PERSONNEL 2

AN UNSOLICITED APPLICATION (LAMARAN YANG

TIDAK DIMINTA)
• An unsolicited application is the most difficult to write sine there is no advertisement or
introduction to tell you anything about the work or indeed whether there is a vacancy.
• In such sitation you must try to find out something about the company’s activities and
then show how your qualifications and experience could be used.
EXAMPLE

Dear Sir
For the past 8 years I have been a Statistician in the Research Unit of Baron & Smallwood
Ltd, Glasgow. I am now looking for a change of employment which would widen my
experience and at the same time improve my prospects. It has occurred to me that a large
and well-known organisation such as yours might be able to use my services.
I am 31 years of age and in excellent health. At the university of London I specialised in
merchandising and advertising, and was awarded a PhD degree for my thesis on ‘Statistical
Investigation in Research’. I thoroughly enjoy working on investigations, particularly where
the work involves statistics.
Although I have had no experience in consumer research. I am familiar with the methods
employed and fully understand their importance in the recording of buying habits and
trends. I should like to feel that there is an opportunity to use my services in this type of
research and that you will invite me to attend an interview. I could then give you further
information and bring testimonials.
I am unmarried and would be willing to undertake the training courses away from home to
which you refer in your advertisement.
I hope to hear from you soon.

Yours faithfully
 TESTIMONIALS (SURAT KETERANGAN)

• As well as sending a copy of your curriculum vitae with an application letter, it is useful to
send copies of any testimonials you may have from previous employers. The originals of
such open testimonials are addressed TO WHOM IT MAY CONCERN. They are
generally given by your previous employers. If requested; you should always retain the
originals the originals and send photocopies only to prospective employers.
ANY TESTIMONIAL SHOULD FOLLOW THE
FOLLOWING 4 POINT PLAN:
• State duration of employment and post (s) held.
• Give details of the duties carried out.
• Mention work attitude and personal qualities.
• Finish with a recommendation.
Example>>>>>>
FORMAL TESTIMONIAL FOR SECRETARY (SURAT
KETERANGAN FORMAL UNTUK SEKRETARIS)
TO WHOM IT MY CONCERN
Miss Sharon Tan was employed as Shorthand Typist in this company’s Sales Department when
she left secretarial college in July-. She was promoted to my Personal Secretary in 200-.
Her responsibilities included the usual secretarial duties involved in such a post as well as
attending meetings, transcribing minutes and supervising and advising junior secretaries.
Sharon used her best endeavours at all times to perform her work conscientiously and
expeditiously. She was an excellent secretary, an extremely quick and accurate shorthand typist
and meticulous in the layout, presentation and accuracy for her work. I cannot overstress her
exceptional work rate which did not in any way detract from the very high standards she set for
herself.
Sharon enjoyed good health and was a good time -keeper. She was very personable, friendly,
sociable and quick to share in a joke. It was a great loss to both myself and the company
when Sharon took up teacher training.
In my opinion, Sharon has the necessary character, dedication and approach to be suitable
for the position of personal secretary or to enter the teaching profession. I can recommend
her highly and may be contracted fo further information.

IAN HENLEY
Deputy Chairman
 JOB DESCRIPTION

• A job description gives details of the duties and responsibilities involved in a post,
including any supervisory duties, specific authority and any special features of the post.
JOB DESCRIPTION FOR TELEPHONE EXECUTIVE

JOB DESCRIPTION
Job Title telephone Executive (Marketing)
Location Marketing Department, Head Office
Responsible to Marketing Manager
Main Purpose of Job To telephone customers with the objective of identifying
opportunities where business can be increased
MAIN DUTIES AND RESPONSIBILITIES
1. To achieve daily call rate targets and any target set for sales campaigns.
3. To carry out any administrative requirements generated by the telephone calls in an
Accurate and efficient manner. This may include sending letters, fax messages, e-mails,
reports, product literature, etc.
4. To undertake training courses to make good use of telephone selling techniques.
5. To undertake training on the company’s products and services and to promote
associated products where appropriate.
6. To carry out competitor market research by contracting their branches to gather
information on pricing, product availability, etc, as directed by your supervisor.
To carry out any other tasks as requested by your supervisor.
EXERCISE

• Create a formal Testimonial for Head of Department.

GOOD LUCK