FM-DNSC-PRS-01

Republic of the Philippines Issue Status: 01

DAVAO DEL NORTE STATE COLLEGE Revision No: 00
New Visayas, Panabo City, Davao del Norte, Philippines 8105 Date Effective:
Website: www.dnsc.edu.ph; Telephone #: 63 84 6284301 30 November 2016
Email Address: president@dnsc.edu.ph; jab@dnsc.edu.ph Approved by: President
INSTITUTE OF MANAGEMENT GOVERNANCE AND CONTINUING STUDIES

SYLLABUS IN PA 5: KNOWLEDGE MANAGEMENT AND ICT FOR PA

1st
Semester, S.Y. 2019-2020
(2nd Edition)

VISION: INSTITUTE GOALS:

We envision the Davao del Norte State College
to be:
a premier institution of higher learning that is
imbued with its core values for the development
of human resources, and generation and
utilization of knowledge and technology for a
productive, sustainable, just, and humane
society.
MISSION:
As an institution of higher learning and teaching
excellence, informed by research and
empowered to carry out extension and
production services, DNSC shall:
1. provide equitable access, quality, relevant,
and environment-friendly programs instruction,
research, and extension;
2. promote good governance and adopt
mechanisms to continuously upgrade
institutional standards;
3. enhance capabilities and work ethics of the
workers of the institution; and,
4. develop appropriate linkage and network in
the implementation of College programs.
CORE VALUES:
We commit to pursue our vision, accomplish our
mission and achieve our goals through our core
values of:
Excellence, Integrity, Innovativeness,
Stewardship, Love of GOD and Country
Board Resolution No. 16, Series 2014 - 26 June 2014
1. Equip students with adequate knowledge,
skills, and attitudes necessary to ensure good
governance for poverty alleviation and
sustainable development;
2. Enhance managerial competencies and
leadership qualities of practitioners in their
respective field of discipline;
3. Develop the research and extension work
capabilities of those who are engaged in the
profession.
PROGRAM OUTCOMES:
The graduates of BPA program can:
1. Demonstrate the ideals of good public
servants;
2. Perform managerial and leadership roles in
their sphere of operation; and
3. Undertake research and extension activities
consistent with the development needs of the
service area.
OUR GRADUATES:
Our graduates carry DNSC’s values into their
workplaces as competent, collaborative
workers, and socially connected ethical
leaders. They adhere to professional ethics
and seek solutions to workplace problems.
They are creative, critical thinkers, and
resilient to cross-cultural environment.

I. Course Number : PA 5
II. Course Title : Knowledge Management and ICT for PA
III. Credit : 3 units
IV. Pre-requisite : ICT 1
V. Course Description : The essential principles of knowledge management (KM) and how KM
and CRM technologies work, and how they impact the ICT infrastructure for public administration.
Also shows how to use team-building and goal setting exercise to create excellent KM/CRM
projects, and how to align e-business strategy and technology choices.

VI. General Outcomes : Upon completion of this course, each student should be able to:

1. Explain the concept of Knowledge Management in relation to public administration;

1
 2. Recognize theories and principles to best understand KM and use it in daily
activities;
3. Use KM Frameworks and Models in analysing problems in the organization;
4. Implement proper way in utilizing KM processes;
5. Acknowledge the importance of ICT in relevant to KM;
6. Create an online survey using the software application LimeSurvey.

VII. Course Outline : (Topics have to be logically arranged per grading period: Midterm and
Final)

Learning Activities Plan:

Course Content/Subject Matter Desired Learning Objectives Time

 Class Orientation
 Module 1: Knowledge,
Information and Data
a) Defining Knowledge,
Information and Data
b) The Different Types of
Knowledge
 Module 2: What is KM?
a) Definition of KM.
b) Importance of KM
c) Information Management vs.
KM
 Module 3. Organizational
Management
a) Introducing OM
b) The SECI Model
c) Organizational Memory
(in the context of: knowledge, skills Table
and values or attitudes)
 Exhibit the importance of adhering 3 hours
to the Vision, Mission, Goals,
Objectives and Core Values within
the stay in the college and even
after
 Assess the underlying concepts
behind Knowledge Management in
order to effectively use concept into
creative actions
 Discuss the various definitions of 3 hours
authors about what is Knowledge
Management (KM)
 Explain the importance of KM
 Differentiate Information
Management and KM
 Recognize the concept of 3 hours
Organizational Management (OM)
 Explain the importance of OM to the
KM process

 Module 4. Organizational  List the Organizational Knowledge 3 hours

Learning
a) Introducing OL
b) Organizational Learning
Theory
 OL and Communities of Practice
 Module 5. Organizational Culture
and Leadership
a) OC and Leadership
b) Leadership and the Learning
Organization
 Module 6. KM Models
a) KM Frameworks
b) Three KM Models
c) Integrated KM Model
resources
 Identify the components of SECI
model
 Learn about Organizational
Learning (OL)Theory
 Appreciate OL and its practice
 Explain what Organizational Culture 3 hours
(OC) is.
 Examine the impact of OC on KM
processes.
 Discuss the role of leadership in the
learning organization.
 Discover a good model which can 3 hours
integrate various elements and
relationship in line with KM.
 Examine the KM models.

