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Wasserstein Buys Globecomm: "Ready For The Internet"
Wasserstein Buys Globecomm: "Ready For The Internet"
Wasserstein Buys Globecomm: "Ready For The Internet"
October 2013
www.dualog.com
(+47) 77 62 19 00 or sales@dualog.com
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continued from page 1
By the end of December 2012 this new GSM and VSAT, as well as a range of VSAT, and GSM technology. Whether this
integrated unit was said to be providing value-added software products. private equity takeover of the Globecomm
connectivity services to approximately More than half of its customers commu- company will affect the way the organisa-
3,500 ships across the globe, via an array nicate over Inmarsat platforms, with the tion chooses to serve these 3,500 maritime
Vol 14 No 2 of connection platforms, from L-band to remainder divided between Iridium, users in the long run remains to be seen. DS
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much bandwidth. It’s better for us to just Marlink believes this access to a closed all the ships and want to get more into won’t take all the bandwidth, there’s a QoE
look it up on the screen and we can show user group across two different satellite using it for sharing, to manage the engines, system on the Lync so you don’t take the
them on the desktop, discuss it and point beams is particularly rare in the commer- work with the inspectors and so on. whole bandwidth,” said Mr Gjerde.
to what we want together.” cial maritime market, when compared Therefore we are now going to teach them “In that case it will be something we are
“We don’t need to send an e-mail with a with the more normal set-up where a how to use it and how to be efficient in including as a welfare thing. They are 28
large drawing out first so we can discuss it closed user group is established on a using it.” days at sea, so they need to be provided the
afterwards. It’s more of a real time thing – single beam. Simon Møkster has begun to add train- chance to talk to their family.”
we have it at the headquarters, we don’t ing in the system to its general education “That will be provided by the company,
have to send it out to the ship.” courses, and Mr Gjerde notes that he is also so (the savings) will be on the business
Mr Gjerde notes that some of the able to personally do training directly side, and will mean that it’s ok for the per-
schematics in question could create a 5 MB online with the ships if necessary. son to be at sea. The quality of life will be
or 10 MB file which would be time con- “We are doing both on board training better, there’ll be better welfare on board.
suming to try and transmit, maybe taking and some remote training, going through Lync is the first main step in that.”
an hour to get over to the ship. some important program tasks with them
“We don’t need to send it over, we’re so they understand all the ordinary Future development
just using up to 100 kbps to stay in contact. things,” he said. The future for Simon Møkster, now that it
You don’t need much bandwidth to discuss “We are looking into a computer based has implemented this new system, is to
it and see what you’re pointing at so we training program for Microsoft Lync, and work on perfecting the new processes it
don’t misunderstand each other,” he said. will add some officer training at head- has enabled, rather than trying to add a
“On Lync we use about 32 kbps for a quarters as well. So we’re going to create number of new applications too quickly.
voice call and about 100 kbps for a desktop procedures on how to use this correctly “We might have some new challenges
sharing session. If you put on the video as on board.” to deal with in the future so we might put
well, it depends on how much bandwidth “Some of the boats have started to use it some other things out there as well, but the
you have because it ranges from approxi- and see that it works very well, but others next thing we are going to do is just make
mately 128 kbps up to 384 kbps. If you have tried it to see that it’s working but sure we have it stable, running the new
want to have a full HD set up you need haven’t started using it for work processes.” platform,” Mr Gjerde told us.
much higher bandwidth, but we don’t put “We already have the platform, with the
it up so high.” Benefits front end and all the things we need, we
In fact, to limit the amount of band- Apart from the obvious time savings creat- have three virtual servers going at our
width used during video conference ses- ed by being able to work in real time with headquarters handling this. Even if we dou-
sions, Simon Møkster has rolled back the the ships, Mr Gjerde notes that the intro- bled, the number of clients on board we
video codec included in the Office 2013 duction of the new Lync system has creat- wouldn’t need to do anything more than
platform and replaced it with the Office ed additional financial benefits as well. buy the licences and look into the amount of
2010 codec – degrading the quality of the “Support is easier, and I think we’ve lines needed to the branch network.”
video but also reducing the bandwidth reduced the help desk costs by approxi- “I don’t see that many more clients,
required. mately one third, or something like that. maybe we could have one more client in
“The 2013 one is much higher resolution Digital Ship’s interview with Simon It’s a lot of money,” he explained. the office but we need to see. If it’s going to
Møkster was conducted via Lync
and takes much more bandwidth, so it was “We are saving money, the best thing is be used a lot and the process seems to be
a problem when you’re talking and run- that we don’t buy wrong equipment to very effective then it might be possible to
ning video. The video should be lower “We’ve had VSAT for about one year, send out to the ships, we confirm that these roll out a few more clients on each ship.”
