying to protect one's own ideas and
logic(opinions). (Davies, 2018)
Communicators indirectly aggressive and sarcastic. They generally use loud voice. Sometimes
they create huge problems because of their aggressions and languages. They also may have a
sweet and innocent facial expression but people on the receiving end will feel confused,
resentful, angry and hurt. In fact, Aggressive Communicators may often appear to be quite angry.
Eye contact is often used in a way that makes it intimidating. The words used may also be quite
intimidating, and an Aggressive Communicator can go so far as to verbally abuse others.
The Aggressive Communicator will often say things like: Enhancing professional practices
 Don’t teach me.

 Your idea is wrong.
 We do it my way, or we don't do it at all. (Clairenewton.co.za, 2018)
3 The Passive-Aggressive Communication Style

It is a style in which people appear passive on outside but are actually expressing out their anger.
For example, prisoners of War often act in passive-aggressive ways in order to deal with an
overwhelming lack of power. People with this type of nature usually feel powerless and
resentful. Actually, passive communication and aggressive communication very different from
one another but in combined to create a third communication style. (Davies, 2018)
Some of the common tactics of the Passive-Aggressive Communicator are to agree with others to
their faces and then belittle them behind their backs. Sarcasm is one of the biggest tools for this
type of interaction. Passive-Aggressive Communicators may enjoy watching others fail because
things were not done their way in the first place. Back-handed compliments are another tactic
employed.

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 That's fine with me, but don't be surprised if someone else gets mad.
 You did a great job. No one will probably notice that mistake.
 Sure, we can do things your way. (Then mutters to self that "your way" is stupid).
(UniversalClass.com, 2018)
4 The Submissive Communication Style

The submissive communication style is about pleasing other people and avoiding conflict. They
treat the needs of other as more important than theirs. This kind of persons feel like the victim
and they refuse compliments & don’t express their desires or how they are feeling.
They are non-expressive, use a soft volume and try to make themselves as small as possible.
They use to fidget a lot and will portray submissive behaviors. People on the receiving end will
feel guilty, frustrated, exasperated, and don’t know what they want.
The submissive Communicator will often say things like:
 "Oh, it's nothing, really."

 "Oh, that's all right; I didn't want it anymore."
 "You choose; anything is fine." (Clairenewton.co.za, 2018)
5 The Manipulative Style

Manipulative communicators are great at influencing and controlling others for their own
benefit. This style is scheming, calculating and shrewd. This type of peoples are cunning, control
other people in an insidious way such as sulking, using fake tears, indirectly asking for their
needs to be met, and making the other person feel sorry, obliged or guilt to help them.
They can a patronizing, envious, and often high-pitched voice. The other person will be left
feeling guilty, angry, frustrated, irritated, and not sure of where to stand with them.
The submissive Communicator will often say things like:
"You are so lucky to have those chocolates, I wish I had some. I can't afford such expensive
chocolates."
"I didn't have time to buy anything, so I had to wear this dress. I just hope I don't look too awful
in it." ('Fishing' for a compliment). (Clairenewton.co.za, 2018)

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Conclusion
Above I have discussed about communication skills on the basis of my event experienced. In this
two days event I have designed a detailed data about how time will be spent and allocation of
time for different topics are categorized. In this event I learned that Time Management is very
important in hosting the event or in any thing and use of various kinds of communication skills.
Reference Enhancing professional practices

2011-2018, (. (2018). Verbal Communication Skills | SkillsYouNeed. [online]
Skillsyouneed.com. Available at: https://www.skillsyouneed.com/ips/verbal-
communication.html [Accessed 17 Apr. 2018].
Anon, (2018). [online] Available at: https://www.skillsyouneed.com/ips/what-is-

communication.html. [Accessed 17 Apr. 2018].
Graduateland. (2018). Communication skills: what you need to know. [online] Available at:
https://graduateland.com/article/communication-skills [Accessed 17 Apr. 2018].
Anon, (2018). [online] Available at: https://www.helpguide.org/articles/relationships-

communication/nonverbal-communication.html [Accessed 17 May 2018].
Study.com. (2018). Types of Communication: Formal, Informal, Grapevine, Verbal & Non-
Verbal - Video & Lesson Transcript | Study.com. [online] Available at:
https://study.com/academy/lesson/types-of-communication-formal-informal-grapevine-verbal-
non-verbal.html [Accessed 17 Apr. 2018].

