2020/21

Student Handbook
Guildhall School Handbook introduction
Welcome to the Guildhall School, whether
you are a new or returning student.
Handbooks are designed to be the first
port of call for students when looking
up information about their programme,
department or general information about
School procedures and the provision of
services. All handbooks should be referred to
throughout the academic year as and when
needed and are complementary to each other
and should not be read in isolation.
The purpose of the Student Handbook is to
inform students about facilities and services
available, the policies and regulations that
govern the School and signpost students to
relevant information, much of which is kept
on MyGuildhall. The Student Charter acts to
clarify the expectations and responsibilities of
the School and its students and should be read
in the first instance to understand the School’s
commitment to offering the best possible
student experience and what students should
do to maximise their experience.
Your Programme Handbook gives details
of how your programme is constructed,
available modules, assessment regulations
and deadlines, and information on how you
will be assessed.
Students may also have a Departmental
Handbook which will include information
specific to your department such as principal
study requirements, staff contact details and
extra-curricular activity.
Contents
If you have any comments about the 5 The Principal’s welcome or intermitting
handbooks provided please contact your 19 Extenuating circumstances & assessment
department administrator or the relevant Examination arrangements, results, resits
department. This Student Handbook is 1 Student charter 20 Academic misconduct
available in alternative formats (large print) Complaints & appeals
on request from Registry. If you have any 6 Student charter 21 Research ethics
questions or feedback about this Handbook
please contact registry@gsmd.ac.uk
2S
 tudent 5T
 he student
Equal opportunities
communications experience
The Guildhall School of Music & Drama is
a department of the City of London, and has 9 Online systems 22 Students’ Union
a comprehensive equal opportunities policy Student email Student representation & feedback
to which the School is fully committed. MyGuildhall 23 Student clubs & societies
Its aim is to ensure that everyone receives 10 eGo Student Led Performances
fair treatment regardless of gender, sexual Student News & digital signage Work opportunities
orientation, race, nationality, ethnic origins, 24 Sports facilities
religious beliefs and non-beliefs. The School Graduation
is committed to fostering an environment for 3 Practical matters Young Barbican
students and staff free from discrimination, Joining the Alumni Community
prejudice and harassment and to pursuing 11 School organisation & management
equality of opportunity in the delivery of its School buildings
services and facilities. 12 School/Departmental opening times
School ID cards 6 I nternational
13 Registry services
ASIMUT: timetabling & room booking
students
14 Lockers 25 Basic immigration advice
Lost property International Student Buddies
Safety, fire & emergencies
15 Reporting an accident in the School
16 Catering
Reduce, reuse, recycle 7 Learning support
26 Library
27 IT Department
4 Academic matters 28 Printing, photocopying & scanning
29 Recording & Audio-Visual services
17 Academic Regulatory Framework Study skills
Academic programme details Moodle
Attendance & participation
18 Programme changes, withdrawing
 The Principal’s welcome

Welcome to the new academic year! I hope your year

8 Student affairs 11 T
 he small print: will be challenging, fulfilling and enjoyable.
30 Managing your health and absence regulations, As a student of the Guildhall School, you are now
during term time
31 NHS eligibility and charges
policies & a talented member of an international community
of artists and practitioners with a distinctive role


Registering with a doctor/GP
Dental Care
procedures to play in society – to enrich the lives of others
Health Matters 39 Academic regulatory framework and to lead cultural change. We are determined to
32 Urgent medical help 40 Copyright & Intellectual provide you with the very best learning and teaching
Mental Health Property policy
Health and travel Health & safety policy
environment possible and to encourage your creativity
33 Support for students with Disabilities, Safeguarding in experimentation, innovation, collaboration and
Medical Conditions and Neurodiverse Data protection entrepreneurship. We are all here to help you prepare
Learners 41 IT & telecommunications: acceptable use
34 Counselling service
for a particularly demanding career including helping
Library policy & guidelines
Legal help or advice Student support statement you to build a resilient approach and practice that will
Spirituality Alcohol & substance misuse ensure your personal health and wellbeing.
Help with everyday living Tuition fee payment, enrolment and
Confidentiality and communication debt collection policy 2020/21 Because of the nature of your programmes and the
with your emergency contact 42 Academic appeals (flow chart) great variety of paths open to you once you have
completed your studies, the School has many special
provisions and support arrangements in place to help
9 Accommodation 12 Mental health you make the most of your time with us. In turn, it is
35 Sundial Court hall of residence contact numbers up to you to make every effort to take full advantage
External accommodation of the time you have at the School. We can give you the
43 Emergency contacts numbers
opportunities, but it is only your personal commitment
10 Money matters and determination that can bring you success.
13 Useful school
36 Finance office
37 Student Funding Officer contacts &
Financial Awards
38 Budgeting & money advice departmental Lynne Williams
opening times Principal

44 Contacts and opening times

4 5
1. Student charter
The Guildhall School’s vision is to be an
international centre of excellence and a
global leader of creative and professional
practice in music and drama. The School’s
mission is to train and educate all its
students to the highest international
standards; to support creativity, innovation
and risk; to excite and inspire as many
people as it can reach.
The Guildhall School is committed to
providing an environment that prepares
its students for careers in their respective
professions by providing high quality
learning and teaching, support and
services. A positive student experience is
achieved by a shared commitment between
staff and students, and the Student Charter
has been jointly created by the School’s
staff and students to continue enhancing
this shared partnership.
Collective responsibility
The School values its friendly and welcoming
environment. As part of the City of London,
it has a comprehensive equal opportunities
policy and encourages both staff and
students to foster an environment free from
discrimination, prejudice or harassment.
6 7
The Guildhall School undertakes
to provide:
• High standards of teaching, support, advice
and guidance;
• A programme of study that is relevant,
student centred, fulfils specified aims,
is fairly and consistently assessed, and
structured towards a named award;
• Access to facilities, equipment and
accommodation necessary to undertake a
programme of study and that meet health
and safety requirements;
• Access to performance opportunities
within the School that will enhance
personal development;
• Professional accreditation of programmes
(where appropriate);
• Access to counselling and advice on: health
and welfare, accommodation, finance,
support for disabled students etc;
• Clearly defined access to library and
IT facilities;
• Sustained contact with the professions as a
fundamental feature of all its programmes
of study, supported by embedded, proactive
and discipline specific careers guidance;
• Formal opportunities and relevant training
for student representation at School and
Department boards, committees, sub-
groups and working parties;
• Regular continuing professional
development for its staff;
• Training and ongoing support for Students’
Union Officers;
• Clear timetables of teaching activity in
advance and assistance to students to resolve
any complexities arising from unavoidable
changes or clashes.
The Guildhall School undertakes to
provide students with the following
information:
• A programme handbook, supplemented
by other departmental handbooks,
that details the mode of delivery of the
programme, contact hours, academic
support, the examination arrangements
and regulations, assessment criteria, clear
deadlines and timeframes for feedback
on submitted work, and professional
requirements (where appropriate);
• An annual student handbook that provides
signposts to the academic guidance and
learning support services available in the
School, appeals and complaints procedures,
and School policy and procedures;
• Accurate information regarding tuition
fees, payment options and deadlines, and an
estimate of necessary additional costs;
• Guidance and support in dealing with
Student Finance England and other
funding agencies.
• Regular reports on the School’s response to
student feedback gathered via national and
internal surveys, student representation at
boards and meetings, and other channels.
Each student undertakes to:
• Familiarise themselves with, and abide by
all the School’s policies and regulations;
• Conduct themselves in a professional
manner at all times;
• Take advantage of the varied opportunities
available by attending induction sessions,
participating in timetabled classes,
attending meetings with tutors etc;
• Keep informed by
a) checking their School e-mail
account daily
b) reading the student and programme
handbooks, and
c) reading the monthly Student News
email and consulting School notice
boards and MyGuildhall;
• Take responsibility for managing their
own learning: actively engaging in
the programme; spending sufficient,
regular time in private study and practice;
informing the departmental office of
timetable clashes, illness, changes to
address, or other changes of circumstance;
• Follow and attend the approved programme
of study as specified for the year and
obtain agreement from the Department, in
advance, for any essential absences;
• Attend all scheduled assessment events
and submit course work by the stated
deadlines, and actively engage with the
resulting feedback;

