Field of Study: ME & CC & SE & IT

Alazhar University – Gaza

Faculty of Engineering & Information Technology Course Name: Quality Management & Reliability
Course Code: ITME 5343

St. Name: ………………………………………...............................................................................................................

First Semester – 2016/2017 SECOND-MID-TERM-EXAM

St. Reg.: …………………………………………………………………………………………………………………… /100 30/11/2016, 60 minutes

I- Choose the correct answer.

1- On Operating Characteristic Curve (β) is:

a- producer’s risk for LTPD

b- Consumer’s risk for LTPD

c- Consumer’s risk for AOQ

d- producer’s risk for AQL

2- Accepting a bad (LTPD) lot is:

a- a type 0 error

b- a type I error

c- a type II error

d- a type error

3- AQL is

a- Acceptable quality limit.

b- Acceptable quality level.

c- Average quality level.

d- Acceptable III quality in the lot.

4- LTPD is:

a- Lot tolerance percent defective

b- Lot total percent defective

c- Lot tolerance product defective

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5- The production process is not capability if

a- Cp > 1.0

b- Cp = 1.0

c- Cp < 1.0

6- On Operating Characteristic Curve (α) is:

d- producer’s risk for AQL

e- Consumer’s risk for LTPD

f- producer’s risk for AOQ

g- None of the above

7- Six Sigma is
a- A standard

b- A certification

c- Sampling Plan

d- None of the above

8- The Six Sigma Improvement Methodology is:

a- Define – Measure – Analyze – Improve - Control

b- Lot – Tolerance - Product - Defective

c- Just in time
9- First suggested by Quality experts the concept of quality cost is
a- Philip B. Crosby
b- W. Edwards Deming
c- Joseph M. Juran
d- Taquchi
10- What from the following is the Analysis Techniques for Quality Costs?
a- Trend Analysis
b- Shewhart Analysis
c- Pareto Analysis
d- a and c

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II- answer the following Questions
1- What are the types of Sampling Plans?
- Single plan
- Double plan
- Multiple plan
- Sequence plan
2- Some companies using Six Sigma, list three of them.
- Motorola
- Ford
- Sony
3- List three Examples of prevention cost.
- House keeping
- Capability studies
- training
4- What are the Elements of six sigma?

- Customer
- Process
- Employ
5- Give some Difficulties in using Quality costing.
- Management have not believed in the possibilities of improvement

- It requires a lot of data of each activity related to quality

- Does not resolve quality problems

- Does not provide specific actions

- susceptible to short-term mismanagement

- difficult to match effort and accomplishment

- susceptible to measurement errors

- may omit important or include inappropriate costs

6- Define the three Abbreviations below.

a- AQL: Acceptable Quality Level

b- LTPD: Lot Tolerance Percent Defective

c- AOQ: Average Outgoing Quality

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 7- Compute the Cp and Cpk for the following process
Net weight specification = 10.0  0.5
Process mean = 9.9
Process standard deviation = 0.13
- Is the process capable?

Solution:

 the process is capable

8- Draw and show the details of Operating Characteristics Curve.

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9- Discuss the four processes below.

 The process is under statistical  The process is out of

control but it is not capable. control but it is capable.
 The process must be
 If the specifications are realistic,
monitored: it cannot be
an effort must be immediately expected it will respect
made to improve the process (i.e. specifics in the future.

reduce variation) to the point

where it is capable of producing
consistently within
specifications.

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 The two distributions have the same characteristics as far as

shape, position and dispersion are concerned.

 The limit spread is the same. The process on the right is not

centered with respect to its specification limits.

 Therefore process capability on the right will be lower.

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