MARUTI SUZUKI INDIA LIMITED

Issue Deptt. MACE Prepared Verified Approved

Vendor Quality System Assessment Report - Tier II
Date of Issue

Copy to Supplier name

SC 1 Audit Date
Supplier Attendant Name
Tier 1

Audit Person

Cluster Name MSIL

(Audit Score)

Vendor (Tier 1)

Achieved Score： 0
×１００ = 0
Total Score： 140
Total Overall Rating

Part Number： Process category

Subject: Vendor System Assessment
Part Name:

Description :
Name of the Customers and their
dependence

Last Year T/O and Financial Investment

MSME Category

Product Category

TA/JV/Home grown

Domestic/Export

Top Management Review

Key Observations

Detail report is enclosed for your kind consideration & improvement actions -

0 1 2

1 0/ 8 0 0 0

2 0/ 6 0 0 0

3 0 / 10 0 0 0

4 0/ 4 0 0 0

5 0/ 6 0 0 0

6 0/ 6 0 0 0

7 0/ 2 0 0 0

8 0 / 12 0 0 0Total
Achieved
9 0 / 10 0 0 0
10 0 / 10 0 0 0

11 0/ 8 0 0 0 1.Production
19. preparation
2.Regulation for initial
12 0 / 10 0 0 0 Legal Compliance & Environment production control

13 0/ 4 0 0 0 18. Safety 100 3.C

14 0/ 6 0 0 0
17. Scale and Top Management bandwidth
15 0/ 6 0 0 0

16 0/ 4 0 0 0 50

17 0 / 12 0 0 0 16. Process Audit

18 0 / 10 0 0 0

19 0/ 6 0 0 0 0
15. Adequate testing facility
Total
(MSI 0 / 140 0 0 0
L)
Pre decided negative Improvement Submission
Last Audit Rating
marking (if any) Date　
14.Critical parts Management
Tier-2/002

13.Handling Management

12.Products 9.5S mana

management
11.Implementation
10.Equipment/
of standards Inspection
equipment's
management
 MARUTI VENDOR QUALITY SYSTEM AUDIT CUM FOLLOW UP REPORT
VENDOR ATTENDEES : 0

Supplier Name 0 Auditors:

0
0

Part Name 0

Category Audit Area Concerning regulation Judgment Remarks Follow Up

Do you define the procedure for Product
Regarding implementation
development including the following ?
rule of production 1
1 -scope of parts, responsibility of each
preparation
department, control contents / items?

Regarding management /
Do you implement follow-up to control
implementation by 1 the schedule and progress of production
2 production preparation plan
preparation items? Incl top management
/ report (master plan)

1. Production Do you consider following items and

preparation / implement corrective and preventive
New Product action to the processes and standards
Development Defect prevention on the before regular production?
3 stage of process design by 1 -Troubles in the past; -Defect items
using FMEA/Matrix diagram expected;
-Defect items unable to capture at
customer;
-Defect items difficult to repair;

Product/process evaluation Do you prevent defects by quality

4 at the quality evaluation 1 improving activities of cross-function
meeting in each trial team to evaluate quality performance?

Do you define following items related to

initial production control by standards ?
-controlled parts; -controlled items;
-inspection method;
1
-initial production control period;
-a person who announce start/end of
Regulation for initial production control; -finish
２．
1 initial production control condition;
Regulation for
initial
production
control
How do you define items required special
2
control during initial production control?
Do you set stricter inspection methods
than the ordinary inspection?
 MARUTI VENDOR QUALITY SYSTEM AUDIT CUM FOLLOW UP REPORT
VENDOR ATTENDEES : 0

Supplier Name 0
Auditors:
２．
Regulation for
initial
production 0
0
control
Part Name 0

Category Audit Area Concerning regulation Judgment Remarks Follow Up

Do you control process capability and
2 Implementation of initial 1 defect rate during initial production
production control control?

