Professional Documents
Culture Documents
How To Fulfil An Order
How To Fulfil An Order
How To Fulfil An Order
Content
• Order Management
• Pending Orders/How to RTS
• Cancelled Orders
• Order Statuses
• Key Changes
2
Order Overview
A tool that allows sellers to look at all their pending, Ready to Ship, Shipped and Completed Orders
Seller dispatches the orders, hence the order status changes to shipped.
Seller can view his orders in completed status ( Sub statuses include
Delivered, Cancelled, Delivery Failed, Return).
Order Management
4
Pending Order/ How to RTS
5
Pending Order/ How to RTS
When a seller will click on the Manage Order tab following tabs will be shown;
• Pending
• All
• Standard Ready
• To Ship (RTS)
• Shipped
• Completed
• Delivered
• Cancelled
• Delivery Failed
• Returned
6
Pending Order/ How to RTS
When a seller will click on the Manage Order tab it will land on Pending Orders where seller can see all his
pending orders.
7
CSV Import / Export Feature
8
Order Management
9
Order Management
• When a seller will click on the + (sign) it will take
seller on delivery provider option where seller has to
select from the drop down options to create
package.
• When a seller will click on Order No. he/she can see all
the details of customer Information, Transaction
Information, Billing Address, Shipping Address.
• Seller can also see all the details by ITEMS where seller
can see the details by Item ID, Daraz ID, Seller SKU, Daraz
SKU, Product, Shipment Type, Retail price, Refunds,
Bundle ID, Bundle Discount, Voucher ID, Voucher
Discount, Shipping status.
10
Order Management
Shipped:
• Once the orders are on RTS, the seller will
dispatch the order after putting in the
tracking number
• Make sure all the orders have unique tracking
number
• All orders are timely shipped with in the SLA.
Completed:
Status falls under complete
• Delivered
• Cancelled
• Delivery Failed
• Returned
11
Order Management
Key Changes/Impact
- Shipping SLA: It will be a constant monitor on ASC for the
seller to follow the deadline.
- Bundled orders: For all the bundles, the orders will appear with
the bundle details so that the vendors can easily identify by order
numbers
- Exact Searches: When it comes to the searches, only exact and
accurate searches would work. We need to make sure that the
vendor knows so that they don’t get confused.
- The seller CAN cancel the order under RTS tab.
- The entire process of Pending to Shipped should be less than 48
hours
- Order Management is directly related to Seller Rating Seller
rating plays a vital role in his growth. They need to be explained
how crucial exactly is it to follow the SLA and KPIs.
12
Thank you!