• Assist in improving the quality of
programmes, facilities and services by
giving full and constructive feedback
on their experience via the internal
Whole School Survey and the National
Student Survey (undergraduate finalists
only), and by engaging with the student
representative system;
• Support the student representatives and
participate in processes to nominate or elect
student representatives and ensure that
representatives are made aware of student
views and the issues that they should raise
on behalf of the student body;
• Talk to a member of staff if they are
experiencing problems;
• Familiarise themselves with support services
available; students are strongly encouraged
to disclose any disability at the earliest
opportunity, to enable them to get appropriate
support and fully access their course;
• Take responsibility for being proactive
in attending sessions organised with
study skills tutors, mentors, etc and other
support staff
• Respect the physical environment of
the institution, including accommodation
and respect the rights, privacy and
property of others;
• Take responsibility for the prompt and
timely payment of tuition fees and other
charges made by the School and plan their
finances, making use of the resources
provided by the Student Funding Officer
and Student Affairs.
8 9
The Students’ Union undertakes to:
• Engage with all students to ensure they
receive equal access to services and
support, and are aware of their rights
and responsibilities;
• Facilitate active student/community
engagement, including student participation
in quality enhancement activities –
especially through the election, development
and training of student representatives;
• Foster cross-School cooperation and help
maintain the School’s interdisciplinary/
collaborative ethos;
• Represent the interests of students at the
local and national level;
• Provide regular reports to the student body
on the work the Union has undertaken
on its behalf and be proactive in seeking
student feedback.
• Provide a communication link between
students and staff
The student charter does not constitute a legal
document and is not a legally binding contract.
It is not intended either to define or limit the
legal rights and responsibilities of the Guildhall
School, the Students’ Union and each student.
The charter is intended to act as a signpost to
key information which is likely to be relevant
to students and help to establish consistent
expectations across the School. If you have
an queries about this charter please contact
the Students’ Union President or the Head of
Registry Services.
2. Student communication
Before you enrol at the School you will be
Student email
assigned a School IT account. This can be
used to access various online resources which All students will be issued with a School
are used by the School to communicate vital email account. This will be the primary
information to staff and students. method of communication between
students and the School. It is your
Online Systems responsibility to ensure that you check
your account on a daily basis.
All of the following require your School IT Failure to check a School email account will
login for access not be accepted as a reason for failing to observe
School email account an instruction sent by email.
Students will normally be contacted
MyGuildhall
Myguildhall.gsmd.ac.uk as follows:
• Term-time: Student School email address,
eGo (Section 2)
Student pigeonhole (music only), contact
tinyurl.com/egologin
term-time address (if posted)
ASIMUT (Section 3)
• Out of term-time: Permanent home
gsmd.asimut.net
address, Student School email (personal
Moodle (Section 7) email address if necessary)
moodle.gsmd.ac.uk
For further information please read the
Student Communication Policy on the
Requires login provided by Library School website.
ATHENS
(see Section 7) MyGuildhall
Easily accessible off-site and on mobile,
No login required
MyGuildhall is a portal to all other
Ad hoc payments (Section 10) Guildhall School systems as well the
resources.gsmd.ac.uk/ego/paypal.html home for announcements, news and
essential documents.
Library catalogue
gsmd.sirsidynix.net.uk MyGuildhall hosts School and departmental
information pages that contain links to
A good web page to bookmark with quick regulations, policies, handbooks, forms and
links is: gsmd.ac.uk/current_students how-to guides. On-line systems and services

(eGo, Asimut, Library catalogue, Moodle) are
easily accessible and students will also find
maps of School buildings and a searchable
directory of School establishment staff.
Ticket offers and information about student
performances and events are also posted on
MyGuildhall. Videos and photos of recent
performances are available for staff and
students to view.
MyGuildhall is available via web-browser
by logging onto MyGuildhall.gsmd.ac.uk
using your School network details, or as an
app (download the ‘Unily’ app from your
app store, enter the code 300643 when
prompted and then login with your School
network details).
10
eGo: electronic Guildhall operations
eGo enables you to view and update the
live information held by the School on you,
24 hours a day.
You can:
- Edit your personal and contact details
- View and pay fees
- Request student status letters
- Request a leave of absence
- Manage financial award information
Student News
The Student News is produced by the Student
Life Officer and emailed to students every
month. It provides updates on student-
related activities, health campaigns, clubs
and societies, and services/facilities. If you
would like to submit an article please email
the Student Life Officer.
Digital signage screens
Keep abreast of what is happening in the
School by watching the screens in the
foyers, common rooms, and corridors. Some
screens are dedicated to room bookings and
professorial locations, whilst other screens
advertise events, offers and reminders
relevant to students.
3. Practical matters
School organisation & management
The Guildhall School of Music & Drama
is owned, funded and managed by the
City of London and governed by the Board
of Governors.
Key Senior Officers:
Lynne Williams
Principal
Jonathan Vaughan
Vice Principal & Director of Music
Orla O’Loughlin
Vice Principal & Director of Drama
Andy Lavender
Vice Principal & Director of Production Arts
Sean Gregory
Director of Innovation & Engagement
Katharine Lewis
Secretary & Dean of Students
School buildings
The School’s buildings are as follows:
Silk Street Building
The main School reception (Silk Street
Reception), Music and other administration, Designated smoking areas are the Lakeside
Library, Music practice rooms, Production
Arts workshops, Facilities, Marketing,
Development, Alumni, Principal’s office,
IT, Recording & AV, SU and student
common room.
Public performing venues: Music Hall,
Lecture Recital Room (LRR),
Silk Street Theatre
Milton Court
Production Arts & Drama administration,
rehearsal rooms, teaching rooms, Registry,
Research, Innovation, Performance Venues,
IT and student common room.
Public performing venues: Concert Hall,
Studio Theatre, Milton Court Theatre
Sundial Court
The hall of residence, Students’ Union
basement bar, Student Affairs, teaching rooms
John Hosier Annexe
Practice rooms under the John Trundle Block
Barbican Highwalk Level 2
Finance Office, Student Affairs annexe
Frobisher Crescent Level 6
Creative Learning
Maps are available under ‘About Guildhall’
on MyGuildhall.
The Guildhall School operates a no smoking
policy in all buildings. The policy also
extends to all courtyards in Sundial Court
and includes use of electronic cigarettes.
of Silk Street and the courtyard of Sundial
Court (Friday evenings only).
11
School opening times
Usual building opening times may vary during
the 2020/21 academic year. Information will
be available on MyGuildhall.
Silk Street and Milton Court Buildings
From Make up week (i.e. Monday before term
starts) in September to Make up week in July
(i.e. Friday after term finishes) including the
Christmas and Easter Vacations.
Monday–Friday:  7am–10pm
Saturday:  8am–9pm Replacement ID cards
Sunday:  9am– 9pm
John Hosier Annexe
Term time only.
Monday – Friday:  9am–8.30pm possible misuse by other person/s. When
Saturday: (Junior Guildhall only)9am–5pm reporting a lost ID card to the School always
Sunday:  Closed bring alternative ID with you. New ID cards
Exceptions
Closed Christmas Eve to 3rd January
inclusive, Good Friday to Easter Monday
inclusive. Open as normal during May bank
holidays (limited/no administrative support).
Departmental opening times
Music Office
(Silk St. Building)
8.30am–5.30pm (Mon–Fri: term time)
9.15am–5pm (Mon–Fri: out of term)
Production Arts & Drama Office
(Milton Court Building)
8.30am–5.30pm (Mon – Fri)
except; 9am–2.30pm (Wed) (term time)
9am–5pm (Mon – Fri: out of term)
12
School ID cards
Guildhall School ID cards are issued at
enrolment. All students and staff are required
to carry their School ID cards at all times while
on any School premises. For more information
on the use of ID cards please see the Health
and Safety Policy. Please refer to page 17 for
information on attendance recording. Under
no circumstances should School ID cards be
lent to another student or an external person.
Please report a lost or stolen card to the
Facilities Manager as soon as possible so they
are able to deactivate the card to prevent
can be issued by the Facilities Manager in
either Silk Street or Milton Court.
- Replacement of a lost School ID card costs
£15 which can be paid online. If you need
to pay in cash this can only be done in
person in the Finance Office. Keep the
receipt to show the Facilities Manager
proof of payment.
- Replacement of a damaged School ID
card is free.
- Replacement of a stolen School ID
card is free on condition that a crime
reference number is provided (otherwise
the replacement fee is payable). You can
report most thefts in London online on the
Metropolitan Police website or the City of
London Police website.
Registry services
The Registry provides a wide range of
services to the School community covering
all aspects of the student experience from
admissions and enrolment to assessment
boards and the graduation ceremony.
These services include:
- Disclosure & Barring Service checks
- Enrolment
- eGo
- Graduation ceremony (see section 5)
- Immigration advice
(see section 6)
- Letters confirming student status
(eg. council tax)
- Letters verifying results and awards
(see section 4)
- 18+ Student Oyster discount scheme/
Railcard scheme (see MyGuildhall)
- Procedural advice on complaints and
academic appeals (see section 4)
- Procedural advice on student discipline
regulations (see section 4)
- Student Transcript requests
- Transfer of Programme/Change of Mode
of Attendance procedures (see section 4)
- Withdrawals and Intermit Studies
procedures (see section 4)
- Verification of student status for loans
- Student funding information
(see section 10).
For more information please see
MyGuildhall.
ASIMUT: timetabling and room
booking system
ASIMUT is the School’s timetabling and
attendance system. You can view your agenda,
consult timetables throughout the School,
self-book available rooms and sign up to
activities.
ASIMUT is accessed via gsmd.asimut.net or
by touching an ID card at any of the kiosk
points in the School.
You can find more information on equipment
in rooms, including types/makes of pianos
and their location on the ‘Buildings’ section of
the Facilities page on MyGuildhall.
A calendar feed of your schedule is available
to add as a ‘subscribed calendar’ to your device.
Guidance can be found on the ‘Calendar feed’
section on the ASIMUT webpage.
For room availability please see ASIMUT.
Please note that some rooms are not suitable
for instrumental practice and you should
always book the most appropriate space for
your requirements.
Practice rooms must be confirmed in
the ASIMUT kiosk up to two hours in
advance of the booking, or cancelled in
advance if unused.
You can find out more about booking rooms
by consulting the Timetabling Policy.
If you require any further assistance
with using ASIMUT, please speak to the
ASIMUT Managers.
13

