An Analysis of Overall Banking Activity of Janata Bank Limited.

Submitted to:
Gouranga Chandra Debnath
Associate Professor and Head
Department of Business Administration
Faculty of Business and Entrepreneurship
Daffodil International University

Submitted by:
Nusrat Jahan Promy
ID# 142-11-4003
Major: Human Resource Management
Department of Business Administration
Faculty of Business and Entrepreneurship
Daffodil International University

Date of Submission: 10/10/2020

 Letter of Transmittal

Date: 10/10/2020
Gouranga Chandra Debnath
Associate Professor and Head
Faculty of Business and Entrepreneurship
Daffodil International University

Subject: Submission of Internship Report on “An Analysis of Overall Banking Activity of

Janata Bank Limited”.

Dear Sir,
With due respect, I am submitting my internship report on the topic entitled An Analysis of
Overall Banking Activity of Janata Bank Limited as a partial fulfillment of my BBA
Program.

It is pleasure to inform you that I have already finished my internship in a reputed organization
in Jamuna Bank Ltd. It was a great opportunity acquires knowledge and experience. This report
is integrated parts of my BBA program and in preparing this report I tried my level best to
accumulate relevant information from all the available sources. I shall be highly encouraged if
you are kind to receive this Internee Report Paper.

Therefore, I sincerely hope that you will appreciate my effort and I shall be grateful if my report
is accepted for the appropriate purpose.

Sincerely Yours,

Nusrat Jahan Promy

ID: 142-11-4003
Major in Human Resource Management (HRM)
BBA Program
Department of Business Administration
Faculty of Business & Entrepreneurship

i
 Letter of Acceptance

This is to certify that Nusrat Jahan Promy, ID: 142-11-4003 is a student of Daffodil International
University. She has completed three months internship program at Janata Bank Limited and
prepared her internship report under my supervision. The data and findings presented in this
internship report seem to be authentic. Thus, it is accepted for the presentation in the internship
defense.

I wish him every success in life.

Gouranga Chandra Debnath

Associate Professor and Head
Department of Business Administration
Faculty of Business and Entrepreneurship
Daffodil International University

ii
 Declaration

I, Nusrat Jahan Promy, thus announce that the report of internship titled "An Analysis of
Overall Banking Activities of Janata Bank Limited" is Prepared by me after finishing of over
two months’ work in Janata Bank Limited.

I also declare that this paper is my original worked and prepared for academic purpose which is a
part of my BBA and the paper may not be used in actual market.

Sincerely,

Nusrat Jahan Promy

ID: 142-11-4003
Program: Bachelor of Business Administration
Major: Human Resource Management
Department of Business Administration
Daffodil International University

iii
 Acknowledgement
Most importantly, I like to give the best appreciation to my god-like for making me empower to
make this report.

I offer my heartiest thanks and most profound regard to my educator Gouranga Chandra
Debnath, Assistant Professor and Head, Faculty of Business and Entrepreneurship, Daffodil
International University supervisor of my internship program for his brilliant and excellent
direction and help to finish this report.

My genuine appreciation goes to the senior Executive official, of The Janata Bank Ltd, for
giving the phenomenal chance and backing me to complete my Internship report.

He guided me from the initial conceptualization to arranging and planning the report. My
personnel consultant guided me in continuing with the report works. He recommended me with
extra headings. For them, I could complete my internship along with this report effectively.

I might likewise want to thank all the authorities of Janata Bank Ltd., particularly the official in
Store segment, officials in bills, and settlement dept. of the branch. Working with them.

Has been a wonderful encounter. From the earliest starting point, they invited me genially,

Which made my internship and my activity a lot simpler and pleasant. I heartily express gratitude
toward them for their help.
And, lastly, I would like to thank all the respondents of my survey at desk of the Branch. Out of
their busy schedule they made time for me and provided me with useful information. I thank all
of them for their cooperation.

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 Executive Summary

JANATA Bank Limited offers to explore the world of progressive Banking in Bangladesh. It is a
state-owned commercial bank and is catering the need of the mass business people. It was
corporatized on 15th November 2007. Janata Bank was born with a new concept of purposeful
banking sub serving the growing and diversified financial needs of planned economic
development of the country.

JANATA Bank Limited (JBL) is the second largest public commercial bank among the others
public bank in Bangladesh. The Bank has set up a new standard in financing in the Industrial,
Trade, Agriculture and Foreign exchange business. Its various deposit & credit products have
also attracted the clients-both corporate and individuals who feel comfort in doing business with
the Bank. Realizing the growing significance of marketing in banking sector to exist successfully
in today’s competitive banking industry, JBL practices its marketing strategies seriously and
adopt proper elements of marketing mix. It targets the customer segments analyzing their
financial need and offer highly customized products and services to the target customers. JBL
offer a reach portfolio of bank products including deposit products, loan and advance products,
remittance products, cards, international business products, and other services. JBL sets
competitive rates of interest and commission for various bank products which in most of the
cases are almost same to the competitors. It also attempts to reach its services to the door level of
customer by increasing its number of branches and ATM booths, and extending mobile and
online banking services. It also performs moderate level of promotional activities. It tries to
maintain strong customer relationship and acquire more customer base by proving quality
services understanding financial needs of customers and offering services accordingly.

