HUMAN RESSOURCES FINAL EXAM

Exercice n°4 :

Objective : Maximize the quality of

services offered.

Input Process Outp

# Quality officers # Quality audits conducted % Erro
# Quality procedures % Quality standards implemmented # Error
$ Budget % Services with quality audits performed % Com
% Costu

# Comp

KPIs to measure the achievement of the

objective :
- % Quality standards implemmented
- % Compliance with quality standards
- $ Cost of poor quality

Initiatives to adress the

implemmentation of the objectives :
 - Six sigma training
- TQM program
- Quality standards review .

DONE BY : HARCHE MOHAMED MOUNIR