Lockers
Personal lockers are available to students, and
should be arranged as follows:
Music Students*
- If you require a locker please contact
lockers@gsmd.ac.uk stating your name
and course
- You will be added to a waiting list and
allocated a locker for the duration of
your course
- You will need to provide your own padlock
with a shackle of 6mm in diameter.
Additional instrument storage is available
in the Silk Street ambulatory and in room
142. Please ask Silk Street Reception for
further details.
*Music students on the Short Term Study
programme are not automatically given access
to a locker and should contact the Music Office
if they have concerns about their storage needs.
Drama and Production Arts Students
- Make payment of £10 refundable deposit
online via eGo
- Email the receipt to the drama@gsmd.
ac.uk and You will receive an email
confirming where to collect your key(s);
- Production Arts students will also need to
pay an additional £5 refundable deposit for
a master key (£15 in total).
14
Deposits are refunded on return of your
key at the end of use. The School reserves
the right to open a locker in the event of
suspected misuse. For more information
on how lockers are allocated please see the
Student Locker Policy on the School website.
Lost property
If you find anything on School premises
please hand to the Facilities Assistants at
the Silk Street Reception or Milton Court
Stage Door. Lost property items are held for
a maximum of three months. The Library
operates its own ‘lost property’ service. If
you lose an item in the Library go to the
Library desk.
Safety, fire & emergencies
Dangerous occurrence, suspicious
behaviour or unattended items
If you notice any dangerous occurrence,
suspicious behaviour or unattended items
in the following locations:
Silk Street Building
Report to Silk Street reception (ext. 7194)
Milton Court
Report to Stage Door (ext. 3001)
John Hosier Annexe
Report to John Hosier Annexe reception
(ext. 7967)
Sundial Court
Report to security (ext. 7163)
JB Car Park Stores
Report to Silk Street reception (ext. 7194)
Emergencies & evacuation procedures
Fire alarms are tested on a weekly basis
(normally on a Wednesday) in all the
School’s buildings. A Fire Evacuation Drill is
practised each term for students and staff in
all School buildings.
There are notices in all areas of the School’s
buildings with clear instructions on what
to do in the event of a Fire Alarm. You
should read these notices carefully and
make sure you understand the instructions.
If you have any questions you can ask a
Facilities Manager/Facilities Assistant at
either the Silk Street or Milton Court Duty
Managers Office receptions. Details of
evacuation procedures and what to do in
other emergencies are also on the Facilities
MyGuildhall pages.
Evacuation assembly points
Silk Street Building
Lakeside Terrace
Milton Court
Main foyer, Silk Street Building
John Hosier Annexe
Directly upstairs in front of Defoe House
Sundial Court
Car Park (back of Cherry Tree Walk)
JB Car Park Stores
JB Car Park Manager’s office
Reporting an accident in the School
All accidents must be reported
If you suffer an injury or are involved in
an accident while you are anywhere in the
School buildings and you require medical
help, all the staff at the Silk St. Building
Reception Desk and Milton Court Stage
Door are trained in First Aid. They will
assess your needs and discuss any medical
options open to you, including going to
hospital. Whatever the circumstances, an
Accident Report must be completed, even if
you are not badly injured or you consider the
accident to be minor.
What to do between 7am and 10pm
If in Silk Street contact Reception, Milton
Court contact Stage Door, John Hosier
Annexe contact John Hosier reception or
Sundial Court call security (ext. 7163) and
report what has happened to the staff on duty.
What to do between 10pm and 7am
at home
- Phone NHS Direct for medical advice –
111 or
- Go to an A&E department at a nearby
hospital or
- For very serious problems only, call 999.
- Please inform the School through your
Department of any resulting absence as
soon as possible.
What to do between 10pm and 7am at
Sundial Court
Contact the Sundial Court Reception.
15

