Phase 2 : Revised

1. Report the feedback in the following format:

Feedback Report

a. Identification of the audience

i. Parents in low-income communities with students in the K-12 virtual
school system
b. Location/setting of your feedback activities
i. Online survey (Qualtrics by Fresno state)
c. Types of feedback activities
i. Parents were struggling the most with at-home distractions and how to
navigate their student’s assignments online.
d. Consider organizing the feedback as followed:

The Good The Bad

What did people value the most? What failed?

- It being in two languages
- They were getting help with
understanding how to keep
students focused.
What got them excited?
- They were excited to have a
resource that helped them
navigate their child’s
applications.
What convinced them about the idea?
- They liked the idea of having
free tutorials and one on one
help if needed.
- Our audience is low-income families with
students in the K-12 school system and they
are not able to access our survey to give us
feedback on what they need help with.
Were there suggestions for improvement?
- They asked to make more multiple answer
options due to them fitting more than one
qualification.
What needs further investigation?
- Investigate more on where the school teacher
posts their student’s assignments.
- What applications they need the most help
navigating.

The Unexpected What’s Next?

Was there anything
unexpected/surprised you?
- There were more issues with
distractions rather than having
issues with navigating online
software.
Based on what you learned, how would you change
your idea?
- We need to change our tool by adjusting to
our audience’s needs. They need more help
navigating how to submit assignments
through different platforms rather than
 navigating the software they use for their
online class.
- We needed to change our hours of
availability since our audience has late
working hours.

2. Address the questions/concerns you have on the Inspiration Phase or any changes you’ve
made due to the feedback you received.
- How do we help parents with communicating with their teachers? We also need to make
the survey accessible to our audience.

3. Draw a user experience map to visualize the experience that a user might have when using
your idea over time by doing the following:

Updated User Map:

Select a user for your product. Give a person a name and a few characteristics (i.e. name, age,
profession, etc.). They are the audience/beneficiaries of your idea.
○ How were they introduced to your product/project?
○ What are some key moments that the user would experience during the learning
journey in your project/product (i.e. start, middle, endpoint): You can illustrate
these key moments by drawing or using other visual tools. Be as creative and
comprehensive as you can. Please limit the key elements to 6-10 pieces.