BBQ Fun Simulated - Business

Business plan excerpt Simulated business: BBQfun
Simulated business: BBQfun

Business plan excerpt
From BBQfun business plan FY 2012–2013

Mission
● To provide our customers with great value outdoor lifestyle products and second-to-
none customer service.
Vision
● To be south-east Queensland’s leading outdoor lifestyle retailer within five years.
Values
● Quality.
● Customer value.
● People: Active encouragement of safety, teamwork, diversity, excellence, innovation

and continuous improvement.
Strategic directions
The strategic context in which BBQfun will achieve its mission and vision is through:
● engaging with customers through marketing, research and personalised service
● building a reputation for quality products and quality customer service
● supporting people to perform via training and performance management
● increasing sales revenue
● controlling costs through operational efficiency.
© 2015 Innovation and Business Industry Skills Council Ltd 1st edition version: 1
BSBMGT517 Manage operational plan Page 1 of 18
BBQfun organisational chart Simulated business: BBQfun
BBQfun organisational chart
Board of Directors
and
CEO Pat Mifsud
Operations External
Chief Financial
General consultant
Officer
Manager
Riz Mehra (you)
Kim Chen
Human
Manager Manager Manager
Resources
Marketing Brisbane Gold Coast
Manager
Sam Lee Pat Sweeney Alex Mitchell
Les Goodale
Performance management policy and procedures Simulated business: BBQfun
Performance management policy and procedures
BBQfun Performance Management Policy

Purpose The purpose of this policy is to ensure performance management
is carried out consistently, fairly and transparently and in
accordance with organisational requirements.
Scope The scope of this policy covers the performance management

process by employees and contractors of BBQfun.
Resources Specific procedures for the implementation of this policy are

available below and on the company intranet.
Responsibility Managers will:

● carry out formal performance review discussions twice
annually
● monitor individual performance throughout the year,
recording key events, observations of importance which
relate to the performance, both positive and negative
● use the performance management documentation to record
formal and informal performance reviews
● provide employees with the opportunity to participate and
contribute to their professional and personal development
● provide employees access to training and development, as
reflected in the individual’s development plan
● provide underperforming employees with coaching and
development throughout the review period, using the
GROW model to help structure their planning for formal
coaching sessions or informal, side-by-side sessions
● provide employees with opportunity to communicate their
career development goals.
Relevant legislation, ● Privacy Act 1988 (Cwlth)

etc.
● Queensland Anti-Discrimination Act 1991 (Qld)
● Fair Work Act 2009 (Cwlth)
● AS ISO 15489: 2002 Records management
Updated/authorised 10/2012 – Riz Mehra CFO
Procedure to conduct performance review

The employee’s performance will be monitored and evaluated regularly throughout the year.
The performance review encompasses three elements:
● an annual formal review discussion
● a six month follow-up discussion
● continuous monitoring of the employee’s performance.
1. Annual discussion
The annual discussion is a key step in the performance review process. Essentially, this step
involves compiling all the information collected and assessed throughout the year relating to
the employee’s performance.
The key elements of the annual discussion are to:
● reflect on performance during the year
● clarify key responsibilities of the role and review the job description
● discuss successes as well as areas for improvement
● set agreed targets and performance standards for the next six months
● agree on key areas of development for effective performance in the role.
2. Documentation
The performance review documentation provides an important guide to record the standards
expected of an individual, their targets (according to the job role) and individual development
plans. It is important to use the correct forms to maintain the integrity of the information, and
to help the manager and employee ensure the review is completed correctly.
3. Timing
Employee performance is to be formally reviewed every 12 months with a follow-up review
in six months. A new plan should be completed at each annual appraisal discussion.
4. Six month follow-up discussion

The follow-up review provides an opportunity for managers and employees to revisit targets,
standards and development plans to:
● establish that progress is on track
● identify changes impacting on the achievement of targets and standards set
● discuss development plan progress or establish development plan
● modify standards and targets, if required.
Implementation of performance review process
Performance management plan template

Name/position: Manager: Review period:
Reference from Key result area Indicator of success/ By Status

operational plan performance when report
Manager’s comments: Signature:
Date:
Staff member’s comments: Signature:
Date:
Principles of coaching underperforming employees