1
Do you define unexpected change
(unusual) and planned change clearly?
Do you define procedure(rules applied
Definition and 2 from sharing information to result
1 implementation of changing confirmation) at change occurrence?
management
Do you record product quality check
３． 3 results to ensure traceability? Incl
Changing
retroactive checks
management
1
Do you define and control initial part
clearly?
Definition and control Do you control initial parts separately
2 method for initial part and make quality records about them?
2
(both internal and outsourced process
are included)
 MARUTI VENDOR QUALITY SYSTEM AUDIT CUM FOLLOW UP REPORT
VENDOR ATTENDEES : 0

Supplier Name 0 Auditors:

0
0

Part Name 0

Category Audit Area Concerning regulation Judgment Remarks Follow Up

Procedure to make process
control standards(QA
1 Operation instructions for all products
process charts)
４．
Standards Procedure to control
management standards
2 ・Process control standards
・Inspection specifications
・Operation instructions
Do you make and review process control
standards, Inspection specifications,
1
which is shipped to SMC / MSIL / Tier 1 ?
Do you have consistency to keep
1
process control standard, inspection
specification, operation inspection and
parameter chart?

Do you clarify the department in charge

of promoting quality education,
1 implement education based on annual
plan?
Are records of education kept?
Education/ training
５． 1 procedure Do you define and implement the skill
Education and evaluation of operator to determine
training 2
whether operator can work without
surveillance?(e.g. acceptable
revel/evaluation frequency/evaluation
method)
Education for Do you periodically monitor the skill of
2 managers/Inspectors/ 1 certificated operators and follow up to
Special operators improve their skill?
 MARUTI VENDOR QUALITY SYSTEM AUDIT CUM FOLLOW UP REPORT
VENDOR ATTENDEES : 0

Supplier Name 0 Auditors:

0
0

Part Name 0

Category Audit Area Concerning regulation Judgment Remarks Follow Up

Do you conduct quality audit to identify

Activity to keep/improve 1
1 issues and properly improve them?
６． production quality
Quality audit Do you confirm consistency between
1
and process actual operation and standard?
verification Content of process review Do you confirm if countermeasures are
2
2 taken properly to prevent reoccurring of
quality failure?
７．
Supplier 1
Evaluation method for new 1
Do you define criteria to certificate new
suppliers suppliers and implement them?
control
Do you define clearly what is abnormal
1 situation and make operators know the
definition?
Do you clarify and standardize the
2
handling rules/routes for customer
Handling when abnormal claims, in process failure and supplier
1 situation occurs failure?
Do you have criteria to estimate the
scope of suspected lot for abnormal
3 situation?　When abnormal situation
８． occurs, do you trace suspected　lot
Handling based upon the criteria?
abnormality in
quality Do you prevent recurrence of issues by
1
analysing cause of occurring defect
based on process investigation result
such as 5-why analysis?
Prevention of recurrence
Do you reflect corrective action to
2 ・Customer claims 2 improvement of process control and
・In process failure review of standards?
・Suppliers failure
After corrective action are taken, do you
3
conduct on-site check up and evaluate
the effectiveness? And horizontal
deployment.
 MARUTI VENDOR QUALITY SYSTEM AUDIT CUM FOLLOW UP REPORT
VENDOR ATTENDEES : 0

Supplier Name 0 Auditors:

0
0

Part Name 0

Category Audit Area Concerning regulation Judgment Remarks Follow Up

Do you keep store material, work-in-
process, finished products, inventory
1 and container at appropriate storage
prevented from dust, rust, scratch,
deformation and rainwater?
Do you control material, work-in-process
and finished product by designated
Location of production site 2
1 location, volume and standard using
９． visual control?
5S Do you implement inspection or critical
management operation under the properly controlled
3 environment luminance
/temperature/humidity/vibration/noise/wo
rk table, etc.)?

1
Do you keep condition of production
equipment's, jigs and tools properly?
Production equipment's
2 management Do you keep condition of inspection
2 equipment's properly to ensure
accuracy?
Do you conduct daily/regularly check of
1 production equipment's, dies and jigs?
Are records of maintenance kept?

