TALIYAH A. THOMPSON
Telephone: (416)830-6825
E-mail address: thompsonta23@gmail.com

Obtain a position as a customer representative where I can use my exceptional interpersonal and
communication skills to resolve customer issues and foster a positive relationship between the customers
and the company.

Education
September 2020 to present Pre-Health Sciences to Advanced Diplomas and Degrees
​ Durham College

May 2020 to present IFSE Life Science Qualification Program

​ Primerica

June 2019 Ontario Secondary School Diploma/Ontario Scholar

June 2019 French Immersion Diploma (Bilingual)

Employment History
Spin Dessert Café and Bistro, Pickering, ON January 2019 - August 2019
Server/Chef/Key-holder
● Taking ownership of restaurant policies to ensure that the company’s positive image is upheld as
well as client satisfaction
● Conducting interviews and developing training programs for new hires
● Maintaining a log of the products sold and the actual stock available in the stores to detect any
kind of theft in the stores
● Investigating information given by customers to assess whether it meets our regulation and if not
find and give options to assist
● Assisting in opening and closing of location, including cash handling and deposits.
● Processing and collecting payments from guests, handling cash, processing credit and debit cards,
making change and processing gift certificates cards and vouchers
● Interacting with the customers and answering their queries in order to assist them
● Assisting guests with making menu choices in an informative and helpful fashion
● Appropriately suggesting additional items to customers to increase restaurant sales

Volunteer History
Assistant Librarian September 2017 - June 2019
Notre Dame Catholic Secondary School, Ajax, ON
● Obtaining and documenting records of circulation and materials
● Administering and collecting examinations from students
● Organize collections of books, publications, documents, audiovisual aids, and other reference
materials for convenient access
● Processing book loans, returns and renewals
● Collecting debit, credit, cash payments

Activity Coordinator Co-op September 2017 - January 2018

Viva Retirement Communities, Pickering, ON
 ● Maintaining strong lines of communication by effectively sharing concerns of the residents
with the supervisors
● Analyzing and investigating areas of client dissatisfaction to resolve them in a timely
manner
● Assisting with team incentives to create a harmonious environment
● Adapting skills to meet the needs of each client in different situations
● Managing and reviewing client expenses
● Organizing social events such as birthday parties, games night and bingo

Certificates and Awards

● Outstanding Leadership Award 2017 at Notre Dame Catholic Secondary School
● First Aid CPR/AED Level C Certified
● High Five Certified

REFERENCES AVAILABLE UPON REQUEST