What do we coach?
Generally, most performance problems can be resolved through effective communication
between managers and employees. Most employees can benefit from coaching in some way.
Coaching applies to any skill at any time. It is a simple way to set, discuss, and monitor goals
in a collaborative way.
When do we coach?
Coaching is different to formal training. But how do you know when you should step in, or let
employees work through the problems for themselves?
● Observe the employee's work and be alert for certain triggers or signs. For example,
you may notice an attitude or behaviour creeping in, or you discover a slump in the
employee’s KPIs.
● Coach when you want to focus attention on any specific aspect of the employee's
performance.
● Don’t hesitate – do it now. Coaching is a process that is most effective when it happens
promptly.
How do we coach?
● Good coaches challenge employees and ask questions that help the employee to
discover how to improve.
● Coach when you wish to focus attention on any specific aspect of the employee’s
performance.
● A coaching meeting should focus on just one or two aspects of performance. Any more
than that and employees won’t remember the main impact of your meeting.
● Keep coaching conversations brief and between 5 and 15 minutes long.
● Being an effective coach requires understanding of what motivates the members of your
team. Remember that people are motivated in different ways. Be sensitive to the things
that drive your people to perform.
● When things are performing well, take the time to understand what is working and why.
● Good coaching is guiding, not telling or doing.
● Allow the employee to own the problem and its solutions. Ask them: ‘How do you
think we should handle this?’
● Be sure you document any key elements that come out of your coaching sessions and
store them in the employee’s file.
The GROW model

GROW is a simple but effective model for running coaching sessions. GROW is an acronym
that stands for: Goal – (current) Reality – Options – Will.
Goal
Things can change, and the employee’s goals may need to be revisited and reviewed.
Current Reality
Getting to the root cause of problems means asking the team member about what is happening
and how the problem is affecting them. Often managers can leap to a conclusion about solving
a performance problem. Important information that can help to solve the problem is often
missed.
Some useful coaching questions include:
● How is this change affecting your work?
● If things changed do we need to revisit how we planned to approach this?
Options
Once you and your team member have explored the current reality, it's time to start exploring
the alternatives for solving the problem. It should be a two-way process, so encourage the
team member for their ideas and views about what might be done.
Ask questions like:
● What other options have you considered for how we might handle this?
● What are the alternatives?
● How else could we approach this? What risks are involved?
● What are the possible risks involved in these other options?
● What constraints exist?
Will
By this stage you will have examined the current reality and canvassed the options for what
could be done. The team member should now have a clear idea of how to deal with the
situation. The final step for you as a coach is to get them to commit to taking action.
● How will you take this forward?
● How are you going to achieve this?
● What obstacles could prevent this happening?
● What else will you do?
Note: The coaching conversation does not need to rigidly follow the order above. Any
genuinely two-way conversation will develop in unplanned ways. Nevertheless, each element
of the GROW model should be addressed at some point in any coaching session that is likely
to be effective.
Procurement policy and procedures
BBQfun Procurement Policy

Purpose The purpose of this policy is to ensure the acquisition of resources is
carried out consistently, fairly and transparently and in accordance
with organisational requirements.
Scope The scope of this policy covers the purchasing and acquisition of
resources by employees and contractors of BBQfun.
Resources Specific principles for the implementation of this policy are available
below.
Responsibility Responsibility for the implementation of this policy rests with

employees and management of BBQfun with responsibility for
purchasing resources.
Relevant ● Privacy Act 1988 (Cwlth)

legislation, etc.
● Anti-Discrimination Act 1991 (Qld)
● A New Tax System (Goods and Services Tax) Act 1999 (Cwlth)
● Fair Work Act 2009 (Cwlth).
Updated/ 6/2012 – Riz Mehra, CFO

authorised
Principles governing procurement process

1. Probity and ethical behaviour
The principle of probity and ethical behaviour governs the conduct of all procurement
activities. Employees who have authority to procure goods and services must comply with the
standards of integrity, probity, professional conduct and ethical behaviour. Employees or
directors must not seek to benefit from supplier practices that may be dishonest or unethical.
2. Value for money