quality rather than losing good speech an iDirect system. We started with that, are the correct parts that we need to get out When asked what advice he would give
quality,” he explained. before moving on to the closed user group to the boat. We could lose time and lose to any other shipping company IT man-
“The most important thing is that the on two satellites – so we are in control of money and go off-hire if we ended up agers thinking about embarking on a simi-
sound is good, if you have good band- our own bandwidth now. We share it sending the wrong part or whatever.” lar unified communications project, Mr
width you use the video, if not the picture among our ships,” said Mr Gjerde. “The investment is definitely paying off. Gjerde suggests that the most important
can just be made to disappear. Just sharing “We’ve gone from static bandwidth to We have all of this Lync infrastructure thing to remember is to walk before you
a picture on the screen rather than sending this dynamic system, where you get more inside our headquarters, so it’s only a Lync can run.
a detailed drawing can take about one- when you’re sending e-mail or going client on the ship. They just need the VSAT “I think they should start with just one
third of the bandwidth.” online. It’s not static anymore.” or the ICE or the 3G connection to get on it, or two clients, to see if they will get any-
“We can do video presentations and In addition to using the VSAT system and they always have one of them. It’s over thing out of it on board for their own work-
all of these things with lower bandwidth, Mr Gjerde notes that Simon Møkster’s ves- 99 per cent communication line up time, so ing processes, and take it from there. There
rather than doing professional video con- sels are also equipped to connect to 3G/4G it’s basically on the whole time.” are a lot of different types of ship and dif-
ferencing that might need approximately GSM services when near shore, as well as The Simon Møkster ships even have the ferent types of systems,” he said.
384 kbps or 512 kbps. We don’t need high the ICE wireless internet system available capability to connect directly to third party “You need to have the right infrastruc-
definition video from the ship, it’s good off the coast of Norway. stakeholders, be they oil companies or ture as well, so maybe they will need to
enough that you can see me and I can see It is estimated that the ships each other relevant parties, to discuss any issues look at their infrastructure and data capac-
you. It’s not so often you will need to see download about 40 GB per month on ICE, of importance in real time. ity on board before they start looking at
each other at all, it will be more likely you about 35 GB on the 3G/4G modem and in “Our ships can also call up other com- Lync or other communications platforms.
will show the desktop and the things you excess of 10 GB over the Marlink VSAT panies on their video system and partici- Preparation is very important. If you don’t
need to discuss. It more important the system – a huge amount of data, far pate in a meeting in a professional meeting have the IT system running properly on
details that you are getting from them.” greater than what the company had been room from the ship (depending on the the ship you could end up off-hire, and
In that regard Mr Gjerde notes that most using previously. available bandwidth),” said Mr Gjerde. that will cost you your daily rate income
sessions begin with voice or text only, with “It’s definitely more. Earlier, when we “An example could be Statoil putting on your ship.”
video added as and when required. started this project, we could only share their information into Lync, from their head- “Lync is a communications system, it’s
“We start all the connections just with mail and had a small amount of replication quarters, and showing something on the big a phone system, it’s a data sharing system,
the phone or with chat, we don’t start with on the TM Master software system (from screen on board. Other companies on Lync and it’s also a welfare system. Get the basic
the video calling. Then we might say ‘let’s Tero Marine), but it was low bandwidth are also starting to use these processes.” programs you need to run the ship and run
try video’ or ‘let’s try data sharing’,” he and it was expensive to do these things the “Going forward we want to get even your systems, and then put on these other
told us. way it was set up. The way we have it now, better using this with our different vendors things afterwards.”
“If (the available bandwidth) is not it’s a new world, both for us and for the and operators and partners that we have. It Should this be achieved successfully,
good enough at that moment we’ll wait. people on the ship,” said Mr Gjerde. will give us closer contact with everyone.” Mr Gjerde believes that the potential bene-
But normally it’s no problem to use video “The crew are very positive. They can From the crew point of view, access to fits are significant – as they have been
with the bandwidth we have. I’m satisfied also use it ship-to-ship, in case they need Lync has also created a greater level of already for his company.
and the ships are satisfied.” to discuss things with another ship that access to personal communications servic- “We’re already saving a lot on the
One unique aspect of the VSAT service has been through a particular operation, es, with the infrastructure built for the helpdesk, and we are getting closer in
being supplied to Simon Møkster is the fact so they can all learn about it from each business proving beneficial for everyone. bringing the ship and the office together,”
that the company has a single fleetwide other.” “In the near future you’ll be able to do he said.
contract for a dedicated amount of band- “We need to put together a plan to teach Skype connections via Lync, so the captain “Now we can say that we are working
width across two different satellites, that is them a little bit more about how to use it, can say ‘ok, you’ll get five to ten minutes easily and very closely together with the
shared among the ships. because we have now implemented it on with your wife from Lync to Skype’, but it ship. That is worth a lot of money.” DS
SATCOMS
hen the RMS Titanic sank after used for distress communications over MSC 92, and the outcome of the agenda
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independently monitor and evaluate the with the aim of preparing more thorough- seminate Maritime Safety Information is Coverage
performance of the Iridium network.” ly for a future move. also a key element and we felt it was criti- One of the capabilities that the Iridium net-
“I think it’s going to be a combination of “In 2009 Iridium had made a presenta- cal to make sure we had that.” work does offer, which other operators are
the two, certainly we have historical data tion to the IMO that it intended to seek This ability to handle broadcasting not able to match, is the ability of offer
so we’ll make assertions based on that. But GMDSS authorisation recognition, but that marks one of the most significant differ- services over Polar regions, particularly in
we’re looking to make sure that IMSO has effort was never really undertaken,” said ences between Iridium’s 2009 exploration the Arctic – an area that has seen rapidly
the tools as well to be able to evaluate that Mr Pemberton. of entry into GMDSS compared with this growing ship traffic in recent years.
