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Natanauan Noren Erica Fm-3b (Act.3&4 TQM)
Natanauan Noren Erica Fm-3b (Act.3&4 TQM)
Natanauan Noren Erica Fm-3b (Act.3&4 TQM)
BSBA FM-3B
ACTIVITY 3
COST OF QUALITY
DIRECTION:
b. Compute for the percentage of the 4 cost of quality (use template below)
COST OF QUALITY
Warranty 15,000
Complaint Adjustment 2,500
Allowances 7,500
Rework 9,000
Scrap 10,000
Retesting 6,000
Downtime 5,000
DISTRIBUTION OF COST
Chart Title
4%
29%
Prevention Cost
32% Appraisal Cost
External Failure Cost
Internal Failure Cost % COST OF
SALES
35%