Value for money is the core principle underpinning procurement. Contracted organisations
must be cost effective and efficient in the use of resources while upholding the highest
standards of probity and integrity. In general, a competitive process carried out in an open,
objective and transparent manner can achieve best value for money in procurement.
3. Non-discrimination
This procurement policy is non-discriminatory. All potential contracted suppliers should have
the same opportunities to compete for business and must be treated equitably based on their
suitability for the intended purpose.
4. Risk management
Risk management involves the systematic identification, analysis, treatment and, where
possible, the implementation of appropriate risk-mitigation strategies. It is integral to
efficiency and effectiveness to proactively identify, evaluate, and manage risks arising out of
procurement related activities. The risks associated with procurement activity must be
managed in accordance with the organisation’s Risk Management Policy.
5. Responsible financial management

The principle of responsible financial management must be applied to all procurement
activities. Factors that must be considered include:
● the availability of funds within an existing approved budget
● staff approving the expenditure of funds strictly within their delegations in accordance
with the delegations table on page and the completion of the Expenditure Payment
Approval Form
● measures to contain costs of the procurement without compromising any procurement
principles.
6. Procurement planning
In order to achieve value for money, each procurement process must be well planned and
conducted in accordance with the principles contained in this document and comply with all
of the organisation’s policies and relevant legal and regulatory requirements.
When planning appropriate procurement processes, consideration should be given to adopting
an approach that:
● encourages competition
● ensures that rules do not operate to limit competition by discriminating against

particular suppliers
● recognises any industry regulation and licensing requirements
● secures and maintains contractual and related documentation for the procurement which
best protects the organisation
● complies with the summary of procurement delegations (on page 12).
7. Buy Australian made/support for Australian industry

Employees who are involved in procurement activities must make a conscious effort to
maximise opportunities for Australian manufacturers and suppliers to provide products where
there is practicable and economic value. In making a value for money judgement between
locally made and overseas-sourced goods, employees are to take into account:
● whole-of-life costs associated with the good or service
● that the initial purchase price may not be a reliable indicator of value
● the quality of locally made products
● the record of performance and delivery of local suppliers
● the flexibility, convenience and capacity of local suppliers for follow on orders
● the scope for improvements to the goods and ‘add-ons’ from local industry.
8. Pre-registered list of preferred suppliers

BBQfun shall maintain a pre-registered list of preferred suppliers, following a request for
expressions of interest and an evaluation of the submissions. Suppliers can request to be
evaluated for inclusion on the existing pre-register list at any time.
All purchases under $5,000 may be made from preferred suppliers without undertaking a
competitive process. Purchases above $5,000 where a preferred supplier exists should include
a competitive process if practicable.
This list is reviewed at regular intervals with admission of interested parties on a rolling basis.
Care should be taken to ensure that such lists are used in an open and non-discriminatory
manner. BBQfun encourages new contractors to provide information on their experience,
expertise, capabilities, pricing, fees, and current availability. It is in the interest of the
organisation that the pool of potential suppliers is actively maintained and updated.
Employees should be encouraged to provide reports of their experiences in working with each
contractor/consultant to assist future decisions concerning commissioning suitable contractors
and consultants.
9. Avoid conflict of interest

Employees and directors are required to be free of interests or relationships in all aspects of
the procurement process.
Employees and directors are not permitted to personally gain from any aspect of a
procurement process.
Employees and directors shall ensure that, to the best of their knowledge, information and
belief, that at the date of engaging a contractor no conflict of interest exists or is likely to arise
in the performance of the contractor’s obligations under their contract.
Should employees or directors become aware of potential conflicts of interest during the
contract period, they must advise the CEO and Board of Directors immediately.
Prior to any situation arising with potential for a conflict of interest, complete disclosure shall
be made to the CEO and Board of Directors to allow sufficient time for a review.
10. Report collusive tendering

Employees should be aware of anti-competitive practices, such as collusive tendering. Any
evidence of suspected collusion in tendering should be brought to the attention of the CEO
and Board of Directors.
11. Competitive process

It is a basic principle of procurement that a competitive process should be used unless there
are justifiable circumstances. For purchases under $5,000, the list of preferred suppliers may
be used. The type of competitive process can vary depending on the size and characteristics of
the contract to be awarded.
12. Direct invitation (selective or restricted tendering)