from a third party standpoint. It sounds “As Iridium explored that with the US year, with the company set to introduce “At MSC 92, when our intent to apply
like that will be a little bit of a first for delegation and with MSC there were too such a capability to its network before the was being reviewed, that was one of the
IMSO as well, they’re used to being given many uncertainties at the time, but also end of 2013. elements that was highlighted by a num-
data and then trying to validate that the there were some technical attributes that “We have a data broadcast capability ber of the delegations,” notes Mr
data is accurate, versus actually having the the MSC viewed as imperative for the net- that we will be making available for com- Pemberton.
tools to verify that themselves.” work to have, which the Iridium network mercial use before the end of this year, and “They recognised the growing volume
Effectively, Mr Pemberton sees this as a did not have in 2009.” that’s sort of one of the key reasons to of maritime traffic in the Arctic, the open-
collaborative process, where IMSO and “So rather than apply when we didn’t restart these activities for recognition at ing up of new sea passages that allow the
Iridium will work together to find the best have the technical abilities they required, this time, because that one key technical shipping industry to save tremendous
way to determine the suitability of the we’ve taken 2012 and 2013 to develop that piece we didn’t have in 2009, we do have amounts of money on fuel and time.”
Iridium network for GMDSS. capability that was missing.” now in 2013,” said Mr Pemberton. “There really is sort of a void in the
“Absolutely, IMSO will be involved. The technical requirements to be “It’ll be used both commercially and for types of communications that you might
Effectively there’s an arm’s length relation- reviewed, and which will apply to any safety, but with the intent and expectation desire to have in that region, from a regu-
ship between the two organisations, we’re prospective GMDSS satellite service that we were going to use that functionali- latory and a safety perspective. Iridium is
looking to provide the service but ulti- providers, are contained in Resolution ty for GMDSS all along. We took the uniquely positioned to fill that void. We’re
mately they have a role to play in being A.1001(25), and Mr Pemberton notes that requirements as defined in resolution not exclusively looking to support commu-
able to provide the reports back to the mar- Iridium has examined these thoroughly to A.1001 and adopted those in our system nications in the Arctic, we’re looking to do
itime industry and the MSC that GMDSS make sure that its network is able to cope functional requirements when we were it on a global basis, but it’s a unique differ-
services are being provided with a quality with the demands that will be placed on it. developing the service. Our intent or entiator that our network possesses.”
that the industry expects and needs to “We’ve got our checklist to be able to expectation is that having built the service When asked if Iridium saw this Arctic
operate safely,” he said. demonstrate compliance against that, but I it’s going to be used for commercial use as coverage as the ‘trump card’ in its GMDSS
“Anything these two organisations think that there are some key ones – maybe well, but it is applicable for GMDSS use.” application, Mr Pemberton noted that,
can do to help each other in their respec- not all of the requirements are equal in “In 2009 we explained intent, but we while it may not be the deciding factor, it
tive duties is key in what we’re trying to some people’s minds,” he said. never really followed it up with action, would likely play an important role in
support.” “Certainly system availability, to be in because we understood that there were demonstrating the attractiveness of the
the three nines or four nines (i.e. 99.9 per some things that weren’t quite ready yet. company’s proposition.
2009 to 2013 cent or 99.99 per cent) of system availabili- In 2013 we’ve explained intent and we’re “If you’d asked me prior to the MSC
Iridium’s declaration of intent in April of ty is critical. Being able to prioritise voice following that with action, and we believe meeting I would have said that it’s inter-
this year was a significant step forward for and/or data communication into a vessel that we can show 100 per cent compliance esting but I don’t know how critical it will
the company after it pulled back from an is obviously quite critical.” – so that makes this effort a little bit differ- be to people’s thinking. Based on a lot of
earlier attempt at GMDSS inclusion in 2009 “The broadcast capability to help dis- ent to the 2009 effort.” the comments that were made in the gen-
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SATCOMS
eral session, as well as to us directly by stimulates innovation from an Iridium per- and how much room they have on their assessment. That will probably be a multi-
different delegations, it’s clearly some- spective as well.” vessels for one versus the other, but I sus- day effort.”
