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Article 1
Article 1
Article 1
employees are still working on-site. Just as telecommuting has changed the way of work,
on-site employment is being forced to change too, Gartner found.
"If you break these employees into three categories, there's ones that can work remotely;
there's those that are no longer working; and there's those that are actually still going into a
workplace," Kropp said. "That category that's still going into the workplace is 30% to 40% of
employees."
Working on-site during a pandemic isn't only a stressful time for the employees, but also for
leaders. It brings about questions: "How do you manage them? How do you think about
engaging with them? It's incredibly important, but a very overlooked group from this
perspective," Kropp said.
While government organizations such as the Occupational Safety and Health Administration
(OSHA) have provided suggestions for basic safety protocols, such as social distancing and
frequent cleanings, many organizations are still in the dark for how exactly to conduct in-
person business, Kropp noted.
To help HR leaders improve on-site employees' experiences during this pandemic, Kropp
outlined the following six tips to help HR professionals best manage on-site workers.
Gartner also recommended limiting on-site teams to as few people as possible, providing
more private spaces, and enforcing strict hygiene rules to help prevent the spread of the
virus.
In addition to basic safety standards, Kropp also emphasized the importance of managing
the perception of safety. People will react to this pandemic in various ways, companies
should maintain composure and steer employees toward feelings of safety, Kropp added.
Leaders should show their commitment to safety by regularly sharing helpful and fact-based
information via the company's internal employee portal or through virtual town halls. These
mediums allow HR leaders to educate workers with proper courses of action should they
begin showing signs of infection or come in contact with an infected individual, according to
the release.
Instead of trying to offer all of the answers, Gartner suggested leaders and managers
encourage employees to use trusted websites such as the World Health Organization (WHO)
and Centers for Disease Control and Prevention (CDC) to gain information.
HR should review and alter company policies to ensure every employee has equal access to
healthcare offerings. They should also make sure employees coming on-site for work still
have access to their usual sick leave or PTO, according to the release.
Gartner suggested that once the crisis has passed, employers encourage employees working
from home, or those who have accumulated leave, to donate some of that time off to create
a PTO bank for those working on-site.
HR leaders can provide support in numerous ways, whether it's by dividing workers into
teams that alternate work days, or providing free on-site food and snacks. Kropp said some
companies are even doing the grocery shopping and dry cleaning for workers.
Organizations should also permit high risk employees--such as pregnant women, those with
weakened immune systems, or those older than 65--to take paid sick leave for up to 30 days
if necessary.
Some 43% of employees in an April 2 Gartner poll said their organizations are asking
managers to collect feedback from workers in response to the COVID-19 pandemic. This
information is intended to then be shared with senior leaders, as stated in the release.
Feedback can be used to drive employee investment decisions and learn how to better deal
and manage the safety and experience of on-site workers, according to the release.
"Employees, for the most part, are trying to work hard and make an impact," Kropp said.
"The problem is that everyone is moving a thousand miles an hour trying to get things done.
One of the things that we often forget, as leaders of an organization, is simply to say thank
you and recognize the contributions that our employees are making."