A process of direct sourcing to tender may be used. This may involve:
● an invitation to organisations deemed appropriately qualified for a particular product or
service (this may be appropriate for specialised requirements in markets where there is
a limited number of suppliers or service providers)
● an invitation to tender to organisations on BBQfun’s pre-registered list of preferred

suppliers, if applicable.
13. Evaluation and contract award

For projects being awarded, consideration will be given not only to the most economically
advantageous tender, but also to the track record of the tender respondent and the degree of
confidence that the panel has in the quality of the bid. It will be the normal practice to have
the evaluation of tenders carried out by a team with the requisite competency.
14. Results of tendering process

All tender respondents should be informed in writing of the result of a tendering process
immediately after a contract has been awarded.
Summary of procurement policy delegations

Position Purchase amount Required number of Comment
quotes
CEO and one Authority to sign Two or more Detailed services

director contracts for products competitive quotes for contract required.
and services over contracts over
$75,000. $75,000.
CEO Authority to sign Two or more Detailed services

contracts for products competitive quotes. contract required for
and services up to contracts over
$75,000. $20,000.
General Authority to sign One or more Provided they are

managers contracts for products competitive quotes within the approved
and services under preferred. budget and consistent
Delegated
$30,000. with
authority only
business/operational
through CEO
and strategic planning.
Managers Authority to sign One or more Follow BBQfun

contracts for products competitive quotes purchasing procedures.
and services under preferred.
$10,000.
Contractors No authority One or more Contractors and

and external competitive quotes external consultants
consultants preferred. must follow BBQfun
purchasing procedures
Must use preferred
and must seek
suppliers list.
approval for purchases
from person holding
relevant authority.
Recruitment and induction policy and procedures
BBQfun Recruitment and Induction Policy

Purpose The purpose of this policy is to establish guidelines for the
recruitment and selection of employees. BBQfun aims to attract and
employ the most suitable person for the position who will support the
organisation’s values, culture and goals in order to achieve its
strategic directions. Recruitment and selection of employees will
comply with all legal requirements, and with relevant equal
opportunity, affirmative action and human resource management
principles, policies and guidelines adopted by the organisation.
Scope The scope of this policy covers the recruitment and induction by
employees and contractors of BBQfun.
Resources Specific procedures for the implementation of this policy are

available below and on the company intranet.
Responsibility Responsibility for the implementation of this policy rests with

employees and management of BBQfun with responsibility for
participating in the recruitment and induction process.
Relevant ● Privacy Act 1988 (Cwlth)

legislation, etc.
● Queensland Anti-Discrimination Act 1991 (Qld)
● Superannuation Guarantee (Administration) Act 1992 (Cwlth)
● Fair Work Act 2009 (Cwlth)
● Work Health and Safety Act 2011 (Qld)
Updated/ 10/2012 – Riz Mehra CFO

authorised
Principles
The following principles guide decision-making in relation to recruitment and selection of
employees:
● The aim of the recruitment and selection process is to appoint the most suitable person
to the position.
● Recruitment of new employees will only be undertaken after capabilities of existing
workforce have been taken into account and training options sufficiently explored.
● Recruitment and selection will be informed by the organisation’s strategic directions
and priorities and will take place following an evaluation of the need for the role given
the staffing requirements to achieve these directions and priorities.
● Recruitment and selection will be guided by requirements of relevant legislation and

other relevant human resource management policies in use by the organisation, such as
equal opportunity and anti-discrimination policies.
● Recruitment and selection processes will be conducted on the basis of fair, equitable
and respectful treatment of all applicants.
● Positions will be advertised on a range of sites including print and web media (where
appropriate), which are most likely to maximise the field of suitably qualified
applicants.
● All appointments will be made on the basis of careful and consistent application of the
principle of merit and adherence to the key selection criteria and requirements of the
position as outlined in the position description.
● Appointments will be made in open competition from the widest field of applicants
attracted by both internal and external advertising.
● Recruitment and selection processes will be transparent, consistent, professional and
timely. Accountability will be achieved by recruitment and selection processes being
open and subject to appropriate scrutiny and review, having regard to the
confidentiality of the applicants.
● All recruitment and selection processes will be conducted so as to ensure the
confidentiality of the applicants and to preserve the integrity of the process.
● Decision-making is the responsibility of the Chief Executive Officer or as delegated to
the senior management team and/or nominee.
Procedure to recruit employees