The commitment of the bank and the people's belief in JBL have given the edge over others to
earn this trust about the safe keeping of their money in the right kind of Banking channel.

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Table of Contents
Letter of Transmittal.....................................................................................................................................i
Letter of Acceptance....................................................................................................................................ii
Declaration.................................................................................................................................................iii
Acknowledgement......................................................................................................................................iv
Executive Summary.....................................................................................................................................v
Chapter-1.....................................................................................................................................................3
1.1 Introduction...........................................................................................................................................4
1.2 Origin of The Study...............................................................................................................................5
1.3 Objectives of The Study........................................................................................................................5
1.4 Methodology of the Study.....................................................................................................................5
1.4.1: Data collection technique..............................................................................................................5
1.5 Limitation of the Study..........................................................................................................................6
Chapter 2.....................................................................................................................................................7
2.1 About Janata Bank Limited...................................................................................................................8
2.2 Corporate Information...........................................................................................................................8
2.3 Management..........................................................................................................................................8
2.4 Organogram of Janata Bank Limited.....................................................................................................9
2.5 Vision of Janata Bank Limited..............................................................................................................9
2.6 Mission of Janata Bank Limited............................................................................................................9
2.7 Product and Services of Janata Bank Limited......................................................................................10
2.8 Functions of Janata Bank Limited.......................................................................................................12
Chapter 3...................................................................................................................................................13
3.1 General Banking Activity....................................................................................................................14
3.2 Definition of General Banking............................................................................................................14
3.3 Collection of Deposit...........................................................................................................................15
3.4 Account Opening Procedures..............................................................................................................16
3.5 Application Form for Current and Saving A/C....................................................................................16
3.6 Relevant Documents for Current and Saving A/C...............................................................................17
3.7 Fixed Deposit Receipt (FDR)..............................................................................................................19
3.8 Short Term Deposit.............................................................................................................................21
3.9 Janata Bank Deposit Scheme (JBDS)..................................................................................................21

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3.10 Sonchoy Pension Scheme (SPS)........................................................................................................22
3.11 Bank Remittance...............................................................................................................................23
3.12 Demand Draft (DD)...........................................................................................................................24
3.12.1 Issuing of Demand Draft.............................................................................................................25
3.12.2 Procedure of Demand Draft Payment.........................................................................................25
3.12.3 Cancellation of Demand Draft....................................................................................................26
3.12.4 Issuing of Duplicate Demand Draft............................................................................................27
3.13 Mail Transfer (MT)...........................................................................................................................27
3.14 Telegraphic Transfer (TT).................................................................................................................27
3.15 Payment Order (PO)..........................................................................................................................28
3.16 Operation of Cheque..........................................................................................................................28
3.17 Collection of Cheque.........................................................................................................................29
3.18 Collection of Cheque.........................................................................................................................29
Chapter 4...................................................................................................................................................30
4.1 Findings...............................................................................................................................................31
4.2 Recommendation.................................................................................................................................32
4.3 Conclusion...........................................................................................................................................33
Reference...................................................................................................................................................34

2
Chapter-1
Introduction

3
1.1 Introduction
Banking has a long and rich history. It began because of individuals' need. What's more, with
ages it has been assuming a significant part in satisfying the critical needs of money managers
and others. As the size and complexities of business is expanding step by step banking part is
moreover offering different imaginative types of assistance with fundamental capacities to build
size yet to decrease the complexities.

Current banking is a consequence of advancement driven by changing monetary exercises and

life styles. Entering in to another thousand years, banking needs have gotten more assorted and
colorful than any time in recent memory. It is realized since business bank is a benefit
amplifying organization. Henceforth it ought to give credits to those segments in which its return
is higher. Be that as it may, the nationalized business banks are leading financial business with
various purposes. The primary intention isn't simply to make benefit yet in addition to boost the
social advantage. The primary elements of business banks are as per the following:

A business bank gathers and oversees stores. It gives check offices and interests for its client
stores which might be either request or time stores of various development.

A business bank stretches out credit to an incredible assortment of borrowers through advances
just as by buying protections that are either completely or mostly financed by business banks.

Business banks give an assortment of different administrations to their clients as settlement

offices, credit data about clients, budgetary guidance, assortment of obligations furthermore,
contribution and so forth.

Banks additionally give various trust administrations to their clients. These administrations may
either corporate trust administrations, which emerge regarding the issue of securities; individual
trust administrations under which they oversee property on act of their customers or corporate
benefits reserves that give retirement advantage to their workers.

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1.2 Origin of The Study
This report has been set up as an aspect of the entry level position program, which is a
fundamental piece of the BBA Program. Under this program an understudy needs to take a sum
of 128 credits. An understudy needs to take a 3-month temporary position program to an
association. This will give a functional direction of his/her hypothetical examination. After
culmination of the program she/he needs to present a temporary job report to the division and
protection the report. So, this report is started as a component of the course prerequisite of the
BBA program.

This report on “General Banking Activity of Janata Bank Limited” was assigned by academic
supervisor Gouranga Chandra Debnath, Assistant Professor and Head, Faculty of Business
and Entrepreneurship, Daffodil International University, Dhaka.

1.3 Objectives of The Study

Broad Statement
The major objective of the report is to make an in-depth analysis of activities of General Banking
of Janata Bank Limited.

