WRITING TASK

A LETTER OF COMPLAINT

Write a letter of complaint on one of the following topics. It should contain no more than 250 words:

1. A wrong product delivered

 Explain what you ordered and what you received.
 Explain the importance of the delivery.
 What solution you are looking for?
2. The phone you bought is faulty
 Explain when and where you bought the phone
 What went wrong?
 What solution you are looking for?
3. You were poorly treated at the doctor’s or in a restaurant
 Introduce yourself
 Describe the situation you experienced
 Suggest solution of repercussion

Tips

1. Focus on the most important facts. Don't give unnecessary background information.
2. Make sure you include:
o the reason for writing (e.g. I am writing to ...)
o what went wrong
o what you would like to happen now.
3. Complaint letters are usually written in a formal style.
4. Use passives to be less direct and more formal, e.g. I was served quickly.
5. Use Yours faithfully to sign off if you don't know the name of the person you're writing to

Send your finished letters to selma.suman@gmail.com Letters are due one week after receiving the
task.

Good Luck!