Syed Ehteram ul haq

syedetheram@gmail.com
MOBILE NO: +966534298671

OBJECTIVE

To be a part of company that indulges professional growth which provides challenging and
rewarding career while allowing me to utilize my knowledge and skills

Work Experience

 Company Name : SMS (Smart management Solution)

Project Name : STC (Saudi telecom Company) Project –SSM Manage services
From : June 1st 2019 to Present
Location : Riyadh- KSA
Position : Field Engineer-Team Leader

 Project Name : YASREF HOUSING PROJECT

From : Jan 2017 to May 2019
Location : YANBU
Position : Storage coordinator

 Company Name : PERMASTEELISA GROUP

From : Jan-15 to Dec-2017
Location : Riyadh (KSA)
Position : System analyst

 Company Name : Best Western Plus fursan Hotel

From : Sep-11-2014 to Oct-1-2015
Location : Riyadh (KSA)
Position : Technical support

 Company Name : TATA communications PVT LTD

From : Nov-2-08 to March-10-2012
Location : Hyderabad, India.
Position : Telecom/IT engineer

TECHNICAL SKILLS
 Provide technical assistance and support for incoming queries and incidents related to computer
systems, software, and hardware.
 PC OS migrations by Acronis tools
 Backup Images and Restore including Users profiles and pst files
 Microsoft Outlook support for users

Email: syedetheram@gmail.com Mobile: +966 534298671

  Experience resolving standard Windows desktop, Office applications, Emails issues, and basic
understanding networking.
 Maintain and configuring CISCO edges switches
 Maintain VLAN as per the departments
 Maintain and monitoring cisco switches i.e upgrade firmware
 Respond to queries over the phone/email or in person.
 Watch Guard Firewall Configuring Web Security for URL Filtering
 Creating users for VPN for remote access
 Creating NAT on real IP for critical users for direct connection to their desktop remotely
 Coordinating with cable technician for pulling and labelling ,organising network racks ,patch panel
management in data center .
 Record all information associated with incidents, problems and/or requests in the IT Service desk
ticketing system in an accurate and timely manner.
 Following up with end users to ensure full resolution of issues
 Ensure Operating System critical updates and security patches, as well as software version updates
and patches, are applied on computers
 Experience with ticketing tracking systems and meeting ticket resolution (SLAs) experience with
desktop support tools (Microsoft SCCM, Manage Engine Desktop Central…etc.) and the ability to
quickly learn new tools and technologies
 Experience in Meeting rooms Audio & Video conferencing facilities
 (Polycom GS500, CX5500/Skype for Business/Click Share…etc.)
 Manage desktops configuration and image development, patch management design and
implementation, and desktops and systems deployment
 Excellent customer service, written and verbal communication skills (customer oriented)
 Troubleshooting & root cause analysis of hardware/software/ Performance problems.
 Experience resolving standard Windows desktop, Office applications, Emails issues, and basic
understanding networking.
 SAN Management & Fiber Networks with Perform configuration management
 Convene & conduct meetings, develop project plans, manage projects to
 Completion and meet agreed Target dates
 Provide subject matter expertise and backup support to co-workers in the
 Enterprise Storage Mgmt. team
 Develop & Maintain Management, Chargeback, and Utilization Reporting
 Develop plans supporting Life-Cycle-Management of storage resources
 Communication - Work effectively with other Infrastructure groups including
 The Network, Server & Database teams as well as the Application Development teams
 Provide problem management & escalation with the aid & support of the
 TRC, TAM, and HOS Management
 Provides support for Storage systems escalations, planning, processes for development
management, Maintenance, & documentation

TELECOM TECHNICAL SKILLS:

 Familiar Knowledge of Mediation and ITU concepts.

Email: syedetheram@gmail.com Mobile: +966 534298671

  Maintains and manages 200+ seat call center systems, including quality management, work force
management, predictive dialer, IVR, ETC
  level 2 support on repairs and troubleshooting, and provide documentation to internal support
 Ability to find technology workarounds to issues that cannot be resolved in a timely fashion
 Provide feedback to management concerning possible problems or areas of improvement
 Logs telecommunications work order service calls, and trouble analysis with technical expertise
 Full support on application including all channels (IOS, Android, Portal, IVR, e-sale).
 Provide queue management to make sure SLA's are met
 Analysis of unusual behavior in requests for fraud, hit scripts, DDoS attacks or wrong user actions
and provide report to security
 Contacting with different STC backbends like (network, CRM, ODS,).
 Monitor All services like (GSM, DATA service connects and disconnect, different STC product
purchase (Mobile Devices, Packages), QITAF system,
 Ensure every service working properly in every channel with no network issues.
 Enhancing all services by finding out Failed Transactions Reasons and cooperate with all different
Backbends to fix it.
 Following up with end users to ensure full resolution of issues

AREAS OF EXPERTISE:

 Maintaining Faxing, printing, photocopying, filing and scanning and

 Maintaining Passive and active components for connectivity for LAN
 CCTV, access identity card sensor card of parking.
 Raising of purchase orders and invoice tracking.
 Creating and modifying documents using Microsoft Office.
 Setting up and coordinating meetings and international conferences.
 Involvement in social media implementation.
 Updating, processing and filing of all documents and invoice.
 Implemented extended access list, standard access list and NAT on Cisco routers
 Configuring and Troubleshooting ISP Modems for internet connectivity issues.
 Overseen network and equipment upgrades like Cat OS image upgrades, IOS,
 Configuration and maintenance of Active directory.
 Configuration and maintenance of DHCP, DNS.
 Microsoft Office suite
 Anti-Virus and Anti-SPAM products
 VPN remote access configuration & troubleshooting
 Network printer troubleshooting
 Active Directory user management
 Network support & administration
 Backup and restore data.
 Configured Internet connection sharing.
 Network printing configuration.
 Designed and Maintained Local Area Network with the connectivity.
 Maintaining the LAN and Structural Cabling Network.

Email: syedetheram@gmail.com Mobile: +966 534298671

 STRENGTHS

Good verbal & written communication skill Willingness to learn new things & to work in a team.
Ability to rapidly build relationship and set up trust. Ability to cope up with different situations

SKILL SET
 Protocols known : TCP/IP, DHCP, RIPv1, RIPv2, IGRP, EIGRP, OSPF
 Routers : Cisco 1700, 2500, 2600, 3600, 7200 Series
 Switches : Cisco 1900, 2900, 4500
 Firewalls : Cisco 5520
 Frame relay : VLAN, NAT
 Proficiency in : MS OFFICE
 Platforms known : Win 7 and Win 10
 Worked on : Windows Server

EDUCATION & QUALIFICATION

 Bachelor of Commerce -from (Osmania University)
Hyderabad(2012)

Additional Courses
 CCNA, CCNP Certification
 MCSE
 Hardware and networking
From ZOOM technologies Hyderabad - (2015)
 CISCO CERTIFIED IN CCNA-(2015)
 CISCO ID: CSCO12889881

PERSONAL INFORMATION:

Name : Syed Ehteram ul Haq

Nationality : Indian
Languages Known : English, Urdu, intermediate in Arabic.
KSA License : Valid
Iqama : Transferable

Email: syedetheram@gmail.com Mobile: +966 534298671