Test 1 LISTENING Approximately 40 minutes (including 10 minutes’ transfer time) PART ONE Questions 1-12 © You will hear the introduction to a seminar, called the Business Master Class, about the use of Information Technology in the workplace. © As you listen, for questions 1-12, complete the notes, using up to three words or a number. ® After you have listened once, replay the recording. THE BUSINESS MASTER CL SEMINAR NOTES Arrangements for participants | 4 The event will take place over 2. Seminar organised by oe 3. The title of the last session will be | 4 To use the New Cty Hotel car park, delegates must obtain a Dr Sangalli | 5 Dr Sangalli has ai many | 6 The name of his consultancy is . : | 7 He is the author of B In Europe, he is the best-known The Business Master Class Two problems for companies 9 to become more 10 to establish new ..... ‘Two outcomes of session: | 41 design your own 12 take away documents containing actual 30Listening PART TWO. Questions 13-22 You will hear five different bu: been on _.. For each extract there are two tasks. For Task One, choose the purpose of each trip from the list A-H. For Task Two, choose the problem described from the list AH. © After you have listened once, replay the recording, 1ess people talking about trips they have recently Task One - Purpose © For questions 13-17, match the extracts with the purposes, listed A-H. © For each extract, choose the purpose stated. ‘© Write one letter (A-H) next to the number of the extract. 1B .. to supervise staff training to hold job interviews 14 ... Z to introduce new policy AGF: to observe working practices 16 to meet a new manager to sign a new contract 7 A B c D_ to visit possible new premises E F G H to deal with a complaint Task Two - Problem © For questions 18-22, match the extracts with the problems, listed A-H. © For each extract, choose the problem described. © Write one letter (A-H) next to the number of the extract. 18 | forgot a document. My hotel wes noisy. 19. | was late for a meeting. 20 .. The service at my hotel was bad. 21 I had some wrong information. A B c D_ | didn’t understand some figures. E F G I didn’t have an interpreter. H | experienced computer problems. 31Test 1 PART THREE Questions 23-30 ¢ You will hear part of a conversation between a management consultant and the Human Resources manager of Jenkins, a company which manufactures children’s clothing. For each question (23-30), mark one letter (A, B or C) for the correct answer. © After you have listened once, replay the recording. 23 24 25 26 27 32 What is said about the ownership of Jenkins? A The founder has sold the company to someone else. B Jenkins has merged with another company. C There has been no change of ownership. What does the Human Resources manager see as the main external threat to Jenkins? A Their retailers are becoming less willing to pay their prices. B Consumers are buying more top-of-the-range children’s clothes. © — More and more companies are producing children’s clothes. The Human Resources manager sees the company’s main strength as the fact that A__ thas several long-term contracts. B__ it makes products of high quality. C___ its distribution system is efficient. The Human Resources manager believes that Jenkins’s main weakness at present is that A the machinery is inadequate for current requirements. B the management style is out of line with modern demands. C the relations between management and workers are poor. According to the Human Resources manager, why do many machinists choose to leave? A They think that they can get better paid work elsewhere. B They feel that too much is expected of them. They lack confidence in the company’s future.a a Listening 28 When working to produce a batch of clothes A each team is responsible for a particular operation. B each member of the team produces a complete item. © _ each person carries out one part of the production process. “29 What change has been made to the range of goods? A Asmaller number cf different items is produced. B Each item is now made in smaller quantities. C Fewer new styles are introduced each year. 30 Whatis said about the machinists? A More of their work is falling below the required standard. B Some of them are earning less than they used to. C They have to spend longer learning to operate new machines. That is the end of the Listening test. You now have ten minutes to transfer your answers to your Answer Sheet. 33Test 2 LISTENING Approximately 40 minutes (including 10 minutes’ transfer time) PART ONE Questions 1-12 ¢ You will hear a consultant giving a talk to a group of UK business people about exporting to the United Arab Emirates (UAE). e As you listen, for questions 1-12, complete the notes, using up to three words or a number. © After you have listened once, replay the recording, Exporting to the UAE General introduction 1 UAE commercially important because of its 2. Acts as distribution centre for 3 UAE legal system has changed through simplification of What are UAE business people like as customers? 4 Usually very well informed about 5 Dislike . : concerning delivery and performance of goods. 