thing that people are very, very interested “Everyone understands why the pect that if and when Iridium is recognised That NCSR subcommittee meeting will
in,” he said. requirements are there for the level of safe- for GMDSS services that kind of conversa- take place starting 30 June 2014, so at least
“To use your term, will it be the ‘trump ty communications, so there’s a potential tion would become more active.” a few months in advance of that date
card’? I don’t know, but certainly the benefit to the industry.” The idea of having two terminals on Iridium, through the US delegation, will be
understanding of the delegations is that The introduction of a second provider board does also raise the question of submitting the application for review.
that is something that Iridium can unique- for GMDSS could also allow ships to carry whether it would be feasible to have a The rest of 2013 and the first half of next
ly provide, and that’s overlapping with the two satellite terminals to provide redun- combined GMDSS terminal able to access year will be spent preparing all of the
growing demand for communications and dancy and improve their ability to access the networks of either provider, though Mr required information for that process.
operations in those regions.” distress services. Pemberton believes this is a less likely out- GMDSS product development will take
“It’s a very compelling story, timing has Such a set up could potentially decrease come. a back seat, to some extent, until the
just been very fortunate for us that our the required level of availability for the “Technically today that would be a fair- process is completed, though Mr
application is coming along at the same satellite networks – a ship carrying two ter- ly challenging engineering solution to Pemberton notes that there are longer term
time that the MSC is struggling with what minals would be able to have 99.99 per make happen,” he said. plans to introduce a new range of equip-
they can mandate in terms of communica- cent availability even if neither one of the “It might be a little premature to have ment a few years down the line.
tions in the Arctic. It’s sort of new turf for networks could reach that figure inde- that conversation yet, it’s hard to under- “If we stay on the current roadmap we
everyone.” pendently if it was able to switch between stand what technology breakthroughs are have now for inclusion in the GMDSS in
the two. around the corner and what the market the late 2014 to late 2015 timeframe, it’s our
After acceptance “That’s certainly possible, I’ve been may want in a few years to come.” expectation that the first GMDSS terminals
Should Iridium be accepted as an party to some conversations along those “I can certainly understand that a vessel that would be sold to the market would be
approved provider of GMDSS services in lines. I’ll liken it a little bit to the conver- with a finite amount of space might find based on existing products today, L-band
the next few years, there are a number of sation that’s been had in aviation, today something like that highly desirable, but if transceivers which have the prioritised voice
potentially interesting implications. when satellite terminals are being intro- I can buy two independent platforms and data capabilities and would also be
From the Iridium point of view it would capable of the receive capability,” he said.
certainly open up a new path to getting its “We also do have new product develop-
terminals installed on shipping vessels, ment underway, which are being devel-
something that Mr Pemberton sees as oped with the expectation that we would
offering two main benefits. support GMDSS services in the future.
“I think it’s twofold, (having terminals Those products would probably be coming
on ships that are also generating non-dis- to market sometime after 2015, capable of
tress revenue) is certainly one of them, to supporting not only GMDSS but also much
have access to a broader portion of the higher throughout IP services. That will
market and be able to provide a broader become more of the complete vessel com-
breadth of communication solutions for munications solution.”
them,” he said. “So there will be near term solutions for
“We’ve got more than 200 manufactur- people who want to buy a platform just for
ing and service partners around the globe, GMDSS, quite similar to what most vessels
many of them in the maritime community, are doing with Sat-C or Sat-B terminals
we have relationships with many of the today. But in the not too distant future
world’s largest fleets, and there really has we’d expect to have new platforms that
been a growing call from the maritime incorporate that capability into a system
community itself for Iridium, or for an that does a whole bunch more, available
alternative to effectively the monopoly that probably in the 2016 timeframe.”
exists today.” That development would also coincide
“So yes, certainly there are some finan- with the planned launch of the Iridium
cial opportunities there, but also as we NEXT network, the company’s next gener-
become more experienced and more recog- ation satellite constellation, which Mr
nised in the maritime community we look Pemberton notes will offer the same capa-
on it as a duty or a service to the industry bilities as the existing satellites when it
to try and meet their requirements.” comes to GMDSS requirements, but would
Of course, the potential introduction of have further benefits on the commercial
competition into the market for safety side.
services could also create concerns that “On the GMDSS side, we can do this on
manufacturers and service providers will the existing constellation so it really does-
begin to feel pressure to cut their costs to The Iridium network covers the entire globe – including the Poles, n’t have much of an effect there. We might
gain an advantage, which could potential- which may be a key point in the company’s application see minor changes like improved latency
ly lead to a degradation in the quality and or capacity, something like that, but we
reliability of distress communications. don’t expect it to be material to providing
Mr Pemberton accepts that this is a duced in aviation they’re so reliable and cheaper than one combined platform then GMDSS services,” he said.
valid question, though he believes work everywhere we fly, they’re another it makes it rather challenging to have a “It’s really on the higher throughput on
that other industries have shown that piece of equipment on board the aircraft market for that combined platform, and I the non-safety communications that it’s
competition can create more positives that we no longer need,” said Mr think that will ultimately be what drives really compelling. Of course, if you have a
than negatives. Pemberton. that solution one way or another.” platform that is benefitting from the higher
“The only thing I can share so far is our “But I think one of the conversations throughput of Iridium NEXT in combina-
experience in the aviation sector, we have that will probably play out for years to Next steps tion with the safety services then that’s
about four years’ of experience there, and come, especially if you have two inde- Despite this talk of two-terminal GMDSS something that is probably pretty desirable
Iridium being approved to provide safety pendent providers such as an Iridium and systems and combined antennas, Iridium to the market.”