1. New jobs and job vacancies
The occurrence of a vacancy is an opportunity to review the necessity for the post and its
duties, responsibilities and grade. Where the duties of a post have changed significantly the
manager must ensure that the job description is reviewed.
When a vacancy arises, consideration must be given, prior to open advertising, to any
employee for whom redeployment is being sought on the grounds of redundancy or disability.
For vacancies of less than three months the manager may choose to fill the post by means
other than advertising, for example, by word of mouth or the use of agency staff.
2. Job description
A job description is a key document in the recruitment process, and must be finalised prior to
taking any other steps. It must include:
● the job title (which must be gender neutral)
● the location of the job
● wage or salary scale for the position
● the line manager to whom the incumbent is responsible
● any posts reporting to the incumbent
● main purpose of the job
● main duties and responsibilities
● any special working conditions (e.g. evening or weekend work).
Items that should be included in job descriptions are:

● a note that indicates that, as duties and responsibilities change, the job description will
be reviewed and amended in consultation with the incumbent
● an indication that the incumbent will carry out any other duties – which are within the
broad scope and purpose of the job – as requested by the line manager.
3. Person specification
The person specification is of crucial importance and informs the selection decision. The
person specification details the knowledge (including necessary qualifications), skills and
abilities, experience, aptitudes required to do the job. The person specification should be
specific, related to the job, and not unnecessarily restrictive; for example, only qualifications
strictly needed to do the job should be specified.
Great care must be taken if physical requirements are specified. Anti-discrimination
legislation requires employers to make reasonable adjustments to jobs to make them suitable
for people with a disability. It is therefore important that any physical requirement is stated in
terms of the job that needs to be done. For example, a job may require that the appointee
‘must be able to travel to a number of different locations’. In this instance, it will be necessary
to consider if an ability to drive is required, or whether or not reasonable adjustments can be
made for non-drivers.
4. Publicising the vacancy

All posts must be advertised internally, unless the position is under three months in duration,
or the manager has designated a particular post as potentially suitable for a person for whom
the organisation is seeking re-deployment.
The majority of posts will also be concurrently advertised externally to maximise the chances
of attracting the best candidate. Consideration should also be given to advertising in
locations/publications likely to increase diversity in the workforce.
5. The application pack

Applicants will be able to request a recruitment pack by phone or email. Packs should also be
made available to be downloaded directly from the organisation’s website. A log of the names
and addresses of all individuals requesting an application pack will be taken for tracking and
monitoring purposes.
The application pack will always include:
● applicant cover letter – includes closing date
● application form
● guidance notes for completing the application form
● equal opportunities monitoring form
● Equal Opportunities Policy statement
● criminal convictions declaration form
● job description
● person specification.
The pack may also include further information relevant to the particular post, e.g. annual
report, organisational structure chart as appropriate.
6. Processing applications
Staff must be aware that when dealing with enquiries about vacancies that it is unlawful to
state or imply that applications from one gender or from a particular racial group, age group,
sexual orientation or religion/belief would be preferred, (unless a genuine occupational
qualification or requirement applies) and to do so may lead to a complaint of unlawful
discrimination.
Care must also be taken that all applicants are treated in the same way, for example, with
regard to invitations to visit the department, informal meetings to discuss the vacancy, and
provision of information. However, it is acceptable to respond to requests from individual
candidates who demonstrate initiative in their preparation.
The confidentiality of applications must be respected by all of those involved in the selection
process.
7. Shortlisting
After the closing date has passed, applications from candidates may be shortlisted. This
decision should be based on evidence that the applicant has met the requirements of the
person specification.
The original applications from all applicants, together with a written note of reasons for
shortlisting or rejection, must be retained for a minimum of six months from the date that an
appointment decision is notified, in case of complaint to an employment tribunal. All
photocopies of application forms must be shredded.
8. Criminal conviction declaration forms

Criminal declaration forms belonging to candidates who have not been short-listed for
interview will remain sealed and will be shredded. Shortlisted candidates’ forms will be
opened and checked for relevant convictions. If it is deemed that a conviction is relevant to
the post, the candidate may be withdrawn from the list of interviewees. Further guidance on
this can be found in the Rehabilitation of Offenders Policy (and the application pack guidance
notes).
9. Arrangements for interviews