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Davies, R. (2018). 5 Styles of Communication. [online] DS Psychology Melbourne. Available at:

https://dspsychology.com.au/5-styles-of-communication/ [Accessed 17 Apr. 2018].
Clairenewton.co.za. (2018). The Five Communication Styles. [online] Available at:

http://www.clairenewton.co.za/my-articles/the-five-communication-styles.html [Accessed 18
Apr. 2018].
UniversalClass.com. (2018). Different Communication Styles. [online] Available at:

https://www.universalclass.com/articles/psychology/different-communication-styles.htm
[Accessed 18 Apr. 2018].
Task 2[P2]
Demonstrate that you have used effective time management skills in planning an event.
Introduction
Time management is though task even for expert if it not managed in systemic way. It is a skill
to managed in systematic way to balance between work, stress
Enhancing
and peaceful
professional
mind.
practices
“Time
management can be defined as a person's ability to keep things balanced in their life. It involves
the setting of realistic expectations, a willingness to say "no," and a healthy perspective for the
short-term and long-term horizon. Time management requires both discipline and flexibility. In a
nutshell, "time management" could be described as a person's willingness and ability to prioritize
things that are most important to them.” (Mindtools.com, 2018)
Proper time management is most important in order to reduce stress, live mentally and physically
healthy. Due to effective time management more work can be accomplished with less effort. It
also helps to improve decision- making ability. In this task I am going discuss about time
management skill that I used in my two days workshop event.
Ways I managed time successfully

To manage schedule effectively I had decided to use following things:

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1. Prioritizing work load

we have many types of technologies and hence we can create a training event in any of those
technologies. As per my choice, I have chosen the “Emerging Technologies” as my event. Under
this topic there was also so many topic and I have chosen some selective subject on day first and
day second as follows:
A. Day first
Following are the subject selected for first day.
 Emerging/converging technologies and 21st century manufacturing.

 Emergency Preparedness and Response Implications of Emerging Technologies.
 Forecasting & mitigating emerging technology risks: nanotechnology case study.
 Working with groups.
 Day 1st report outs.
B. Day Second
Following are the topic selected for second day.
Enhancing
 National Security Implications of Emerging and Converging professional practices
Technologies.
 Professionals presentation and idea/experience sharing.
 Working with group: Day 2 briefing slide.
 Day 2 Working Group Report Outs.
 Meeting Summary and Adjourn workshops
2. Setting objectives
For my two days event I had set different objectives to achieve. following are the objective of
my workshop.
 Establish a Community of Practice (CoP) that brings together technology developers,

emergency managers, and national security experts.
 Exchange information pertinent to the identification and management of risks associated
with accelerating technology development, convergence, and advanced manufacturing.

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 Identify critical knowledge gaps that may hinder risk assessment, emergency
preparedness/response, and national security as we enter a period marked by rapid and, in
many ways, unprecedented changes in technology development and manufacturing.
3. Planning and scheduling tasks and activities

It is necessary to planning and scheduling task and activities for well management of event with
perfect timeline. On brief I had scheduled tasks as follows:
Day First
Above picture shows my Gantt chart schedule of first day work which are rescheduled in brief as
follows:
 Doors open, on-site registration (30mins)

 Session 1 – emerging/converging technologies and 21st century manufacturing (1.5hrs)
-Welcome and Workshop Objectives(30mins)
-Exploring Knowledge and Communication Gaps(30mins)

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-Challenge and the Need for Converging Safety Cultures(30mins)

 Refreshment Break (15mins)
 Session- 2 Emergency Preparedness and Response Implications of Emerging
Technologies. (1.5hrs)
-Emergency Response Implications(45mins)
-Carbon fiber Production and Applications(45mins)
 Lunch (45mins)
 Session: 3-– forecasting & mitigating emerging technology risks: nanotechnology case
study(1.5hrs)
-Environmental sustainability(25mins)
-Developing standards and guidance(20mins)
-Exposure and risk(25mins)
-Assessment approaches for emerging materials(20mins)
-Working with groups(30mins)
 Discussing on groups on given topic
 Day 1st report outs and adjourn. (25mins)
Day Second

