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Fix Webcam Issues in Windows 10 by
Disabling Frame Server Mode

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A technological change made in Windows 10 Anniversary Update caused a problem where
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This problem was rst perceived as a bug in the Anniversary Update, but it appears to be an
Creation Tool or Direct Download
intentional change in the Redstone 1 update. Microsoft seems to have dropped support for
MJPEG or H264 encoding standards and moved towards YUY2 for performance. Webcams that
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Rafael Rivera has found a workaround for this issue. Follow these steps:

1. Create a Restore Point rst. How to Enable Blue Light Reduction in Windows 10?

2. Start Regedit.exe and go to the following key:

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HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows Media Foundation\Platform after uninstalling it with PowerShell

3. Create a REG_DWORD value named EnableFrameServerMode and leave the data to 0 . Windows 10: Latest Cumulative Update Direct
Download Links
4. If you’re using Windows 64-bit, make the changes here, in addition:

HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Microsoft\Windows Media Foundation\Platform How to Download Missing System les (dll, exe, sys)
from Microsoft site

The above key is for 32-bit applications running on a Windows 64-bit computer.

5. Exit the Registry Editor.

Realtek drivers speci c issue

The following error may be logged in the System Event Log repeatedly:

Service Control Manager - The Windows Camera Frame Server service terminated unexpec

The following error consistently occurs just after the above error as logged in the Event Application
Log:

Application Error - Faulting application name: svchost.exe_FrameServer, version: 10.

Faulting module name: RsProvider.dll, version: 1.30.0.0, time stamp: 0x57ee1a06
Exception code: 0xc0000005
Fault offset: 0x000000000007bd6d
Faulting process id: 0x458
Faulting application start time: 0x01d6619a58c690a6
Faulting application path: C:\Windows\System32\svchost.exe
Faulting module path: C:\Program Files\Realtek\RsProviders\RsProvider.dll
Report Id: b5fe8c79-a485-428f-8087-e7a90ce0d976
Faulting package full name:
Faulting package-relative application ID:

The RsProvider.dll (a Realtek driver le), appears to be the issue causing the Windows Camera
Frame Server service to crash. It has been observed that renaming the RsProviders folder xes the
issue which would prevent RsProvider.dll from being used.

Go to the following folder:

C:\Program Files\Realtek

In that folder locate and then right-click and rename the RsProviders folder to something else
such as RsProviders_

Log out and then log back in again (or restart the computer).

References

Control which apps can access your webcam in Windows 10

Find Which Program is Using Your Webcam Currently

Microsoft Has Broken Millions Of Webcams With Windows 10 Anniversary Update –

Thurrott.com)

Windows 10 Anniversary Update Breaks USB Camera Functionality – Graves On SOHO

Technology

Hope that helps.

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About the author

Ramesh Srinivasan founded Winhelponline.com back in 2005. He is passionate about Microsoft

technologies and he has been a Microsoft Most Valuable Professional (MVP) for 10 consecutive years from
2003 to 2012.

Microsoft > Windows > Windows 10 > Fix Webcam Issues in Windows 10 by Disabling Frame Server Mode

23 thoughts on “Fix Webcam Issues in Windows 10 by Disabling Frame

Server Mode”

William

The address for the “If you’re using a 64-bit application” also applies to if you are using a 32-bit
version of Windows. The rst address applies to 32-bit applications on 64-bit Windows.

Reply

Ramesh Srinivasan

@William: Yes. You’re correct. And thanks for commenting. Shall include the note in the article
shortly.

Reply

Bernard Kripkee

A variant that worked for me: I had a similar problem on my HP Envy All-in-One 27-b1XX running
Windows 10 Home 64 Bit, version 1809. Until a couple of days ago, Windows Camera and
Windows Hello were working ne. Two days ago, I reset Windows 10 Home 64 Bit version 1809
and reinstalled all my apps. All my drivers are up to date. After the reset, Windows Camera
wouldn’t work and Windows Hello couldn’t start the camera. Rafael Rivera’s suggestion enabled
Windows Camera to work, but it didn’t x Windows Hello. Windows Hello still couldn’t start the
camera, even though the camera was working in other apps. When I removed Windows Hello
and tried to set it up again, it told me that another app was using the camera and I would have to
close that other app. I stumbled upon the following modi cation that enabled both Windows
Camera and Windows Hello to work: In the registry at
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows Media Foundation\Platform I created a
DWord named EnableFrameServerMode . However, instead of giving it the value 0 as
recommended by Rafael Rivera, I gave it the value 1. I did the same at
HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Microsoft\Windows Media
Foundation\Platform . With these changes to the registry, both Windows Camera and Windows
Hello are working on my PC.

