Ryan R Narayan

105-22 130th Street

Richmond Hill New York 11419
Email: ryan.narayan1@Gmail.com
Cell: 718-210-7023
HIGHLIGHTS
 Over 10 years of progressive electronics and customer support experience and accomplishments with leading
organizations.
 Diploma and Certificates of Completion for specialized training in computer repairs and maintenance; also
Completion of Business Management courses; excellent continuing technical education and professional on the
job training and development.
 Track record of superior analytical/technical problem solving skills and abilities.
 Proficient in Microsoft based operating systems, Microsoft Office Package, Adobe Reader.

SKILLS/STRENGTHS
 Professional attitude, goal and result oriented.
 Willing to tackle new challenges.
 Strong work ethic, motivation and team spirit.
 Proven experience in an application support
environment
 Manages projects through completion
• Maintains professional conduct under pressure
• Experience in a demanding environment, working to
strict deadlines and short SLAs
• Proven technical troubleshooting skills
• Preforms wells under pressure
• Project management

EMPLOYMENT HISTORY
Citi Personal Wealth Management Citi,
New York, NY
Assistant Vice President
Program Management Senior Analyst

2016-Present
 Project and Program Management
 Build out flowcharts to improve processes
 Created, documented and maintain knowledge management systems for our applications
 Provided accurate and timely information on Citigroup’s products, services and procedures
 Provided technical solutions and liaised with the Operations business during critical production outages
 Provided reporting to Operations and technology Management, that facilitate strategic and tactical initiatives
 Created innovative solutions and proactive approaches to optimizing process
 Effectively communicated issues and status updates with business users, level 3support, and development teams
 Acted as Point person for all CPWM level 2 support on technical issues, including Netx360 related issues
 New Hire On-boarding and Entitlements setup
 Created Service Now Tickets for all tech related issues
 Train department reps to be level 1 technical support
 Create and maintain CPWM technology guide
 Understand the risk posture of EUC technology solutions and help prioritize remediation activities across
infrastructure and application support teams. Drive total operational quality improvement of the EUC solutions to
minimize and eliminate incidents
 Work very closely with our Level 1, Level 3, Engineering and Product Management partners to ensure new
products/services are seamlessly rolled out into each platform so that our clients undergo minimal impact and
service disruption
 Implement best practice processes and continuously working to re-engineer business processes to ensure the various
teams EUC teams are functioning at optimal level
 Work with Engineering partners to maintain and support the life cycle of all software/hardware components
 Work with vendors and stakeholders to formulate complete business cases and project plans to execute all phases of
programs
 Work with partners on service improvements to measure the ongoing performance of the service to meet SLAs
 Citi Personal Wealth Management
Citigroup, New York, NY
Associate Service Officer
SR Service Officer

2007-2016
 Assisted financial advisors their assistants, supervisory principals, private bankers and customer service
representatives to establish new accounts and service customers accounts
 Serve as a liaison between the advisors, back office departments, and the clearing firm
 Utilized NetX360, Market-Q, Salesforce, and Microsoft Office Suite
 Selected to complete highly client- and time-sensitive assignments
 Trained new-hires and colleagues and created the necessary training materials
 Provided accurate and timely information on Citigroup’s products, services and procedures
 Proactively identify Financial Advisors needs and offered appropriate solutions for account transparency
 Assisted with multiple conversion to a new clearing firms and platforms

Citi/Smith Barney, New York, NY

Smith Barney Branch Support Analyst
Operations Support

2005-2007
 Provided customer Service and support to Smith Barney Investment Branch Staff in the usage of the various
proprietary and non-proprietary systems and applications for daily business.
 Provided telephone support for Smith Barney Financial Advisors in over 500 Nationwide Branches.
 Provide technical support for financial advisors (i.e. All system related issues hardware and software via phone
support or remote access)

EDUCATION
Queens College - Georgetown, Guyana, S.A.

Received Diploma and Certificates of completion for several professional/computer courses including relevant
courses including Six Sigma:

 DocuSign Administrator Certification

 Database Management,
 Spreadsheet Management
 Micro-computer studies
 Citi Lean Project Management courses (Six Sigma)
 Microsoft Visio Certification (Certificate no: UC-BT4CWM7T)