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In above Gantt chart I show my second day schedule on appropriate heading which are briefly
scheduled as follows:
 Session-4 National Security Implications of Emerging and Converging Technologies

(1.5hrs)
- introduction(30mins)
-Safeguarding Science and the Future(30mins)
- Advanced Materials Developed using Synthetic Biology(30mins)
 Refreshment break(15mins)
 Professionals presentation and idea/experience sharing(1hr)
 Working with group: Day 2 briefing slide(1hr)
 Lunch(45mins)
 Day 2 Working Group Report Outs(30mins)
 Meeting Summary and Adjourn workshops(30mins)
With the help of above brief scheduled of activities I had successfully conducted two days event
with well management of time. Hence it is very necessary to planning and scheduling the tasks
for successful completion of such event in given timeframe.
Power point presentation slide

Following are the power point presentation slide I used in my presentation about my event’s
activities.

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20

21

22

23

24

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With the help of these prepared power point slide I had explained about my two days event. At
first, I have given short introduction on time management with importance then, discussed about
my event on mentioned headings and basic ideas on subject matter, time management strategies
used on event, conclusion I have got and Harvard style of referencing sites for learning more
information on given topic.
Conclusion
In this task I have demonstrated that importance of time management skill as well as strategies of
time management skills which I had used in my two days workshop event along with power
point briefing slide. Referring all these mentioned activities I conclude that if we use our time
wisely then we can overcome any difficulties that will come our way during such event.
References

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Mindtools.com. (2018). What Is Time Management?: Working Smarter to Enhance Productivity.

[online] Available at: https://www.mindtools.com/pages/article/newHTE_00.htm [Accessed 25
Apr. 2018].
Task 5[P3]
Demonstrate the use of different problem solving techniques in the design and delivery of
event.
Introduction

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Task 10[P5]
Discuss the importance of team dynamics in the success and/or failure of group work.
Introduction:
If you work in a company, then you should work with a team. While working in team there
should be good understanding between team mates and work should be distributed equally. As I
am working in BDK IT company with other twenty people in various levels. Working with
different levels with different this amount of people is challenging task especially for an IT
officer. In team people have various ideas and views. Each individual has their own role in a
team.

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Team is a group of certain people formed to accomplished a same goal. In team all are in group
to solve a same problem and also to complete the task. Team can be formed in permanent basis
or in temporary form.” A group of people with full set of Enhancing professional
complementary practicesto
skills required
complete a task, job, or project is called team.” (Open.ac.uk, 2018)
The behavior of relationship between members of a team which is formed to accomplished task
and the effect of that relationship of teammate in a team is team dynamics. “Team dynamics are
the unconscious, psychological forces that influence the direction of a team’s behavior and
performance.” (Teamtechnology.co.uk, 2018)
1 Group performance is primarily based on how their leader is, if their leader is lively then
group can perform nicely than that of not active chief.
2 Group performance is primarily based on have an effect on of other crew individuals.
3 Crew can carry out nicely if there are right interpersonal abilities among team
contributors.
4 Many factors affect group dynamics, inclusive of personalities of team individuals, how
the crew operates, how the team views itself and the crew's organization.
5 Group dynamics can improve the productiveness of group.

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To set up an awesome team dynamics crew contributor have to have appropriate interpersonal
abilities they have to have clear purpose, desires and team must have true leader that can manual
nicely.
On this task, I’m going to discuss the different factors of team dynamics in the success of a crew
and failure of team work.
Team dynamics of BDK IT company

BDK IT company have around thirty people working in different areas. It has well managed
system from lower level to higher staff. Each staff are divided into particular gatherings and their
parts are unmistakably uncovered to them.
A) Director
Director are the main officer in BDK IT Company it controls a business. It has to do a business
with more associations so directors have to contract between many other associations to perform
a work.
B) Manager
Manager is person responsible for controlling a staff or organizations. In BDK IT. The manager
has to play direct role to complete the goal which they have set. Manager have role to hire staffs
in a company, provide them specific role and task to complete. It also has to communicate with
different staffs, directors. As manager have to take control over all staffs and their work so it also
has to provide training to some staff to complete task.
C) IT/ computer Administrator
In IT department, the officers have to inform their boss about the latest advancement and the
need of it to affiliation. It also periodical upkeep PC equipment and server of BDK.
D) Secretary
Secretary are person hires to provide assists.” A person employed by an individual or in an office
to assist with correspondence, make appointments, and carry out administrative tasks:” (Oxford
Dictionaries | English, 2018)