6 Demand high standards of 7 People expect a Methods of selling in the UAE 8 Recommended first step: attend a 9 Most exporters begin by selling direct to 10 To supply a government organisation you need a 41. The problem with a joint venture is that itis an 12 You need 5 years’ experience before you open a 48 service. in the UAE. in the UAE. iin the UAEListening PART TWO. Questions 13-22 You will hear five different people talking about the relocation of their business premises. © For each extract there are two tasks. For Task One, choose the reason given for deciding to relocate the company premises from the list A-H. For Task Two, choose the problem described that arose after the relocation from the list A-H. e After you have listened ones, replay the recording. Task One - Reason © For questions 13-17, match the extracts with the reasons, listed A-H. ¢ For each extract, choose the reason given for the relocation. ‘¢ Write one letter (A-H) next io the number of the extract. 13 to cope with increased orders to accommodate new equipment needs 4 to share premises with new parent company 15 to reduce overheads 16 to make more efficient use of space to avoid problems with a contract A B c D_ to improve public relations E F G 7 7 to be nearer suppliers Task Two - Problem For questions 18-22, match the extracts with the problems, listed A-H. © For each extract, choose the problem that arose after the relocation. ‘e Write one letter (A-H) next to the number of the extract. 18 A. unfavourable publicity B_ dismissal of manager tae C decrease in productivity a D staff transport difficulties E inadequate staff facilities a. F too few new staff recruited G increase in communication costs H__ lack of time for training 49Test 2 PART THREE Questions 23-30 You will hear two managers, a man called Kevin and a woman called Juliet, discussing candidates they have just interviewed for a job. ¢ For each question (23-30), mark one letter (A, B or C) for the correct answer. @ After you have listened once, replay the recording. 23 Having interviewed all the candidates, Kevin says it’s difficult to. A remember particular individuals. B maintain objective standards about them. C relate them to their CVs. 24 Kevin and Juliet agree that Michael White is unsuitable because he A has changed his job so often. B doesn’t have the right qualifications. € showed the wrong attitude in the interview. 25 Juliet says the psychological profile test is useful for showing how people will A respond to working in teams. B react to tight deadlines. © develop as managers. 26 Why does Kevin think the case study exercise is a reliable test? A It puts candidates in a realistic situation. B It shows what priorities candidates have. C It requires candidates to think quickly. 27 The most important aspect of the job that the candidates have been interviewed for is A. setting up a new department. B co-ordinating different projects. C implementing policy changes. 50 i | i i | | j ' j jBer 28 29 30 Listening Kevin and Juliet wanted the Development Manager to be present because he A needs more experience at interviewing. B___ will be working with the successful candidate. © was the person who wrote the job description The deciding factor in choosing Elaine Harris for the job is her A attitude to work. B__ knowledge of business. C specialised experience. What does Juliet think is most difficult about interviewing candidates? A remaining enthusiastic throughout the process B__ having to think about different things at the same time © weighing up the consequences of her decisions r : That is the end of the Listening test. You now have ten minutes to transfer your answers to your Answer Sheet. 511 LISTENING Approximately 40 minutes (including 10 minutes’ transfer time) PART ONE Questions 1-12 You will hear a spokesperson telling a group of business people about the Business Support Agency ~ an organisation which distributes business and research grants. As you listen, for questions 1-12, complete the notes using up to three words or a number © After you have listened once, replay the recording. THE BUSINESS SUPPORT AGENCY (BSA) Who we are 1 BSA receives financial support from the Department of 2 and some companies. 3. Examples of work are shown in the 4 BSA made last year How to apply 5 () Contact the Office on 0188 45 45 45. (i) Complete the form, including: * history of company | + details of requirements | A | 7 (i) Meet one of the ager } 8 (iv) Write a plan, including all and What happens next 9. The final decision is taken by the 10 Successful applicants can expect to receive ofthe funding needed from the BSA. 11 Money will be paid in 12 Companies will neec to produce a at the end of the year 66Listening PART TWO Questions 13-22 ¢ You will hear five different people talking about changing their jobs. @ For each extract there are two tasks. For Task One, choose the reason for changing jobs from the list A-H. For Task Two, choose the problem area in the new workplace from the list A-H. @ After you have listened once, replay the recording. Task One - Reason for changing jobs © For questions 13-17, match the extracts with the reasons, listed A-H. For each extract, choose the reason each speaker mentions ‘® Write one letter (A-H) next to the number of the extract. 13 to escape from monotony to reduce travel time 14 .. to improve promotion opportunities 5 .. to experience a flatter company structure 16 ... to acquire a more creative role to deal with a wider range of people A B c D_ to increase time spent doing research E F G 7. 