Catering
Catering at the School is currently provided
by BaxterStorey in the following locations.
Opening hours may vary during the 2020/21
academic year.
Milton Court café
Front of House Level -2
A selection of fresh sandwiches and paninis,
salads and light snacks. Cakes, pastries,
hot and cold drinks are also available.
Usual term time opening hours:
8.30am–5pm Monday to Friday.
Foyer café
Silk Street
A selection of fresh sandwiches and paninis,
homemade pizza, salads and light snacks.
Cakes, pastries, hot and cold drinks
are also available.
Usual term time opening hours:
8am–9pm Monday–Friday
Vending machines
Silk Street Common Room
John Hosier Annexe
Milton Court level 2 and -2
16
Reduce, reuse & recycle
The Guildhall School is committed to
reducing wastage of resources and energy,
and students are asked to support this
strategy. Examples of small actions students
can make include: double-sided printing,
using their own mug at the cafe and using
the co-mingled recycling bins supplied.
Sundial Court residents will be supplied
with additional advice about how to recycle.
To make sustainable travel choices on how to
get to and from School please see the Travel
Information Pack on the website.
Information about the School’s Sustainability
Policy and other initiatives can be found on
the website.
4. Academic matters
Academic Regulatory Framework
Students who fail to attend and participate
may be withdrawn from the programme.
The Academic Regulatory Framework
Attendance recording
outlines the procedures of the School to ensure
all students are treated equally and fairly The School’s Course Participation Policy
regardless of programme or department, states that a student is required to comply
and whether the matter is academic or non- with any and all procedures established
academic. This section highlights important by the School to monitor their attendance.
information. Each section of the Framework Deliberate failure to comply, or any other
is summarised in Section 11 of this Handbook breach against the spirit of this rule (e.g.
and the Framework is available in full on the signing for another student) will be subject
School website. to disciplinary action under the Student Code
of Conduct.
Academic programme details
Tier 4 visa students should familiarise
themselves with the instructions on
Information about your programme of study attendance monitoring in the Tier 4 Student
is contained in the relevant programme
Handbook.
handbook which is available on MyGuildhall.
Attendance & participation
Attendance in term-time is required in the
following instances:
- Recitals, examinations and assessments
scheduled for a particular date and time
- Placements and other commitments
of a professional nature, e.g. outside
engagements/orchestral commitments,
which are part of the validated programme
of study
- Scheduled activities which involve the
individual alone or as part of a group
and any preparatory work which is of a
cooperative nature
- Teaching sessions which contribute to a
professional qualification and which cover
material required in course approval by
professional bodies (e.g. Music Therapy).
17
Sickness leave
All students must contact their respective
departmental administrator before 9.30am
on the first day of sickness and each
subsequent day unless formally ‘signed-
off’ sick. Prolonged absence (of more than
5 days) or absence affecting an assessment
must be supported by medical certification
(see page 19).
Leave of absence
All leave of absence must be approved in
advance via eGo by the relevant Director.
Any student granted a leave of absence will
still be liable for tuition fees.
An approved leave of absence does not
automatically defer an assessment; this
must be applied for separately.
Programme changes, changing mode of
attendance, withdrawing or intermitting
All students wishing to change mode of
attendance, withdraw or intermit should
• Consult the relevant guidance on
MyGuildhall (Registry Documents)
• Read sections 4 and 5 of the Tuition fee
payment, enrolment and debt collection
policy 2020/21 for information on how the
School deals with related fee matters
• Discuss their decision with their
departmental administration in advance of
submitting the relevant form, which can be
found on eGo.
18
Change to mode of attendance
The deadline for applying to transfer
programme or change mode of attendance
(taught postgraduate only) is the end of week
6 of the Autumn term in each academic year.
Changes will not be allowed after this date
except for exceptional academic reasons.
The official form must be submitted with
a supporting statement from the Head of
Department. The form will be sent to the
relevant departmental administration and
other relevant members of staff for approval.
Please note that part-time students may not be
eligible for Council Tax Exemption and the 18+
Student Oyster card. Tier 4 Visa students are
not eligible to study part-time.
Withdrawal
You should notify the School as early as
possible using the official form available on
eGo if you intend to withdraw from your
programme. You may be charged a penalty
of 15% of total fees due depending on the
date of withdrawal.
Intermission
Students may choose to suspend their studies
for health, professional work, or other
appropriate reason. You will be charged in full
for the academic term you have commenced
and if you intermit part way through the
academic year your scholarship may be
reduced. Any conditions for returning to
your programme must be satisfied before you
can re-enrol and will be set out in the email
confirming your intermission. You should
also keep in touch with your departmental
administration office if you have outstanding
assessments to complete.
Extenuating circumstances & assessment
If you are not able to attend an assessment
or meet a submission deadline due to
extenuating circumstances it is your
responsibility to inform your relevant
departmental Head of Administration
without delay.
Extenuating circumstances may be due
to medical reasons or bereavement. You
must provide a current medical certificate
from either i) a practitioner recognised by
the GMC, GDC, or HCPC, or ii) a nurse
practitioner (or their overseas equivalents) to
support any absence due to medical reasons;
self-certification will not be acceptable
except where special circumstances apply (eg
Covid-19). All extenuating circumstances
cases affecting assessment are considered by
the Extenuating Circumstances Panel which
reports to the Assessment Board.
Examination arrangements, results
& resits
Individual academic departments manage and
administrate all forms of assessment. Registry
manages the processing of results and awards.
Following the relevant meeting of the School
Board of Examiners you will be notified by
email of the results of your assessment for that
academic year and the arrangements for any
deferred assessments or resubmissions/resits.
Students who are receiving a final award will
receive notification by email and letter.
Late submission penalties
If you submit your coursework late and have
not agreed an extension in advance of the
published deadline a penalty will be applied.
Please note that as resits are already capped
at the pass mark, assessment at resit must be
submitted on the due date.
At the first attempt
a) Submissions will normally be scheduled
to fall on a Monday; 4pm for all
departments and 10am for Music. Any
submission after the published time will
count as a Tuesday submission. With
the agreement of the department hard
copy submission may follow electronic
submission where both are required.
b) If the deadline is missed, the penalties for
late submission in the same week will be
as follows:
- Hand in on Tuesday deduct 5 percentage
points, but not below minimum pass
(40 or 50) if a pass.
- Hand in on Wednesday deduct 10
percentage points, but not below
minimum pass (40 or 50) if a pass.
- Hand in on Thursday deduct 15 percentage
points, but not below minimum pass
(40 or 50) if a pass.
- Hand in on Friday deduct 20 percentage
points, but not below minimum pass
(40 or 50) if a pass.
c) Failure to hand in work by 4pm (10am
in Music) on the Friday of the submission
week will be considered a fail and a resit
fee will apply for resubmission.
19
For more information students should
read Section 3 of the Academic Regulatory
Framework, and the Tuition Fee Payment,
Enrolment and Debt Collection policy,
(including resit fees), both available on the
School website.
Academic misconduct
Academic misconduct is any action that
produces an improper advantage for a
student in relation to their assessment.
Academic misconduct includes, but is
not limited to plagiarism, impersonation,
collusion and disruption. In cases of
academic misconduct the School initiates
an investigation. If the result of the
investigation is that academic misconduct
has been identified and proven, a student
will be penalised.
Allegations of academic misconduct will
be considered under the School’s procedures,
as set out in the Academic Regulatory
Framework available on the School website.
20
Plagiarism: ‘is passing off the ideas or
words of someone else as though they were
your own. It applies equally to the work of
other students as to published sources and
purchased essays.’ The Taught Programme
Referencing Handbook is available on
MyGuildhall to help students properly
reference sources.
Complaints & appeals
The School seeks to resolve complaints as
near to the original source of the problem
as possible and to resolve matters informally
whenever practicable. Before initiating the
formal School procedure students are asked
to seek resolution of the matter informally at
the point at which the incident/issue arose.
There are three formal stages to the Student
Complaints procedure. The full procedure
with time-scales can be found within Section
5D of the Academic Regulatory Framework.
Complaints about non-academic matters
To initiate the first stage of the procedure you
should address the complaint, in writing to
the relevant head of department/service.
Complaints about academic matters
If you have a complaint about your
programme of study you should first discuss
the matter with your Head of Department or
the relevant Director. This is a necessary first
step in which both you and the School try to
find an early resolution in an informal way.
If initial informal discussions fail to produce
a resolution you will be advised whether
the complaints procedure or the appeal
procedure is the appropriate route.
Academic appeals
Academic appeals cannot be about marks
awarded, i.e. you cannot appeal against the
judgement of the examiners. There are only
two grounds for appeal, one relates to the
conduct of the assessment or the proceedings
of the Assessment Board, the other relates
to extenuating circumstances that for a
good and demonstrable reason were not
made known to the Assessment Board. A
flow diagram is given in Section 11 of this
handbook and the full procedure in Section
3 of the Academic Regulatory Framework.
Registry staff can provide procedural advice.
Office of the Independent Adjudicator
The Office of the Independent Adjudicator
for Higher Education (OIA) provides a
scheme for the independent review of
student complaints and appeals. If all
internal procedures for the management of a
complaint or an appeal have been completed
but you are still not satisfied, you may be
able to complain to the OIA, providing your
complaint is eligible under its rules.
Research ethics
If you are conducting research involving
human participants (through interview,
questionnaire, observation, workshops,
and/or testing of practical approaches/
techniques) your research project will
need ethical approval. See the research
ethics section on the Research page of
MyGuildhall for the relevant guidelines
and pro forma. Postgraduate students should
discuss their research project with their
supervisor to determine whether their
project will require ethical approval. If
the project is categorised as ‘medium’ or
‘high’ risk, it will be referred to the Head
of Department for referral to the Research
Ethics Committee, and you may need to
supply additional documentation.
Undergraduate students involved in research
projects which involve human participants
will need to complete an ethical approval
form and submit this to their module tutor.
21
5. The student experience
Students’ Union
Harry Plant
Students’ Union President 2020/21
The Guildhall School Students’ Union
actively represents students throughout
their time at the School. Led by a full-time
President, elected annually, the Union acts
as a channel of communication between the
student and staff bodies. You automatically
become a member of the Union when you
complete enrolment at the School (but you
may opt out if you wish). From its office in
the 2nd floor Silk Street common room,
the Union offers advice on a wide range
of topics, and offers support to address
student concerns. It can also provide useful
information on the Guildhall School, its
surrounding area, and student life.
The President of the Students’ Union
is a member of the School’s Board of
Governors and sits on the majority of School
committees alongside student representatives
(see below).
The Students’ Union Executive Committee
runs the Union on a day-to-day basis and
makes decisions that determine how the
Union acts to represent its members. Its
members meet at least once a month and this
allows students to have a say in how their
Union is operating.
Elections are held annually in the
summer term. The SU constitution is
available on MyGuildhall. Alongside its
representative function, the Union organises
extracurricular activities throughout the year
and is at the centre of the Guildhall’s social
22
scene; including the clubs and societies that
the School has to offer.
If you are interested in getting involved
with the Union at all, please email
union@gsmd.ac.uk.
Student representation & feedback
Students are actively represented throughout
their time at the School and are frequently
invited to become involved in this process.
Forms of representation include:
- The Students’ Union
- Student Representatives on committees
- Internal and external surveys
- Revalidation of programmes
Student Representatives are elected from all
years and all programmes to gather feedback
on academic and non-academic issues. They
are an important part of the communication
process between the student body and the
School, relaying feedback between the two.
The key committees with student
representation are:
Academic Board
Academic strategy, regulations and policy.
Music Programme Board/Drama and
Production Arts Programme Board
All curricula matters.
Staff Student Liaison Committee
All operational matters relating to students.
Sustainability Steering Group
The forum for sustainable development ideas.
Whole School Survey Working Group
A forum to discuss how annual feedback is
requested from students.
If you wish to become a Student
Representative, please put your name
forward at the relevant year group
or departmental meeting at the start
of the academic year, or email
union@gsmd.ac.uk. More information
about student representation can be
found on MyGuildhall.
Student clubs & societies
One of the best ways for students to make
friends and adapt to life in London is to get
involved. The Union supports and funds a
wide range of student clubs and societies.
Music and theatre societies are open to
students from all departments and include
musical theatre, spoken word and poetry,
composition, choirs and several orchestras.
Sports clubs include men and womens’
football, rugby, netball and badminton,
and a range of societies with an emphasis
on culture and well-being are available
and encompass the African and Caribbean
Society, Christian Union (known as CU),
Gardening Club, Mindfulness and Guildhall
Pride. Please contact the Union for a full list
of current societies. If your particular interest
is not represented by what is already on offer,
there is support and funding available to set
up a new club or society; please contact the
Students’ Union or the Student Life Officer
for more information.
Student-led Performances
The School encourages students to be
entrepreneurial and create and lead
performances during their studies. These
could take the form of a variety of events
from solo performances to large scale events.
Student-led performances generally do not
have any artistic input from the School
(although they may form a part of the
training) and are devised and presented
at the student’s own initiative and risk.
Students who are thinking of putting on
a performance and wish to use School
property are advised to read the Student-led
Performances at the Guildhall School Policy
at the first stage of planning to find out
procedures to follow and guidance on how to
make your performance a success.
Work opportunities
There are a variety of job opportunities
within the School. Students may work as
stewards or hosts for public concerts and
performances at the School if their schedule
permits. If you are interested please contact
the Facilities Department.
Other opportunities may arise in the Library,
the Junior Guildhall & other departments,
including helping at audition time.
Additionally, the School operates an Outside
Engagement service that fulfills the many
requests received for students to perform at
external events, everything from music at
parties and weddings, to performances at
Livery dinners and City functions. Contact
the Music Office for more information.
23