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They furthermore support Fund Division with money, bookkeeping and receivables gathering.
Consequently, collaborator helps Human Asset Division for social affair CV/resumes of new
contracting for job opening as their commitments in the BDK IT Company. So, they accept a
fundamental part in gathering movement for any affiliation. Each staff in BDK IT company have
their different role. They work in team to achieve the goal of BDK IT company from their own
level. Each induvial play their own role to accomplished that goal.
Team dynamics in the success of team work:

If there is a superb group dynamic then group can be lead in the direction of the success of the
precise intention of each member satisfaction. Numerous group dynamics factors affect the
performance of a group, how they feature.
Example:
The Manchester united soccer team depended on the teamwork and cooperation among its
strikers, teddy Sheringham and Andy Cole. As they played a suit towards another group, that
opposition crew scored an intention. Sheringham blamed Cole and Cole blamed Sheringham.
After this, the two teammates in no way spoke to each other once more. Speedy-ahead to the
subsequent yrs. -- 1998-1999; Cole and Sheringham continued competing at the equal team and
cooperating with every other while at the football pitch, despite now not speaking to each other.
In that season, Manchester united gained the premiership league, the fa cup and the ecu cup. One
year later, the group made 50 dreams in 19 matches and scored 97 goals for the complete season.
People on a group might not like each other in my view, but if they're able to paintings
collectively in the direction of a commonplace goal, they could help the entire group attain that
intention. (Smallbusiness.chron.com, 2018)
From above example we can see that a terrific chief resulted to the prosperity of whole crew. He
made a concept of giving facilities to the team contributors which resulted in their performance
they were given precise productivity from their team members. It became because of the leader
group got suitable prosperity and the entire group got activity satisfaction additionally.

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Team Dynamics in the failure of team work.

Team dynamics can cause failure of team additionally. Bad reference to different crew
participants, warfare, bad arguments. These are some cause for the failure of a team. Here are
some of the examples of failure of group and organization because of bad Team dynamics.
Example:
The famous team of nowadays football Real Madrid was on their difficult times at 2003-2004.
They just picked up David Beckham, including him to an already amazing lineup that protected
Roberto Carlos, Zinédine Zidane, Ronaldo and Luis Figo. But they could not turn that expertise
into fulfillment. Real Madrid came in fourth in La Liga, seven factors in the back of first-location
Valencia, they misplaced to real Zaragoza in the final of Copa del Rey and lost inside the
quarterfinals of the UEFA champions league. To place it well, it become a complete waste of
time and, greater importantly, money.
On this time that they had tough time due to the fact they could not reflect on consideration on
group significantly what team wanted, they best sold star player however they couldn’t shape
coordination between them. They misplaced to many group in these 12 months they couldn’t win
any trophies and their overall performance become additionally low. For the benefit of the team
we must assume significantly and from every factors what will prosper the group.
Conclusion:
Every organisation desires the team work to fulfillment either it's far a business, project or sports
activities. In conclusion, one realizes that certain team dynamics generally affect worker
productivity, and one needs powerful techniques to address them. Those encompass factors
which includes communication troubles amongst personnel, loss of cohesiveness amongst
diverse organizations, position conflicts inside businesses, and immoderate intergroup conflicts.
A lot of these elements have their particular effect on worker productiveness whereby in many
instances, they negatively have an effect on employee output. Fortunately, remedial measures
that counter the terrible team dynamics cited above exist and observing them might improve
worker productiveness. Team dynamics can affect team in lots of ways inclusive of it is able to
boom the productivity of crew, can create exact crew works inside team contributors, can create
properly interpersonal abilities and communique skills amongst team participants and

