Re-imaging KMCs User Experience at NID ee SOL ey Summer internship - KMC, National Institute of DesignProject Brief The Project revolves around NID's vision to revamp the existing KMC with an alm to make itrelevant and accessible to tomorrow's needs. This demands technological intervention at various levels, making KMC a Repository for Tacit and Explicit Knowledge and making it available to the users, inside and outside of NID. The plan also includes the incorporation of the Archival Management and Materials library that wil offer the Rich Heritage and Research at NID as a Physical as well as Digital Repository. Project Overview The Project aims at understanding the current role and scenario place by the existing KMC and looks for the changing trends regarding the cansumers search for information and how can KMC make the Information accessible In a better way. Thus the project aims atWhat are we targeting? ‘A new Image of library needs to be established in people's minds, not based on the physicality of the buildings or books, but focuses on the role of support and assistance in the difficult pracess of using infermatian and transforming it into knowledge. Keywords User Experience | Access to Information Knowledge | Channel Management | service integration |capturing Knowledge] Redesigning Flow. Research Method Research Tools = Secondary Research = Case Study Analysis |. User journey Mappin « pramenan design + Trend Analysis, + Tech Research User Journey Mapping A Desige + Service BlueprintResearch Flow Understand the Knowle Peete) ee) ‘understand he Trengs mn iormaton| er ane or pee Se ou What is Knowledge Management? Process of Identity, capturing, distributing, and effectively using knowledge. How does KM help an organisation/ institute? + Create and store relevant knowledge as repositories. + Helps amplify institutional effectiveness + creating/preserving Institutional culture + Generate institutional value by creating and managing knowledge-based assets + Enhance and evalve institutional learning + Aids in documentingycreating + storing organizational memory from which knowledge can be retrieved and used again + strong intra-institutional research materialKMC Overview What i Knowledge ss sons ess Management ‘center? “Doeratce sn ntermacon ve eoogrurearmees ns seins serves - _ 7 fn ecesstoreseingmatrsi ination repost Inert lan facies One Puc Acer Catalogue cecaagan (dpioms pees ex) (oan) Gandhinag: 2 Key Trends in Knowledge Management & vemos seat (ux i eines B neBased on this preliminary study we planned our further research in the direction of designing and incorporating new functions and services that can be provided by KMC as platform. Thus our research started with studying the services offered by libraries in other premium institutes, analysing the present User Experience by plotting the User Journey Map and identifying gaps or possible areas of interventions. \With this @ parallel study was done, focusing on the Upcoming Technological innovation and assessing their capabilities of influencing the Users way of accessing the information in future,Customer Journey Map h\-----»)------— sennecseneeneeService Blueprint ‘customer journey { Frontstage Backstage Support ProcessRevised Vision & Mission 1. To offer world-class design education and to promote design awareness and application towards raising the quality of life by and through. 2. To place KMC in the unique role of a contributor to the academic, cultural, and social development of the university by strengthening industry connections. 3. Supporting community, by developing innovative Approaches to encourage life-long learning Opportunity Areas conte ratored Mate comps inde sing MC nase on erent Tack inowedge a6 1. Our missian is to enhance teaching and learning at NID {hough the provision of flexible, diverse, and use centered information services and resources, 2. Connect people with information in the most simplified and insightful manner. 3. Making and Managing Print, Digital, Audio-visual ‘material, and other forms of research material in a more seamless manner. 4, Making search and communication of vast and complex information simpler through technological assistance. a @& sung earn for iformsnonEvolution Framework Nes Why With foundation eel Age + Ganeing mre data rom arousal soe + Malrgine User a cotabraer (8020 1 Chingmne it ssernearsamnees Droueoneterunret acres crate one snire ne intomston eee eed eed + bigaston of enolary roves + Malong brary salt at ferent social Meda Platforms + Teanston romtex-based mates to more dmamic + Inegrate tscovery Service ith Google (Google nde & + Managing repostones curatng esearch deta, and exposure) bromting tne saring of pan oeta + along acces to ubraryon Mable dewces (VTLS-MezG0) + KMCte becomes Learning Hub to meet teaching research aad learning requirement of users + Mainzain an instustional epostory@ NID‘ research outputoO” H 1 @ @,O 7 i 31 Mi wo: | : milTechnological innovation for Learning, Research and Information — } Incorporated with VTLS semneracree ‘chee Bout Seeatnaig ity es we RATERS RED “SEIS TSS ate seechnonscbeed one nanre odes wile etre ed “rotate washer Sereionwte sheer