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IC Restaurant Balanced Scorecard Example
IC Restaurant Balanced Scorecard Example
TARGETS INITIATIVES
STRATEGIC OBJECTIVES KEY PERFORMANCE INDICATORS
CURRENT INTERVAL NEXT PROGRAMS BUDGETS
Increase customer profitability $ Revenue per client 300 M 350 Begin customer rewards project
$5,000.00 initiative
Project to train employees on
$ Average new customer acquisition cost 12 M 5 0.5 hour per employee
new customer rewards
Build and improve the customer network # New customers 315 M 350
50% M 50%