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employees. Group dynamics are key thing in reaching a success final results or a product. Group
participants can improve team dynamics and flip poor team dynamics into an effective through
improving each other’s communique.
References
Open.ac.uk. (2018). Team working | Unison. [online] Available at:
http://www.open.ac.uk/choose/unison/develop/my-skills/team-working [Accessed 25 Apr. 2018].
Teamtechnology.co.uk. (2018). Team Dynamics - how they affect performance. [online]

Available at: http://www.teamtechnology.co.uk/team/dynamics/overview/ [Accessed 25 Apr.
2018].
Oxford Dictionaries | English. (2018). secretary | Definition of secretary in English by Oxford

Dictionaries. [online] Available at: https://en.oxforddictionaries.com/definition/secretary
Smallbusiness.chron.com. (2018). Examples of Great Teamwork. [online] Available at:
http://smallbusiness.chron.com/examples-great-teamwork-12607.html [Accessed 25 Apr. 2018].

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Task 11/ P6
Work within a team to achieve a defined goal.

Introduction:
As per scenario our group become given to arrange an event on animation. The main aim of this
event is to provide people knowledge how it is created, its kinds and the way it's far influencing
the complete world. So, to create an event we created a team and dividing their role to work well
and for a better result. We also show them some of the animated video to peer their hobby in
animation. About my skills that I have right now and action plan of what I’m able to do to attain
my very last aim.
My team consist of five members each member helped to achieve the goal in their own way. My
team members had different roles, first of all I chose the venue and organized the event my role
was an event manager along with another teammate Ganga Bahadur Thapa, my team member
Deepjan Thapaliya hosted the event, Arbin Dhakal promoted the event by advertising about the
event to other people and places and Budhhi Sagar VK searched for the sponsor and maintained
the financial department for hosting the event.

34
Main Goal of the Event

The main goal of our event is to give people knowledge about Animation. How it is made, type
of animation, its scope, and Finally the importance of each member in a team and coordination
between them.
Role of Each member in that Event

Venue and Event Manager: Bikash Dhakal and Ganga Bahadur Thapa
Presenter: Deepjan Thapaliya
Advertisement and Promotion: Arbin Dhakal
Sponsor and Finance: Buddhi Sagar VK
About my Role in the Event Enhancing professional practices

To explain my role in this event I have given a role of occasion and venue manager which may
be very critical cause without venue it is impossible to do an event. So, me and my buddy Ganga
found an excellent place for our event. As, it became consistent with our finance which became
amassed from the member of our group. Buddhi helped me to manage money by means of telling
me how plenty we ought to put money into every sector which helped us to save our cash and to
lower the investment. The alternative friend of mine, Arbin marketed about the occasion by way
of forecasting it on radio, television and at the posters about the occasion that we're going to
prepared so that many people will are available in our event. He additionally furnished
information of our activities like on what subject matter is the event for, in which it is going to
held, on what date and time. At last, Deepjan who performed foremost a part of our team
offering on the subject of our event.
So, being and event and venue manager me and my buddy Ganga checked whenever to be able
to stop correctly. At the day of our event me and Ganga greeted the guests and to run it extra
smoothly we choose a number of the other person to help us so that there'll now not be lack of

35
anything. Different group member additionally did their task during the event. As a whole it
ended efficaciously and those had been satisfied and happy.
Conclusion
Consequently, it could be said that it is very tough for single person to prepare an event and for
each project coordination with team individuals is needed and group facilitates us to accomplish
our challenge without difficulty and inside the time.
Task 14 [P7] Enhancing professional practices
Discuss the importance of CPD and its contribution to own learning.
Introduction:
Continuing professional development (CPD) is the method by means of which experts keep,
improve and expand their understanding and competencies and expand the non-public features
and capabilities required of their working lives. It is a procedure for putting your self-targets for
development then charting our progress towards achieving them. It is approximately where we
want to be and the way we propose to get there.
The expert abilities and understanding we require will vary notably, depending in our expert
position and subject. Our CPD have to replicate each our present-day desires and our destiny
aspirations. As our career evolves, our abilities and understanding needs will alternate and our
CPD will help we steer and control our personal direction into the destiny, by enabling us to
more with no trouble adapt to converting instances. (IFST, 2018)

