Handbook of

Human Resources Management

Matthias Zeuch
Editor

Handbook of
Human Resources
Management

With 181 Figures and 31 Tables

Editor
Matthias Zeuch
Johnson Electric International
Murten, Switzerland

ISBN 978-3-662-44151-0 ISBN 978-3-662-44152-7 (eBook)

ISBN 978-3-662-44153-4 (print and electronic bundle)
DOI 10.1007/978-3-662-44152-7

Library of Congress Control Number: 2015960275

# Springer-Verlag Berlin Heidelberg 2016

This work is subject to copyright. All rights are reserved by the Publisher, whether the whole or part of the
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The publisher, the authors and the editors are safe to assume that the advice and information in this book
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In Memoriam
Katharina Cortolezis-Schlager and
Jens Peisert
Preface

Dear Reader,
How to find a common denominator in a handbook with more than 85 authors from
approximately 20 countries?
Despite the highly appreciated diversity of styles, methods, and approaches, there
still is one thing all authors have in common: a passion for people. All authors
believe that with a humanistic HR management both people and business win:
A motivated, engaged workforce delivers best results while its members enjoy
their employment experience.
All articles in this book are based on real-life experiences of the authors. The
book contains:

• “Essentials” articles, which provide a broad overview of a whole area within

HR management and view this area from four predefined perspectives:
People (cultural, social, and psychological aspects), Risk (legal and other external
considerations), Economic (tangible implications regarding cost and value-
added), and Operational
• Cases with Lessons Learned and Essays, which pinpoint one specific example
or topic.

With this mix of broader and specific articles, the reader will get both a
360-degree overview and practical insights into relevant details.
As a new form of publication, the contents of the book are discussed within the
LinkedIn group “Global Human Resources Management” and are also available as a
one-year interactive qualification program. For more information, please contact
info@gahrm.net.
In the name of all authors, I wish you a rewarding reading experience and am
looking forward to exciting discussions with you in our LinkedIn group and/or our
qualification program!

April 2016 Matthias Zeuch

Murten, Switzerland

vii
Contents

Volume 1

Part I Human Resources Marketing and Recruiting . . . . . . . . . . . . . 1

1 Human Resources Marketing and Recruiting: Introduction

and Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Nicole Dessain

2 Human Resources Marketing and Recruiting: Essentials of

Employer Branding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Phill Lane

3 Human Resources Marketing and Recruiting: Essentials of

Digital Recruiting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
James Purvis

4 Human Resources Marketing and Recruiting: Digital

Recruiting at Sodexo . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
Arie Ball, Trish Freshwater, and Sherie Valderrama

5 Human Resources Marketing and Recruiting: Essentials of

Recruiting Events . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
Nicole Dessain and Matthias Zeuch

6 Human Resources Marketing and Recruiting: Essentials of

Employee Referral . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93
Bryan Moll

7 Human Resources Marketing and Recruiting: Essentials of

Internship Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103
Michael Griffitts

8 Human Resources Marketing and Recruiting: Vocational

Training in China . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119
Rainer Wieland

ix
x Contents

9 Human Resources Marketing and Recruiting: Essentials of

Executive Search . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139
Lorenz Illing and Franziska Anders
10 Human Resources Marketing and Recruiting: Search for
Senior Accountant for Brabender Technology China . . . . . . . . . . 173
Oliver Pr€
ufer
11 Human Resources Marketing and Recruiting: Search for
International Executive Talent . . . . . . . . . . . . . . . . . . . . . . . . . . . . 191
Gustav Mueller

Part II Training and Qualification .......................... 205

12 Training and Qualification: Introduction and Overview . . . . . . . . 207

Katharina Cortolezis-Schlager
13 Training and Qualification: Essentials of Skill Management . . . . . 213
Sandy Chen
14 Training and Qualification: Developing a Competency Model to
Assess Sales Leaders’ Equity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 225
Joël Le Bon
15 Training and Qualification: Essentials of Training
Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 241
Karen Hughey
16 Training and Qualification: Employee Training at Galaxy
Entertainment Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 263
Soo May Cheng and Sandra Lunn
17 Training and Qualification: Essentials of Leadership
Development . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 277
John Van Dijk
18 Training and Qualification: Intercultural Leadership and Team
Performance in a Professional Soccer Team . . . . . . . . . . . . . . . . . . 287
John van Dijk
19 Training and Qualification: Essentials of New Learning . . . . . . . . 293
Hartmut Scholl and Andrea Baldus
20 Training and Qualification: Online Leadership Training in
Crisis . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 335
Laurence Baltzer
21 Training and Qualification: Social Workplace Learning . . . . . . . . 339
Christiana Scholz
Contents xi