Reply

Dhruv

Been looking for a x on my Lenovo T470. This worked like a charm! Thank you so much.

Reply

Dhananjay

Had the same issue with my Lenovo X1 Yoga. This worked

Reply

Sakhawat Jameel

Thanks this worked for my Lenovo Y50-70 with Windows 10 all updates installed. I also saw this
issue through logs

Reply

Sakhawat Jameel

Bernard Kripkee’s solution doesn’t work for Windows Hello even Camera stopped working worse
than before, previously it was crashing & then restarting regularly just a bit of interruptions but
after setting Dword of EnableFrameServerMode to 1 Camera crash or hang for in nite time.

Reply

Bernard Kripkee

As of 04/06/2019: After a Windows Update on 04/03/2019, Windows Frame Server is broken

again. My Camera and Windows Hello both stopped working. I was able to get both of them
working again by changing a DWord in my registry from 1 to 2. The DWord is
Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows Media
Foundation\Platform\EnableFrameServerMode

I have also changed another registry DWord to 2:

HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Microsoft\Windows Media
Foundation\Platform\EnableFrameServerMode

Next development as of 09/05/2019:

I installed Windows 10 version 1903. After the installation, Windows Hello, Camera and Windows
Frame Server were working without the DWords in the registry for EnableFrameServerMode, so
it appears that version 1903 resolved this problem.

However, HP Support Assistant invited me to install IR camera driver-Realtek, SoftPaq number

sp78998, Version 10.0.10586.11226, which it describes as “the IR camera driver for Windows
Hello.” I did this installation, and it promptly broke Windows Frame Server, Windows Hello and
Camera. Windows Frame Server crashed every time I tried to use Windows Hello, and Windows
Hello told me that it couldn’t nd my camera. Camera would not display an image. I tried to x
the problem by using the EnableFrameServerMode DWord using the values 0, 1, 2 and 4
successively. None of them worked. I then used Windows Restore to back out the installation of
IR camera driver-Realtek. Immediately Windows Frame Server, Windows Hello and Camera
worked again.

Conclusion: IR camera driver-Realtek breaks Windows Frame Server in Windows 10 Version 1903.
Don’t use it.

My PC is an HP Envy All-in-one 27-b1XX.

Reply

Pablo Monza

The proposed solution worked in a Lenovo T470 laptop

Reply

Pandu POLUAN

OMG IT WORKS!!! Thank you!!!!

I have been nearly tearing my hair out trying to gure out why my laptop’s webcam would start
very choppy then stopped working totally after a minute or so. And now everything went
swimmingly well!

Reply

Jay

Had the same issue in a new Dell XPS 15 7590 and this xed it beautifully. Thanks!

Reply

chris

thanks a lot! – saved me hours of B,S&T.

Reply

Frank

Didn’t work for me. Any changes made in 2020?

Regards,
Frank

Reply

Steve Peck

Open Start > Settings > Apps > Apps & features
Scroll down to (or search for) Camera
Select it
Click Advanced options
Click Reset

Reply

Niko

Amazing!!! I’ve been looking for a solution to this since ages and this trick did it for me.

Reply

MC

Hello. My computer crashes when starting the camera app alone and when doing video calls
using Zoom and Skype. It says the error is about SPUVCbv.sys (KMODE EXCEPTION NOT
HANDLED). I think this happened after I updated to the latest version of Windows. As of April 23,
2020, I tried the solution on this post, and also did a reset on the camera app but both didn’t
work on my HP EliteBook 2570p. Any other possible solutions? Would greatly appreciate your
help on this.

Reply

Jsh

Thank you for this! Worked on Lenovo Yoga c940-15 with Windows camera frame server using
more and more ram until zoom crashed

Reply

Posk

Not working on Windows 10 version 2002 (Insider build) Still BSOD on opening Zoom.

Reply

Arty

Fantastic. It worked like magic!!

Really appreciate this x… many thanks 🙂

Reply

Je

Worked on my lenovo t470s! I’ve spent hours looking for a solution and rolling back/updating
drivers but this did the trick. Thanks!

Reply

Tom

before it didn’t recognize the camera. after changing the registry I see a black screen instead, but
no picture. I’m using Lenovo X1 6th gen.

Reply

Jasper

Thanks a lot for sharing!

The issue is xed on my Lenovo E550 after applying both xes: regedit and renaming realtek
folder.

Reply

Never Mind

It is beyond absurd that customer have to go through these kind of hoops when owners of these
companies travel around in private jets. The day of reckoning will come.

Reply

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