ASSIGNMENT

MAY 2020 SEMESTER

COURSE CODE : MTQ 709

NAME OF COURSE : TOTAL QUALITY MANAGEMENT (TQM)

LEVEL : MASTER'S LEVEL

STUDENT’S NAME :
MATRIC NO :

PROGRAMME : MBA

ACADEMIC FACILITATOR : Mr Aung Soe Lwin

LEARNING CENTRE : Myanmar Institute of Education (M.I.E)

INSTRUCTIONS TO CANDIDATES

1. This assignment consists of TWO (2) parts. Answer ALL questions.

2. Plagiarism in all forms is forbidden. Students who submit plagiarized assignment will be
penalized.
3. This assignment carries 30% in Part A and 30 % in Part B.
4. The submission date for this assignment is BEFORE or ON __________. Please submit your
assignment to Regional Learning Center.

THERE IS THREE (3) PAGES OF QUESTION, EXCLUDING THIS PAGE.

DECLARATION BY STUDENT
I certify that this assignment is my own work and is in my own words. All sources have been
acknowledged and the content has not been previously submitted for assessment to Asia e University
or elsewhere. I also confirm that I have kept a copy of this assignment.

Signed_______________________
PART A (100 Marks)

INSTRUCTION: Answer all questions given.

Your company strongly believes in total quality management as foundation for the success of the
company. As an MBA graduate from AeU, working as a manager in your organisation, you are
requested by your Managing Director to conduct a seminar on “The Importance of Total Quality
Management in the Organization” focusing on the following issues:

Question 1

Why is it necessary that top management be committed as a prerequisite to benchmarking?

Question 2

Describe how organizations should go about communicating with their customers.

Question 3

Explain the leadership characteristics that build and maintain followership.

Question 4

If asked to assess a department's training needs how would you go about it?

Question 5

Define Lean Six Sigma

(Total 100 marks)

END OF PART A

MTQ 709_Total Quality Management Page 1

PART B (100 Marks)

INSTRUCTION: Answer all questions given.

Student selects an existing company or an organization in Myanmar, and prepares a report on how
total quality management is implemented. The report must at least include:

 Brief background of the organization selected, organizational structure, vision, mission and
objectives.
 The practices of quality control and quality assessment.
 The actions taken by top leadership/management on total quality management.
 The process and importance of human resources development in total quality management.
 Recommendations for continuous improvement in the quality of products and services in the
company.

(Total 100 Marks)

END OF PART B

MTQ 709_Total Quality Management Page 2