PPTP VPN Troubleshooting FAQ

1. I am not able to connect PPTP.

 Crosscheck the Cyberoam GUI configuration properly:

- Try changing the DNS server IP to Global DNS like 4.2.2.2 under VPN -> PPTP ->
Configuration.
- Make sure that the concerned user has been added into the List of the authorized
VPN users.

 Configure the Cyberoam CLI options for the VPN properly:

 Check with OS settings & Dialer Configuration:

 - As per the present architecture of Cyberoam, we support only PAP authentication
for indirect authentication (i.e. authentication via ADS, LDAP, etc).

- So, incase you intent to use CHAP/CHAPv2 as authentication mechanism for

PPTP VPN, you may create local Cyberoam resident users for VPN access.

2. I am able to Connect with PPTP VPN but unable to access local resources.

 Check system NIC settings:

- Your system NIC config should not have any IP or network mentioned that you
intend to access over VPN.

For example, you intend to access a server IP 192.168.1.5 over VPN, however, your
own LAN is having IP addressing as 192.168.1.0/24. So, the traffic towards the
server will never get into the VPN tunnel.

 Keep the Lease IP range in the right network.

-Keep the Lease Range in PPTP VPN configuration same as the network you want
to access over the VPN.
- For example, if we have defined the lease range as 10.20.30.1 -10.20.30.5, but the
actual network we need to access is 192.168.2.0/24, communication might have
issues. If at all such a requirement to keep the IP schema like above, please apply
NAT policy on VPN-LAN rules.