Do you confirm regularly the function of

Maintenance of equipment's 2 Pokayoke, automated stop and alarm?
1 , jigs and tools Are records of maintenance kept?
１０．
Equipment/Ins
pection
Do you standardize frequency of
equipment's
polishing and replacement for
management 3
consumable tools(blade/electrode/rub
stone, etc.)?
Do you calibrate regularly inspection
1 equipment's and put the expire date on
them?
Maintenance of inspection
2 equipment's
 MARUTI VENDOR QUALITY SYSTEM AUDIT CUM FOLLOW UP REPORT
VENDOR ATTENDEES : 0

１０． Auditors:
Supplier Name 0
Equipment/Ins
pection
equipment's
management 0
0

Part Name 0

Category Audit Area Concerning regulation Judgment Remarks Follow Up

Maintenance of inspection
2 equipment's Do you control deterioration (expire date)
2
of boundary samples for objective
judgments such as appearance
inspection?
Do you use easy expression (visualizer,
1
onomatopoeia ,etc.) for operation
instructions? So that operator can easily
understand process and critical points.
Do you keep operation instructions on
the accessible place and post important
2 quality points and critical operation
１１． points on the place where operators can
Implementation of see it easily?
Implementatio 1 standards
n of standards
Do you regularly monitored that each
3 operator operates according to the
operation instructions？

Is it possible to judge OK/NG specifically

4
by each check sheet (of daily equipment
check, quality control report, etc.) you
use?
Do you keep first-in first-out of finished
1
products and work-in-process (material,
reserve parts） by using identification tag
or lot indication?

management of parts flow Do you control follows production

1 history by product lot numbers?
2
-production date; -production volume;
１２． -shipping date
Products Do you control identification of similar
3
management parts separately?
Do you control identification of non-
1 confirming parts and parts on hold. Do
you store them separately?
Non-confirming parts
2 management
 MARUTI VENDOR QUALITY SYSTEM AUDIT CUM FOLLOW UP REPORT
VENDOR ATTENDEES : 0

Supplier Name 0 Auditors:

１２．
Products 0
0
management
Part Name 0

Category Audit Area Concerning regulation Judgment Remarks Follow Up

Non-confirming parts
2 management Regarding repaired non-conforming
2
parts and parts on hold to re-use, do you
define responsibility to implement? Are
repair record kept?　
Do you make arrangements with
customers about the packing style &
13. 1 transportation system to prevent damage
Handling 1 Bins/ Trolley Management during handling of finished products &
Management perform accordingly.

2
Do you have system to maintain Bins
/Trolleys in Good Condition.
Do you have Special checks/Inspection
1 for Maru A parameters of Maru A part are
14. available .
Critical parts 1 Maru A Parts Management Do you have Identification of Maru A
2
Management Process/Operator on Shop Floor.
3
Do you keep the repair history when
repairing & using Maru A items
Does the supplier has all inspection
1 instruments required as per drawing
requirements
15. Adequate Does the supplier has all Testing
testing 1 Testing Facility 2 Equipment/Rigs required as per drawing
facility requirements
Does the Supplier has trained manpower
3 to operate these inspection and testing
instruments

1
Conduct process audit as per process
16. Process control standard
1 As per PCS
Audit
2 Closure of all the observations
 MARUTI VENDOR QUALITY SYSTEM AUDIT CUM FOLLOW UP REPORT
VENDOR ATTENDEES : 0

Supplier Name 0 Auditors:

0
0

Part Name 0

Category Audit Area Concerning regulation Judgment Remarks Follow Up

Do you have adequate organisation

structure and defined roles/
Management Bandwidth &
1 1 responsibilities for key areas such as
Organization Structure
Plant Head, Quality, Production and
Maintenance?