22 Training and Qualification: Essentials of Team Development . . . . 351

Katrin Koch
23 Training and Qualification: Team Development at a Flexible
Packaging Factory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 381
Raul Schweinitz
24 Training and Qualification: Recommendations for Virtual
Team Development . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 395
Andrea Griesinger and Thomas Schmitt

Part III Performance and Talent . . . . . . . . . . . . . . . . . . . . . . . . . . . . 405

25 Performance and Talent: Introduction and Overview . . . . . . . . . . 407

Nora Binder
26 Performance and Talent: Essentials of Performance and
Potential Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 427
Rainer Allinger, Pirkko Erichsen, and Kerstin Beckers
27 Performance and Talent: Pros and Cons of Performance
Assessments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 453
Kristina Hambardzumyan
28 Performance and Talent: Essentials of Development
Discussions and Plans . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 457
Agnes Tse
29 Performance and Talent: Essentials of Talent Development
Programs and Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 483
José Alberto Rodrigues and Elloise Naidoo
30 Performance and Talent: Essentials of International Talent
Development . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 511
Sylke Piech
31 Performance and Talent: Essentials of Coaching . . . . . . . . . . . . . . 543
Cédric Mollaret and Catherine Claudepierre
32 Performance and Talent: Virtual Coaching . . . . . . . . . . . . . . . . . . 571
Laurence Baltzer
33 Performance and Talent: Coaching International Leaders ...... 575
Nora Binder
34 Performance and Talent: Essentials of Mentoring . . . . . . . . . . . . . 579
Karen Minor
35 Performance and Talent: Essentials of Succession Planning . . . . . 593
Ulrike Hildebrand
xii Contents

Part IV Engagement and Retention . . . . . . . . . . . . . . . . . . . . . . . . . 615

36 Engagement and Retention: Introduction and Overview . . . . . . . . 617

Janina Schönebeck and Manfred Schönebeck
37 Engagement and Retention: Essentials of Employee Surveys .... 629
Janina Schönebeck and Manfred Schönebeck
38 Engagement and Retention: Essentials of Retention Tools . . . . . . . 661
Beth Sibly
39 Engagement and Retention: Essentials of Culture and Social
Activities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 673
Olaf B. Tietz
40 Engagement and Retention: Essentials of Employee Care . . . . . . . 699
Jens Peisert
41 Engagement and Retention: Essentials of Idea Management . . . . . 727
Ute Gallmeister and Birgit Lutz
42 Engagement and Retention: Essentials of Rewards and
Recognition . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 747
Rainer J. Schaetzle
43 Engagement and Retention: Essentials of Employee and
Labor Relations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 773
Cherie Lou P. Ocampo
44 Engagement and Retention: Experiences with Employee and
Labor Relations in USA and International Implications . . . . . . . . 795
Steven V. Cates
45 Engagement and Retention: Management and
Employees – Winners on Both Sides . . . . . . . . . . . . . . . . . . . . . . . . 799
Thomas Heckler

Volume 2

Part V Compensation and Benefits . . . . . . . . . . . . . . . . . . . . . . . . . 815

46 Compensation and Benefits: Introduction and Overview . . . . . . . . 817

William Eggers
47 Compensation and Benefits: Job Evaluation ................. 827
Konrad Reiher
48 Compensation and Benefits: Essentials of Benchmarking . . . . . . . 841
Thomas Gruhle
Contents xiii

49 Compensation and Benefits: How to Stay Competitive in

Emerging Markets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 857
Serhiy Goncharov

50 Compensation and Benefits: Essentials of Base Salary ......... 861

Andreas Hofmann

51 Compensation and Benefits: Essentials of Bonus Plans . . . . . . . . . 877

Thomas Haussmann

52 Compensation and Benefits: Essentials of Long-Term

Incentive Plans . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 903
Eric Engesaeth