Specific Objectives
1. To know the overall general activity of Janata Bank Limited
2. To evaluate the general banking activities of Janata Bank Limited
3. To identify problems related to general banking activities of Janata Bank Limited
4. To make some recommendations to solve the problems of Janata Bank Limited

1.4 Methodology of the Study

The study is performed based on the information extracted from different sources collected by
using a specific methodology. To fulfill the objectives of this report total methodology has
divided into two major parts:
1.4.1: Data collection technique

Primary Data:

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  Conversation with staffs and the respective care center officers.
 Questionnaire.

Secondary Data:
 Website of Janata Bank.
 Articles regarding training and development book.
 Annual report of Janata Bank.
 Newsletters, Brochures of Janata Bank.

1.5 Limitation of the Study

To set up a report on the point like this in a brief span isn't simple undertaking. From the earliest
starting point to end, the investigation has been directed with the goal of making it as a total and
honest one. In setting up this report a few issues and impediments have experienced which are as
per the following: Lack of proper time is one of the major limitations for preparing this report.

 Lack of enough experience

 I have got my necessary information but some information is not given to me because of
privacy of the company
 Some important concepts of HRM are not followed in this organization.

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 Chapter 2
Organizational Overview

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2.1 About Janata Bank Limited
Janata Bank, one of the biggest business banks in the nation, was set up under Bangladesh Bank
(Nationalization) Order 1972 (Presidency Order of 1972). By dominating parts of previous
United Bank Limited and Union Bank Limited, were two private banks performing class banking
over the nation. After the introduction of Bangladesh on sixteenth December 1971, recently
shaped Janata Bank for mass banking got exceptional offices from the legislature to fill in as a
nationalized business banks everywhere on the nation. With the expansion of duty and by
temperance of execution inside a couple of years, it turns into the biggest business bank of the
nation with 872 branches including 4 abroad branches at the United Bedouin Emirates. It is
connected with 1202 unfamiliar reporters everywhere on the world.

2.2 Corporate Information

Name of the Company : Janata Bank Limited CEO &

Managing Director : S.M. Aminur Rahman Legal
Status : Public Limited Company
Registered Office : Janata bhaban 110, Motijheel Commercial Area, Dhaka, Bangladesh
Authorized Capital : Tk. 20000 million (approx. US$ 289.85 million),
Paid up Capital : Tk. 5000.00 million,
Reserve : Tk.8202.00 million
th
Total asset : Tk. 282423.00 million (as on 30 Nov 2009)

Number of Branches : 872 br. including 4 overseas branches at U.A.E

Phone Number : 9551337, 9565384, 9567675, 9560000, 9560027-30,95556245-49

Website : www.janatabank-bd.com

2.3 Management
The administration of the bank is vested on a Board of Directors, subject to in general
management and headings on strategy matters by the board that is comprised regarding
Bangladesh Bank (Nationalization) Order 1972. Top managerial staff, comprised by 13
(Thirteen) individuals, has the power to compose, work, and deal with its undertakings on

8
business thought inside the Board Policy of the legislature. There are chiefs named by the
administration. Different individuals from the Board including M.D are likewise government-
delegated out of that in any event three have the involvement with the field of Finance, Banking,
Trade, Commerce, Industry, and Agriculture. The overseeing chief is the Chief leader of the
Bank.

2.4 Organogram of Janata Bank Limited

Janata Bank is the largest commercial bank of the country. It has 860 branches throughout the
country and abroad to serve the nation. There are 4 overseas branches at U.A.E. The Head
Office of the bank is located at Janata Bhaban 110 Motijheel C/A, Dhaka. It has 15 GM, 77
DGM 192 AGM, 576 First AGM, 1037 SEO, 3085 EO and 460 AEO. Principal Offices are
headed by First AGM and each department is headed by AGM.

2.5 Vision of Janata Bank Limited

To become the effective largest commercial bank in Bangladesh to support socio-economic
development of the country and to be a leading bank in South Asia.

2.6 Mission of Janata Bank Limited

Janata Bank Limited will be an effective commercial bank by maintaining stable growth strategy,
delivering high quality financial products, providing excellent customer service through an

9
experienced management team and ensuring good corporate governance in every step of banking
network.

2.7 Product and Services of Janata Bank Limited

Bangladesh is currently a creating nation. The UN has recognized Bangladesh as a creating
nation on 17 March 2018. Due to its quick monetary development Bangladesh accomplish this
stage. For this pipeline, the financial area consistently assumes a huge function to lead this fast-
monetary cycle. There are many state-claimed banks in Bangladesh. Among them, Janata Bank
is the second-biggest a business bank in Bangladesh. Janata Bank offers administration to both
the corporate segment and the retail banking part with a solid spotlight on social-financial
improvement in Bangladesh. This bank gives short term capital advance and restricted long-haul
credit introduction. Accordingly, this bank offers miniature activity also, exceptional
acknowledge just as country banking. Then again, on account of corporate banking
administration, Janata Bank offers exchange money, buyer fund, venture account. Besides,
various store plans and settlement luxuries are conveyed through retail banking.

Deposits:
 Current Deposit
 Savings Deposit
 Special Notice Deposit
 Fixed Deposit
 Schemes

Loan and Advance:

 Agriculture Loans
 Term Loan for Large and Medium Industries
 Working Capital Loan
 Import Loans
 Export Loans
 Financing in Green Banking
 Term Loan for Micro and Cottage industries

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  Other Loans
 CC Hypo/CC Pledge
 Micro Enterprise and Special Credit
 Other programs.

