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Case No: FC-1563-POW-14-15

Case details

FAKIR MOHAN BEHERA/FAKIR MOHAN BEHERA SDE(N/W OP) BSNL

Complainant Name/ Address/ Office ph/ Mobile/
DIGAPAHANDI GANJAM BERHAMPUR TELECOM DISTRICT GANJAM ODISHA
Email
PIN-761012 MOB:9437961400 ,06814-247255(O)///

Manufacturer/Supplier ELTEK SGS PVT. LTD

PO No & date PLG/12-11/PP-100A(3+1)3ph/2012-13/11 dt. 26-02-2014

IC No & date dt.

Date Of Registration of case 19-01-2015

Complaint Reference No & date dt.

Product SMPS POWER PLANT-48 V / 100 A

Product Description(if any), Model No, Serial AC CONTACTOR-1,2&3 ,MODULE SL NO:102371157857 AND BUZZER
no FAULTY/PRS 5600 FP-2/14166520

Quantity of faulty items/ Total Quantity

1/
Received received by the consignee

Place where the equipment is installed/ SSA/

TELEPHONE EXCHANGE NUAPADA, PO-NUAPADA ,PIN-761011, DIST-GANJAM
Contact no of person where equipment is
,STATE-ODISHA TEL.CIRCLE-ODISHA/ BERHAMPUR(GM)/ 9437961400
installed

AC CONTACTORS,ONE MODULE SL NO:102371157857 AS WELL AS BUZZER

Complaint Details
FAULTY ON DTD 13/01/2015 AFTER INSTALLATION ON DTD 24/12/2014

Warranty Status(complainant) WITHIN WARRANTY

Warranty Status(by FB ADMIN) Within Warranty

A/T Completed? NO

Type of Case Feedback

Compliance details

Rectification Details.

Date of clearance of fault

"Value of stores tested" of the faulty item/ equipment

"Total value of stores tested" of the above item/equipment

IC date (GPMS)

Whether satisfactory report from the field received/ enclosed?

Analysis of fault

Warranty date

Investigation details:

a) Deficiencies in specs.

b) Deficiencies in prescribed QA procedures

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c) Deficiencies in implementation of QA procedures

d) Human lapse(s). If so, the responsible person(s) should be identified

Observation Period

Action taken against QA employee for his/ their lapses

Action taken against vendor for vendor's lapses

Any suggestion(s) to avoid recurrence (preventive measures)

Present Status of the Case: ACKNOWLEDGED BY QACENTRE

PROGRESS OF THE CASE

No JTO/ SDE remarks.

No DE remarks.

No DGM remarks.

No GM remarks.

Vendor remarks by: --

No Tech Section remarks.

No DGM(TSE) remarks.

No GM(HQ) remarks.

Satisfactory report entry date & time: 09-09-2015 12:09:00

Satisfactory report:
09-09-2015 - complaint has been attended on dt:3/9/2015 and the fault has been restored.

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