36
Importance of CPD:
Many corporation takes CPD as simple need for their worker. It could help to be greater
innovative, up to date, confident, and increase our abilities. CPD is vital in special methods like:
1 CPD ensures our abilities keep pace with the contemporary requirements of others within
the same discipline.
2 CPD guarantees which we maintain and enhance the know-how and abilities we need to
supply an expert service to our clients, customers and the community.
3 CPD guarantees that we and our know-how live applicable and up to date. We’re greater
aware of the changing traits and guidelines on our career. The pace of exchange might be
faster than it’s ever been – and this is a characteristic of the new ordinary that we stay and
work in.
4 CPD enables us still make a significant contribution on our group. We grow to be more
effective in the administrative center. This assists us to improve for our profession and
move into new positions where we could lead, control, affect, educate and mentor others.
5 CPD helps us to live involved and thrilling. Experience is a top-notch instructor;
Enhancing
however, it does imply that we tend to do what we've got professional
completed before. practices
6 CPD can deliver a deeper information of what it approaches to be a professional,
alongside an extra appreciation of the implications and effects of our working.
7 CPD enables improve the body of understanding and era within our profession.
8 CPD can result in multiplied public self-belief in individual professionals and their career
as a whole. (Development, 2018)
Contribution of CPD to my own learning:

As per scenario I am an IT officer on a company. Therefore, I’m going to explain contribution of
CPD on me. CPD has affected a lot in my existence it has made a lot less complicated to me.
Mastering CPD has made me lots easier I’m able to suppose seriously and take hard decision
without problems by myself, I’m able to handle hassle simply than that of other member of my
enterprise. So, in regard to their professional life my expert existence is higher. It allowed me to
study many stuffs. I got good interpersonal competencies and my skills and expertise were more
advantageous. Learning CPD helped me to contribute higher in my team. I have become greater

37
effective in my group and my teamwork has progressed. This helped to get to better positions in
my office and my career is in appropriate tune.
Studying CPD has helped me plenty, I am in a special area than that of earlier than after I hadn’t
learned CPD I’ve progressed plenty in my profession. CPD has helped me keeping statistics of
my career and set my eyes on my goal. I am enhancing loads in my career. Earlier than mastering
CPD I was satisfied in simple achievements. I take advantage of to panic while I am getting extra
paintings I didn’t have appropriate time table, then i found out that my skills have been no longer
sufficient to deal with it. CPD helped me to reveal my drawbacks and what competencies that I
lacked at the back of. It helped me to beautify my skills. I used to be capable of move closer to
my goal.
Gaining knowledge of CPD helped me to create an awesome career it helped me to create an

excellent expert ability in addition to my non-public capabilities had been also stronger. As I
discovered extra approximately my profession I had got greater goal which helped me to enhance
my expertise both in expert and private life. I used to be praised by means of my senior also for
my better development.
Conclusion
CPD of a person can take at any bureaucracy it is able to learn from many activities like seminar,
interview, guides, reading books and so on. Today’s agency takes CPD as a simple want for his
or her personnel. So that they goal to educate CPD for their employees. CPD may be learned
from a team member additionally. To increase yourself you have to create a better agenda and
making plans inside yourself. We have to increase our personal talents through ourselves looking
at our usual profession goals, make a note of what we need to do to gain them. This could
encompass further schooling, work or function progression or changes in direction.
Hence, I can conclude that CPD is general and very essential qualities for any individual on
today’s world.
References
IFST. (2018). What is CPD?. [online] Available at: https://www.ifst.org/cpd-learning/what-cpd

38
Development, C. (2018). The importance of continuing professional development (CPD).

[online] Continuing Professional Development. Available at:
http://continuingprofessionaldevelopment.org/why-is-cpd-important/ [Accessed 27 Apr. 2018].

