Republic of the Philippines

NATIONAL POLICE COMMISSION

PHILIPPINE NATIONAL POLICE
PHILIPPINE NATIONAL POLICE TRAINING INSTITUTE
Regional Training Center 6
Bakyas, Mansilingan, Bacolod City, Negros Occidental

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PUBLIC SAFETY JUNIOR LEADERSHIP COURSE (PJSLC)

Subject : LEADERSHIP ROLE IN RESOLVING CONFLICT

Lecturer : Raymunda Recto Moreno
Contact # 09063948625
Email add: dynamic_edge2010@yahoo.com Fb acct: Dynamicedge Learningsolutions

INTRODUCTION:

An effective leader builds teams that work well together. As a leader, you facilitate

the resolution of conflicts that distract the team members, decrease productivity, destroy motivation and lead
frustration and anger.

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A leader is the one in charge, the person who convinces other people to
follow. A great leader inspires confidence in other people and moves them to
action.
A leader is someone who can see how things can be improved and who
rallies people to move toward that better vision.

Leaders can work toward making their vision a reality while putting

people first. Just being able to motivate people isn't enough —
leaders need to be empathetic and connect with people to be successful.

True leaders listen without being condescending. They are willing to hear what others have to say without
rushing to judgment. They are patient and genuine in their desire to understand the thoughts and feelings of the
people they lead. 

10 core leadership skills:

- Integrity
- Ability to delegate
- Communication
- Self-awareness
- Gratitude
- Learning agility
- Influence
- Empathy
- Courage
- Respect

The leader'srole 
in managing
conflict can have a significant impact on how they are
resolved within the workplace or organization. ... A
common trait of leaders is they are able to build teams
that work well together and help to set the tone for the
organization.
Conflict is defined as a clash between individuals arising out of a difference in thought process,
attitudes, understanding, interests, requirements and even sometimes perceptions.

The lead er's role in managing

conflict  can have a significant impact on
how they are resolved within the
workplace or organization. ..A
common trait of leaders is they are able to
build teams that work well together and
help to set the tone for the organization.
Definitely, having a good conflict
resolution skills help employees
reduce the friction that damages their
working relationships. By
resolving conflicts in a more
professional and respectful manner,
they are enabled to collaborate better
with co-workers, building stronger
work relationships.

Conflict resolution allows for constructive change to occur. If problems and disagreements are
ignored rather than being handled constructively, things can only go one of two ways; either things
stay the same, or they get worse. But, when people discuss their differences and work through them
together, the stage is set for positive change to occur. Although it might be easier in the short term to
leave things as they are, this struggle helps everyone involved in the conflict to work through the
problem while developing stronger relationships.

Leaders must deal with conflict management on a daily basis. ... Leaders must ensure they continuously
communicate with their team as well as articulate a vision. The impact of conflict in the workplace can result in
a disruption of the effectiveness of employees and slow the achievement of organizational goals.

Effective teamwork is an important part of promoting a healthy workplace and preventing adverse events. 

Here are some of the ways effective team leaders can facilitate and coordinate the activities of team members:
 Embrace the leadership role, asking for help when they need it
 Constantly monitor the team, setting priorities and making decisions as they go
 Make the most of all resources in order to maximize team performance
 Help resolve team conflicts
 Delegate tasks so that the workload is balanced for everyone
 Check in regularly with team members on an individual basis
 Great leaders empower their team members to speak freely and ask questions
 Arrange training opportunities
 Promote a positive group culture

Providing a positive work environment is one way that an organization and its leaders can reduce conflict
between co-workers.

 Leaders who have a clear sense of direction, who are accessible to employees and foster a sense of
friendliness and trust
 A work culture that promotes respect, celebrates successes, and deals with mistakes as opportunities to
learn
 Team members who behave ethically
 Employees who feel appreciated, and are given opportunities to grow professionally
  An understanding that employees have commitments outside of work that need to be respected

Resolving Conflicts
Conflict resolution is frequently one of the most challenging aspects of team leadership. Here are some of the
ways team members can help manage conflicts:
 Listen with empathy and respect
 Allow others to express their concerns
 Look deeper, beyond what is being said, to understand the real meaning
 Be self-reflective and accountable—acknowledge if you are at fault
 Express emotions in a positive way—to encourage understanding and conflict resolution
 Prioritize—try to separate what is important and what gets in the way of understanding
 Learn from difficult behaviours—use what you have observed to see if outcomes have been affected
 Negotiate and collaborate to resolve the issue

4 steps to resolve Conflict:

 Communicate. Open communication is key in a dispute. ...
 Actively Listen. Listen to what the other person has to say, without interrupting. ...
 Review Options. Talk over the options, looking for solutions that benefit everyone. ...
 End with a Win-Win Solution.

Bargaining is about focusing on who is right. It is competitive and win-lose.

Bargaining is a discussion about what the other side wants. 

Negotiation is about focusing on what is right. It is cooperative and win-win.