E-Service:
 ATM
 Internet Banking
 Automated Branch Banking
 Green Banking
 E-GP Payment Service
 OMIS (ERP)
 PMIS
 BEFTN User Manual

Modern Banking:
 Online Banking
 JB Green Communication
 JB Remittance
 JB PIN Cash

Web Based Spot Cash:

 Ria Financial service
 Marchantrade
 CBL money transfer
 Speedy remittance Cell
 Western Union
 IME
 EZ Remit
 Placid N.K. Corporation
 X-Press Money

11
  NBL quick pay
 Cash X-press

2.8 Functions of Janata Bank Limited

Janata Bank gives finish extent of organizations to its customers both family and outside.
Delivering of General Banking Facilities and Utility Services, Deposit Mobilization, giving
distinctive Credit Facilities including Working Capital to Industries, Investment, Outward and
Internal Remittances, Financing Import and Export, etc are the genuine limits performed by
Janata Bank. To give better organizations to its Customers and Correspondents Janata Bank is
directly more formed to manage refined exercises through an overall arranged and gainful
Manpower. Starting late Janata Bank has gone into PC exercises to give quick and successful
organizations to the Customers.

12
 Chapter 3
Overall Banking Activities of Janata Bank Limited

13
3.1 Banking Activity
General banking gives the establishment of investor client relationship through the initial record.
This is the busiest division and the day by day exchange of worry to the clients for drawing or
store cash, selling of instruments, assortment of their instruments offering other extra types of
assistance to them, and keep client area occupied. Officials of this dept ought to have the
necessary practices for ideal fulfillment of the clients. The Bank gives an alternate sort of records
and an exceptional kinds of reserve funds plans under broad Banking. For legitimate working
and phenomenal client assistance, this division is partitioned into different area in particular as
follows.

3.2 Definition of General Banking

The general banking division plays out the center elements of banks, works everyday
exchanges of banking activity. Consistently it gets stores from clients and fulfills their need
for money. It opens new records, transmits client's cash starting with one spot then onto the
next through giving bank draft, pays the request, transmitted exchange, gathers all bills like
Local check assortment, Inward bill assortment, and outward bill assortment for clients.
Since the bank will undoubtedly offer these types of assistance regular, general banking is
otherwise called retail banking

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3.3 Collection of Deposit
Deposits are the life-blood of a business bank. Without stores, there are no organizations for
business banks. Tolerating stores is one of the most significant exemplary elements of business
banks. Bank stores can be extensively named follows:

I. Demand Deposit
II. Time Deposit

15
 Demand deposits can be withdrawn without any prior notice, e.g. current deposits. Janata
Bank Gazipur Corporate Branch accepts demand deposits through the opening of
 Current Account and
 Savings Bank Account

On the other hand, a deposit that is payable at a fixed date or after a period of notice is called
‘Time Deposit’. This branch accepts time deposit through
 F i x e d Deposit Receipt (FDR)
 S h o r t Term Deposit (STD)
 J a n a t a Bank Deposit Scheme (JBDS)
 Sanchoy Pension Scheme (SPS)
While tolerating these stores, an agreement is done between the bank and the client. At the point
when a financier opens a record for the sake of a client, there needs an agreement between them.
This agreement will be legitimate just when the two players are consenting to go into the
agreements. As record opening starts the essential relationship and the investor needs to manage
various types of people with various lawful status and diverse character and mindset, the
authorities of the branch stay especially careful and cautious about the competency of the clients.

3.4 Account Opening Procedures

Before opening of a current or saving account, the customers must complete the following
formalities.
1. Application on the prescribed form

16
2. Furnishing photographs (two copies)
3. Introduction by an account holder
4. Putting three specimen signatures in the ‘Specimen Signature Card’
5. Mandate (if necessary)
6. Voter ID card number.
7. Voter ID card of Nominee
8. Photograph of Nominee attested by account holder (1 copy)
After doing the above conventions, the branch gives the client a compensation in-slip and a
registration. The registration might be off 10 pages, 20 pages, 50 pages, or 100 pages relying
upon the sort of record the client has opened. A client needs to top off the 'Order Slip' for the
registration. At that point another registration will be loaded up with the record number of the
client and name of the branch on each page of the registration. At that point the name and record
number of the client is enrolled in the 'Registration Issue Register'. The demand slips are kept up
and recorded as vouchers. The chronic number of the checkbook is likewise entered in the PC for
upkeep of records and to forestall any endeavor of fraud.