services in the aviation sector has certainly an Inmarsat, could be whether, instead of still has much work to do before it can For the moment however, Iridium will
stimulated innovation from the competi- four nines (99.99 per cent) could we get begin to offer GMDSS services. For the need to keep working on its application
tors to try to close the gap between the away with three (99.9 per cent) because moment, planning and preparation are the and allow the political wheels at IMO to
capabilities and the price point that between the two of them I’m at more than keystones of the company’s application. continue to turn as it waits for its opportu-
Iridium was offering on our new products four nines. Or it could be that I’ve got “The big milestone will be when the nity to join the GMDSS.
and services versus what had been there Iridium and Inmarsat on my vessel so application is officially submitted by We have come a long way in improv-
historically,” he said. now there’s something else on my vessel Iridium, through the US delegation, to the ing maritime safety and distress commu-
“To some extent I would say that it that I don’t need any more that was more NCSR subcommittee next year,” Mr nication since the sinking of the Titanic
looks like it will benefit the industry, expensive.” Pemberton explains. over a century ago – perhaps the next
because there will be an alternative means “I’m not sure which direction the con- “We’ve got to submit that bill, translat- stage in the development of the GMDSS
of how things can be done. That stimulates versation will go, maybe it will go to both ed for all the delegations to review, and at will help to make travel at sea safer than
innovation from the competitors, which depending on how much money it costs that meeting we’ll start going through the ever before. DS
SATCOMS
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p20-33:p1-14.qxd 13/09/2013 16:06 Page 7
SOFTWARE
phone communications, and e-mail and computer access on board their vessels as bandwidth and airtime offerings.
internet facilities, where available, with part of that package.” Another MLC recommendation is to
any charges for the use of these services Connectivity at sea comes at a cost to allow for “correspondence courses in a
being reasonable in amount.” shipowners, but several satcom providers variety of subjects of interest to seafarers”.
“It’s guidance in this case, it’s not so offer solutions to control that cost and/or There again, several companies are
biding,” notes Mr Wagner, of the ILO. share it with the seafarers. already offering maritime distance learn-
“This convention is implemented through For instance, individual crew members ing and computer based training pack-
national laws so many of these things have to can be assigned a data allowance, or a pay- ages, across an almost limitless range of
be worked out at the national level.” as-you-go account which they can top up subjects. Shipowners that wish to provide
Mr Wagner does believe, however, that when needed. The International Shipping educational content through the use of IT
some shipowners are endeavouring to Federation is additionally pushing for free should have no problem doing so, in con-
improve their communications facilities Wi-Fi provision for seafarers in ports. junction with a variety of providers.
“because it’s good business and it’s the “There is also certainly an increase to
way they’re going to attract people on try and encourage ports to provide free Looking ahead
their vessels.” Wi-Fi access in port,” says Ms Shaw. Although those latter two recommenda-
“The idea of going out and being isolat- She explains that as seafarers move to tions on communicaiotns and recreation
‘Good shipowners, the ones who are ed for a long period of time is unaccept- smartphones, they want to bring their own are just that, recommendations, they
looking to the future there, they are trying able to young people today,” he notes. device to sea and expect to be able to use it might become compulsory in the future.
to make their ships attractive places “Good shipowners, the ones who are to write e-mails and access applications. The Seafarers’ Welfare Convention,
to work’ – Brandt Wagner, ILO looking to the future there, they are trying to which the MLC has revised, states that
make their ships attractive places to work by Recreation “welfare facilities and services shall be
munications for medical assistance. providing as much internet access as possi- The MLC guidelines on recreational facil- reviewed frequently to ensure that they
Other areas of inspection include: mini- ble, easier access to movies, easier access to ities on board suggest that, where practi- are appropriate in the light of changes in
mum age, medical certification, qualifica- calling home. Many ships have direct e-mail cable, consideration should be given to: the needs of seafarers resulting from tech-
tions of seafarers, employment agreements, and communications so seafarers are really television viewing and the reception of nical, operational and other developments
use of recruitment and placement service, never out of contact with their family.” radio broadcasts; “showing of films, the in the shipping industry.”
manning levels for the ship, accommoda- Natalie Shaw, of the ISF, has noticed stock of which must be adequate for the “A convention is a living document,”
tion, on-board recreational facilities, food another trend. duration of the voyage and, where neces- says Mr Wagner, of the ILO.
and catering, health and safety and acci- “A number of companies have started sary, changed at reasonable intervals”; “In the future, it can be amended. The
dent prevention, on-board complaint pro- to put that as one of the benefits when and “electronic equipment such as a radio, convention is designed to allow amend-
cedures, and payment of wages. they negotiate their collective bargaining television, video recorders, DVD/CD ments that may actually make some of these
agreement,” she says. player, personal computer and software things that we’re talking about mandatory.”
