ISRRAEL PENA, JR

Address 1: 632 N 10 ST , Immokalee, FL 34142

Direct: (239) 324-3136

Email: isrrael_pena_jr@yahoo.com

CREATIVE | ADAPTIVE | INNOVATIVE

Seeking a full-time position with a highly reputable community

OBJECTIVE organization or company to employ my current skillset as well as build
upon the foundation of personal and professional development. To make
connections and build community to provide impactful services in
response to need and demand.

AREAS OF STRENGTH • Effective telephone skills, able to establish immediate trust and confidence
• Impactful coordination and navigation on Zoom Meetings
• Record keeping and organizational skills
• Proficient typing skills, spelling, and grammar
• Fast learning curve and can work with most technology
• Bilingual- English and Spanish

EXPERIENCE The Immokalee Foundation, Immokalee, FL

Student Advocate 2019– 2020

• Monitored and addressed the academic, behavioral and overall progress of

student for the purpose of post secondary and career readiness through
implementation of various preventative measures and strategic interventions.
• Assisted 9-12th grade students in identifying their educational, post secondary
and career goals; helped them to formulate written plans for future
advancement.
• Maximized school system support and established relationships with affiliated
organizations.
• Assisted with data collection: grades, behavior, attendance, test scores, career
surveys, aptitude tests, experiences/workshops, to ensure students meet
benchmarks.
• Identified potential problems and intervened as necessary to ensure student
success; this included, but was not limited to, leveraging the services of
affiliated organizations or school system resources.
• Collaborated with career interest surveying and career pathway programming
to provide student with information on college and career opportunities and
choices.
• Maintained effective communication and provided high quality customer
service to students, parents, staff and community members.
• Participated in student selection process, including creating applications,
meeting with the committee, inputing scores, etc.
• Assisted in planning, implementing and chaperoning special trips and events.
• Ensured that proper notification letters were sent to students (when
appropriate) for warning, probation and termination according to the standards
set by the program were followed.
• Scheduled intervention meetings with students, parents and mentors to create
individualized success plans.
 Courtyard by Marriott, Fort Myers, FL
Guest Service Representative 2018-2019
• Performed in a pleasant, professional and efficient manner, a combination
of duties mainly related, but not limited to, check-in and check-out of
guests which contributes to an overall positive experience.
• Answered inquiries pertaining to hotel services, registration of guests and
shopping, dining entertainment and travel directions.
• Kept records of room availability and guests’ accounts; associate made,
confirmed and canceled reservations for guests.
• Computed bills, collected payments and made change for guests; posted
charges such as room, food, liquor or telephone by hand or machine.
• Date-stamped, sorted and racked incoming mail and messages;
transmitted and received messages using equipment such as telephone,
fax and switchboard.
• Understood and enforced the hotel company credit policies; accounted for
all cash and made deposits in accordance with hotel and company policies.
• If functioned in a lead capacity: (a) took responsibility for assigned
employees in the absence of the supervisor, (b) assigned work and
ensured proper performance of assigned employees.
• Spoke clearly and listened carefully and communicated well with many
different kinds of people.

Boys & Girls Club of Collier County, Immokalee, FL

Student Program Coordinator 2016-2018
• Established programs, activities, and services that prepared youth for
success in high school; preparation for college and career.
• Created a club environment that facilitated and fostered the achievement
of youth development.
• Ensured a healthy and safe environment as well as ensured that
recreational facilities, equipment and supplies were maintained.
• Planned, implemented and evaluated programs, services, leagues, special
events and club events.
• Supervised and evaluated the performance of assigned program
volunteers, interns and part-time staff.
• Exercised and polished skills with current technology and information
management systems.
• Developed partnerships with parents, local agencies, community leaders
and organizations.
• Develop and paint public relations for programs, special events and other
related activities within the teen department.

Santa Fe College, Gainesville, FL

Student Ambassador 2013-2014
• Served as a representative of the college student body as well as for
marketing and recruitment for the entire college.
• Worked with faculty, staff, students and members of the community to
promote Santa Fe College and its programs, certifications and services.
• Assisted with orientation, registration, recruitment, high school visits,
phone-athons, campus tours, special events, community services and
speaking engagement.

EDUCATION Bachelor of Science in Family, Youth and Community Sciences

University of Florida, Gainesville, FL. 2014-2016
Associate of Arts in Family, Youth and Community Sciences
Santa Fe College, Gainesville, FL. 2011-2014