Dear Partner,

Subject: Essential Banking Services i.e. Mirco ATM, Cash Withdrawals, Cash Deposits and Domestic
Money Transfers being rendered through BC’s during nationwide lockdown on account of Corona Virus

In light of countrywide lockdown and movement restrictions due to Coronavirus, we wish to ensure
seamless delivery of essential banking services i.e. Micro ATM, Cash Withdrawal, Cash Deposits and
Domestic Money transfers through Bank Branches and Banking Correspondents (BCs). BCs are service
providers of the bank who are responsible for delivery of banking services through their Customer Service
Points (CSPs).

As the essential banking services to be provided by BCs during lockdown, it is recommended that BCs &
Customer Service Points should be allowed to function with limited staff during lockdown, subject to &
governed by directions given by local administration from time to time.

Partner Name: CSC E-Governance Services India Limited (CSC)

IndusInd Bank Limited

IndusInd Bank Limited, Building No. 7, Solitaire Corporate Park, Andheri-Ghatkopar Link Road,
Chakala, Andheri E, Mumbai – 400 093, India

Registered Office : 2401 Gen Thimmayya Road, Pune 411 001, India
Visit us at www.indusind.com
CIN : L65191PN1994PLC076333