Communications “As part of the package which they’re and cassette recorder/player”. “As the needs come, as people recog-
Communications and entertainment negotiating on an annual basis, the union Although these provisions are not com- nise what is possible, the things will hap-
come under the non-binding recommen- side may well put forward a request for pulsory, several satcom providers obvi- pen. So the Maritime Labour Convention
dations set by the MLC. These guidelines these services and products and pay ously see a potential market there, as they isn’t something that was just adopted and
state that seafarers should be granted increases. And some companies have cho- are getting ready to launch content pack- will stay entirely as it is forever, it will
“reasonable access to ship-to-shore tele- sen to suggest provision of e-mail and ages in addition to their more typical change with the needs of the industry.” DS
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s many involved in IT will no (which is probably subject matter for an ‘wrap up’ XP with a fourth service pack displaying what appeared to be ‘stern
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SOFTWARE
‘traditional’ user interfaces the default replace ageing hardware, supplying direct offices which is why they are equally management of the fleet, thereby significant-
user interface of Windows 8 is quite a replacement computers running Windows applicable to ships. ly reducing IT administration overheads.
departure. Conversely, for others it is nat- 7 or 8 is the preferred solution. The ship’s main server hosts the applica- As more of our terrestrial IT environ-
urally intuitive – especially on ships For those having a total rethink it’s not tions and / or the client’s entire interactive ments are ‘entering clouds’ and maritime
equipped with VSAT (or other non pay- too long before the advantages of ‘thin user interface (e.g. Microsoft Windows). bandwidth availability continues to
as-you-go systems) where ship staff clients’ and ‘virtualisation’ or Linux are The client systems can be bespoke termi- broaden (albeit at a significantly slower
already use touch-screen devices running being considered. nals or standard computers providing only rate than terrestrial bandwidth availabili-
Windows 8, or non-Windows operating I am probably not alone in saying that I that they support the remote protocol of the ty) it’s not too difficult to imagine a future
systems, to access the internet. will miss the ‘Windows eXPerience’. server (e.g. the Remote Desktop Protocol in where terrestrial clouds play host to ship
If you happen to watch any of the When confronted with an on board instal- the case of Microsoft). systems, to some extent.
youtube.com video clips and recognise the lation ravaged by viruses and malware it A key advantage is that by deploying a In the meantime, however, a more
behaviour then fear not – rumour has it was often quite amazing what could be single server with a single suite of applica- immediate future with each ship’s server
that Microsoft are reinstating the infamous achieved by re-applying Service Pack 3. tions all clients use the same versions of effectively acting as a ‘remote micro-cloud’
‘Start Button’ in Windows 8.1, scheduled Very often it would totally restore a sys- those applications and, perhaps more would seem to be the favoured option.
for release later this year. tem that was otherwise on the brink of importantly, each client’s individual data As ship system designers and builders
If previously running Windows XP, sim- complete reinstallation. is centrally stored. still face the inevitable question “How is
ilar considerations apply when moving to That is not something that can be done With hardware redundancy factored that scenario affected by the ship losing
Windows 8 as to Windows 7. An important with, for example, Windows 7. Once the into the central storage system, and auto- internet connectivity?”, a remotely man-
difference is that Windows 8 is consider- operating system has detected that a serv- matic backups of that centrally stored data aged client / server environment seems to
ably younger than Windows 7 so it is even ice pack has previously been applied it being made, data is secure and there is no be a sensible option – at least for now…
more important to check that software orig- will not, by default, subsequently allow it need to consider which users are storing With these new options and improving
inally designed for Windows XP works to be re-applied – which is shame. what and where – and how (or if) that data technologies on the horizon, the transition
properly on a system running Windows 8. Whilst I will certainly miss the ‘old is being backed up. from XP may in fact be seen as a necessary
workhorse’ I look forward to experiencing Another key advantage of the architec- kick start to move today’s ships into tomor-
IT Overhaul? the advantages of what I believe could ture is that the server systems normally pro- row’s IT environment. While the transition
Many ships have peer-to-peer networks replace it – e.g. ‘virtually indestructible’, vide powerful remote management and might be challenging, the potential benefits
comprising computers running Windows virtual operating systems on the ship’s multiple site deployment options. This should make the effort worthwhile and
XP. Many ships have dedicated Windows workstation computers. potentially enables not only remote manage- provide stability in shipboard infra-
Servers, Windows Domains and net- Perhaps the retirement of Windows XP ment of individual ships but also remote structure for many years to come. DS
worked computers running the will result in increased deployment of
Professional Edition of Windows XP. Both such platforms which provide major bene- About the author
are perfectly good, stable solutions. fits in terms of resilience, security and rel- Gary McDonald is technical director of IT@Sea UK, a company specialis-
For shipping companies operating ative ease of management. ing in all aspects of IT and Communications for the shipping and offshore
fleets predominantly running Windows The benefits of thin client platforms sectors. Mr McDonald has worked with a number of major shipping compa-
XP the announcement of its effective ‘end (such as Microsoft Desktop Services and nies during his more than 15 years in the industry, including BP Shipping,
of life’ has invoked a mixture of responses. VMWare Virtual Desktop Infrastructure, Chevron, BG Energy, Andrew Weir and Bibby Ship Management.