3.5 Application Form for Current and Saving A/C

Followings are the contents of the application form for opening saving and Current A/C in
Gazipur Corporate Branch
1. Name of the Applicant:
2. Father’s/ Husband’s Name
3. Nationality
4. Occupation
5. Date of Birth
6. Present Address
7. Permanent Address
8. Introducer’s Address
9. Information about the Nominee
10. Special Instruction for Operation of the A/C
11. Initial Deposit
12. Specimen Signature of the Applicant

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13. Voter ID Number
In the case of joint A/C the following headings are additional in the form-
 Operational Instruction of the A/C
 Signature
In the case of partnership, A/C, the following headings are additional in the form
 Partners’ Signatures
 Partners’ Names

3.6 Relevant Documents for Current and Saving A/C

Kinds of appended archives as a rule change with the idea of the A/C being opened. The
followings are the rundown of archives that ought to be encased with the 'A/C Opening Form' for
opening record for various types of A/C openers:

In case of Club/Society

a. Up-to-date list of office bearers

b. Certified copy of resolution for opening and operation of A/C

c. Certified copy of by laws and regulations/constitution

d. Copy of government approval (if registered)

In case of Co-operative Society

a. Copy of bylaws duly certified by the co-operative officer

b. Up-to-date list of office bearers

c. Resolution of the executive committee as regards of the A/C

d. Certified copy of certificate of registration issued by registrar, co-operative society

In case of Non-government College/School/Madrasha/Muktab

a. Up-to-date list of the members of the governing body/managing committee

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 b. Copy of resolution of the governing body/managing committee authorizing opening
and operation of the A/C duly certified by gazette officer

In case of Trustee Board

a. Prior approval of head office of the bank

b. Certified copy of deed of trust, up-to-date list of members of the trustee board and
certified copy of the resolution of trustee board to open and operate the A/C

In case of Minor’s A/C

a. Putting the word ‘Minor’ after the title of the A/C

b. Recording special instruction of operation for the A/C

c. The A/C opening form is to be filled in and signed by either of the parents or the legal
guardian appointed by the court of law and not by the minor

In case of Limited Company

a. Certified true copy of the memorandum and articles of association of the company

b. Certificate of incorporation of the company for inspection and return with a duly
certified photocopy for bank’s records
c. Certificate from registrar of joint stock companies that the company is entitled to
commence business (in case of public limited company for inspection and return)
along with a duly certified photocopy for bank’s records.
d. Latest copy of balance sheet

e. Extract of the resolution passed in the general meeting of the company for opening of
the A/C and authorization for its operation duly certified by the Chairman/Managing
Director of the company
f. List of Directors with addresses

g. Authorized signature

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General conditions or rules in respect of operating Current/Saving A/C in Gazipur
Corporate Branch are as follows
a. A minimum balance of tk500 and tk1000 must be maintained in the Saving and
Current A/C respectively.
b. A suitable instruction by an introducer acceptable to the branch is required.

c. Recent photographs of the A/C openers duly attested by the introducer must be
produced
d. Withdrawal of deposit can be made two times in a week in case of saving A/C

e. For Saving A/C, an application must be submitted to the branch authority if

withdrawal is tk50, 000 or more but customer rarely follow this rule.
f. Interest rate for Saving bank A/C is 5% per year

3.7 Fixed Deposit Receipt (FDR)

Fixed deposits are deposits in which a measure of money is saved in bank for a fixed period
determined ahead of time. Thus, these stores are time stores or time liabilities. Regularly, the
cash on a fixed store isn't repayable before the expiry of the fixed period. At the hour of opening
the store account, the investor gives a receipt recognizing the receipt of cash on store account. It
is prominently known as FDR. Essential records for opening a FDR A/C are as per the following
 FDR form
 FDR card
 Photo of the Nominees attested by the A/C holder
The ‘Fixed Deposit A/C Opening Form’ contains the following headings-
 Amount in figures
 Period
 Rate of interest
 Beneficiaries name and address
 Special instruction in case of joint A/C
 Information about nominees
 Address of the applicants

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  Specimen signatures
 FDR number

After opening an FDR A/C, it is typically recorded in the 'FDR Register'. On account of a Fixed
Deposit Account, the bank needs not to hold money save to reimburse cash to the clients. The
installment will be made after the fulfillment of a specific period. Consequently, Janata Bank Ltd
offers a high-loan cost in Fixed Deposit Account. The loan fees followed by Janata Bank Ltd for
Fixed Deposit Account are-

Ordinarily a client isn't permitted to pull back cash before the expiry of the fixed period if there
should be an occurrence of a Fixed Deposit Account. Nonetheless, Janata Bank Ltd. permits its
clients to pull back a fixed store sum whenever in the wake of giving short notification. For this
situation, the clients will get a loan fee in the accompanying manners
 If withdrawal happens before 3 months, there will be no interest.
 If withdrawal happens before 6 months, 3 months’ interest rate.
 If withdrawal happens before 1 year, 6 months’ interest rate.
 If withdrawal happens before 2 years, 1 years’ interest rate.
 If withdrawal happens before 3 years, 2 years’ interest rate.
On account of 'Before Maturity Encashment' loan fee is determined for the days from the date of
opening the FDR account. The FDR becomes restored naturally in Janata Bank Ltd. in the event
that the client doesn't pull back it inside 7 days of development. In the event of encashment of
FDR (state for tk. x) in development, the accompanying bookkeeping medicines are applied-
Interest on FDR A/C ---------------------------Cr (say tk p)
Excise Duty on FDR----------------------------Dr (say tk q)
10% income tax on interest--------------------Dr (say tk r) FDR
A/C-----------------------------------------Dr (tk {x+p-q-r})
Cash A/C-----------------------------------------Cr (tk {x+p-q-r})

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3.8 Short Term Deposit
In Short Term Deposit Account, the store ought to be saved for at any rate seven days to get
intrigue. The intrigue offered by for STD is not as much as that of investment funds store. For
this kind of record, regular withdrawal is debilitated and it requires earlier notification. Sexually
transmitted disease is additionally called 'Seven Days' Notice Current A/C'.

