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Lab: Update Incident Status
Lab: Update Incident Status
Summary
Create an integration to update Service Cloud with a new status from a partner.
Integration
o Type: Map My Data
o Name: Update Incident Status
o Package: hol
Trigger
o Connection: GenericRest
o Name: UpdateIncident
o Operation: POST
o Path: /incidents/{id}
o Request JSON: {"status":"Solved"}
o Response JSON: {"response":"response"}
Invoke
o Connection: ServiceCloud
o Name: UpdateIncidentStatus
o Operation Mode: Single Operation
o Operation Type: CRUD : Update
o Selected Business Object: Incident
Map Request
o id -> Incident.ID.id
o status -> Incident.StatusWithType.Status.Name
Map Response
o Response = Success
Create Tracking
o Id
o status