Muhammad Raza Ahmad Khan

325, Street 8, Sector A, Askari 14, Rawalpindi, Pakistan

m_raza_khan@hotmail.com Tel: (051) 5157145; 0300-9745574

PROFESSIONAL SUMMARY

A seasoned management professional having more than eighteen years of diverse experience in project
management, quality assurance, entrepreneurship, business incubation, product development,
teaching/research, university-industry linkages, and consulting. Having Masters in Industrial Engineering and
Manufacturing Systems Engineering -‘Technical MBA’ from the University of Wisconsin-Madison, USA. A
team leader who believes in the power of organizational integration and synergy. Talent for pro-actively
identifying and resolving problems. Experience in working with medium and large organizations in USA and
Pakistan with a track record of making significant improvements.

KEY STRENGHTS

 Strategic Planning &  University Teaching/  Cost Control and

Operations Management
 Quality Management
Systems
 Entrepreneurship &
Business Incubation
 Product Development
 Project Coordination
Research Budgeting
 Change Management  Statistical Methods
 Process Improvement/  Team Leadership &
Root Cause Analysis Collaboration
 Customer Satisfaction  Computer Skills
 Lean & Quick Response  “Can do” Approach
Management

PROFESSIONAL EXPERIENCE

COMSATS Institute of Information Technology (CIIT) Islamabad, Pakistan 11/2011-Present

General Manager – (UIL & TT), Office of Research, Innovation & Commercialization (ORIC)
Promote the development of public-private partnerships in support of university research, link the university’s
research community with the needs and priorities of the corporate sector, develop opportunities for applied
research and explore opportunities for technology transfer and the commercialization of university research
(including incubators and research parks). Manage day to day operations of the department.

Selected Achievements:
 Instrumental in CIIT winning the 1 st. Federation of Pakistan Chamber of Commerce & Industry Achievement
Award (gold medal). FPCCI is the apex body for trade and industry of Pakistan.

 Devised (being implemented) a conceptual/structural framework and strategic plan for the Office of Research,
Innovation & Commercialization at CIIT.

 Initiated professional development services from ORIC CIIT platform.

 As head of its Secretariat, successfully organized the first Pak-China Business Forum 2012, a mega-event, in
which over eighty corporate/public/academic organizations from both Pakistan and China participated.

 ORIC CIIT has consistently secured ‘Top Performers’ W category in HEC self-assessment with a score of
93/100 & 97/100 in 2012 and 2013 respectively.

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 Muhammad Raza Ahmad Khan
Institute of Business & Management, UET Lahore, Pakistan 1/2010-10/2011

Lead Faculty Operations & Project Management (OPM)/Assistant Professor

Performed teaching/research in operations, project, and total quality management. As Lead Faculty of OPM,
provided input for curriculum development/review for MBA/BBA programs and program development in this
area. In addition, coordinated research and industry liaison initiatives as Head of the Research Unit of OPM
(RUOPM.)

Competitiveness Support Fund, Ministry of Finance & USAID Islamabad, Pakistan 8/2009-12/2009

Director Projects – Matching Grants/Business Incubator

Responsible for identifying, selecting, and getting approved matching grants/business incubation projects by
the Board of Directors, headed by the State Minister of Finance, Government of Pakistan. CSF’s Matching
Grants/Business Incubator facility provides financial support to eligible projects that enhance the national
industrial competitiveness.

Selected Achievements:
 Took lead in starting the first Agriculture-sector business incubation centre project at the University of
Agriculture, Faisalabad.

 Improved the matching grants/business incubator selection and evaluation criteria to make it simple, more
objective, and structured in terms of timeline.

National University of Sciences & Technology Islamabad, Pakistan 10/2003-5/2009

General Manager, Technology Incubation Centre (3/2007 – 5/2009)

Managed operations of the first technology incubator in Pakistan that provides physical office space and a
basic set of services to tech. based start-up businesses. The incubator hosted 11 companies with annual
revenue of over Rs. 55 million and 60 full time employees. In 2008, first company graduated from the
incubation centre.

