Scribd Logo
Upload

Welcome to Scribd!

  • QAS Action Plan

    Uploaded by

    Toshi Varshney
    10 views5 pages
    This document summarizes the quality awareness survey conducted in 2017 at MSSL. It provides the key recommendations from the survey, actions taken to address the recommendations, and an analysis of the survey results. The analysis shows that 89% of associates and 91% of staff reported being aware of the company's quality policy, meeting or exceeding the desired satisfaction levels. Overall quality awareness across the organization was found to be 89%. The trend over the past few years of quality awareness surveys shows an increase in satisfaction levels.

    Original Description:

    Original Title

    QAS action Plan.xlsx

    Copyright

    © © All Rights Reserved

    Available Formats

    XLSX, PDF, TXT or read online from Scribd

    Did you find this document useful?

    Is this content inappropriate?

    Report this Document
    This document summarizes the quality awareness survey conducted in 2017 at MSSL. It provides the key recommendations from the survey, actions taken to address the recommendations, and an analysis of the survey results. The analysis shows that 89% of associates and 91% of staff reported being aware of the company's quality policy, meeting or exceeding the desired satisfaction levels. Overall quality awareness across the organization was found to be 89%. The trend over the past few years of quality awareness surveys shows an increase in satisfaction levels.

    Copyright:

    © All Rights Reserved
    Download as XLSX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as xlsx, pdf, or txt
    10 views5 pages

    QAS Action Plan

    Uploaded by

    Toshi Varshney
    This document summarizes the quality awareness survey conducted in 2017 at MSSL. It provides the key recommendations from the survey, actions taken to address the recommendations, and an analysis of the survey results. The analysis shows that 89% of associates and 91% of staff reported being aware of the company's quality policy, meeting or exceeding the desired satisfaction levels. Overall quality awareness across the organization was found to be 89%. The trend over the past few years of quality awareness surveys shows an increase in satisfaction levels.

    Copyright:

    © All Rights Reserved
    Download as XLSX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as xlsx, pdf, or txt
    of 5

    QUALITY AWARENESS SU

    S. No. Recommendations Action Taken Against Recommendation


    Sep'17

     Employees should be motivated


    1 Celebration of Theme of Year' 2017
    to do quality work.

    Quality Month Celebration - Nov17 to be


    Promote Quality Culture within started with the theme of “Get to the root
    2 MSSL through inclusive cause” including varoius Competitions
    participation of everyone (Poster Comp, Slogan Comp, Suggestions,
    Quiz , Best 8D)

    Individual Quality commitment by signing


    Commitment of employees
    3 towards Quality on commitment board, Area wise
    Commitment will be taken

    Quality Circles to be given more


    4 focus and encouraged to take Improved participation
    quality related problems.

    Put more Focus & awareness amongst


    Promote Suggestion Scheme in
    5 Plant employees to write Quality related
    suggestions

    To develop healthy competitive


    Encourage employees to participate in
    6 atmosphere, recognize, promote Annual Skill Competition
    talent and achieve excellence

    Make sure quality is discussed Revision of Induction Manual /


    7 during induction of employees Presentations / Work Permit System etc.
    and visitors. (as & when required)

    Legend:
    Starting of the Activity
    QUALITY AWARENESS SURVEY' 17~18

    Follow-Up

    Oct'17 Nov'17 Dec'17 Jan'18 Feb'18 Mar'18 Apr'18 May'18 Jun'18 Jul'18
    Aug'18
    QUALITY AWARENESS SURVEY ANALYSIS - 2017
    Total Nos. of
    Employees
    Nos. of Responses Fully Aware Partially Aware aware on Not Aware Total Responses
    Quality

    Associate 856 189 1045 130 1175


    Staff 101 16 117 11 128
    Overall 957 205 1162 141 1303

    QAS Analysis - 2017 QAS Trend


    0.92 89
    0.915
    0.9140625
    89 88
    0.91
    88
    0.905
    0.9 0.891788181 87
    0.895 0.889361702 120491
    12766 86 85
    0.89
    85
    0.885
    0.88 84
    0.875 83
    Associate Staff Overall Year 2015 Year 2016 Year 2017

    Analysis :-

    * 89% associates are aware with the Quality policy.


    * 91% Staff is aware with Company policy which is above the desired level
    * Regular Shop floor meetings & awareness sessions conducted to promote Quality Culture
    Organisation
    2017

    Satisfaction
    Desired Level Level

    80% 89%
    80% 91%
    80% 89%

    QAS Trend
    89
    88

    Year 2016 Year 2017

    evel
    mote Quality Culture within the

    You might also like