How frequently Top management visits

the shop floor?
How frequently Top Management
2 Review Mechanism 2 monitors key performances
(Performance at customer end, in-house
quality, productivity, maintenance, safety
etc.)?
17. Scale and
Top
Management Plant Sales Turnover for the auditee
bandwidth 3 Plant Sales Turnover* 3 plant.
Group Turnover

PAT/Sales* PAT/Sales
4 4

D/E ratio
5 D/E Ratios* 5

ROCE* ROCE
6 6
 MARUTI VENDOR QUALITY SYSTEM AUDIT CUM FOLLOW UP REPORT
VENDOR ATTENDEES : 0

Supplier Name 0 Auditors:

0
0

Part Name 0

Category Audit Area Concerning regulation Judgment Remarks Follow Up

Is shop floor temperature, noise level, air

1 Working Conditions
quality (fumes) ok?
Is layout and escape route on shop floor
Ok ?
1
Is Rest Area/Toilets Available?
Is area/machine sufficient enough to
allow easy movement of machines and
tools.

Are Safety Standards made (as per

process requirement) and taught to all
2 operators?
Are PPEs available as per the standards
or not?

Machine Safety system (Door sensors

18. Safety etc. ) available or not?
3
Is Safety in material movement and tools
ensured or not?
2 Human and Machine Safety

Are safety standards followed on shop

floor as per the procedure?
Are usage of PPES adhered and
monitored (by supervisor/senior) on
4 shop floor ?
Accident reporting mechanism defined ?
Countermeasures against accidents
taken and periodic verification being
done ?

Audit Conducted by reputed 3rd party on

3 Fire Safety* 5
MSIL defined check sheet?

Consent to operate (Valid as on date)

1 Consent to Operate 1
available or not?
 MARUTI VENDOR QUALITY SYSTEM AUDIT CUM FOLLOW UP REPORT
VENDOR ATTENDEES : 0

Supplier Name 0 Auditors:

0
0

Part Name 0

Category Audit Area Concerning regulation Judgment Remarks Follow Up

Are all operators enrolled for ESI and

PF?
Management reviews the status of PF
2 ESI & PF 2 contributions /ESI payment?
If ESI& PF managed by Contractor, then
19. Legal does management reviews and checks
Compliance the ESI enrolment/ payments?
and
Environment

Are different type of wastes identified on

shop floor and standards/ Procedures
made?
Hazardous Waste Is Segregation done at source for
3 3
Management different type of wastes?
Storage and disposal being done as per
consent and periodic confirmation at
disposal stage?

Achieved Score 0

Maximum Score 140

Audit Rating 0
Note :- * Scoring for these checkpoints will be started from Apr'20 onwards. Currently they have been added for data collection purpose only.
2955000
 MANAGEMENT & FINANCIAL INFORMATION ( TIER-2 SUPPLIER)
VENDOR ATTENDEES : CEO/MD Name:

0
Supplier Name 0 Mob No:

Email Id:

Plant Head Name:

Mobile No:
mail id:

Company PAN No:

Part Name Company status :

Category S No. Topic Details Information Remarks

Background & Qualification

Is there a succession plan for the owners?

Ownership (Prop/Partnership/Pvt Ltd/Public )

Management information
Are Quality & Productivity targets available &
Monitored by mgmt.?
Is there any system by which management
monitors customer rating?
Does the vendor have organization Chart. Are
following clear in the chart:
1.Reporting levels are clear
2.Role clarity at each level

1 3.Adequate quality organization structure. Does

company has department as HR, Production, QA,
Engg (development) and Maintenance
4.Persons are available as per chart, no shortage
of staff
Organization Structure 5. Is responsibility for check on check available at
all levels
People profile 1. No of contract employee
(Worker)
2. No of permanent employee
(Worker)
3. No of staff

Recruitment of workers (hiring system at Tier-2)

What is the Qualification Criteria of Operators

selection?

Does The Unit have any ISO/ TS certification?.

Does the unit review the effectiveness of Quality

system ?.

Certificate (ISO or TS)

2 Quality Systems
Name of certification body

Date of issue
Scale of
Organization
Expiry Date

2016-17
3 Net Sales (Rs Lacs) 2017-18
2018-19

2016-17
4 Net Profit ( Rs Lacs) 2017-18
2018-19

List of approved Tier-3

5
suppliers

6 MSME Category

Any labour issue in last 5 years

Does Union exists ?

Does company provide Tea/Snacks to all

employees
How are general working conditions (Condition of
toilet, Hot, humid , Noise level etc.)

