Case type Reason code Description

ZUS 100 100 On Account / Deposit

ZUS 101 101 Payment Inquiry In Process
ZUS 105 105 Payment Plan Residual
ZUS 110 110 Prepayment
ZUS 120 120 Duplicate payment
ZUS 125 125 Overpayment - No reason identified
ZUS 130 Unidentified
ZUS 132 132 Freight
ZUS 134 134 Shortage - Amazon Only
ZUS 135 135 Shortage
ZUS 138 138 Ryder
ZUS 140 140 On Account # A/R Researching
ZUS 145 145 Prior use of credit memo
ZUS 150 150 Customer request
ZUS 160 160 Pricing
ZUS 170 170 Sales Tax
ZUS 180 180 Return
ZUS 200 200 Discount
ZUS 350 350 Order Management - Misc
ZUS 371 371 ASN Issue
ZUS 373 373 Past Cancel Date
ZUS 374 374 Incorrect Weight
ZUS 377 377 DC Processing Issue
ZUS 380 380 VC Fee
ZUS 385 385 EDI Issue
ZUS 390 390 Late Shipment
ZUS 395 395 Substitution Overcharge
ZUS 400 400 Volume Discount
ZUS 405 405 Freight Allow
ZUS 410 410 New Store Allowance
ZUS 415 415 Amz AVS/SVS
ZUS 420 420 Co-Op/Promotional
ZUS 425 425 O/A Allow
ZUS 430 430 Defective Allowance
ZUS 440 440 PO# Not on Invoice
ZUS 510 510 Concealed Shortage
ZUS PP PP Partial payment for Credit Card
ZUS W11 W11 Price Allowance
ZUS W15 W15 Softgoods Defective Allowance
ZUS W22 W22 Merchandise Billed Not Shipped
ZUS W24 W24 Carton Shortage Freight Signed Short
ZUS W25 W25 Need POD
ZUS W28 W28 Freight Sign Short
ZUS W44 W44 Return Freight
ZUS W51 W51 Promotional
ZUS W60 W60 Handling
ZUS W66 W66 No PO Number on Carton
ZUS W87 W87 ZZ Other
ZUS W90 W90 Unauthorized Charge Deduction
ZUS W92 W92 Overstock/Recall
ZUS W94 W94 Defective Prodcut
ZUS Z01 Z01 Carrier Claim
ZUS Z02 Z02 Clearing of related invoices
Reason code Description
101 Payment Inquiry In Process
110 Prepayment
120 Duplicate payment
390 Late Shipment
125 Overpayment - No reason identified
105 Payment Plan Residual
W94 Defective Prodcut
200 200 Discount
377 DC Processing Issue
W92 Overstock/Recall
150 Customer request
Z02 Clearing of related invoices