7 to make better use of qualifications Task Two - Problem area in the new workplace # For questions 18-22, match the extracts with the problem areas in the new workplace, listed A-H. © For each extract, choose the negative aspect each speaker mentions. ‘© Write one letter (A-H) next to the number of the extract. secretarial assistance ieee A internal communication B colleagues’ time management tid © type of training 20 D_ IT support E performance appraisal procedures 21. F quality of office equipment G H 22 clarity of company strategy 67Test 3 | PART THREE Questions 23-30 @ You will hear Tania and Jerry, two managers from a furniture manufacturer, discussing a meeting they have just attended. © For each question (23-30), mark one letter (A, B or C) for the correct answer. @ After you have listened once, replay the recording. 23 Why has the Chief Executive had to leave? A The company has been taken over. B The company’s share price has fallen. € The company has changed its strategy. 24 What is Tania’s opirion of the new Chief Executive? A He lacks the qualities necessary for the position, B His experience qualifies him for the job. € He will prove to be better than he seems. 25 What does the company intend to do? A concentrate on a smaller range of furniture products B diversify into non-furniture products C expand by taking over some of its competitors 26 In Jerry and Tania’s opinion, what should the company focus on in future? A increasing the market share of its core products B finding niche markets for its products € differentiating its products from those of competitors 27 Tania’s new area of responsibility is to manage A adivision. B_ achange. © abrand. 6828 30 Listening Jerry's fear about his new post is that A some of his statf might not like him being the boss. B__ he does not know enough about the field. C __ itwill not be sufficiently demanding What do Tania and Jerry think about the proposed television advertising campaign? A It will focus on the wrong products. B The company cannot afford it. C The timing is wrong Tania thinks that not enough money is being spent on A salaries. B product development. € the working environment. That is the end of the Listening test. You now have ten minutes to transfer your answers to your Answer Sheet. 69LISTENING Approximately 40 minutes (including 10 minutes’ transfer time) PART ONE Questions 1-12 © You will hear a representative of a company which organises trade fairs for academic recruitment. She is talking to a group of prospective clients. # As you listen, for questions 1-12, complete the notes using up to three words or a number. © After you have listened once, replay the recording. PRAXIS ACADEMIC RECRUITMENT FAIRS Specific geographical areas served: advertisements placed in (7) andon (8) one month before fair ‘Context-sensitive’ features: convenient (9) services of (10) | ) @) | Package includes: | ® @ 6) ‘Filtering system’: works through (6) advertising | More details from publicity leaflet about: (1) special serv: (12) 84Listening PART TWO. Questions 13-22 ‘© You will hear five different people speaking about changes in personnel in their place of work. ¢ For each extract there are two tasks. For Task One, choose the reason for the change in personnel from the list A-H. For Task Two, choose the action that has been taken as a result, from the list A-H. © Aiter you have listened once, replay the recording. Task One - Reason © For questions 13-17, match the extracts with the reason for the change in personnel, listed A-H. © For each extract, choose the reason given. @ Write one letter (A-H) next to the number of the extract. B. A. sick leave B dismissal ee © promotion = D_ secondment E resignation 16. F study leave G retirement 7. H_ redundancy Task Two - Action © For questions 18-22, match the extracts with the action taken, listed A-H. For each extract, choose the action described. © Write one letter (A-H) next to the number of the extract. 18 employment on a temporary contract contracting work to another company 19 ae doing a lot of overtime changing holiday plans increasing the work done at another site a1. postponing work giving staff extra training 22 romrmoonrp headhunting a successorTest 4 PART THREE Questions 23-30 © You will hear part of a radio interview with Paul Jefferson, who set up his own. import business. @ For each question (23-30), mark one letter (A, B or C) for the correct answer. @ After you have listened once, replay the recording. 23 Paul's immediate financial aim is to be able to A get out of debt. B satisfy his expensive tastes. © cover his regular outgoings 24 Sarah Hall's role in Paul's business is to A provide him with a regular income. B pay for the goods that he imports. C cover his marketing costs. 25 Paul finds it difficult to sell at a profit because A__ his customers drive down his prices. B his suppliers overcharge him. C his competitors can undercut him. 26 The supermarket told Paul that they A would stock a selection of his products. B_ thought his products wouldn't sell. © might buy his products in the future. 27 What was the reason for Paul's problem with the restaurant chain? A They cancelled their order. B They went out of business. C They refused to pay the agreed price. 8628 29 30 Listening Paul was told that the department store wanted to A increase the number of suppliers. B replace one of their suppliers. start stocking products like his. Paul's strategy now is to focus on A selling a limited range of products. B__ finding new lines to import. C targeting a few large customers. Paul's immediate priority is to A employ a sales person. B__ increase his sales. start selling abroad That is the end of the Listening test. You now have ten minutes to transfer your answers to your Answer Sheet. 87