Clients are given a guidance that their present records will be charged at whatever point the
saved sum crosses a specific cutoff and this sum will be moved to the STD account. The branch
adheres to this guidance by giving the accompanying sections

Customer’s Current A/C--------------------Dr

Customer’s STD A/C-----------------------Cr

3.9 Janata Bank Deposit Scheme (JBDS)

As indicated by this plan, an individual of at least 18 years of age can open any 'Janat Bank
Deposit Scheme A/C' by storing at any rate tk.500 or greatest tk.20000 in every month for a very
long time term. After the development of the term, the contributor can pull back the all out stored
sum with intrigue or can pull back by regularly scheduled payment. The investor needs to store
the predefined sum for him/her by the eleventh day of every month either in real money or
check. In regard of the JBDS account, the investor can choose more than one candidate for
guaranteeing the saved cash after his/her demise. No shared service is permitted in this plan.

The main characteristics of JBDS are as follows-

 An arrangement of made sure about salary has been affirmed by JBDS for the investor in
their mature age who put away cash from their yearly livelihoods.
 An extent of appropriate and accurate usage of cash is conceivable by JBDS.

22
  The absolute kept sum with premium will be given to the financial specialists and this is
sure.
 The JBDS gives the speculators a possibility of bearing the instructive or conjugal costs
of their grown-up children or girls.
 The complete put cash in JBDS is totally annual tax-exempt. The acquiring from JBDS
isn't thought of while charging the yearly annual duty.
 In JBDS, an 8.5% aggravating loan fee is applied and it is typically determined on yearly
premise.
 Record holder can take solitary on JBDS and Interest rate for credit id 2% more than
JBDS rate (8.5% + 2% = 10.5%)

A contributor can pull back the aggregate sum of cash (Principal + Interest) at the expiry of a
specific period.

For JBDS, the payment systems in case of maturity of an account are as follows:

3.10 Sonchoy Pension Scheme (SPS)

Janata Bank Ltd. started this 'Janata Bank Ltd. Sonchoy Pension Scheme' so as to improve the
financial states of the experts, everything being equal. This framework depends consistently. The
fundamental attributes of SPS are as per the following-
 The term of the record in this plan is either five or ten years.
 Measures of portions are tk.100, tk.200, tk.300, tk.400 tk500, or tk.1000

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  Any individual of least of 18 years of age can open a SDPS account in a particular
structure as given by Janata Bank Ltd. in any branch. No crazy person is permitted to
open this sort of record.
 A contributor should store his/her regularly scheduled payment by the 01st day of every
month.
 In the event that the tenth day is a public occasion, at that point store in the following
working day is permitted. The portion can be stored either with money or with a money
order.
 The loan costs are, for a very long-time length 8.5% aggravating loan cost and for a very
long-time span 9% intensifying loan fee. In the two cases, intrigue is determined
consistently
 The contributor can have at least one candidate. On account of more than one chosen one,
the contributor can decide the bit of the measure of cash for every candidate.
 A client can stop the activity of his/her SPS A/C whenever as indicated by their own
caution. In this regard, the bank charges tk.25 to the client. In the event that she/he stops
the record inside one year, no intrigue will be given. In the event that he stops the record
following one year however before three years, 5% basic intrigue will be given. On the
off chance that he drops his record following three years yet before five years, 7% basic
intrigue will be given. On the off chance that he pulls back his record following five
years, at that point 8.5% basic intrigue will be given.

3.11 Bank Remittance

Remittances of funds are one of the most significant parts of the business banks in delivering
administrations to its clients. Among different administrations delivered by the business bank to
its clients, settlement offices are very notable and famous. The word 'Settlement' signifies
sending of cash starting with one spot then onto the next spot through post or broadcast. Banks
stretch out this office to its clients by methods for accepting cash from one part of the bank and
settling on an understanding for installment to another branch inside the nation. When all is said
in done, there are two sorts of bank settlement.
1. Inward remittances and
2. Outward remittances.

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The remittance offices of a business bank empower its clients to evade hazard emerging out of
robbery or misfortune in conveying greenbacks starting with one spot then onto the next or
making installment to somebody in somewhere else. Banks face the challenge and guarantee
installment to the recipient by charging the client

Considering the urgency and nature of transaction, the modes of bank remittances may be
categorized as follows-
 Demand Draft (DD)
 Mail Transfer (MT)
 Telegraphic Transfer (TT)
The following register books are maintained for remittance purpose-
 DD, MT, TT Issue Register
 DD, MT, Advice Received Register
 DD, MT, TT Payment Register
 DD Ex-Advice Payment Register

3.12 Demand Draft (DD)

Demand Draft (DD) is guidance payable on demand. It is a debatable instrument given by the
part of a bank containing a request to another part of a similar bank to pay a fixed entirety of
cash to someone in particular or request of interest. This instrument can be bought by a client
from a specific bank for himself and can be given over to the buyer for conveyance to the
recipient. The payee or recipient will guarantee the measure of cash in the instrument by
delivering the equivalent to the concerned paying branch. Request draft might be paid in real
money to the payee on appropriate distinguishing proof or the sum might be credited to his
record (if there should arise an occurrence of A/C holder of the bank). Banks issue draft for
ostensible commission. The commission relies on the sum to be communicated. The buyer of the
DD needs not to be a client or record holder of the bank.