For some it’s a case of “it’s not broken to name but two) are primarily described Mr McDonald can be reached at garymcdonald@itatsea.net, or via the website
www.itatsea.net
so don’t fix it.” For others, having to in contexts relating to remote or branch
TM Master...
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Maintenance & Inventory - Docking Management - Centralised Procurement - Crew Management - Voyage e-Log - HSSEQA
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p20-33:p1-14.qxd 13/09/2013 16:07 Page 13
SOFTWARE
www.eagle.org
Digital Ship
documentation department. can be settled quickly and the period of
Giving secure web access to a carrier’s time between reconciling an agent’s
internal systems is also a good way of account and receiving the payments can be
reducing the number of routine calls made appreciably shortened.
to staff. Although retaining direct customer
contact is good, customers and carriers alike Security
will benefit from being able to obtain rou- Of course, security is an issue. Opening
tine data with the minimum of fuss. internal databases, operational systems
Cargo tracking is a good example where and other software to the world-wide-web
any cargo-related event could be made vis- is a big step.
ible to customers. Cargos can be tracked But intelligent software packages will
online by a variety of parameters such as contain sophisticated facilities allowing the
booking reference, bill of lading, container carrier to set the rules and parameters for
reference, vehicle or cargo item number individual and group users, including
through a web browser. access and retrieval rights. It will also con-
Cashflow can also be improved through trol the sharing of data between multiple
linking web access to internal client-server companies, their subsidiaries and their out-
systems. stations based on defined user privileges.
Taking again the example of a container- Installing packaged software allows
Online services can integrate the information in various software systems
across a company’s workflow ship operator and its global network of shipping companies of all sizes to compete
agents – a browser based application can eas- alongside those with deeper pockets
ily be implemented to allow agents to view who’ve taken the decision to invest in
customers, thus maximising revenue for to analyse the potential profitability of the their own tailored Statement of Account. bespoke applications. But linking these
the vessel operator. order before it is accepted. Agents can log-on through the browser internal systems with web services to
Customers can search vessel schedules to view their current balance, showing col- allow data sharing brings a range of addi-
Customer service directly from the carrier’s own database lected freight and agency commissions for tional and valuable benefits.
Web access is not only useful for outsta- ensuring the information they receive is up- all relevant voyages as well as a record of Process efficiencies, cost savings, cash-
tions, suppliers and vendors, but it can to-date. It also eliminates the need to re-key disbursements. flow improvements and enhanced cus-
also deliver an enhanced user experience data. The customer can then make an imme- By allowing agents direct access to a tomer service can all be achieved through
for customers. Many carriers allow their diate booking for a preferred voyage. carrier’s internal systems, timely informa- an intelligent marriage of web and
customers access to their specific data Web interfaces may also be used to cre- tion is received, anomalies and disputes existing technology. DS
through a dedicated web portal. ate and finalise a bill of lading. Good por-
Customers can use the portal to request tals will include pre-set templates pre-pop-
About the author
a rate for a particular consignment. The ulated with as much information as possi-
Lars Fischer is managing director of Softship Data Processing Ltd,
portal will ensure that customer require- ble leaving the customer to complete just a Singapore, a wholly-owned subsidiary of Softship AG, a provider of software
ments are captured in a standard format few fields. Draft bills can be viewed and solutions to the international liner shipping sector. www.softship.com
which enables the carrier to respond quick- amended quickly and easily before being
ly and accurately. It also allows the carrier submitted automatically to the relevant
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Xenemetrix testing fuel monitoring system Space AIS satellite ready for launch
www.eurocontrol.ca the largest container shipping companies www.comdev.ca payload is a Low Data Rate (LDR) com-
in the world with headquarters in Israel,” www.exactearth.com munications package that will receive and
Xenemetrix is field-testing its new Petro- managing in excess of 100 vessels and retransmit data from isolated earth-based
Marine XRF TM monitoring system, associated with The Clean Cargo Working Canadian manufacturer COM DEV has transmitters.
with its Canadian parent company Group. announced that it has completed final test- DND has granted a licence to COM
Eurocontrol Technics Group announcing This would seem to suggest that the ing of a new satellite to receive AIS signals DEV’s subsidiary exactEarth to commer-
that it has started a pilot project with company in question is ZIM, though in space at a Canadian Space Agency cialise the AIS data collected from
a shipping company headquartered Eurocontrol did not wish to confirm or (CSA) laboratory in Ottawa, Ontario. M3MSat and integrate it with the data
in Israel. deny this to Digital Ship when asked. The low-earth orbit (LEO) Maritime collected from the rest of the exactEarth
Petro-Marine XRF TM is an onboard Under the pilot project, Xenemetrix is Monitoring and Messaging Microsatellite constellation.