Letters or emails to short-listed candidates should include:
● date, time and place of their interview
● travel directions to the interview venue
● a request that they contact the author of the letter/message if they have any special
requirements in relation to the interview (related to access to the venue or any other
special need related to a disability)
● if appropriate, details of any test or presentation they will be required to do, or anything
that they should bring with them (e.g. examples of work or proof of qualifications that
are essential to the post).
It is best practice to write to candidates who have not been shortlisted but if this is not
possible due to limited resources, the application pack should make clear that if not notified
after a certain date or period, applicants should consider themselves not to have been
shortlisted.
10. Interviewing
Interviews should be scheduled as soon after the closing date as reasonably possible.
The structure of interviews should be decided in advance by determining whether the
interview panel will be assembled and what areas of questioning are required to cover all of
the elements of the person specification. The question areas to be explored by each panel
member should be agreed in advance to avoid overlap or repetition.
The same areas of questioning should be covered with all candidates. Interview questions
should be phrased so that they do not favour any one candidate and should be designed to seek
evidence of how the interviewee meets the criteria of the job role. Supplementary questions
should be used to probe for further information or clarification where answers are incomplete
or ambiguous. Care must be taken to avoid questions that could be construed as
discriminatory (e.g. questions about personal circumstances that are unrelated to the job).
The interviewer (or interview panel, if used) is to act for the organisation in making selection
decisions and is accountable for them. Interview notes must be taken to help make an
informed decision based on the content of the interviews. Such notes must relate to how
candidates demonstrate their knowledge, skills, experience and abilities in relation to the
requirements of the job role. Applicants can request disclosure of such notes in the event of a
complaint. Obviously any inappropriate or personally derogatory comments contained within
the notes could be considered discriminatory and are unacceptable.
Disabled applicants
Where the candidate being interviewed has a disability for which adjustments may need to be
considered, the candidate’s requirements should be discussed with them once the planned
questioning is complete. The outcome of these discussions must not influence the
consideration of the candidate’s application. If the disabled candidate best meets the person
specification, consideration must be made regarding what would be ‘reasonable adjustments’
to accommodate the needs of the person in question.
On considering these, if it is considered that the adaptations needed would not be deemed to
be ‘reasonable’ under anti-discrimination legislation; the manager will draft a letter to the
applicant explaining why the adaptations cannot be made. Reasons for not making
adjustments to the working environment must be both material and substantial, and must be
documented.
11. Making a decision after interview

The information obtained in the application, the interview, and in any selection tests will
allow candidates to be assessed against the person specification and a selection decision to be
made. The manager or panel chair must ensure that a written note of the reasons for selecting
the successful candidate and rejecting others is made and placed on the recruitment file,
together with the original applications and notes of all panel members, for a minimum of six
months after the appointment decision has been notified to the candidates.
Interview proceedings are confidential and interviewers are free to divulge to others the
decision reached only once the appointee has accepted the post.
The manager will make a provisional offer to the preferred candidate subject to satisfactory
references and disclosures (if appropriate) being received.
12. Feedback
It is good practice to offer applicants feedback after interviews and it is our policy to respond
if requested. Feedback should be specific and honest. Panel members giving feedback must
ensure that any feedback they give relates to the selection criteria for the post and that the
words that they use could not be taken to infer unlawful discrimination.
13. Pre-employment checks

A number of employment checks are required to be undertaken before a formal offer of
employment can be made. It must be ensured that any offer of employment given, is a
‘provisional’ one, subject to receipt of documentation as shown below.
References
References should only be used after interview to confirm, but not influence, a decision.
Candidates’ permission must be sought prior to seeking references.
Appropriate referees are those who have direct experience of a candidate’s work, education or
training, preferably in a supervisory capacity and a reference must be obtained from the
current or previous employer.
References are confidential and must be sought ‘in confidence’. Panel members must return
all copies of any references with the application forms and their interview notes to the
manager on completion of the recruitment process. References must only be kept in the
personal file.
Asylum and immigration
It is a criminal offence to employ someone who does not have the permission to work in
Australia. All external candidates at interview must therefore be asked to provide proof of
citizenship, e.g. a passport or birth certificate. Note that it will be unlawful racial
discrimination to carry out checks only on potential employees who, by their appearance or
accent, seem to be other than Australian. Checks must be carried out on all external
applicants.
Criminal conviction information
The organisation will seek a disclosure (police check) for all posts. It should be noted that this
may delay the offer of a position until the disclosure process is complete.
Pre-employment health check