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3.12.1 Issuing of Demand Draft
While giving a DD, an authority must be affirmed about the presence of the branch where the
DD is to be given by the candidate or buyer. Application on the bank's endorsed structure (F-
117) for DD is appropriately filled and marked by the candidate. From that point, the candidate
will be approached to store the sum referenced in the DD and trade/commission figured
effectively at the recommended rate. On receipt of money, a voucher is passed and looked by in
any event two officials. At that point the DD is given and recorded in the 'DD Issue Register'
filling the fitting segments. The DD application is treated as a credit voucher of SBG A/C by
indicating credit passage against the paying branch. For any of DD gave, a general DD Advice is
sent to the paying branch where the Advice is changed over into Voucher. Gazipur Corporate
Branch charges tk.1.50 for per tk.1000 as its bonus for DD. The base commission is tk.15. The
system of giving a DD against money could be appeared by the stream graph in the
accompanying manners.

3.12.2 Procedure of Demand Draft Payment

After receiving the DD guidance from various branches, the paying bank will check the validity
of the exhortation by confirming test numbers and marks. Other than this, installment of drafts
can be made without the exhortation of the responsible bank, and around then installment is
called 'Acknowledgment Payment'.
Total amount of advice is debited to SBG A/C and credited to draft payable A/C. That is-
SBG A/C------------------------Dr
Draft payable A/C -------------Cr

On production of DD by the beneficiary, payment will be made by the following ways-

Draft payable A/C---------------Dr
SBG A/C-------------------------Cr

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If the installment is to be made before getting the DD exhortation, DD installment is recorded in
the Ex-counsel installment register by charging the Draft Payable Ex-Guidance A/C (DD paid
without guidance). On getting the exhortation, it will be gone into the DD, MT Advice Receive
Register, and the sum will be credited to Draft Payable A/C. Prior to making installment of the
DD, the paying branch will find out the validity of its issuance just as the validity of the payee.
The accompanying stream diagram portrays the installment methods of DD

3.12.3 Cancellation of Demand Draft

In some cases, the buyer of the bank draft may ask the responsible branch to restore the measure
of DD expressing its non-necessity. In these cases, the responsible branch will acquire a
composed application from the buyer whose mark must be counted with the mark got before. A
measure of tk.25 be recuperated from the buyer as 'Scratch-off Charge' and will be credited to the
Commission A/C. The buyer will recognize receipt of the returns composing the words 'Got
Payment by Cancellation' and will sign on the income stamp attached to the draft. For this
situation, the installment is made by charging the SBG A/C and relative scratch-off counsel is
sent to the paying branch.

3.12.4 Issuing of Duplicate Demand Draft

On the off chance that DD is lost, the responsible branch may give a copy DD. However, before
giving a copy DD, the branch gave to watch the followings-
 Confirm buyer's mark on the DD application slip

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  Take reimbursement bond from the buyer
 Leeway from paying branch whether the DD is now paid or not to be acquired
 DD wiping out exhortation to be shipped off the paying branch
 Ultimately, the copy DD is given and the word 'Copy' in red ink is stepped in the front
side of the DD block.

3.13 Mail Transfer (MT)

The facility of sending cash via mail is accessible to clients who have accounts with the bank.
The remitter stores the sum that will be moved from the transmitting branch with a little
commission. The exhortation is given by the branch to another branch for attributing the
predefined sum to the record of the payee kept up with the bank. It is a non-debatable instrument
and by and large isn't given over to the client somewhat sent through the mailing station to the
concerned branch. The settlement of cash via Mail Transfer is generally less expensive, very
more secure, and more helpful. Mail Transfer is viable inside the nation as well as for worldwide
settlements. For nearby MT (state inside the region of Dhaka) unique 'MT Register Book' is kept
up as in like DD. MT is typically given from branch to part of a similar bank. Regularly the mail
charge is tk.15 for any sum. From tk.1 to tk.20000 commission is tk.20 and for above tk.1
included for each tk.1000

3.14 Telegraphic Transfer (TT)

Telegraphic Transfer (TT) is another generally utilized mode for settlements of assets. TT is
snappier than DD or MT. In the event that a candidate needs to dispatch the sum earnestly to the
payee in another city or region, he may demand the responsible branch to send it by TT. For TT
a branch sends a message rather than airmail. The branch generally recuperates from the wire
charges notwithstanding the typical help charges. ATT could be express or common and it is
constantly sent in coded-structure. The corporate branch follows the accompanying strategies in
the event of TT giving
 The client stores cash in the branch.
 The client acquires a money update containing TT chronic number.
 TT chronic number, telling gathering name is referenced in the wire message.
 The message office affirms transmission of the wire

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3.15 Payment Order (PO)
Installment Order (PO) is an instrument that contains a request for installment to the payee just
on account of neighborhood installment whether in the interest of the bank or its constituents. In
the early phase, the PO was given uniquely to influence neighborhood installments of bank's own
commitments yet at present, it is likewise given to the clients. They buy the PO to store cash. PO
is as receipt which is marked by the two authorities. The cash of PO is stored to the bank's own
record named 'Installment Order A/C'. The installment of this instrument is produced using the
responsible branch. PO isn't adaptable; in this manner it must be paid to-
 The payee on identification
 The payee’s banker who could certify that amount and credit that amount to the payee’s
A/C
 A person holding the letter of authority from the payee whose signature must be
authenticated by the payee.