Sports facilities
The School does not have any sports facilities
of its own but there are several swimming
pools, gyms and fitness centres a few minutes
walk from the School.
Golden Lane Sport & Fitness
Fann Street
Telephone +44 (0)20 7250 1464
goldenlanefitness.com
Virgin Active (Barbican)
Corner of Beech St. & Aldersgate St.
Telephone +44 (0)20 7374 0091
virginactive.co.uk
Your nearest facilities may be found by
searching on everyoneactive.com or
better.org.uk
Graduation ceremony arrangements
Graduation Day usually take place in late
October/early November. Arrangements
are managed by Registry. Email instructions
regarding how to book tickets online will be
sent out during the summer.
24
Young Barbican
Get discounted tickets to unmissable art and
entertainment at the Barbican plus access
to programmes, workshops and a growing
network of young creatives. Joining is free,
and for 25 and unders can be done online
at barbican.org.uk/youngbarbican. If you
are 26 or over please go to the Barbican
Box Office to sign up in person with your
Guildhall School ID card.
Joining the alumni community
Once you graduate, you will automatically
become a member of the Guildhall alumni
community, containing thousands of
members across the globe who continue
to make an impact on society with the
training and skills they learned at the
School.
You will receive a range of benefits,
including a programme of events as well
as an annual magazine and a termly
newsletter. During your studies, you will
be invited to join our careers events, hosted
by a panel of alumni working in a range of
industries. Do come along to gain tips and
career insights, and meet alumni working
in your desired field. Look out for details in
the student e-zine.
Whilst you are studying, please do contact
the alumni team at alumni@gsmd.ac.uk if
you have any questions about the Guildhall
alumni community and how we can
support you.
6. International students
The Student Life Officer works closely with
the Students’ Union and the Registry Office
and tries to make the change from home
country to living in the UK as smooth as
possible for international students. This
is done through a range of services and
activities which includes:
- Buddy Programme and International
Student Orientation Events
- Support for starting a student club or
society or organising events with an
international theme
- Ongoing information and advice and
support via foyer events and
online resources
Basic immigration advice and
Tier 4 students
The Assistant Registrar (Admissions &
Enrolment) can advise on straightforward
immigration applications for entry clearance
(to come to the UK to study) and leave to
remain (extensions to stay longer in the UK).
Tier 4 students are expected to be familiar
with, and refer to, the Tier 4 Student
Handbook for guidance on Tier 4 matters
in order to remain compliant with rules set
by the School and Home Office regulations.
Any queries on Tier 4 matters that cannot
be answered by reading the Tier 4 Student
Handbook should be directed to the Assistant
Registrar (Admissions & Enrolment).
International student buddies
New international students are assigned
a buddy who is a current student. The
programme aims to welcome new students
and put them in contact with a current
student who is available to answer any
questions they may have about life at the
School and in London. If you would like
to become a buddy, please contact the
Student Life Officer.
25
7. Learning support
Library
Library services
- Lending
- Interlibrary loans and stock reservations
- AV viewing and listening facilities
- e-resources
- ATHENS accounts for remote access to
e-resources: books, journals, streamed
audio and video
- Networked IT terminals
- Photocopying, printing and scanning
- Library Catalogue
The Library service offers full support
for learning and teaching at the School
including scores, journals, e-resources,
orchestral parts, play scripts, CDs, DVDs
and extensive book collections. There are
networked IT terminals offering, internet
and e-mail access.
Students have free access to essential
e-resources for Performing Arts and Music
periodicals including JSTOR, Performing
Arts Online, nKoda, Babelscores, IPA
Source, Music Index, RILM Full-Text,
Répertoire International de Littérature
Musicale (RILM), the International
Bibliography of Theatre and Dance, RISM
and RIPM as well as New Grove Online,
Taruskin’s History of Western Classical
Music, Drama Online and the music
modules of the Cambridge Handbooks and
Oxford Companions as well as a growing
number of performing arts e- journals.
Additionally we offer Digital Theatre
Plus, The Berlin Phil Digital Concert Hall,
Naxos Audio and Video, Medici TV and the
26
Alexander Street Press listening and scores
libraries. Almost all of these can be accessed
from outside the School using an ATHENS
login, provided to all students by the Library
when they first enrol at the School.
The Library staff are there to help students
make the best use of the services. Library
information, policies, news and many useful
links are regularly updated on the Library
pages of MyGuildhall.
Loans
- 15 items for full-time undergraduate
students
- 25 items for full-time postgraduate students
- DVDs and videos for one week at a time for
all borrowers
- Some reference books can be borrowed
during the day or overnight.
Renewals
Lending books and scores can be renewed
three times, then they must be returned to
the Library. DVDs can be renewed once.
You can renew using MyGuildhall, by
following the link on the School website,
by e-mailing Library@gsmd.ac.uk or by
telephoning 020 7382 7178.
Overdue payments and lost items
Overdue charges are 5 pence per day for
lending books. For borrowed short loan
reference items and DVDs overdue charges
are £1 per item per day. We send two due date
reminders (three and one days before one
or more items fall due), as well as overdue
notices, to your School e-mail account.
Library cards with overdue items on them
cannot be used until the items have been
renewed or returned and the overdue fee
paid. If an invoice has to be sent for overdue
items there will be a £10 administration
charge. Failure to respond to an invoice may
result in disciplinary action.
Lost items
Lost items will require payment of cost price
plus binding costs to the Library.
Requesting items not held by the Library
If you want to request an item not currently
stocked by the Library, fill in a green stock
request form or use the e-form link on
MyGuildhall. Either the item will be bought,
if available, or it will be borrowed from
another library for you. There is no charge to
students for interlibrary loans.
IT department
Information about all IT resources is
available from the following locations:
• MyGuildhall
• IT offices in room 139 in Silk Street or the
fourth floor of Milton Court
Each student is allocated a Guildhall School
Office 365 account with email, 1TB of
online secure storage space in OneDrive and
up to five downloads of the Office suite of
applications.
The main student computer areas are the
student Common Rooms on the second floor
of Silk Street and the second floor of Milton
Court, the upper level of the Library and the
student computer room on the fifth floor of
Milton Court which can be used when not
booked out or used for teaching.
Production Arts students have their own
facilities with exclusive access to specialist
equipment e.g. CAD workstations, printers
and plotters.
Inductions
Instructional videos and helpful information
on how to get connected to School IT
will be posted on the IT Services page of
MyGuildhall and on Moodle. Links for
getting started will be included in the IT
account email from Registry around mid-
August.
Access to IT resources from home
(remote access)
Students may use Office 365 to get remote
access to email and their OneDrive areas.
simply go to: microsoftonline
There is also the ability to pick up your
School email from most smartphones
and the instructions for this are located
on MyGuildhall.
Wifi
Wifi is available in most areas of the School
Campus including Sundial Court and is
accessed using your IT login. Students have
the option to register up to three devices for
seamless wireless access for up to a year.
Students are strongly advised to bring
laptops and not desktop computers to School
as this aids troubleshooting of issues. Please
note that Sundial Court only offers wireless
access for students. Students’ own computers
should have up-to-date operating system
27
patches applied as well as suitable anti-
virus, anti-spyware and firewall protection
installed.
Eduroam
Eduroam allows staff and students from
participating institutions to access the
eduroam WiFi network, currently available
in over 100 countries around the world.
Guildhall School is a participating
institution, so as a School user you can use
eduroam at other participating institutions.
You can also use the eduroam network
while at the School but you may find our
staff and student networks more convenient
when devices are already registered.
To connect to the network choose eduroam
from the available Wifi networks, enter your
School email address and current network
password. If prompted to Trust a certificate,
ensure it is issued by Students-SDC01-CA
Guides & handbooks
School’s IT Acceptable Use policy published
on the School website and the Internet
Acceptable Use policy here. All Policy
documents and guides are on MyGuildhall.
Internet access
Internet access is monitored and some
websites are blocked as they breach the
School’s Internet Acceptable Use Policy.
28
Printing, photocopying & scanning
Multifunctional printer/copiers for general
use can be found in each Student Common
Room in Silk Street and Milton Court, there
is also an additional printer at the Library
issue desk and in the Annexe.
You can send documents to print from
the School network or some supported
documents from your own devices. The
photocopiers are linked by ID card to your
IT account. All students will have at least
£8 of printer credit automatically added to
their account at the start of the academic year.
Composition and Production Arts students
are given more credit due to programme
requirements. Students can add credit to
their account card via top-up machines in
the common rooms.
The machines can print in colour and black
and white on A4 or A3 paper. You can also
scan documents to your School email account
at no charge.
Any problems should be reported to the
Facilities Department who manage the
machines; at Silk Street Reception or Milton
Court Stage Door.
Recording & Audio-Visual services Study skills
The Recording & Audio-Visual Department For information on how the School enables
handles all recording requirements and students to develop effective study skills and
provision of AV facilities for classes and supports learners who have disabilities or
some performances and is also responsible who are neurodiverse please see page 33.
for all amplified events in the Music Hall.
All performances as featured in the Events
Moodle
Calendar are recorded and made available
to students. Moodle is the School’s virtual learning
environment where course material for some
Sessions can be scheduled on behalf of modules can be found; you will be advised
students for video and audio recordings
by your class teacher if relevant resources are
in the Music Hall, LRR and Concert available. To access the site use your School IT
Hall (Monday to Friday only). Audio
account and password details.
recordings can be scheduled at all times.
Students can also create their own audio
and video recordings in Silk Street rooms
208/209/210/250/251/252.
The recording studio is equipped with a
Pro Tools 11 recording rig, vintage Neve
console, a wide range of industry-standard
microphones, and a Steinway B piano.
Recording sessions are bookable up to a
month in advance (subject to availability).
There is a Studio Booking Form available for
studio session requests – come and discuss
your needs in the Recording & AV office.
There is a large stock of portable audio &
video recorders, microphones, speakers and
cables available for loan to students. These can
be booked from the Recording & AV office.
29
8. Student Affairs
The Student Affairs team offers:
- Confidential, professional advice and
pastoral care
- Advice on health and welfare matters,
medical treatment and referrals where
appropriate
- Counsellors
- Advice on financial problems, budgeting,
welfare and benefits
- Advice for disabled students, support for
Disabled Student Allowance applications,
learning support with specialist software
- Study skills support and guidance
- Information and support for International
Students (see section 6)
- Information and guidance on
accommodation.
- Physiotherapy
- Yoga courses at a subsidised rate
MyGuildhall has a Student Affairs section
with details of services and advice, opening
times and how to book appointments.
Managing your health and absence
during term time
It is vital that all students adopt a
preventative and sustainable approach
to their health and wellbeing, recognize
when they need help and know where
to obtain help from by ensuring they are
registered with a GP and dentist, and by
developing safe work and practice routines
and utilizing the support and guidance of
student affairs for these matters. If you think
you have a medical problem you must, in
all cases, only take advice from a qualified
health professional. You can consult the
30
Senior Health and Welfare Advisor who is a
registered nurse, your doctor or dentist in the
first instance.
Please ensure any information about a
long- term medical condition or disability
that may affect your studies is disclosed to
the Senior Health and Welfare Advisor or
Study Skills and Disability Co-ordinator.
Some students may require specialised
treatment due to the way they use their
bodies. There are a range of specialised
treatments available in the School from
trained and recognised professionals.
Some treatments are free and there is
discretionary funding for others. Consult
the Senior Health and Welfare Advisor
for more information. Please note that
any information disclosed is kept strictly
confidential unless consent is gained to
share, or in the event of an emergency.
If you experience a medical related absence
(more than 5 working days) or miss an
assessment or need to apply for extenuating
circumstances you are expected to supply
a medical certificate as self-certification
will not be sufficient unless in exceptional
circumstances (e.g. Covid 19). Medical
certificates should be obtained from either
- a practitioner recognised by the GMC,
GDC or HCPC or
- a nurse practitioner or
- the overseas equivalent of either the above.
Please note that the Senior Health and Welfare
Advisor cannot provide medical certificates.
See Section 4 of this handbook for
more information on attendance and Dental care
reporting sickness.
You can search for a dentist using the NHS
website. Dental care is not free on the NHS
NHS eligibility and charges
so some students may want to consider dental
All full-time students studying in the UK insurance. The Senior Health and Welfare
on programmes lasting at least six months Advisor can provide further information.
are entitled to medical treatment via the
National Health Service (NHS) including
Health Matters
appointments with NHS doctors. If you are
registered for a programme that lasts less If you would like advice on other matters
than six months, you must make sure you such as physical, emotional or sexual health,
take out adequate medical insurance before alcohol/drugs, personal safety or any other
leaving your home country. health issues or interests, you should make
an appointment with the Senior Health
There is no fee to use the NHS doctor service, and Welfare Advisor. Printed advice and
but students aged over 19 have to pay for information with useful telephone numbers/
certain services such as prescriptions (£9.15 internet addresses is also available in Student
per item), dental treatment and eye tests; Affairs, Sundial Court. A well-being clinic
however, students can apply to the Low is held every Wednesday from 12–2pm in
Income Scheme, using the online HC1 form,
Milton Court offering free and confidential
to see if they qualify for help towards certain assessments and advice on physical,
costs and travel.
emotional and sexual health and advocacy
for mental health. This is a walk-in clinic.
Registering with a doctor/GP
All students are required to register with a
GP surgery near to their London residence as
soon as possible to access healthcare for non-
urgent medical problems. The NHS Choices
website will provide details of your nearest
surgery, Sundial Court residents should
register with the Neaman Practice, Student
Affairs will guide you through this process.
When registering with a doctor, you will need
to show some photographic ID, formal proof
of address and your NHS number (if you are
already a UK resident). Please let us know
the details of your GP via eGo (in case of an
emergency).
31
Urgent medical help
An Urgent Care Centre is an NHS service
for patients who cannot wait for a GP
appointment but do not require emergency
treatment. There is an Urgent Care Centre
at Guy’s Hospital at London Bridge. The
closest Emergency/Accident & Emergency
Department (A&E) to the School is at the
Royal London Hospital at Whitechapel.
You should only attend A&E if you have a
medical emergency or have sustained an
injury that requires immediate attention. For
very serious emergencies ring 999 which
will connect you to the ambulance, fire or
police services.
If you are not sure which service you require
or for advice on the nearest service to you
please check with the Senior Health and
Welfare Advisor or call NHS Direct on 111.
Mental Health
One in three of us will suffer at some point
with our mental health and therefore it is
really important to know where and when
to seek help. If you have suffered or are
suffering with your mental health or need
advice related to this, please contact your GP
or Student Affairs for advice.
A mental health crisis often means that you
no longer feel able to cope or be in control of
your situation. You may feel great emotional
distress or anxiety, can’t cope with day-
to-day life or work, think about suicide or
self-harm, or experience hallucinations and
hearing voices.
32
Whether you experience a sudden
deterioration of an existing mental health
problem, or are experiencing problems for
the first time, there are services available
which are free and accessible 24/7 to self
refer for assessment, support and guidance.
The contact numbers are listed on page
43. Alternatively please find your nearest
Accident and Emergency Department or
call 999 for assistance.
Health and Travel
If you are planning to travel in the EU make
sure you have a European Health Insurance
Card (EHIC). A valid EHIC gives you the
right to access state-provided healthcare
during a temporary stay in another
European Economic Area (EEA) country or
Switzerland. UK students travelling to an
EU member state can obtain free or reduced
rate treatment if they have an EHIC card.
The application is free, the EHIC form
is available online or by phone. Please
note that EHIC does not cover private
medical healthcare.
If/when the UK leaves the EU, access to
healthcare when visiting an EU country is
likely to change. Students should continue
to buy travel insurance so they can get the
healthcare treatment needed. An EHIC
issued by the UK will be valid until the date
when the UK leaves the EU.
Support for students with Disabilities,
Medical Conditions and Neurodiverse
Learners
The School has a Learning Support and
Disability Coordinator based in Student
Affairs who supports students with
disabilities, sensory impairments, long-term
physical and mental health conditions; as
well as students who are neurodiverse (which
includes Dyslexia, Dyspraxia and ADHD).
Learning Support is also open to any student
who requires additional input to help them
to manage their studies, get the most from
their course and progress with their learning.
Specialist study skills tuition is available
for all students – which includes advice
and help with planning and writing essays,
researching and structuring dissertations,
improving reading skills, concentration,
note-taking, prioritization and time
management.
The Learning Support and Disability
Coordinator is also available to offer
advice to students who suspect they may be
neurodiverse (Dyslexia, Dyspraxia, ADHD,
Autism, etc.) and can arrange for a diagnostic resources, and offering research support
assessment with an Educational Psychologist sessions to make sure students are confident
to take place if appropriate. Some funding
for support is available through the Disabled generalist and subject-specific print and
Student Allowance (DSA) for UK students
and Student Affairs can help you apply
for this financial support. International
students are unfortunately not eligible for
DSA; however there is a variety of support
we can offer, including disability screening, for all students in Milton Court on a drop-in
assessment of need, study skills tuition,
mentoring and equipment loan.
Please note: there are no automatic coursework
extensions for students who are neurodiverse or
have a disability or health condition. Students
are strongly encouraged to access support at the
start of their course and throughout each year of
study in order to meet academic deadlines.
Starting studying at university can be a
challenging transition as teaching and
learning activities, academic expectations and
assessment methods can be very different
from those encountered at school, college
or a previous non-UK institution. One-to-
one appointments can be made with a Study
Skills Tutor to address specific issues, and a
range of study groups and workshops to help
students are offered to enable all students to
build their confidence through developing
effective study skills and learning strategies.
Student Affairs works closely with the
Library staff available to provide expert
guidance and assistance for students with
any additional support needs. This includes
extended loan and renewal periods for
students who are neurodiverse, providing
training on accessing digital and paper
and adept at using our wide range of
electronic resources effectively. Contact the
Library Department directly or speak to the
Learning Support and Disability Coordinator
The School’s Study Skills Tutor also offers a
one-to-one Study and Practice support service
basis each Tuesday from 12.30–2pm.
33

