EIS Chapter 1

1. You are managing a major international project, and your contract requires you to prepare
both a project plan and a quality management plan. Your core team is preparing a project
quality management plan. Your first step in developing this plan is to :

A. Determine the specific metrics to use in the quality management process

B. Identify the quality standards for the project

C. Develop a quality policy for the project

D. Identify specific quality management roles and responsibilities for the project

2. Deming’s PDCA Cycle stresses that the project team should have a working knowledge of
statistical process control to help evaluate quality control outputs. Of all the topics involved,
which of the following is the most important for the team to understand?

A. Sampling and probability

B. Attribute sampling and variables sampling

C. Tolerances and control limit

D. Special causes and common/random causes

3. Deming’s 14 Points provides a way of an organization to create and sustain a culture of a

continuous improvement. As such it should be direct by:

A. The project manager

B. Top management

C. Employees participating in quality circles

D. Stakeholders

4. Quality assurance promotes quality improvement. A “breakthrough” is the accomplishment

of any improvement that takes the organization to unprecedented levels of performance by
attacking

A. Sporadic sources of variation

B. Chronic sources of variation

C. Inspection over prevention

D. Specific tolerances

5. What is a definition of quality?

A. Goodness

B. Conformance to requirements

6. How can we make quality happen?

A. Detection or appraisal

B. Prevention

7. What standard do we use for our quality performance?

A. That’s good enough

B. Right things right every time

8. How can we measure quality?

A. Indexes

B. Price of non-conformance

9. Who is responsible for quality?

A. Some people at certain levels

B. Proactive leadership at all levels

10. Your project scheduler has just started working with your project and has produced
defective reports for the past two accounting cycles. If this continues, these defective reports
could provide the potential for customer dissatisfaction and lost productivity due to rework.
You discovered that the project scheduler needs additional training on using the scheduling
tool that is used on your project. The cost of training falls under which one of the following
categories?

A. Overhead cost
B. Failure cost

C. Prevention cost

D. Indirect cost

11. Your management has prescribed that a quality audit be conducted at the end of every phase
in a project. The audit is part of the organization’s

A. quality assurance process

B. quality control process

C. quality improvement program

D. quality process adjustment program

E. quality management plan

12. Your quality assurance department recently performed a quality audit of your project and
identified a number of findings and recommendations. One recommendation seems critical and
should be implemented because it affects delivery of the product to your customer. Your next
step should be to:

A. Call a meeting of your project team to see who is responsible for the problem

B. Reassign the team member who had responsibility for oversight of the problem

C. Perform product rework immediately

D. Issue a change request to implement the needed corrective action

13. A party independent of the project team should be used to perform

A. Quality planning

B. Quality assurance

C. Quality control

D. Quality inspection

E. Quality audit
14. The area where the project manager can have the greatest impact on the quality of his or
her project is in

A. Quality planning

B. Quality assurance

C. Quality control

D. Quality improvement

15. Project quality management was once thought to include only inspection or quality control.
In recent years, the concept of project quality management has broadened. Which statement is
NOT representative of the new definition of quality management?

A. Quality is designed into the product or service, not inspected into it

B. Quality is the concern of quality assurance staff

C. Customers require a documented and, in some cases, registered quality assurance system

D. National and international standards and guidelines for quality assurance systems area
available

16. You area a project manager for chemical plant construction. As a project manager, you
must be especially concerned with construction or building codes – particularly in the quality
planning process. You must be ensure that construction codes are reflected in your project plans
because

A. Standards and regulations are an input to plan quality

B. Quality audits serve to ensure there is compliance with regulations

C. They are a cost associated with quality initiatives

D. Compliance with standards is the primary objective of perform quality control

17. A quality manager is discussing with the project manager the tools that the project should
use to ensure quality. He centred his discussion around a system he used in another department.
Standard deviation is a measure of how

A. Far the estimate is from the highest estimate

B. Correct the sample is

C. Far the measurement is from the average or mean

D. Much time remains in the project

18. Six sigma refers to the aim of settling tolerance limits at six standard deviations from the
mean, whereas the normally expected deviations of a process is

A. One standard deviation

B. Two standard deviation

C. Three standard deviation

D. Undeterminable because of the unique nature of every process

19. During an inspection of a project deliverable, the team detects the same defect in the
deliverable that has already been identified during a previous inspection. The project manager
is confused how this could have happened since a change request was approved to correct the
defect. After discussing the issue with the team, the project manager learns that the team never
implemented the approved change request. What could have helped to prevent this situation?

A. Holding an approved change request review

B. Conducting a retrospective meeting

C. Performing a root cause analysis

D. Creating a quality report

20. After taking over a project that is in the middle of execution, you are looking for
information about the quality management issues that have been escalated by the team and any
corrective actions that have been recommended and/or implemented. What should you do?

A. Look at the issue log

B. Check the quality management plan

C. Review the quality report

D. Talk to the previous project manager

21. The ISO 9000 standard provide

A. A description of how products should be produced

B. Specifics for the implementation of quality systems

C. A framework for quality system

D. The maximum process requirements necessary to ensure that customers receive a good
product