53 Compensation and Benefits: Essentials of Benefits . . . . . . . . . . . . . 931

Lisa Emerson and Yvonne Prang

54 Compensation and Benefits: Company-Provided Benefits at

McDonald’s . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 939
Lisa Emerson and Yvonne Prang

55 Compensation and Benefits: Essentials of International

Assignment Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 951
Juergen Czajor

Part VI Administration and Payroll . . . . . . . . . . . . . . . . . . . . . . . . . 975

56 Administration and Payroll: Introduction and Overview ....... 977

Charles W. Hughley

57 Administration and Payroll: Essentials of Human Resources

Process Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 983
Charles W. Hughley and Monica Hughley

58 Administration and Payroll: Essentials of Shared Services and

Outsourcing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1011
Heike Hartrath

59 Administration and Payroll: Interim Human Resources

Management in Germany . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1033
Gabriele Braeker

60 Administration and Payroll: The Creation of a Professional

Payroll Using Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1043
Steven V. Cates
xiv Contents

Part VII Human Resources Governance and Compliance ....... 1049

61 Human Resources Governance and Compliance: Introduction

and Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1051
Julia Borggraefe

62 Human Resources Governance and Compliance: Essentials of

Business Ethics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1065
Josef Wieland and Murali Nair

63 Human Resources Governance and Compliance: Sexual

Harassment Policy at International Monetary Fund . . . . . . . . . . . 1095
Stephan P. Rothlin and Dennis P. McCann

64 Human Resources Governance and Compliance: Essentials of

Policies and Guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1117
Nicola Joan Mackin

65 Human Resources Governance and Compliance: Human

Resources Audit and Investigations . . . . . . . . . . . . . . . . . . . . . . . . 1137
Bernhard Balz

66 Human Resources Governance and Compliance: Essentials of

Compliance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1153
Eckart Jensen

67 Human Resources Governance and Compliance: Compliance

and the Importance of Human Resouces Management . . . . . . . . . 1177
Jeremy Gump

Part VIII Human Resources Strategy and Change ............. 1185

68 Human Resources Strategy and Change: Introduction and

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1187
Oliver Grohmann

69 Human Resources Strategy and Change: Essentials of

Human Resources Strategy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1193
Oliver Grohmann and Matthias Zeuch

70 Human Resources Strategy and Change: Systemic-Complimentary

Consulting Project on Bridges Between Two Worlds . . . . . . . . . . . 1217
Roswita Koenigswieser and Klaus Entenmann

71 Human Resources Strategy and Change: Competence

Development in a Changed Environment . . . . . . . . . . . . . . . . . . . . 1227
Michiel van den Berg
Contents xv

72 Human Resources Strategy and Change: Essentials of Business

Partnership . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1245
Jered Hol
73 Human Resources Strategy and Change: Essentials of
Organizational Development . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1263
Reinhart Nagel
74 Human Resources Strategy and Change: Intervention on
Leadership Development at the Department of Energy in South
Africa . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1285
Marion Keil and Edzisani Daniel Ndou
75 Human Resources Strategy and Change: Essentials of
Human Resources Transformation . . . . . . . . . . . . . . . . . . . . . . . . . 1299
Christian Weiss
76 Human Resources Strategy and Change: Essentials of Labor
Cost Reductions and Crisis Management . . . . . . . . . . . . . . . . . . . . 1329
Claudia Maurer
77 Human Resources Strategy and Change: Essentials of
Workforce Planning and Controlling . . . . . . . . . . . . . . . . . . . . . . . 1343
Christian Weiss
78 Human Resources Strategy and Change: Essentials of Mergers,
Acquisitions, and Joint Ventures . . . . . . . . . . . . . . . . . . . . . . . . . . . 1375
Lynn Schuster and Maureen Hunter
79 Human Resources Strategy and Change: The Risks and
Chances of German/Chinese Mergers and Acquisitions . . . . . . . . 1395
Edgar Wang and Daniela Fehring
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1417
About the Editor

Matthias Zeuch Johnson Electric International, Murten, Switzerland

Mr. Matthias Zeuch has managed human resources for more than 40 countries
during the 28 years of his career. As General Manager Human Resources Manage-
ment, he is responsible for the Region Europe of Johnson Electric International.
Together with the authors of this book, he established the “Global Association for
Human Resources Management” (www.gahrm.net).
Prior to this, he was in several international HR management roles at Daimler
in Europe, North America, and Asia/Pacific, including regional HR head for
North-East Asia.