For further information see the Learning
and Disability Support pages on the Student
Affairs area of MyGuildhall. You can also
arrange to meet the Learning Support
and Disability Coordinator to discuss any
issues you experience with participation,
accessibility and learning.
Counselling Service
Everyone has problems or worries at one
time or another. These can affect your
studies, relationships or just the way you are
coping day to day. It isn’t always easy to know in close proximity to others, hobbies &
what to do.
The Counselling Service is free and
confidential and is available to all students
wishing to explore what may be troubling
them. A Counsellor is available every
weekday. The counselling rooms are situated
in Student Affairs, Sundial Court.
If you wish to make an appointment do one
of the following:
- Contact Lesley Secker (Student Affairs
Administrative Advisor) on 020 7382 7219 and this will be carried out with the utmost
- Email student.affairs@gsmd.ac.uk
- Email counsellors@gsmd.ac.uk
- Ask a member of staff in Student Affairs
to help you make an appointment.
Legal help or advice
Guildhall School students can access free
legal advice at the City Advice Service and
at local CABs (Citizens’ Advice Bureau).
Contact the Head of Student Affairs for
more information.
34
Spirituality
The Student Life Officer can provide
information on places of worship and local
Chaplains. Please contact Student Affairs for
more information.
Help with everyday living
Student Affairs can also advise on all sorts
of everyday practical activities e.g. cooking,
healthy eating, diets and recipes, where to
shop and what to shop for, budgets, living
clubs, exercise, vocal hygiene (singers), rest,
relaxation and mental practice.
Confidentiality and Communication with
your emergency contact
The School values your privacy but it cannot
guarantee absolute confidentiality on all
matters. At times, it may be necessary that
information will be shared internally on
a need to know basis if this is in the best
interests of the individual and the School,
discretion and sensitivity. Only if absolutely
necessary (e.g. hospitalisation, serious mental
breakdown, disappearance), will the School
communicate with your emergency contact
in the exercise of its duty of care.
9. Accommodation
Sundial Court hall of residence External accommodation
The School’s hall of residence is Sundial The Student Life Officer can provide
Court in Chiswell Street, just around the information and advice on arranging
corner from the School. Sundial Court accommodation in external halls of
accommodates 176 students in 39 flats, residence, or renting rooms or flats directly
including one accessible flat, each with from private landlords.
3, 4, 5 or 6 bedrooms, a kitchen/dining
room, shower room and toilet. Bedrooms Resources to help students looking for
are furnished to a high standard and some accommodation include:
are large enough to accommodate an
- an External Accommodation Handbook
upright piano. Each flat has a telephone
(available on eGo), which includes an
for receiving incoming calls. There is a
overview of different accommodation
communal TV room in the basement. The
options, advice on starting your search,
basement also houses a self-service laundry,
and lists of recommended websites
2 practice/performance rooms and the
and estate agents. The Handbook also
Students’ Union bar.
includes information from our annual
Students offered a room in Sundial Court accommodation survey about average
receive an Information Pack with their offer rents and cost of living. (You can also
detailing fees, arrival information, rules find information on private rental prices
across Greater London on the Government
and regulations, and a ‘licence to occupy’
website London.gov.uk/rents
agreement. Rental contracts, invoices,
inventories and inspections of rented rooms - A list of rooms with private landlords
- A list of students looking for flatmates
are administered by the Facilities Office.
Occasionally rooms become available during
the year and you can add your name to the
waiting list in the Facilities office.
Priority is given to students with disabilities
and/or long-term medical conditions with
the relevant medical certification, regardless
of year of study. Students who wish to be
considered for a room on these grounds will
need to apply each academic year, and should
contact Student Affairs for advice.
35
10. Money matters
Living in London can be costly and all students Payments can be made:
need to plan their finances carefully to cover 1) online via eGo using a credit/debit card
fees and maintenance (accommodation, food,
travel and course materials). There are three
departments in the School here to help you
with your financial issues:
Finance Office: for the payment of deposits,
fees and other charges.
Registry, Student Funding Officer: for advice
and literature to help you to locate funding
sources (internal and external), including
accessing government loans (undergraduate
and postgraduate).
Student Affairs: for advice on money
management, welfare entitlements and
applications to the Hardship Fund.
Finance Office
Tuition fees, Sundial Court rent,
and other payments
If you are responsible for paying all or part
of your tuition fees, you are liable for all the
fees at the beginning of the academic year.
Where possible they should be paid in full
but if necessary, payment may be made in
three instalments. These instalments are
due on the first day of each term and must
be paid promptly. Sundial Court rent can
be paid in full or in three instalments at the
beginning of each term.
36
2) at the Finance Office in person on
Mondays to Fridays during the hours of
9.30am and 4.30pm
3) by telephone with your credit or debit card
details between 09.30am and 4.30pm.
4) by bank transfer
5) by cash or cheque
Staff in the Finance Office can answer any
questions about your invoice(s) for fees or rent.
By signing an enrolment form all students
are agreeing to abide by the School’s policies
including the Tuition Fee Payment, Enrolment
and Debt Collection Policy. This policy can be
found on the School website. Please read the
terms carefully as there are penalties if the
policy is infringed.
Payments for lockers, replacement ID card
and assessment resit fees can be paid online at
resources.gsmd.ac.uk/ego/paypal.html
Tuition fees: programme changes,
withdrawal and intermission
If you intend to withdraw from your
studies before the official end date or
receive approval to intermit or change your
programme or mode of attendance, your fees
(and any financial award) may change and
you should seek advice from the Registry. See
Section 4 for further information.
Financial awards
Guildhall School Financial Awards
(maintenance payments)
Financial awards will be disbursed in three Each year students can apply to their
equal instalments from the end of week 2 department for assistance towards tuition
each term but will not be transferred until fees and sometimes with maintenance costs.
the student has; The application form will be available via
eGo, and your department will inform you of
• submitted a scholarship application and
the deadline by which it should be submitted.
accepted the scholarship offer Each department disburses its own funds and
• provided UK bank account details via eGo
you will be informed whether or not your
application has been successful before you
• completed enrolment. begin your studies at the School or continue
your programme into the next academic year.
Student Funding Officer The School is extremely fortunate that
Financial Awards are supported by a large
The Student Funding Officer is available to
number of external donors including
all students in the School for information
trusts, foundations, City livery companies,
and guidance on sources of funding for fees
businesses and individuals. If you receive
and maintenance. Advice is given regarding
a Financial Award you will be required
UK Government loans, US Federal loans or
to satisfy a number of conditions. The
other loans available, grants, scholarships
Development Office will inform you of what
and competitions. To assist students the
you need to do, but the requirements will
following services are provided:
be based on the type of award you receive.
- Guidance on sources of funding, including If you fail to meet these requirements,
fees and maintenance, external funding your Financial Award could be withdrawn
for instruments and travel awards and you would be required to return the
- One-to-one advice to students on sources of full amount of your award for the year.
financial support and assistance in making If you have any further queries about the
applications as appropriate requirements for your Financial Award then
- Promotion of key dates and deadlines please contact the Development Office.
relating to funding applications
- General budgeting advice
Resources and guidance can be found on
MyGuildhall.
37

