Closing Branch Review (Part 1) –

Turriff branch
Following the closure announcement in January and a further review, this branch will close
on 30 March 2021
Background and decision What this means for you
Our customers’ needs are changing. Over 17 million people You can continue to use any other Bank of Scotland branch and
now bank with us through Internet Banking and over 12 million the nearest alternative is the Banff branch. There will also be a
use Mobile Banking. Branches will remain vital in meeting new Mobile Branch service visiting the Turriff area.
customers’ needs but we must continually review our network to You can also use your local Post Office® for many everyday
make sure we have branches in locations where customers need banking transactions.
and use them the most.
We’ll still be here to support you, and there are other ways you can
As a result, we’ve made the difficult decision to close this branch continue to do your banking – take a look at this document to find
because customers are using it less often. In addition the out about these in more detail, as well as a summary of our review.
majority of customers are also using alternative ways to bank.

í  Turriff branch
Branch facilities:
15 High Street Monday 10:00 - 16:00 Cash machine Cash machine Talking
Turriff Tuesday 10:00 - 16:00 inside branch outside branch Cash machine
Aberdeenshire Wednesday 10:00 - 16:00
Level or Self Service Counter
AB53 4ED Thursday 10:00 - 16:00
ramp access Zone or service
Friday 10:00 - 16:00
to branch Machines
Saturday Closed
Note: some branch opening hours may have temporarily changed - please check bankofscotland.co.uk/branchfinder for up to date opening hours.

How we made our closure decision

When we close a branch, we complete a detailed impact analysis which includes:

▶ How customers are choosing to bank with us ▶ Assessment and check of alternative ways to bank including
▶ How often customers use the branch and how that usage their proximity and accessibility - this is confirmed by a visit
is changing ▶ Assessment of public transport, availability and frequency
▶ Current services available in the branch and the branch ▶ Impact on our customers including those who may need
opening hours. additional support.
By regularly reviewing our branches we can make sure we respond to our customers’ changing needs.

û  Turriff branch customers H  How customers are using this branch*

Age of personal
customers using branch
Type of customer
using branch
23% 115
Counters at Turriff branch are of our customers use the
23% quieter than a year ago branch on a regular
monthly basis
< 18
18-24
4%
6% 18%
25-34 12% Branch usage compared to a year ago
35-44 14%
45-54 16% Services Personal Business
55-64 16%
65-74
75+
15%
17%
82% G Counter transactions  25% 19%
Self Service Zone
Figures have been rounded up or
down to show as whole numbers
Personal Customers
Business Customers
e or machine
transactions
 N/A  N/A

ā  Turriff customers are already banking a Cash machine

transactions  16%  15%
in other ways Branch usage compared to a typical Bank of Scotland branch

47% of personal customers using Turriff branch have

also used other Bank of Scotland branches
Personal Business

67%
of customers using Turriff branch have also used
other Bank of Scotland branches, Internet Banking ü Customers
using branch  74% 33%
or Telephone Banking
*This information is correct as of March 2020 and therefore does not include
of personal customers using Turriff branch have
26% also used the Post Office®
branch usage during the national lockdown.
Terms used in this document are explained further on page 4.
Ways you can continue to bank with us
Ĺ Your new Mobile Branch
Your new Bank of Scotland Mobile
Branch will be visiting the Turriff area.
The full timetable will be available at
bankofscotland.co.uk/mobilebranch
shortly before the new service starts
to operate.
You can use the Mobile Branch for
many of your everyday banking
needs, including:
▶ Paying in cheques and up to
£5,000 cash per day
(no more than 10 bags of coin)
▶ Withdrawing up to £500 cash a
day (Business customers will need
photo ID and their business bank
card or cheque)
▶ Paying bills and making other
payments.

Other ways you can continue to bank with us

Ó  The nearest alternative branches to Turriff branch

To find your most convenient alternative branch and it’s opening hours please visit bankofscotland.co.uk/branchfinder

Banff branch
29 Low Street Monday 10:00 - 16:00
Banff Tuesday 10:00 - 16:00
Banffshire Wednesday 10:00 - 16:00 Cash machine Cash machine Talking
AB45 1AU Thursday 10:00 - 16:00 inside branch outside branch Cash machine
Friday 10:00 - 16:00
Saturday Closed
This branch is 10.73 miles away
from the Turriff branch.
Level or Self Service Counter
ramp access Zone or service
to branch machines
How you can get to this branch
There are hourly buses between Turriff and Banff with some routing via Note: some branch opening hours may have temporarily
changed – please check bankofscotland.co.uk/branchfinder for
Macduff, journey time is around 45 minutes.
up to date opening hours.

Inverurie branch
Garioch Centre Monday 09:00 - 16:30
Inverurie Tuesday 09:00 - 16:30
Aberdeenshire Wednesday 09:30 - 16:30 Cash machine Cash machine Talking
AB51 4SB Thursday 09:00 - 16:30 inside branch outside branch Cash machine
Friday 09:00 - 16:30
Saturday 09:00 - 13:00
This branch is 20.26 miles away
from the Turriff branch.
Level or Self Service Counter
ramp access Zone or service
to branch machines
How you can get to this branch
It is about a 30 minute drive from Turriff branch to Inverurie branch. Note: some branch opening hours may have temporarily
changed – please check bankofscotland.co.uk/branchfinder for
up to date opening hours.
Other local banking services in your community
v  Post Office ®
d  Cash machines
Customers with a debit card can make We’ll be closing the cash machine at the Turriff branch, but
immediate cash deposits, card withdrawals up nearby free-to-use cash machines are listed below:
to their ATM limit and get balance enquiries.
Personal and Business Banking customers can also deposit Santander, 17 High Street, AB53 4ED, 0.01 miles away
cash and cheques using a paying-in slip at any Post Office®
Clydesdale Bank, 1 Main Street, AB53 4AA, 0.05 miles away
nationwide (Personal customer cash deposit limit is £1000).
Deposits made at the Post Office® using a paying-in-slip will take Tesco, 32 High Street, AB53 4EN, 0.07 miles away
at least one additional day to credit to your account.
To find your most convenient alternative free cash machine you
Turriff, 35 High Street, AB53 4EJ can use the ATM Link Locator: www.link.co.uk/atm-locator