 Module 7. KM Processes  Apply the different processes and 3 hours

a) KM Processes Intro initiatives in KM.
b) Knowledge Discovery and  Research on the assigned “Case
Detection Study”.
c) Knowledge Organization and
Assessment
d) Integrated KM Model

2
 Midterm Examination
Module 8: KM Strategy
a) KM Strategy Info
Module 8: KM Strategy
a) Organizational Structures
b) Organizational Culture
Change
Module 9: KM Tools by Category
(IT-Based)
a) KM Tools Intro.
b) Groupware and KM 2.0
c) The Intranet and Extranet
d) Warehousing and Data
Mining
Module 9: KM Tools by Category
(IT-Based)
a) Decision Support Systems
b) Content Management
Systems
c) Document Management
Systems
Module 10: KM Resources (Non-
IT based)
a) KM Resources Intro.
b) Cross-functional project
teams
c) KM Training
d) Storytelling
e) Mentoring
Module 11: KM Failure Factors
a) KM Failure
b) Lack of definition of KM
c) Failure in KM
Module 12: KM Careers and Skills
a) Careers in KM
b) KM Positions and Roles
c) KM Skills
LimeSurvey
a) XAMPP and LimeSurvey
Package
b) Online Survey
c) Web Hosting
ICT
a) Google Drive
b) Dropbox
c) Blog
d) Website Management
Final Examination
VIII. Course Requirements:
Examination
Quizzes/Assignments/Class Participation
3 hours
 Explain the importance of acquiring 6 hours
long-term KM Strategy
 Differentiate the types of
organizational structures
 Recognize the concept of 3 hours
organizational culture change
 Compare and Contrast
Organizational Culture of the
assigned institutions
 Identify IT-based tools and systems 3 hours
that can help KM fulfil its goals
 Explain what the role of ICT in the
KM process is
3 hours
 Cite examples of different ICT tools
which can be utilized in the KM
process
 Utilize the KM Tools in the KM
process
 Discover what are the various 6 hours
resources and techniques that KM
practitioners can use to introduce KM
and its supporting practices to an
organization
 Learn the non-technical KM
resources and techniques
 Identify what are the relevant KM
resources and techniques applied by
other organizations
 Identify KM Failure Factors 3 hours
 Research on KM failures of an
organization
 Demonstrate awareness on the 3 hours
possible carers in KM
 Appreciate the learning acquired in
KM.
 Discover the opportunity of having
know-how in KM
 Install the XAMPP software and 6 hours
utilize the package of LimeSurvey
 Create an online survey
 Host the survey in the internet
 Research on the use of the different 3 hours
application
 Create a Google Drive, Dropbox,
Blog and Website
3 hours
- 40%
- 35%
3
 Project/Researches - 20%
Attendance - 5%
TOTAL - 100%
IX. Grading System:

1. Passing Score : 50% of the highest possible score.

raw score
2. Transmutation : ×50+50
highest possible score

3. Board work / Discussion rubric:

5 - Perfect answer, no error

4 - 1 or 2 errors in mechanics or notations
3 - correct answer on second or third attempt, with
guidance from professor
2 - correct equation or formula but wrong final answer
1 - totally wrong answer
0 - absent /refused to participate

X. References:

A. Books
Frost, A. (2015). The Concept of Knowledge Management

B. Online Resources
Journal of Knowledge Management Practice, Vol. 13, No. 3, September 2012
Knowledge Management, KMT: An Educational Site, Retrieved at
http://www.knowledge-management-tools.net/ on June 12, 2014
Goal Setting and Team Building by Conor Moss

C. Suggested Readings
How to use LimeSurvey at
https://manual.limesurvey.org/Installation#Download_the_LimeSurvey_package
How to create online survey at https://surveyplanet.com/

D. PDF
A Synthesis of Knowledge Management Failure Factors
Ermine, J. Methods and Tools for Knowledge Management in Research Centers
The Role of Knowledge Management in Enhancing Government in Kenya

Prepared and Submitted by:

JULIEAN T. AKIATAN
Instructor

Reviewed by: Approved by:

GLENNE B. LAGURA, DPA MARILOU D. JUNSAY, PH.D

BPA Program Chair Dean, IMaGoCS

Revision Date: Prepared by: Reviewed by: Approved by:

JULIEAN T. AKIATAN GLENNE B. LAGURA, DPA MARILOU D. JUNSAY, PH.D