Selected Achievements:
 Restructured the organization to meet the challenges of creating an 'incubation friendly' environment for
potential entrepreneurs to incubate their technology based companies.

 Secured a World Bank infoDev. ‘capacity building’ grant for incubation industry in Pakistan. InfoDev. is a
global program to promote innovative projects for economic and social development.

 Designed the state of the art incubator building (now functional) at the new NUST campus in H-12 Islamabad.
 Started NUST Professional Development Centre as its founding project director.
 Developed and presented project proposal for the NUST Technology Park (first in Pakistan) estimated at a cost
of Rs. 5.16 billion to be built on a land parcel of 50 acres.
 Strengthened international links through active participation with AABI, NBIA, BIIA, and the World Bank.

RAIES (Raza Industrial Engineering Solutions) Islamabad, Pakistan 8/2004-3/2007

Chief Executive Officer

Started my entrepreneurial venture RAIES (Raza Industrial Engineering Solutions), a NUST technology incubation
company that offered consulting and professional training solutions to clients in the public/private sector.

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 Muhammad Raza Ahmad Khan
Selected Achievements:
 Trained professionals from reputed organization such as Mobilink, Pakistan State Oil, Pakistan Aeronautical
Complex, ICI, KSB Pumps, Engro Chemicals, Crescent Bahuman, LUMS, etc. in lean/six sigma methodology.

 RAIES was the first faculty owned incubation company in Pakistan!

Head, Operations/Technology Management (OTM) Division – Asst. Professor (10/2003 – 2/2007)

NUST Business School (then NUST Institute of Management Sciences)
Managed the Division while performing teaching/research in subject areas of operations and technology
management. Ensured that qualified faculty is available in the area of specialization. Periodically reviewed
and improved MBA and BBA curriculum.

Selected Achievements:

 Achieved top three rating amongst faculty based on student feedback.

 Organized and co-led the first ever Six Sigma workshop at the country level.
 Conducted over 100 student projects with diverse industries that focused on improvement of operational
performance, productivity improvement, lean management and implementation of TQM.
 Supervised MBA thesis in area of my specialization. Selected research topics were:
 Cost of Poor Quality in Aircraft Maintenance at Pakistan Air Force.
 Faculty Empowerment as Tool for Achieving Competitive Advantage
 Initial Quality Study of Selected Car Models in Pakistan

Newell Rubbermaid Centerville, IA, USA 4/2001-3/2003

Quality Assurance Manager

As member of the executive Staff team, managed Quality Assurance Department at Newell-Rubbermaid’s
Centerville, IA plant, a manufacturing facility of outdoor storage products. Managed customer and supplier
relationships from an Operations’ perspective. Spearheaded system-wide profitability improvements using
advanced concepts of TQM and lean manufacturing.

Selected Achievements:

 Rigorously analyzed customer complaints/warranty claims data to unhide the fact that the plant was losing
38% of its operating income due to poor quality.
 Saved over $1.0 million by implementing process improvements in assembly line layout, packing sequence,
operator training, and simplification/standardization.
 Developed and implemented an On the Job Training system for the shopfloor workers. Implemented use of
visual shopfloor management.
 Implemented a system to regularly conduct Kaizen Blitz resulting in 50% increase in capacity and $0.7 million
in cost savings to the company in one year.
 Implemented cellular manufacturing principles in a challenging environment where it was difficult to change
the plant layout due to heavy machinery and a culture that relied on heaps of WIP and FG inventory.

Teel Plastics, Inc. Baraboo, WI, USA 9/1995-2/2001

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 Muhammad Raza Ahmad Khan
Director of Corporate Projects (1/2000 – 2/2001)
As member of company’s senior management held responsibility for implementation of corporate business
strategy and corporate-wide improvement projects. As Management Representative provided leadership in
conducting internal/external audits and management reviews to maintain and improve ISO 9001 quality
management system.