39
Task 15 [P8]
Produce a development plan that outlines responsibilities, performance objectives and

required skills, knowledge and learning for own future goals.
Introduction:
A development plan is a report which info the overall approach of the council or individual for
the right making plans and sustainable improvement of an area and commonly consists of a
written assertion and accompanying maps. Development is simply improving and moving
forward in advanced way. “Development is the act or process of growing or causing something
to grow or become larger or more advanced.” (Meath County Development Plan 2013-2019,
2018)
As per scenario, I am working as an IT officer in an IT company with many employees. This task
is all about implementation of development plan of my all skills that I have current working as
an IT officer and following my future objectives in this company and knowledge and skills that I
have to get to fulfill my future objectives.
IT officials is excessive in demand now days. The working of IT officer is wanted in every
discipline nowadays inclusive of in administrative area, medical and technical field etc. IT
officer is involved in lots of works consisting of planning, layout, development and installation
and so on. IT officers are the ones humans who've received the know-how and abilities in facts
generation. The skills and information can be learnt shape various patterns it is able to be formal
training, researches and trainings. IT officer may be liable for managing database, seeing
network design and others in line with their abilities.
As an IT consultant these are the skills should have along with academic skills:
 Good communication
 Research skill
 Learning skill
 Skill related to technology

40
 Skill to argue
 Confidence
 Decision making
 Time management
 Organizing skill
Goals
“Goals are statements that describe the fundamental economic, social and environmental
outcomes that a jurisdiction is aiming to achieve through its activities across all sectors (not just
transport).” (Atap.gov.au, 2018)
My current state with my strength and weakness. My strength is my family who always support
me and motivate me, I always have positive thinking in my mind that helps me to self-motivate
and helps me to live my life in positive way, my dream is myEnhancing
strength asprofessional practices
it never allows me to
think negative and always focused me to do a hard work for achieving it. Although I may have
strength but I also do have weakness too. Lack of confidence is my main weakness and I always
stuck where it is most important. Trusting other may be the weakness for everyone but for me it
is much weaker point as I trust anybody easily.
Another problem for me is that I plan too much but action for that plan is too little. My focused
area is to develop more self-confidence and courage. I also want to learn to be assertive and I
don’t want to give up my work easily.
My desired state is to able to talk and act confidently regardless at what the situation or who am
talking not too afraid to voice out my ideas and opinions. I am willing to try new things and take
some risks. Always look tor new opportunities rather than walk the common path. Able to
Influence others and decision made because I show great confidence.
I also want to able to assertive and take control of situation. Able to press hard for my
recommendations, ideas and decisions to be accepted by others when l feel it is really good.

41
When there is a group decision to be made, I want to be the first to give recommendations Not to
agree with everything others say. Able to say no firmly. Not be influenced or controlled by
others.
I want to achieve my desired state because with confidence, I can blaze new opportunities for
myself I am able to command more respect and others will be able to see my worth, which gives
me more opportunities for success and makes my life more interesting. I also want to achieve my
desired state as I want to make my decision myself don’t care what others think and no matter
what they want.
My short term goal that can be achieved in short period of time is able to listen to others and
learn from them. I also want to complete my class and assignment in time.
Long term goal that takes time to achieve is able to command with confidence whenever I need,
regardless the situation and my command should not be affected by setbacks. I also want to have
a habit of taking lead in most situations and being assertive, while at the same time I want to
keep balance and not being extreme.
Enhancing
And my professional carrier goal is to be a fine software engineer professional
which is practices
ongoing process as I
am a student of Bsc.IT on academic course.
To achieve my goals and desired state is not an easy task I want to use techniques to develop my
confidence. Practice being assertive by suggesting ideas and making decisions during group
meetings, and by requesting to lead new project in order to gain leadership skill and decision-
making skills.
To develop this there are certain kind of resources to assist. Reading books like how to develop
confidence. Attend a course to learn erective and assertive communications, document the most
important notes.

42
Action Plan:
Following table shows my plan what I want to achieve at particular time frame for better
enhancement of my professional carrier.
Objective/Goal Skills/knowledge Activities required Require Success criteria

s required to d time to
achieve. improve
Improving new Communication skills, Involvement in 1 year When I am able to
professional Time management group. apply those skills
skill skill Habit to talk with on target
others. audiences and
Taking short myself.
courses
Completing Essential programing Online Courses, 3 yrs. When I get
software languages, Books, academic certificate on this.
engineering Knowledge about classes etc.
Course. software designing and
other essential skills.
Becoming a Completion of Books, Institution 5 yrs. When I become
professional academic courses, and Online software engineer.
software Extra practical courses etc.
engineer knowledge and other
professional skills.
TOTAL TIME REQUIRED: Minimum 5 years.

