Humber River
Hospital
Case Study
“BridgeHead’s service is
phenomenal. When we call in
any issues we’re able to resolve
them quickly. They also are
very proactive, informing us of
any new technology coming
out of their service pipeline.
BridgeHead helps us look at
how we do business, helping us
develop best practices as our
environment grows.”
Kevin Fernandes,
CTO, Humber River Hospital
STORE PROTECT SHARE
Humber River Case Study
BridgeHead Software Plays Key Data Management Role at North America’s First
Fully Digital Hospital
At a Glance
Humber River Hospital
∂ Fully Digital: Hospital closes legacy sites in 2015; opens a 1.8-million-sq.-ft facility on 27 acres
∂ Catchment: Serving more than 850,000 people in the northwest Greater Toronto Area
∂ Size: 656 beds, 3,400 staff, over 600 physicians and 500 volunteers
∂ Sites: Two: new acute care site and an Ambulatory and Urgent Care Center
∂ Showcasing Automation: Seventy-five percent of all deliveries are automated, including using
robots. Robotic mixing of all chemotherapy compounds. Automated drug dispensing. State-of-
the-art Interventional Radiology suites. Bar code medication verification at bedside. Patient EHR
accessible online through bedside terminal.
∂ Teaching-Centered Care: HRH is formally affiliated with the University of Toronto, and is the
Queen’s University Medical School hospital of choice.
BridgeHead Software
∂ Trusted MEDITECH and Humber River Partner: A MEDITECH partner since 2001, BridgeHead
partnered with Humber River Hospital in 2006 to store and protect their enterprise data including
the hospital’s MEDITECH environment and corporate systems
∂ Consolidated Solution: BridgeHead’s Healthcare Data Management (HDM) solution reduces multiple
vendors to a single-source data backup, archive and disaster recovery solution
∂ Sole Healthcare Data Management Solution: BridgeHead’s solution extends beyond MEDITECH
environment to provide sole enterprise backup and archive solution for approximately 300 servers
and MEDITECH EHR
∂ Runway for Future Data Management Needs: HDM platform supplies architectural runway to
facilitate Humber River Hospital’s future needs in storing, protecting and sharing clinical data at the
new hospital.
 Challenges
∂ Delayed Recoveries: Lengthy data recovery windows did
not meet hospital’s high-quality service standards.
∂ Burgeoning Number of Servers: Rapidly growing number
of servers to back up demanded a consolidated solution.
∂ Ambitious Digital Strategy: Reliable backup, archive
and disaster recovery solution was required to keep
pace with the hospital’s digital strategy to enhance
patient care.
Benefits
∂ Consolidated Solution: HDM reduces multiple vendors to
one consolidated enterprise solution for backup, archive
and disaster recovery.
∂ Lower Cost: Consolidating data protection reduced
operating costs with one maintenance and support
agreement, streamlined training and eliminated
multiple contracts and inconsistent service agreements.
∂ Ease-of-Use: A consistent approach in healthcare data
management enabled staff to train on one protection
environment, with a consistent process for backup,
archive and recovery.
“Our partnership with Humber River Hospital is definitely two-way. We share similar values of integrity, honesty and complete
reliability. Together we innovate.”
2 BRIDGEHEAD | Humber River Hospital Case Study
Solution
∂ BridgeHead deploys Healthcare Data Management
(HDM) solution at Humber River Hospital for
dependable, consolidated patient data backup, archive
and disaster recovery.
∂ Support for Servers and EHR: BridgeHead’s platform
supplies backup, archive and disaster recovery solution
for the hospital’s servers and MEDITECH EHR.
∂ Flexible Options: Because the HDM solution is vendor
agnostic, it integrates effectively with a wide range of
storage models, hardware, devices and architecture
from leading partners.
∂ Adaptable to New Demands: Dependable, scalable
solution keeps pace with changes to meet both
clinical and business systems departmental
application requirements.
∂ Top Efficiency and Effectiveness: BridgeHead’s
professional services ensure the backup and archiving
systems are running at optimum efficiency and efficacy
with regular performance audits.
∂ Runway for Future Needs: Platform provides runway
to meet hospital’s additional data management
requirements to support Humber’s Digital Strategy in
the future.
When Humber River Hospital opened its new fully digital
hospital on October 18, 2015, it marked a decade of
success of BridgeHead Software helping store and protect
patient data at one of Canada’s largest regional acute
care hospitals and set the stage for continuing to improve
access to patient data now and in the future.
Todd MacCallum
National Sales Director, Canada, BridgeHead Software
Trusted Partnerships
Humber River Hospital has established an impressive In seeking creative solutions to better manage critical
history of firsts in patient care and service, including data, Humber River Hospital continued to turn to valued
establishing Ontario’s first Center of Excellence for partner BridgeHead. When Humber River upgraded its
laparoscopic bariatric surgery, first nocturnal dialysis EHR to MEDITECH 6.0, the hospital decided to centralize IT
program, and first community hospital in Canada to resources and improve the organization’s disaster recovery
acquire and use a surgical robot. capabilities for clinical and administrative data, including
new backup and archive functionality from BridgeHead.
Similarly, a pioneer in healthcare information technology,
Humber River Hospital leveraged BridgeHead’s expertise
with MEDITECH to provide backup for the hospital’s
MEDITECH environment. Having partnered with MEDITECH
since 2001, today BridgeHead is distinguished as the
company’s solo vendor in the market with a data protection
and management solution.