Budgeting and money advice
If you think you have a money problem
and need advice, please contact the Head of
Student Affairs in the first instance.
Advice is available on the following issues
such as:
- Benefit, welfare and entitlement issues
- Hardship Fund and debt
- Bank accounts
- Insurance
Budget planning
Advice on planning an effective budget can
be found on MyGuildhall on the Student
Funding section of the Registry pages. For
further help, please contact the Head of
Student Affairs.
Hardship fund
If you are experiencing severe financial
hardship with living costs due to unforeseen
and unexpected circumstances you can
apply to the School Hardship Fund. A
review panel meets 3 times each term to
assess applications. You must first speak to
the Head of Student Affairs to find out how
to apply, the criteria for receiving financial
assistance and the process.
Please see MyGuildhall for further advice
and guidance.
Laptop loan students from
disadvantaged backgrounds
As part of our commitment to ensuring
students from every background can study
at Guildhall, the School is launching a
laptop loan scheme. Fifteen laptops will
38
be available to loan to students from
financially disadvantaged backgrounds; by
disadvantaged the School means students
coming from low income households
(below the median UK national average).
Priority will be given to students from these
backgrounds who are embarking on their
first degree. Please contact Student Affairs
for further information.
Students who need a laptop because of a
disability should contact, in the first instance,
Nicola Sherrington, Learning Support &
Disability Coordinator in Student Affairs.
11. T
 he small print: regulations,
policies & procedures
The following list of policies is not
exhaustive – full texts of all regulations,
policies and procedures are on the School’s
website. If in doubt about which policy to
consult, please contact Registry.
Individual departments may have specific
procedures related to their area of work.
If you have any questions about your
department’s procedures contact the
department office in the first instance.
Academic regulatory framework
Section 1: General provisions
Covers the authority to make regulation,
appropriate delegations, the academic year,
and programme approval and review.
Section 2: Admission, Enrolment
& Registration
Details the requisite entrance qualifications
including fitness to study, consideration
of non- standard entry, enrolment and
registration procedures, student attendance
requirements, withdrawal, and termination
of studies.
Section 3: General assessment
regulations for taught programmes
Sets out the framework for assessment
in the School including the principles
of assessment, assessment boards, the
appointment of external examiners and
assessors, attendance at assessment events
(including fit to sit regulation) and the
submission of coursework, marking,
reassessment, the consideration of results,
academic appeals, academic misconduct, and
the publication of results and transcripts (see
page 42 for the academic appeals flow chart).
Individual programme handbooks may
specify more stringent requirements.
Section 4: Research Degree Regulations
These regulations set out the minimum
requirements of the School for the
School’s doctoral programmes. It sets
out maximum and minimum registration
periods, submission deadlines,
attendance requirements, upgrade
and submission procedures. Individual
programme handbooks may specify
more stringent requirements.
Section 5: The student experience
A: Student Code of Conduct
& Disciplinary Procedure
The School expects its students to conduct
themselves at all times in a professional
and orderly manner, respecting the rights,
privacy and property of others.
B: Course Participation Policy: attendance
monitoring and case consultation and progress
review procedures
This policy sets out the mutual obligations
and responsibilities of the School and the
student in respect of participation and
fitness to study.
C: Principal’s emergency powers of suspension
These regulations permit the Principal, or her
deputy, to suspend or exclude a student either
(i) to protect the health & safety of the
community (including the health and safety
of the individual student) or
(ii) pending serious disciplinary action where
a student is subject to a criminal charge or
police investigation.
39
D: Student complaints procedure
This procedure relates to any complaint
made against the School except those covered
by other procedures (e.g. assessment appeals
or appeals against the outcome of a hearing).
E: Fitness to practise procedure
(Music Therapy students only)
The full text is available in the
programme handbook.
Copyright and Intellectual
Property policy
Students and staff should assure themselves
that at all times they are not in breach of
copyright law and ensure they are acting
within the guidelines established by the
Music Publishing Association (advice can be
sought from the Library). Student and staff
should also be aware of intellectual property
law and understand their IP rights.
Health & safety policy
In accordance with the legal requirements
specified in the Health and Safety at Work
Act 1974 (HASWA), and the Management
of Health & Safety at Work Regulations
1999 (MHSW) and associated legislation,
this document outlines the School’s policies,
arrangements and responsibilities for Health
and Safety on all School premises.
40
Safeguarding policy (HE students)
The School recognises that there is a
collective responsibility to provide a safe
environment, protect adults at risk from
any form of abuse and be aware of the
signs or abuse or neglect in adults at risk
and report any incidents to the designated
Safeguarding Lead. The Safeguarding
policy defines an adult at risk as any adult
who has a greater than normal risk of abuse
owing to old age, infirmity, disability,
sensory impairment, or mental health. This
vulnerability may be temporary.
The designated Safeguarding Lead for the
senior School is the Secretary & Dean of
Students (Katharine Lewis). The Deputy
Safeguarding Lead is the Head of Registry
Services (Stacey Balsdon).
Data protection
Higher Education Statistics Agency’s
Student Collection Notice and Destination
of Leavers Collection notice explains what
data is collected for statutory purposes
and what information is passed on to
other government agencies firstly while
students are registered on a programme and
secondly their subsequent destination after
completing their programme.
The School respects your privacy and will
not enter into correspondence with friends/
relations/agents even if they have the details
of the reference number except in extreme
circumstances where it is necessary for the
School to contact the next of kin, or explicit
written permission has been provided for
specific circumstances. This does not apply to Alcohol and substance misuse
students who are under the age of 18.
This policy sets out the School’s
The Guildhall School is a department of the expectations and procedures on a range
City of London Corporation and the City of of substance misuse.
London is the data controller. The City of
London’s privacy notice explains how the
City uses personal data, it can be found at Tuition fee payment, enrolment and
debt collection policy 2020/21
cityoflondon.gov.uk/privacy
The School’s Higher Education Student This policy covers tuition fees and deposits,
Privacy Notice and Record Retention temporary enrolment procedures, and
what fees you will be charged if you change
schedules are published on the School
your student status through withdrawal,
website. If you have any general concerns or
questions about how the School looks after intermission, or mode of attendance. It
explains what the School will do in the event
your personal information, please contact
the Secretary & Dean of Students. of late or non-payment of fees, or other debts
to the School. Please note you must inform
the Finance Office of any difficulties you
IT & telecommunications:
think you might have in making payment in
acceptable use
advance of the due date.
This sets out the ‘rules’ for the safe use of
the IT equipment, software and internet Academic appeals
connection at the School. Logging onto or
Please see flowchart on page 42.
using the School’s systems is deemed to be
acceptance of this policy.
Library policy & guidelines
Please refer to the Library page on
MyGuildhall or contact the Library.
Student support statement
This policy outlines the School’s
commitment to supporting services
for students.
41
 Student makes an appeal submission using the AP1 form
Appeals must clearly state the grounds* for appeal and must be
accompanied by supporting documentary evidence (submitted
12. Mental health contact numbers
within 15 working days of the release of results by the School
Board of Examiners)
*Please note: there is no appeal against the academic or professional
judgement of the examiners in relation to marks, grades, progression
or award

