TEMS Investigation KPI

Definitions – Telephony
TEMS Investigation KPI Definitions – Telephony 2006-12-19

© Ericsson TEMS AB 2006. All rights reserved.

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2006-12-19 TEMS Investigation KPI Definitions – Telephony

Contents

1. Introduction .................................................................1

2. KPIs for Telephony .....................................................1

2.1. Service Non-Accessibility [%] ..................................................1
2.2. Setup Time [s] ..........................................................................1
2.3. Speech Quality on Sample Basis [dBQ] ..................................2
2.4. Speech Quality on Sample Basis [MOS] .................................2
2.5. Call Cut-off Ratio [%]................................................................2
2.6. Signaling Diagram....................................................................4

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1. Introduction
This document describes in detail how KPIs (Key Performance Indicators) for the
telephony (i.e. ordinary voice) service are calculated in TEMS Investigation 8.0.

Note that KPIs are computed only for mobile-originated (MO) calls, not for mobile-
terminated (MT) calls.

The KPI definitions are based on ETSI TS 102 250-2 V1.4.1.

How input data to KPI calculations is collected is not dealt with in this document.

2. KPIs for Telephony

2.1. Service Non-Accessibility [%]

Denotes the probability that the end-customer cannot access the service when
requested although the phone indicates having network coverage:

# of unsuccessful call attempts

Service Non-Accessibility [%] = ------------------------------------------- x 100
total # of call attempts

Start trigger: RRC Connection Request/Channel Request message sent. There can
be more than one such message per call attempt; the first message shall then be
taken as start trigger.
Trigger point 1 in section 2.6

Stop trigger: Connect message received from the MSC. In an unsuccessful call
attempt, this trigger point is never reached.
Trigger point 30 in section 2.6

2.2. Setup Time [s]

Denotes the time between sending of complete address information and receipt of
call setup notification:

Setup Time [s] = tconnection established – tRRC Connection Request

Start trigger: RRC Connection Request message sent. There can be more than
one RRC Connection Request message per call attempt; the first message shall
then be taken as start trigger.
Trigger point 1 in section 2.6

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TEMS Investigation KPI Definitions – Telephony 2006-12-19

Stop trigger: Connect message received from the MSC. In an unsuccessful call
attempt, this trigger point is never reached.
Trigger point 30 in section 2.6

2.3. Speech Quality on Sample Basis [dBQ]

Denotes the end-to-end speech transmission quality of the mobile telephony service
computed on a sample-by-sample basis.

The quality is judged using the SQI algorithm. This algorithm is designed to mimic
the user’s reaction to disturbances such as noise, robot voice, echo, dropouts, etc.:

sum of SQI scores for all samples

Speech Quality on Sample Basis [dBQ] = ---------------------------------------------
# of samples

Start trigger: Connect message received.

Trigger point 30 in section 2.6

Stop trigger: Disconnect message sent.

Trigger point 35 in section 2.6

2.4. Speech Quality on Sample Basis [MOS]

Denotes the end-to-end speech transmission quality of the mobile telephony service
computed on a sample-by-sample basis.

The quality is judged using the PESQ algorithm.

sum of PESQ scores for all samples

Speech Quality on Sample Basis [MOS] = ---------------------------------------------
# of samples

Start trigger: Connect message received.

Trigger point 30 in section 2.6

Stop trigger: Disconnect message sent.

Trigger point 35 in section 2.6

2.5. Call Cut-off Ratio [%]

Denotes the probability that a successful call attempt is ended by a cause other than
the intentional termination by the user:

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# of dropped calls
Call Cut-off Ratio [%] = ------------------------------------------ x 100
# of successful call attempts

Start trigger: Connect message received.

Trigger point 30 in section 2.6

Stop trigger: Disconnect message sent.

Trigger point 35 in section 2.6

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2.6. Signaling Diagram

UE Network

1 RRC Connection Request 2

4 RRC Connection Setup 3

5 Insynch Ind 6

7 RRC Connection Setup Complete 8

9 CM Service Request 10

12 Security Mode Command 11

13 Security Mode Complete 14

Service 16 Identity Request 15

17 Identity Response 18

19 Setup 20

22 Call Proceeding 21

24 Radio Bearer Setup 23

25 Radio Bearer Setup Complete 26

28 Alerting 27

30 Connect 32

33 Connect Ack 34

Quality
Conversation

35 Disconnect 36

38 Release 37

39 Release complete 40

42 Radio Bearer Release 41

43 Radio Bearer Release Complete 44

46 RRC Connection Release 45

47 RRC Connection Release Complete 48

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