xvii
Section Editors

Part I Human Resources Marketing and Recruiting

Nicole Dessain talent.imperative Inc, Chicago, IL, USA
Part II Training and Qualification
Katharina Cortolezis-Schlager Team Consult Wien, Vienna, Austria
Part III Performance and Talent
Nora Binder I&T GmbH, Vienna, Austria
Part IV Engagement and Retention
Janina Schönebeck Berlin, Germany
Manfred Schönebeck Board of Trustees, Carl Benz Academy, Beijing, China
Part V Compensation and Benefits
William Eggers Hay Group, Frankfurt Am Main, Germany
Part VI Administration and Payroll
Charles W. Hughley Johnson Electric Group, Hong Kong, China
Part VII Human Resources Governance and Compliance
Julia Borggraefe Autenticon – consulting in context, Berlin, Germany
Part VIII Human Resources Strategy and Change
Oliver Grohmann LG Electronics, Seoul, South Korea

xix
Contributors

Rainer Allinger Daimler Services, Berlin, Germany

Franziska Anders i-potentials GmbH, Berlin, Germany
Andrea Baldus reflact AG, Oberhausen, Germany
Arie Ball Sourcing and Talent Acquisition, Sodexo, Gaithersburg, MD, USA
Laurence Baltzer Coaching and Consulting, Berlin, Germany
Bernhard Balz Stuttgart, Germany
Kerstin Beckers Daimler Financial Services AG, Berlin, Germany
Nora Binder I&T GmbH, Vienna, Austria
Julia Borggraefe Autenticon – consulting in context, Berlin, Germany
Gabriele Braeker Berlin, Germany
Steven V. Cates Kaplan University, Davenport, IA, USA
Sandy Chen Orbotech, Shenzhen, China
Soo May Cheng Hong Kong Central College, Hong Kong, China
Catherine Claudepierre Lead and Succeed Pte Ltd, Singapore, Singapore
Katharina Cortolezis-Schlager Team Consult Wien, Vienna, Austria
Juergen Czajor Daimler Greater China, Beijing, China
Nicole Dessain talent.imperative Inc, Chicago, IL, USA
William Eggers Hay Group, Frankfurt Am Main, Germany
Lisa Emerson Global Total Compensation, McDonald’s Corporation, Chicago,
IL, USA
Eric Engesaeth Hay Group, Amsterdam, The Netherlands
Klaus Entenmann Daimler Financial Services AG, Stuttgart, Germany

xxi
xxii Contributors

Pirkko Erichsen Performance and Potential Management, Daimler Financial

Services AG, Stuttgart, Germany
Daniela Fehring Kronberg, Germany
Trish Freshwater Talent Acquisition, Sodexo, Gaithersburg, MD, USA
Ute Gallmeister Institute for Innovation Transfer and Project Management (IfI),
International Academy Berlin for Innovative Pedagogy, Psychology and Economics
gGmbH (INA), Berlin, Germany
Serhiy Goncharov Human Resources, British Americcan Tobacco, Minsk, Belarus
Andrea Griesinger HLP entwicklungspartner, Frankfurt, Germany
Michael Griffitts Global Leadership and Employee Development, F. Hoffmann La
Roche, Ltd, South San Francisco, CA, USA
Oliver Grohmann LG Electronics, Seoul, South Korea
Thomas Gruhle Hay Group GmbH, Frankfurt am Main, Germany
Jeremy Gump Inquire Partners Inc., Sturgis, MI, USA
Kristina Hambardzumyan Department of Human Resource Management, Tumo
Center for Creative Technologies, Yerevan, Armenia
Heike Hartrath HR Mercedes-Benz Germany, Daimler AG, Berlin, Germany
Thomas Haussmann Hay Group, Frankfurt am Main, Germany
Thomas Heckler Human Resources Consulting, Munich, Germany
Ulrike Hildebrand Human Resources, AXA Assistance USA, Chicago, USA
Andreas Hofmann Hoyck Management Consultants GmbH, Frankfurt am Main,
Germany
Jered Hol DNV GL, Singapore, Singapore
Karen Hughey PH3 Healthcare Management, LLC, Overland Park, KS, USA
Charles W. Hughley Global Talent Management, Johnson Electric Group,
Hong Kong, China
Monica Hughley Sinclair College, Dayton, OH, USA
Maureen Hunter IBM, Armonk, NY, USA
Lorenz Illing The Lucky Push, Berlin, Germany
Eckart Jensen HR ACT Pte Ltd, Singapore, Singapore
Marion Keil Königswieser & Network GmbH, Vienna, Austria
Katrin Koch GLOCALTEAM GmbH, Muenchen, Germany
Contributors xxiii

