-During tshoot, if the issue is found to be with a HW component, it must be

dispatched
-either with OR without a field technician!
-que partes se mandan con o sin tech field?
-como se coordinan los tech field visits?
-y si el cliente lo tiene o quiere llevar a un repair center?

-onsite repair = work order clasiffied as service types parts only, labour only,
and parts and labour

-repair center = carry-in service(CIS), Mail-in service(MIS), collect and

return(CAR).

-A WORK ORDER must be created from the CASE page!

-en el caso te vas a feed->work order tab->create(dejalo en break fix)->