A long time MEDITECH MAGIC customer, in 2006 Humber

River became one of the first Canadian hospitals to adapt
BridgeHead’s integrated server-less backup solution to
provide multiple daily data backups to protect the hospital’s
MEDITECH healthcare information systems. Humber River
also used MEDITECH’s scanning and archiving solution to
store and protect all healthcare information online.

Greater Efficiencies
Hospital leadership was concerned about the cost to the Humber River Hospital continues to rely on BridgeHead to
organization of managing multiple maintenance contracts stay on top of burgeoning data management demands.
with multiple vendors and the cost and time needed to
train IT staff on redundant approaches and systems. “We grew from the first 13-server MAGIC environment to a
The overall goal was to reduce Humber River’s operating client server 6.0 upgrade and BridgeHead backing up 60 to
costs, while allowing the IT team to provide an even higher 80 servers to BridgeHead being our sole enterprise backup
level of service to the hospital. BridgeHead helped the solution today, backing up close to 300 servers,” says Kevin
hospital meet all its objectives and more, allowing Humber Fernandes, Chief Technology Officer.
River Hospital to extend the BridgeHead Healthcare Data
Management (HDM) platform to consolidate backup and
archiving systems and reduce costs.

Two-way Respect
Having been a BridgeHead client for the past decade, Todd MacCallum, BridgeHead’s National Sales Director for
Humber River Hospital remains a steadfast partner, Canada, says “our partnership with Humber River Hospital
impressed with BridgeHead’s “very stable backup, and is definitely two-way. We share similar values of integrity,
effective disaster recovery,” Fernandes says. “When we had honesty and complete reliability. Together we innovate.”
to do a MEDITECH restore, BridgeHead was able to recover
the patient information within an hour or two. Usually it
took five to eight hours before we got resolution from other
vendors. BridgeHead usually turns our issues around in
an hour.”

STORE PROTECT SHARE 3

Excellent Support
Both Fernandes and Othman Khan, Senior Technical According to Fernandes, “BridgeHead’s service is
Analyst at Humber River Hospital, appreciate phenomenal. When we call in any issues, we’re able
BridgeHead’s ongoing and readily available to resolve them quickly. They also are very proactive,
professional services. Comprehensive performance informing us of any new technology coming out
audits of the backup system ensure the system is of their service pipeline. BridgeHead helps us look
running at optimum efficiency and efficacy so there at how we do business, helping us develop best
is minimum downtime in a disaster. Regular review practices as our environment grows.”
also ensures the IT staff is updated on procedures
and that the hospital achieves the maximum
business impact from its backup system. With 20 years’ experience in
data and storage management,
BridgeHead Software is trusted by
over 1,200 hospitals worldwide.
“When we had to do a MEDITECH restore, BridgeHead was able to recover the patient information very quickly.
Usually it took five to eight hours before we got resolution from other vendors. BridgeHead usually turns our Today, BridgeHead Software helps
issues around in an hour.” healthcare facilities overcome
Kevin Fernandes challenges stemming from rising
CTO, Humber River Hospital data volumes and increasing
storage costs while delivering peace
of mind around how to STORE,
PROTECT and SHARE clinical and
administrative information.

Committed to Patient Care BridgeHead’s Healthcare Data

Management (HDM) solutions are
designed to work with any hospital’s
chosen applications and storage
When construction of the new building began in “In partnership with Dell, BridgeHead helped
hardware, regardless of vendor,
2011, Humber River Hospital tapped BridgeHead’s us develop an architectural design for best
providing greater choice, flexibility
healthcare data management expertise to help performance in the new hospital,” Fernandes says, and control over the way data is
them in planning and facilitating its move from “helping us move from a full tape backup strategy managed, now and in the future.
the outdated legacy sites to its new fully digital to partial tape strategy to online disk backup at the
hospital facility. new site.”

USA
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platform provides a runway to BridgeHead’s patient care cost-effectively. Down the road, as Ashtead, Surrey, KT21 2DF
Independent Clinical Archive (ICA), a key clinical data management requirements change and grow, +44 (0) 1372 221950
application for real-time healthcare delivery. Humber River Hospital leadership knows it has a +44 (0) 1372 221977 fax
Because the ICA handles all types of clinical data proven and trusted advisor in BridgeHead to lean
from any type of application, it provides a reliable on for storing, protecting and sharing patient data
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BridgeHead Software can help
the Electronic Medical Record Adoption Model the region.
lower the cost and administrative
burden of managing your
healthcare data, contact us at:
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