Roswita Koenigswieser Koenigswieser & Network GmbH, Vienna, Austria

Phill Lane ThirtyThree LLP, London, UK
Joël Le Bon Department of Marketing, Sales Excellence Institute, University
of Houston, Houston, TX, USA
Sandra Lunn T+D+A|Train Develop Advise, Wollongong, New South Wales,
Australia
Birgit Lutz Lutz + Partner, Mannheim, Germany
Nicola Joan Mackin Daimler AG, Frankfurt am Main/Stuttgart, Germany
Claudia Maurer HCM Consult, Stuttgart, Germany
Dennis P. McCann Rothlin International Management Consulting, Ltd., Beijing,
China
Karen Minor Talent Works, LLC, West Bloomfield, MI, USA
Bryan Moll BKR Strategy Group, Brooklyn, NY, USA
Cédric Mollaret Philips GmbH – Philips University, Hamburg, Germany
Gustav Mueller InterKon Associates LLC, Brookhaven, GA, USA
Reinhart Nagel OSB International Systemic Consulting, OSB Wien Consulting
GmbH, Vienna, Austria
Elloise Naidoo DHL Global Forwarding, Johannesburg, South Africa
Murali Nair Leadership Excellence Institute Zeppelin (LEIZ), Zeppelin Univer-
sity, Friedrichshafen, Germany
Edzisani Daniel Ndou Department of Energy, Government of the Republic of
South Africa, Pretoria, South Africa
Cherie Lou P. Ocampo Monsanto Company, Muntinlupa, Philippines
Jens Peisert E.R.P. Eastern Relationship Projectconsult & Real Estate GmbH,
Berlin, Germany
Sylke Piech Institute for Leadership and Human Resource Management, Interna-
tional Academy gGmbH at Free University Berlin, Berlin, Germany
ufer German Industry and Commerce (Taicang) Co., Ltd., Beijing, China
Oliver Pr€
Yvonne Prang Reward and Mobility International Lead Markets and Foundational
Markets Europe, McDonald’s Corporation, McDonald’s Europe, Munich, Germany
James Purvis Head of Talent Acquisition, CERN, Genève, Switzerland
Konrad Reiher SVP at Hay Group GmbH, Frankfurt, Germany
José Alberto Rodrigues Angola, Africa
xxiv Contributors

Stephan P. Rothlin Rothlin International Management Consulting, Ltd., Beijing,

China
Janina Schönebeck Berlin, Germany
Manfred Schönebeck Carl Benz Academy, Board of Trustees, Beijing, China
Rainer J. Schaetzle Basel, Switzerland
Thomas Schmitt HLP entwicklungspartner, Frankfurt, Germany
Hartmut Scholl reflact AG, Oberhausen, Germany
Christiana Scholz Competence Generation j Christiana Scholz, MA BA, Vienna,
Austria
Lynn Schuster SIGMA Group, Tampa, FL, USA
Raul Schweinitz Cluster SAEAO, Tetra Pak Jurong Pte. Ltd., Singapore,
Singapore
Beth Sibly Institute for Innovation Transfer and Project Management, Berlin,
Germany
Olaf B. Tietz Carl Benz Academy – First Global Cloud Academy GmbH, Berlin,
Germany
Agnes Tse Hong Kong, China
Sherie Valderrama Talent Acquisition, Sodexo, Gaithersburg, MD, USA
Michiel van den Berg Erste Group Bank AG, Wien, Austria
John van Dijk HRMnext Philippines, Manila, Philippines
Edgar Wang Bonn, Germany
Christian Weiss Hay Group GmbH, Frankfurt am Main, Germany
Josef Wieland Leadership Excellence Institute Zeppelin (LEIZ), Zeppelin Univer-
sity, Friedrichshafen, Germany
Rainer Wieland Daimler, Gaggenau, Germany
Matthias Zeuch Johnson Electric International, Murten, Switzerland