HOMEWORK 2

Course Code: BUS201

Teacher’s Name: Heng Serey Rathana

Student’s Name: Chun Ousar

ID: 60-18-11-37

Session: Evening

Term: IV

1. What are the two overarching perspectives about management, and what the three
viewpoints that each one covers?
 The two overarching perspective about management, and the three viewpoints
+ The historical perspective (1911-1950s) includes three viewpoints classical,
behavioral and quantitative.
+ The contemporary perspective (1960-present) includes three viewpoints systems,
contingency and quality-management.
2. What are six practical reasons for studying theoretical perspective?
 The six practical reasons for studying theoretical perspective are
+ Understanding of the present: understanding the history will help you understand
why some practices are still favored whether for right or wrong reasons.
+ Guide to action: good theories help you make predictions and enable you to develop
a set of principles that will guide your actions.
+ Source of new ideas: provide new ideas that may be useful to you come up against
new situation.
+ Clues to meaning of outside events: allow you to understand events outside the
organization that could affect it or you.
+ Clues to meaning of you manager’s decision: help you to understand your firm’s
focus, where the top manager are coming from.
+ Producing positive results: help you understand why certain management practice
such as setting goals that stretch you to the limit basing compensation and promotion
on performance and monitoring result have been so successful for many firms.
3. What are the contributions of scientific management?
 The contributions of scientific management
+ Evaluate a task by scientifically studying each part of the task (not use old rule-of-
thumb methods).
+ Carefully select workers with me right abilities for the task.
+ Give workers the training and incentives to do the task with the proper work
methods.
+ Use scientific principles to plan the work methods and ease the way for workers to
do their jobs.
4. How would I summarize the behavioral viewpoint, and what are its contributions?
 Behavioral viewpoint emphasis on importance of understanding human behavior and
motivating and encouraging employees toward achievement.
 The contribution of behavioral viewpoint
+ Early behavioral
+ Human relations movement
+ Behavioral science approach.
5. What are difference between management science and operation management?
 Management science focuses on using mathematics to aid in problem solving and
decision making.
 Operation management focuses on managing the production and delivery of an
organization’s products or service more effectively.
6. What would be an example of the application of the four parts of a system?
 Inputs: the people, money, information, equipment, and materials required to produce
an organization’s good or service. Example: for a jewelry designer-design, money,
artistic talent, gold and silver, tools, marketing expertise.
 Transformational processes: the organization’s capabilities in management and
technology that are applied to converting inputs into outputs. Example: designer’s
management skills (planning, organizing, leading, controlling), gold and silver
smithing tools and expertise, website for marking.
  Outputs: the products, services, profits, losses, employee satisfaction or discontent,
etc., produced by the organization. Example: gold and silver rings, earring, braceles,
etc.
 Feedback: information about the reaction of the environment to the outputs, which
affects the inputs. Example: web customers like African-style designs, dislike
imitation old English designs.

7. What would be an example of the application of the contingency viewpoint?

 The application of the contingency viewpoint emphasizes that a manager’s approach
should vary according to that is be contingent on –the individual and the environment
situation. Example: contingency viewpoint is action is a manager facing a situation
with employee who regularly shows up late to work.
8. Where have I see an organization employ evidence-based management?
 Evidence-based management is process of applying certain scientific reasoning to
organizational practices. Translating principles based on best evidence into
organizational practice, bringing rationality to the decision-making process.
9. Why should I adopt a total quality management viewpoint?
 Should I adopt a total quality management viewpoint because is a approached by top
management and supported throughout the organization dedicated to continuous
quality improvement, training, and customer satisfaction.
10. What are three roles I could play as a manager in a learning organization?
 Three roles as a manager in learning organization
+ I can build a commitment to learning in which I instill my employees an
intellectual and emotional commitment to the ideas of learning, I am as a manager
need to lead the way by investing in it, publicly promoting it, creating reward and
symbols of it, and performing other similar activities. For instance, the term “Get out
of Jail”, refers to which employees could call in whatever they took a big risk on
behalf of the company in effect giving them permission to make and learn from
mistake.
+ I can work to generate the ideas with impact. As a manager, I need to try to
generate the ideas with impact that is ideas that add the value for customers,
employees, and shareholders, by increasing employees competence through training,
experimenting with new ideas and engaging in other leadership activities.
+ I can work to generate the ideas with impact. After generating the ideas, I can also
generalize them since it will reduce the barriers to learning among employees and
withing my organization. I can create a climate that reduces conflict, increases
communication, promotes teamwork, reward risk taking, reduce fear of failure, and to
increase cooperation.