Main Office Reference Guide

KEEP ALL DOCUMENTS IN THE BINDER AT THE FRONT DESK

Notice: All employees who work the front desk or deal with customers, customer service issues should
always wear proper attire, be presentable and be hygienic. (See Employee Handbook for appropriate
attire)

MORNING ROUTINE CHECKLIST

 6 a.m. Turn off all outside lights

 Make coffee and breakfast

 Clean the lobby area:

 Pick up any debris or garbage on the tables, desks or floor
 Spray and wipe tables and desks
 Vacuum the floor (office and lobby)
 No personal items should ever be left in the lobby
 Dust if needed
 Clean windows if needed

 Complete LEDGER
 Check all empty rooms (checklists are available in the back of binder)
 Make sure lights are off
 Make sure the heat is turned down
 Make a list of which rooms need to be cleaned and what they
need
 Note which rooms are stay-overs

-Rooms are to be cleaned and prepared for new rentals no later than 1PM-
If you need assistance completing the rooms on time, please ask management to assign someone to
help you

(see the room guide to for room cleaning instructions)

Laundry is to be washed during specified hours

1p.m.-5p.m.
Laundry is to be folded immediately and placed in proper locations
MAIL: MAIL SHOULD BE PUT IN THE “BILL” FOLDER
Linen Policy: If a customer requests more towels or linens they need to return the same
number of towels or linens they are requesting.
Example-a customer wants 2 clean towels. They must return the two dirty towels in order to
get new ones. This applies to all linens, blankets and towels.
Each room should have:
2 towels
2 hand towels
2 wash cloths
1 floor mat
 How to properly fill out the LEDGER
Example sheet on next page

o Fill in the room number

o Fill in the customers name
o Tax (if applicable) 6.3
o Taxable amount (multiply the price by the tax)
o Exempt- anyone who resides more than 30 days or produces a tax-exempt form is tax
exempt. You will need to make a copy of the customers tax exempt form for our
records. This should be kept in the tax exempt binder.
o Fill in the cash amount
o Fill in the credit/debit card amount
o Fill in the total (total will include the price and tax combined)
 MORNING ROUTINE CHECKLIST
Make copies as needed

6 a.m. Turn off all outside lights

Make coffee and breakfast

Clean the lobby area:

 Pick up any debris or garbage on the tables, desks or floor
 Spray and wipe tables and desks
 Vacuum the floor (office and lobby)
 No personal items should ever be left in the lobby
 Dust if needed
 Clean windows if needed

Complete LEDGER
Check all empty rooms
 Make sure lights are off
 Make sure the heat is turned down
 Make a list of which rooms need to be cleaned and what they
need
 Note which rooms are stay-overs
 ROOM CLEANING CHECKLIST

Take out all dirty linens and towels

Replace clean towels
Make beds with clean linens
Toilet paper
Soap/shampoo
Empty trash
Dust dresser, table and end tables
Clean counter
Clean mirrors
Vacuum floor
Mop if necessary
Check microwave and refrigerator-make sure they are clean and empty
Open drapes, close windows

Each room should have:

2 towels
2 hand towels
2 wash cloths
1 floor mat