7 Industrial Climate
 Does worker safety norms followed

By what date, payments to employees is done

7 Industrial Climate
How is Salary & PF for contract employees is
managed (Directly or Thru contractor)

How often overtime is done & what is overtime

rate?

Is there a suggestion scheme in the company ?

Are there additional benefits to employees ?

( Canteen, Transport, Medical etc.)

Does company provide uniform to its employees?

Investment detail (In last 2 years)

Future growth /Investment plan

What is the D/E ratio ?

Cash Generation (PAT+Dep-Loan)?
ROCE?

Capability What are the other businesses of the promoter?

to invest for
Investment Capability for
future 8
Future Expansion Have supplier taken any benefit from govt on
expansion MSME category?

Have Tier-1 supplier financed tooling, equipment,

testing facilities at Tier-2?

Payment terms with customers

Payment terms with Suppliers

Price updation frequency by major customer

Types of Raw Material being used.

Capacity utilisation (% age)

Working hours for workers

Layout of company (optimum and displayed)

Adequate Make of Machine

Manufacturi 9
ng
capability No. of Machines (Tonnage wise)

Tonnage Range

Life of Machine

Machine condition

Availability of Auxiliary Equipments

Summary: Based on data provided by supplier as above and shop floor visit following is the overall summary

S No Topic Judgement Remarks

1 Management Outlook GOOD

2 Financial Capability GOOD

3 Industrial Relations GOOD

4 Manufacturing Capability GOOD

 Vendor Performance Score Card
Assessment Date

Vendor Name Vendor Code Location CHENNAI-60044

1 MSIL Line Defects 2. T1 Line Defect 3. Rejection PPM at T1

16~17 17~18 18~19 19~20 16~17 17~18 18~19 19~20 16~17 17~18 18~19 19~20
Monthly Avrg 0 0 0 0 Monthly Avrg Monthly Avrg

Total 0 0 0 0 8 8 10 1

Monthly Avrg
Target

10
NA

8
8

1 19~20
16~17

17~18

18~19
0

16~17

17~18

18~19

19~20
1

Row 12 Row 13 Row 13 Monthly Avrg

Remarks :- Remarks :- Quality Imp. By (%) Remarks :-

Delivery Imp. By (%)

4. Tier-2 Vendor - Internal Rejection (%) 5. No of Line Stoppages at T1 6. Defect at Tier-2 due to Tier-3
16~17 17~18 18~19 19~20 (upto jan) 16~17 17~18 18~19 19~20 16~17 17~18 18~19 19~20
Monthly Avrg Nos - - - - Nos - - - -

Monthly Avrg Nos Nos

19~20 (upto...
16~17

17~18

18~19

17~18

18~19

19~20
16~17

18~19

19~20

16~17

17~18
Monthly Avrg a b c a b c
Nos Nos

Remarks Data was available in % only Remarks :- No Line Stoppage Remarks :- Nil Suppliers
 COPY TO : MARUTI VENDOR ASSESSMENT (TIER II) - COUNTERMEASURE REPORT
RECEIVING DATE PLANNED CHECKED APPROVED

PLANNING VENDOR NAME

PLANNING

PLANNING
CLUSTER NAME

TOTAL 0
AUDIT DATE
RECEIVING DATE
VERIFICATION

VERIFICATION

VERIFICATION
AUDIT PART NAME

AUDIT PART NO.

TOTAL 0

DEADLINE FOR DEADLINE FOR SUBMISSION OF

AUDIT POINT
SUBMISSION OF PLAN ACTUAL RESULT

SUB ITEM
ITEM NO. DESIRED IMPROVEMENT POINTS DETAIL OF IMPROVEMENT PLAN IN-CHARGE DATE RESULT OF VERIFICATION
NO.

F003-4 QA/MT Ver. 4

 SUB ITEM
ITEM NO. DESIRED IMPROVEMENT POINTS DETAIL OF IMPROVEMENT PLAN IN-CHARGE DATE RESULT OF VERIFICATION
NO.

F003-4 QA/MT Ver. 4