3.16 Operation of Cheque

A check, marked by the cabinet is an unequivocal request recorded as a hard copy and drawing
on a predefined bank. Bank will pay a specific total of cash to the check conveyor. A check
includes three gatherings
1. The drawer
2. The drawee (the bank) and
3. The payee (to whom the cheque is to be paid)

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3.17 Collection of Cheque
In case of received cheque, the following points are followed carefully-

1. The check ought not convey a date more established than the getting date for over a half
year. All things considered, the check will be a 'lifeless check' and it won't be taking into
account assortment. Again, the date of check ought not be over one day forward than the
getting date.
2. The sum in figures and words on the two sides of the compensation in-slip ought to be
the equivalent and they will likewise be the equivalent in the check.
3. The name referenced in the check ought to be the equivalent on the two sides of the
compensation in-slip and in the check.
4. The check must be crossed.

3.18 Collection of Cheque

After effective finishing of the section in the spotless money book, all the equalizations of the
record heads are moved to General Ledger which is the last and the most urgent aspect of the
bookkeeping arrangement of the branch. The charge side of the spotless money book is moved to
the credit side in the overall record book and the credit side of the perfect money book is moved
to the charge side in the overall record. A week after week/month to month articulation is set up
in F-12 structure by the branch and is shipped off the Head Office. The figures of F-12 structure
are gathered from General Ledger.

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 Chapter 4
Findings and Recommendation

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4.1 Findings
There is actually no organization in this world that is free from problems. During my internship
I have gone through several departments of General Banking and detected some problems
from my own practical experience as follows:

1. The recently recommended account opening form is very much

informative. It takes about thirty minutes to appropriately fill the form.
When many people come at the same time to account for the opening
purpose, it is very difficult for the relevant officer to provide satisfactory
service to the client
2. According to some clients, introducer is one of the problems to open an
account. If a person who is new in the city wants to open account, it is
a problem for him/her to arrange an introducer of SB or CD account
holder.
3. Lengthy process of issuing cheque book, Pay order, Bank draft
cause. Job responsibilities are not specified to each and every employee
of this division.
4. Insufficient modern sophisticated technology change such as use of
new software there are few staff who are lacking in computer
knowledge and are not efficient chough to finish every task
immediately. So, before utilizing new technology proper training should
be arranged.
5. Inadequate skilled manpower in janata bank Ltd, because there is
lack of proper training arrangement of employees in the general banking
section. For example, most of the new recruited employees learn their
job tasks by observing their senior employee.

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4.2 Recommendation
I have tried to identified some problems on General Banking Activity of Janata Bank Limited
and my proposed some solutions based on my personal experience in doing report on Janata
Bank Limited are given below-

1. The form should be precise with the quality information to the points of the client
rather unnecessary or vague information. This can create the opportunity to serve
more people in short time.
2. If the interested clients have proper documentation in favor of his/her identity then
there should be probation for avoiding introducer.
3. Bank should formulate simple process for issuing cheque book, Pay order, Bank
draft.
4. To hire and install sufficient modern sophisticated technology because of present
market demand of the customer and the educated customers now want technology-
based banking but customs are confused about services.
5. To recruit sufficient skilled manpower because the bank employees should
communicate properly with customers about their deposit and other schemes.

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4.3 Conclusion
As the biggest nationalized business bank Janata Bank Ltd is working in each side of the nation
giving the financial administrations to various classes of clients. In the zone where there is no
part of any bank of the cutting edge serious financial segment, one can discover a part of Janata
Bank.

Banks assume a functioning part in the improvement of the nation. Janata Bank Ltd has made
honorable upgrades over the previous years. I am glad to get a chance to proceed with my
internee and my profession in my association. I attempted to assemble involvement with General
Banking and sum up all the data inside the report. It will likewise be useful for the bank
administrator in the event that they cautiously break down the issue and consider proposals in
this paper and take essential activities for restorative measures.

General Banking is one of the primary branches of any bank. To take any financial
administrations, one needs to satisfy all the prerequisites of this office first. The idea of the
connection between a broker and a client relies on the administration delivered by the faculty of
the overall financial office. The General Banking offices typically gives ideal administrations to
their clients however they have a few constraints. In the event that the administration of the bank
can turn these restrictions emphatically, at that point they can achieve a definitive objective. I am
sure that the experience that I get past my entry level position at Janata Bank will help me a great
deal in my future financial calling.

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Reference

1. https://www.jb.com.bd/
2. https://www.investopedia.com/university/banking-system/banking-system1.asp
3. http://www.assignmentpoint.com/business/banking/history-banking-bangladesh.html
4. http://www.thedailystar.net/opinion/macro-mirror/banking-sector-time-massive-clean-
1349362
5. https://www.researchgate.net/publication/307545246_Islamic_Banking_in_Bangladesh_Curren
t_Status_Challenges_and_Policy_Options
6. http://www.assignmentpoint.com/business/banking/general-banking-activities-
banksbangladesh.html

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