or hub-based X-Ray Fluorescence analy- installing the Petro-Marine XRF TM moni- (M3MSat) is now being prepared for ship- “We are very pleased that the M3MSat
sis system. It monitors sulphur levels toring system at the shipping company’s ment to the Russian Cosmodrome in satellite has passed this crucial stage of
in marine fuels, Cat Fines during bunker- hub in its main port. Once the tests are Baikonur, in Kazakhstan, for a planned testing,” said Michael Pley, CEO of COM
ing of the ship and before actual fuel completed, Eurocontrol says that the ship- launch in December 2013. DEV International.
usage, sea water contamination in fuels, ping company will consider implementing The M3MSat is an R&D project of the “The micro-satellite bus that we used
and wear metals and additives in lubri- the system at seven of its shipping hubs CSA and Defence Research and has a great deal of potential for future
cant oils. worldwide. Development Canada (DRDC), an agency space missions and it supports the most
Eurocontrol says that this facilitates For comparison, ZIM has 10 hubs of the Department of National Defence capable payload ever built for detecting
regulatory compliance and preventive around the world. (DND). As the mission prime contractor, ships through satellite-AIS.”
maintenance, as well as helping prevent With Eurocontrol estimating that there COM DEV designed, developed and built “DRDC and the CSA are very impor-
engine failure. are about 55,000 merchant ships in service, the satellite bus and its two payloads. tant clients for the company and we are
The shipping company currently test- it says that the available market for its The primary payload is an advanced grateful for the opportunity to be their
ing the system has not been named, Petro-Marine XRF TM system approxi- Automatic Identification System (AIS) for mission prime contractor on this signifi-
though Eurocontrol describes it as “one of mates to $1.6 billion. detecting vessels at sea. The secondary cant research and development project.”
Digital Ship
NGM Energy chooses Thomas Gunn’s Voyager Transas ECDIS for aid ship
www.globalnavigationsolutions.com
www.thomasgunn.com www.transas.com Multifunction Display 26’’ in Premium
Plus configuration, including Navi-
Thomas Gunn has announced that Greek Transas Marine says that it will supply Planner voyage planning software, Radar
shipping company NGM Energy has and install its Navi-Sailor ECDIS overlay, and firewall protector. The deal is
decided to use the Voyager software sys- Multifunction Display on the Logos Hope, partly financed by a donation from
tem to manage chart updating on all 16 a vessel operated by German charity GBA Transas Marine.
vessels in its fleet. Ships. “When we were contacted by senior
Voyager is an automated onboard chart GBA started in the 1970s around the management of the GBA Ships to support
management system. It provides the idea of “good books for all”. The Logos their humanitarian mission, it was imme-
mariner with a personalised database of Hope is the fourth ship operated by the diately clear that Transas wants to support
charts, publications and Notices to Mariners organisation, and the only one currently in the provision of knowledge and help
(NMs) organised in a folio system. service. around the world,” said Ralf Lehnert,
NGM Energy, which is part of the The vessel visits ports around the managing director of Transas Marine
Moundreas family shipping business, has world, bringing with it books and aid. It International.
Voyager will be used to manage charts
also chosen Thomas Gunn’s Outfit remains in each port for about two weeks, “We are very delighted and proud to
for the NGM fleet
Management Service (OMS) for the auto- welcoming visitors on board. help GBA and that they will use our prod-
mated supply of paper charts. Thomas Gunn says that the latest ver- Under the agreement, Transas will uct to conduct their navigation around the
“NGM Energy is committed to improv- sion of Voyager, released in May, enables deliver its Dual Navi-Sailor ECDIS 4000 world, where such help is demanded.”
ing efficiency on board,” said Captain bridge personnel to manage all their navi- GBA Ships’
Sergey Martynenko. gational information through a single operational costs
“Our business prides itself on offering the service that, for the first time, includes are met by spon-
industry a highly professional service, and NAVAREA warnings. sorship of
we are confident that our decision to roll out Voyager 4 is available for trial and to onboard person-
Voyager across the fleet will enable us to buy from Global Navigation Solutions nel, general dona-
maintain this commitment in the future.” companies and distributors. tions and gifts,
reductions and
Fugro wins Angolan contract with Total waivers of fees by
civic and port
www.fugro.com positioning services and navigation sys- authorities, book
tems for Total E&P Angola’s drilling units, sales, and corpo-
Fugro has announced that it has been vessels and structures, together with rate support from
awarded a three-year survey contract by onshore and offshore survey services. suppliers and
Total E&P Angola. The contract is a continuation of servic- companies in
With an estimated value of $26 million, es supplied to Total E&P Angola under a The Logos Hope delivers books and aid around the world each port of call.
the deal covers the provision of offshore similar contract since 2008.
n 2008, DNV claimed that ECDIS, if incidents still occur on ships navigating igator experienced in electronic navigation hydrographic offices should allow
6 continents
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