Aim is something to planned to achieve.” Aim is defined as a result that your plans or actions are
intended to achieve”. (Dictionaries, n.d.). Aim is most significant factor for individual to give
direction of their life and pathway for a career. My own development for my original aims and
objective that I have set in my PDP.
The above table is my development plan for subsequent coming five years. I've made this
development plan to comprehend my current understanding and abilities and to look what
competencies do I want to achieve my essential purpose to turn out to be a chief innovative
officer of organization. In above action plan I have described about what capabilities do I need or

43
require and the way will I achieve the desired competencies the above action plan suggests that I
can get all of the talents in 5 years.
Conclusion:
On this assignment I’ve described about my skills that I’ve right now and action plan of what I
will do to reap my very last intention.
References
Meath County Development Plan 2013-2019. (2018). What is a Development Plan? Why is it
important? [online] Available at:
https://countydevelopmentplan.meath.ie/2011/02/28/whatisadevelopmentplanwhyisitimportant/
Atap.gov.au. (2018). 2. Defining goals, objectives and targets. [online] Available at:
https://atap.gov.au/framework/goals-objectives-targets/2-defining-goals-objectives-targets.aspx

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1

Essentials for proper communication:.....................................................................................5

1 The Assertive Style...........................................................................................................8

2 The Aggressive Style........................................................................................................8

3 The Passive-Aggressive Communication Style................................................................8

4 The Submissive Communication Style.............................................................................9

5 The Manipulative Style.....................................................................................................9

Bikash Dhakal | ISMT COLLEGE

Ways I managed time successfully.........................................................................................11

1. Prioritizing work load.....................................................................................................11

3. Planning and scheduling tasks and activities..................................................................12

Power point presentation slide................................................................................................15

Team dynamics of BDK IT company....................................................................................24

Team dynamics in the success of team work:........................................................................25

Team Dynamics in the failure of team work..........................................................................25

Task 11/ P6...................................................................................................................................27

Work within a team to achieve a defined goal..........................................................................27

Main Goal of the Event............................................................................................................28

Role of Each member in that Event.......................................................................................28

About my Role in the Event....................................................................................................28

Bikash Dhakal | ISMT COLLEGE

Discuss the importance of CPD and its contribution to own learning....................................29

Contribution of CPD to my own learning:............................................................................30

Produce a development plan that outlines responsibilities, performance objectives and

Bikash Dhakal | ISMT COLLEGE

Enhancing professional practices

Bikash Dhakal | ISMT COLLEGE

1) Conduct workshops on emerging technologies

Bikash Dhakal | ISMT COLLEGE

Enhancing professional practices

Figure: Gantt chart 1

Bikash Dhakal | ISMT COLLEGE

Figure Gantt chart 2

Bikash Dhakal | ISMT COLLEGE

Essentials for proper communication:

 Minimum two person is required for communication.

Bikash Dhakal | ISMT COLLEGE

Enhancing professional practices

fig: Types of communication

A. Oral communication: Oral communication is the communication in which we can

Bikash Dhakal | ISMT COLLEGE

A. Body language: example: Gestures, Postures, Body movements, etc.

Bikash Dhakal | ISMT COLLEGE

2 The Aggressive Style

 Don’t teach me.

3 The Passive-Aggressive Communication Style

Bikash Dhakal | ISMT COLLEGE

4 The Submissive Communication Style

The submissive Communicator will often say things like:

 "Oh, it's nothing, really."

5 The Manipulative Style

The submissive Communicator will often say things like:

Bikash Dhakal | ISMT COLLEGE

Reference Enhancing professional practices

Anon, (2018). [online] Available at: https://www.skillsyouneed.com/ips/what-is-

Anon, (2018). [online] Available at: https://www.helpguide.org/articles/relationships-

Bikash Dhakal | ISMT COLLEGE

Davies, R. (2018). 5 Styles of Communication. [online] DS Psychology Melbourne. Available at:

Clairenewton.co.za. (2018). The Five Communication Styles. [online] Available at:

UniversalClass.com. (2018). Different Communication Styles. [online] Available at:

Ways I managed time successfully

Bikash Dhakal | ISMT COLLEGE

1. Prioritizing work load