The organisation requires certain information prior to an individual commencing employment,
to ensure that they will be able to perform the requirements of the job and give reliable
service, and to ensure compliance with relevant health and safety regulations. The information
is also required in order to establish whether any reasonable adjustments may need to be made
to assist them in performing their duties.
Qualifications
Proof of trade or academic qualifications and any others considered essential for the post must
be verified.
14. Appointment
Only the manager issues letters of appointment and places individuals on the payroll.
15. Induction and probation

All new staff will undergo a probationary period during which they will be introduced to the
main duties and responsibilities of their post. An induction program will be set out, which
covers information about the organisation and their post.
Induction checklist
Responsible Completed
Item officer (Sign-off and date)
Hand out new employee folder, payroll Store Manager

documents and organisational policies
Introductions to all staff. Store Manager
Role, responsibilities and performance expectations
Position description Store Manager
Mission, values and relevant areas of business Store Manager

plan/objectives
Work plan/performance expectations Store Manager
Performance evaluation Store Manager
Reporting relationships Store Manager
Organisational overview
History of the organisation Store Manager
Organisational structure Store Manager
Office facilities and equipment
Bathroom, kitchen, use of photocopier and phone Store Manager

system
Responsible Completed
Item officer (Sign-off and date)
Introduction to email, electronic filing, internet Store Manager

use, templates, hard copy filing procedures.
IT system set-up, username and password Information

Management
Officer
16. Recordkeeping
All records relating to the recruitment and selection procedure will be retained only for as
long as is necessary (generally six months), and will be securely destroyed thereafter.

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Business plan excerpt Simulated business: BBQfun

Simulated business: BBQfun

From BBQfun business plan FY 2012–2013

● People: Active encouragement of safety, teamwork, diversity, excellence, innovation

● building a reputation for quality products and quality customer service

● supporting people to perform via training and performance management

● increasing sales revenue

● controlling costs through operational efficiency.

BBQfun organisational chart

Performance management policy and procedures

BBQfun Performance Management Policy

Scope The scope of this policy covers the performance management

Resources Specific procedures for the implementation of this policy are

Responsibility Managers will:

Relevant legislation, ● Privacy Act 1988 (Cwlth)

● Fair Work Act 2009 (Cwlth)

● AS ISO 15489: 2002 Records management

Updated/authorised 10/2012 – Riz Mehra CFO

Procedure to conduct performance review

● a six month follow-up discussion

● continuous monitoring of the employee’s performance.

● discuss successes as well as areas for improvement

● agree on key areas of development for effective performance in the role.

4. Six month follow-up discussion

● identify changes impacting on the achievement of targets and standards set

● discuss development plan progress or establish development plan

● modify standards and targets, if required.

Implementation of performance review process

Performance management plan template

Reference from Key result area Indicator of success/ By Status

Manager’s comments: Signature:

Staff member’s comments: Signature:

Principles of coaching underperforming employees

● Good coaching is guiding, not telling or doing.

The GROW model

● If things changed do we need to revisit how we planned to approach this?

● What are the alternatives?

● How else could we approach this? What risks are involved?

● What are the possible risks involved in these other options?

● What constraints exist?

● How are you going to achieve this?

● What obstacles could prevent this happening?

● What else will you do?

Procurement policy and procedures

BBQfun Procurement Policy

Responsibility Responsibility for the implementation of this policy rests with

Relevant ● Privacy Act 1988 (Cwlth)

● Fair Work Act 2009 (Cwlth).

● AS ISO 15489: 2002 Records management

Updated/ 6/2012 – Riz Mehra, CFO

Principles governing procurement process

2. Value for money

5. Responsible financial management

● ensures that rules do not operate to limit competition by discriminating against

7. Buy Australian made/support for Australian industry

● the quality of locally made products

● the record of performance and delivery of local suppliers

8. Pre-registered list of preferred suppliers

9. Avoid conflict of interest

10. Report collusive tendering

11. Competitive process

12. Direct invitation (selective or restricted tendering)

● an invitation to tender to organisations on BBQfun’s pre-registered list of preferred