Dhaka WASA Bill Payment Factsheet

Bill Payment Menu: USSD

o Customer can access this menu via USSD

o Flow is shared below

Pay Bill
1. Send Money 1. Electricity (Prepaid)
2. Mobile 2. Electricity (Postpaid)
Recharge 3. Gas Water Dhaka WASA
3. Payment 4. Water

Water
4. Cash Out 5. Internet, TV and Phone
Dial *247# 1. Dhaka WASA 1. Check Bill
5. Pay Bill 6. TV
2. Chattogram WASA 2. Make Payment
6. App 7. City Services
0. Main Menu 0. Main Menu
Registration for 8. Education
TK200 Bonus 9. Financial Services
7. My bKash 10. Other
0. Main Menu
 ‘Check Bill’: Fixed Billers

Check Bill for Water

Bill Number:
012020
<240526>

1. Input Bill A/C

Pay Bill
Check Bill:
1. Electricity Check Bill
Dhaka WASA Enter Bill To: <Dhaka WASA>
(Prepaid) Water 1. Input Account Enter Bill Month and Bill Number
2. Electricity number Number
< Bill Number>
1. Check Bill Year
(Postpaid) 1. Dhaka WASA
Month/Year <mmyyyy>

2. Make 2. Saved Accounts (MMYYYY): Enter Menu PIN to confirm:

3. Gas 2. Chattogram 0. Main Menu
4. Water Payment
WASA
5. Internet, TV and 0. Main Menu
0. Main Menu
Phone
6. TV
7. City Services
8. Education
9. Financial Services
10. Other
0. Main Menu
 SMS: Check Bill

SMS Scenario
Biller: Dhaka WASA
Bill Number: XXXXXXXXXXX
Name: XYZ Unpaid payment
Amount : XXXXXX.XX Status
MMYYYY/Contact: XXXXXXXXXXXX
Payment status: UNPAID as on 19/MAY/2018

The requested bill was already paid. Thank You. Paid payment
Status

The request is Invalid Data Mismatch

Your check bill request has been received. Please wait for Wait for confirmation SMS at the time of
confirmation. check bill request sent to Middleware

Sorry, check bill information was invalid. Please try again with valid
Data not found
information.
 Pay Bill: Fixed Biller
Bill Number:
012020
<240526>
Pay Bill for Water

Dhaka Wasa Make Payment

Enter Bill Bill Payment

1. Input Bill A/C

Water 1. Input Bill To: <Dhaka WASA>
Month and Bill Number :
1. Check Bill number Enter Bill Enter
Year < Bill Number>
1. Dhaka WASA 2. Make 2. Saved Accounts Number Amount Month/Year <mmyyyy>
0. Main Menu (MMYYYY): Amount: Tk <amount>
2. Chattogram WASA Payment Enter Menu PIN to confirm:
0. Main Menu 0. Main Menu

2. Saved Accounts

Customer receives two

No existing saved SMS notification(s):
account 1. “Please wait for
confirmation SMS”
2. Bill payment
successful SMS
Please Select Account:
1.Name:<Beneficiary_Name>;
Already saved Bill:< Bill_number>
accounts 2.Name:<Beneficiary_Name>;
Bill:< Bill_number>
 SMS: Pay Bill for Fixed and Other
SMS Scenario
Bill payment is successful.
Biller: Dhaka WASA
MM/YYYY: XXXXXX
A/C: XXXXXXXXXX Successful transaction
Amount: Tk XXXXX.XX
Fee: Tk XX.XX
TrxID: XXXXXXXXXX at DD/MM/YYYY hh:mm
Wait for confirmation SMS at the time of
Received pay bill request of Tk XXXXX.XX for XXXXXXXXXXX at <DD/MM/YYYY
Bill payment request sent to Middleware
hh:mm>. Fee Tk XX.XX .Wait for confirmation.

Sorry, bill information was invalid. Please try again with valid information.
Data Mismatch

Sorry, payment amount did not match with bill amount. Please check bill for
Paid amount and biller amount not match
correct amount.

Sorry, bill information was invalid. Please try again with valid information. Data not found

The requested bill was already paid. Thank You. Bill already paid

Sorry, the transaction was not successful. Please try again later. Internal error

For Pay Bill (Fixed and Other): Generic failure SMS: ‘Sorry, the transaction was not successful. Please try again later.’
 How does ‘Add Beneficiary’ work
Pay Bill
1. Electricity
(Prepaid)
Add Beneficiary for Fixed Billers 2. Electricity
(Postpaid)
1. Send Money 3. Gas Water
2. Mobile 1. Check Balance 4. Water
Recharge 2. Request Statement 1. Add Beneficiary 5. Internet, TV and 1. Dhaka WASA
3. Payment 3. Change Mobile Menu 2. Delete Beneficiary Phone 2. Chattogram WASA
4. Cash Out 1. Biller 6. Education 0. Main Menu
PIN 3. View Beneficiary List
5. Pay Bill 4. Manage Beneficiary 7. Holding Tax
0. Main Menu
6. Remittance 0. Main Menu 8. Financial Service
7. My bKash 9. Other
0. Main Menu

New beneficiary for Dhaka WASA

Enter Beneficiary Enter Bill
Enter Menu PIN Dhaka WASA has been
Name number
added successfully
 Pay Bill ‘Delete’ and ‘View’ Beneficiary
1. Electricity
(Prepaid)
2. Electricity
(Postpaid)
3. Gas
4. Water
Deleting Beneficiary Please Select Account:
5. Internet, TV and Water Dhaka WASA
Phone Name: XYZ
1. Add Beneficiary 6. Education 1. Dhaka WASA 1.Name:<Beneficiary_Nam Bill: XXXXXXXXXXX
2. Delete Beneficiary 7. Holding Tax 2. Chattogram WASA e>; Bill :< Bill_number> Enter Menu PIN to
1. Biller 0. Main Menu
3. View Beneficiary List 8. Financial Service confirm:
0. Main Menu 9. Other 2.Name:<Beneficiary_Nam
0. Main Menu e>; Bill:< Bill_number>

Pay Bill
1. Electricity Customer
View Beneficiary List (Prepaid) receives
2. Electricity confirmation
(Postpaid)
1. Add Beneficiary 3. Gas Water
2. Delete Beneficiary 4. Water Please Select Account:
3. View Beneficiary List 1. Biller 5. Internet, TV and 1. Dhaka WASA
0. Main Menu Phone 2. Chattogram WASA 1.Name:<Beneficiary_Nam
Enter Menu
6. Education 0. Main Menu e>; Bill:< Bill_number>
PIN:
7. Holding Tax
8. Financial Service 2.Name:<Beneficiary_Nam
9. Other e>; Bill:< Bill_number>
0. Main Menu
 APP FLOW
o Customer can access this menu via App
o Flow is shared below:

Dhaka WASA
পািন

িবল নমব্র িদন

Dhaka WASA
পািন
 Pay Bill: App

Dhaka WASA
Dhaka WASA Dhaka WASA
পািন পািন
পািন

িবল নমব্র

িবল নমব্র িবল নমব্র

 Pay Bill: App

Dhaka WASA
Dhaka WASA পািন
পািন

িবল নমব্র

িবল নমব্র
 Pay Bill: App

Dhaka WASA
পািন

Dhaka WASA
িবল নমব্র

Bill Number
Thank You!