To find out more about the services available,

your most convenient Post Office® and its opening
ó PayPoint
times please visit the Post Office® website: To find your most convenient PayPoint you can use the PayPoint
www.postoffice.co.uk/branch-banking-services Locator at www.paypoint.com

We’re here to help and support you before and after the branch closes

Ì G Ğ Đ
If you’re a Personal Speak to one If you’re a Commercial If we can’t resolve
customer call us on of our branch Banking customer, your problems.
0345 780 1801. If you’re a colleagues. you can talk to your Contact us using the details
Business customer Relationship Manager. available at the end of
call us on this document.
0345 300 0268.

k
Bank of Scotland is part of the Lloyds Banking Group.
Lloyds Banking Group is a signatory to the Access to Banking Standard and the result of our local community
engagement will be published in Part 2 of this document before the branch closes.
Ó  Details on the statistics in this document
All transactional data to measure changes in the usage of the closing branch is up to March 2020 to avoid it being impacted by the national lockdown.

The statistic How we measured this

Counters quieter or busier than a year ago
Customers using the branch on a regular
monthly basis
Percentage of customers using this branch
compared to a typical Bank of Scotland branch
Percentage change in counter transactions
Percentage change in Self Service Zone or
machine transactions
Percentage change in Cash machine
transactions
Percentage of customers who use this branch
and other Bank of Scotland branches
Percentage of customers who use this branch
and have also used other Bank of Scotland
branches and Internet Banking or Telephone
Banking
Percentage of customers who use this branch
and the Post Office®
Other branches nearby – distances
Cash machine distances
This branch is within walking distance
This branch can be reached by public transport
Rolling year on year percentage change in counter transactions.
The number of customers who transacted at the counter or Immediate Deposit
Machine (IDM) in 11 out of 12 months in a 12-month period.
The percentage of Personal or Business customers using the named branch compared
to the average number of Personal or Business customers using a typical Bank of
Scotland branch.
Year on year percentage change in Personal or Business customer counter transactions.
Year on year percentage change in Personal or Business customer Self Service Zone or
machine transactions.
Year on year percentage change in Personal or Business customer Cash machine
transactions.
The proportion of Personal customers who have used this branch and have also used a
different branch in the last 12 months.
The proportion of Personal customers who have used this branch and have also used
other Bank of Scotland branches and Internet Banking or Telephone Banking in the last
6 months.
The proportion of Personal customers who have used this branch and have also used
the Post Office® in the last 12 months.
Based on the road distance between the closing and next closest branches. Source:
Mapinfo – this software package measures distances between postcodes.
Measured on a straight line basis between the postcode of the closing branch and the
postcode of the cash machines.
This is based on a walking distance of 0.4 miles or 10 minutes.
There is a regular bus service between the closing branch and the nearby branch(es).

Coronavirus help and support

If you are worried about the impact coronavirus could have on your money, we have some additional support
and information to help at bankofscotland.co.uk/helpcentre/coronavirus

G If you need this communication in another format, such as large

If you need
extra help print, Braille or audio CD, please contact us.
If you have a hearing or speech impairment – you can use Relay UK, or contact us by textphone on
0345 600 9644. Lines are open 9am-5.30pm every day. In either case, calls are serviced by Relay UK.
SignVideo services are also available if you’re Deaf and use British Sign Language:
bankofscotland.co.uk/contactus/signvideo

Ğ If you want to make a complaint – you’ll find helpful information at: bankofscotland.co.uk/contactus/complain
To speak to us, call: 0800 072 8668 (+44 131 278 3729 outside the UK). Lines are open all day, every day.
If you need
to tell us Textphone is available if you have a hearing or speech impairment: 0800 389 1286 (+44 131 278 3690 outside
something the UK). Lines are open 9am-5.30pm every day. You can also visit us in branch.
When you call us – calls and online sessions may be monitored and/or recorded for quality evaluation,
training and to ensure compliance with laws and regulations. Not all Telephone Banking services are
available 24 hours a day, 7 days a week.

è The Post Office and Post Office logo are registered trademarks of the Post Office Ltd.
Fair lending – we adhere to The Standards of Lending Practice which are monitored and
Things
you need enforced by the LSB: www.lendingstandardsboard.org.uk
to know Keeping your money protected – eligible deposits with us are protected by the Financial
Services Compensation Scheme. We are also covered by the Financial Ombudsman Service.
Mobile Banking App – to use our Mobile Banking app you need to have a valid phone number
registered to your account and be set up to manage your accounts using Online Banking.
Check your preferred app store for minimum operating system requirements. Device
registration required. The app doesn’t work on jailbroken or rooted devices. Terms and
conditions apply.

Bank of Scotland plc. Registered in Scotland No. SC327000. Registered Office: The Mound, Edinburgh EH1 1YZ. Bank of Scotland plc is authorised
by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under
registration number 169628.
This information is correct as of September 2020 and is relevant to Bank of Scotland plc products and services only. Transactional data in this
document is correct as of March 2020.