Selected Achievements:
 Comprehensively analyzed historical data to identify gaps in delivery performance and conducted QRM
(Quick Response Manufacturing) cost/benefit analysis.
 Educated, trained, and led a multifunctional QRM Planning Team to develop company-wide implementation
plan and budget to reduce RFQ and order lead time by 50%.
 Re-organized office functions including customer service, estimating, scheduling, engineering, and purchasing
into Q-ROCs (Quick Response Office Cells) reducing office order processing time from eight to one day.
 Educated and trained Cellular Manufacturing teams to develop simplified procedures based on a flat
organization and process ownership model.
 Modeled the factory using MPX to determine critical bottlenecks to facilitate implementation of Setup
Reduction (SMED) at shopfloor level.

Senior Quality Engineer (4/1999 – 12/1999)

Quality Engineer (9/1995 – 3/1999)
Provided lead in instilling quality engineering practices across different business lines of the company.
Extensively used statistical techniques and root cause analysis for process improvements. Procured and
designed measurement devices. Using Advanced Product Quality Planning worked with Big 3 automotive
customers (tier 1 & 2) to make the production system compliant with their requirements. As Management
Representative assumed full responsibility and accountability for company’s quality management system.

Selected Achievements:
 Championed implementation of ISO9001 as leader/trainer of the ISO9001 Project Team attaining certification
without employing external consultants. Organized auditing activities as the company lead auditor.
 Coordinated multi-functional gross margin improvement projects for greater efficiency and scrap reduction of
50% or more.
 Took lead in conducting annual surveys to monitor customer satisfaction in coordination with Sales &
Marketing Department.
 Developed an inter-linked corrective/preventive action request (CPAR), customer complaints, and deviation
requests database system.
 Prepared and implemented PPAP (Production Part Approval Process) for automotive customers.
 Developed an instructions database system that included critical testing and inspection procedures, gage R&R
and calibration system.
 Coached the production staff to understand customer requirements and ensure that SPC (Statistical Process
Control) and capability studies (Cpk, 1st Run) are used effectively.
 Performed sales forecasting and capacity planning for Teel’s Composites Division.

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 Muhammad Raza Ahmad Khan

Mfg. Systems Engineering Program UW-Madison, USA 9/1994 – 8/1995

Project Assistant (9/1994 – 8/1995)

Member, QRM Centre (10/1994 – 8/1995)
Researched principles and techniques for implementing Quick Response Manufacturing at member
companies.

Selected Achievements:
 Formulated recommendations and their implementation to reduce lead time in manufacturing of Aluminum
Filters to five working days from existing ten day cycle (a 50% reduction) at Research Products, Inc.
 With team of three, improved Leave Time Request procedures and Payroll System at Independent Living, Inc.,
a non-profit agency helping older adults and disabled in Dane County, Wisconsin
 At Beloit Corporation, with team of six, analyzed the manufacturing of a paper making machine and formed
recommendations to cut the lead time in the Assembly operation by 50%.
 Lectured in MSMSE capstone course Design and Analysis of Manufacturing Systems.

EDUCATION & CERTIFICATIONS

University of Wisconsin-Madison Madison, WI, USA 1/1993-8/1995

Master of Science in Industrial Engineering

Specialization: Manufacturing Engineering

Master of Science in Manufacturing Systems Engineering (“Technical MBA”)

Specialization: Engineering Management

University of Engineering & Technology Peshawar, Pakistan 9/1985-7/1990

Bachelor of Science in Mechanical Engineering

Outstanding Student Scholarship Award (twice)

Certified Quality Manager, American Society for Quality

Certified Quality Auditor, American Society for Quality
ISO 9000 Lead Auditor, BSI
S & T Scholar, Government of Pakistan

REFERENCES ARE AVAILABLE UPON REQUEST