Students experiencing a mental-health crisis Barnet

Stage 1
Initial consideration (see page 32) can self-refer to local mental 020 8702 4040
Initial determination on whether sufficient information has been health outreach services by phoning the
provided on one or both grounds for appeal
relevant number below. These phone lines Enfield
are open 24 hours a day, seven days a week 020 8702 3800
and are free, confidential and offer a variety
Referral Dismissed of support measures. Haringey
The appellant will be notified Insufficient evidence has been
020 8702 6700
within 12 working days of one submitted or the grounds
of three actions: for appeal are invalid. The
appellant will be notified
Camden and Islington
within 15 working days 020 3317 6333

City and Hackney

020 8432 8020
1. Immediate corrective action 2. Academic appeals panel 3. Extenuating circumstances
Where there is a proven To consider a mixture of panel Lambeth, Lewisham, Croydon, Southwark
material error action will material error & extenuating 080 0731 2864
be taken by the Chair of circumstances
the relevant Programme
Tower Hamlets
Assessment Board
020 3594 3179

The appellant will be invited
Stage 2
to attend the hearing. In the
event that an appeal is upheld,
one the following will result:
i) The student will be required
to resit some or all failed
assessments without penalty
OR
ii) The case will be referred the
case back to the Assessment
Board with commentary
Newham
In the event that an appeal is
upheld, one of the following 020 7540 6782
will result:
i) Retrospective deferral or Greenwich
extension to assessment 080 0330 8590
ii) Consideration to be exercised
in determination of student’s
progression or award Nightline
classification (in borderline
cases only) Free and confidential 24/7 support line
iii) No Action specifically for students

Text: 07717 989 900

Stage 3
Call: (+44) 207 631 0101
Formal review Live chat
An appellant may request a formal review of the outcome of an appeal where they can demonstrate
that there were significant procedural irregularities on the part of the School in the processing of the
appeal at any stage. Students must submit a request using the AP2 form (submitted within 10 working
days of the appeal outcome being communicated) providing a reasoned argument for the request and
accompanied by supporting documentation.

Please refer to the Academic Regulatory Framework on the policies page of the School website for the full details of
the Academic Appeals process.
42 43
13. U
 seful School contacts
& departmental opening times

Guildhall School of Music & Drama Orhan Hassan

Silk Street, Barbican, London, EC2Y 8DT
Telephone +44 (0)20 7628 2571
gsmd.ac.uk
This list is not exhaustive. For a full contact
list of establishment staff please see the
directory on MyGuildhall
Accommodation
Sundial Court Rent/Contracts
Facilities Office (G6)
Telephone +44 (0)20 7382 7192/7193
Cathy Gigirey
Senior Facilities Administrator
sundial-accommodation@gsmd.ac.uk
Julia Oliver
Student Life Officer
38 – 42 Chiswell Street (Sundial Court)
Telephone +44 (0)20 7382 6132
studentlifeofficer@gsmd.ac.uk
Sundial Court Reception
Telephone +44 (0)207 382 7163
Development & Alumni Relations Office
Level 2 Silk Street
Wezi Nyirenda
PA to Vice Principal and Director
of Advancement
Telephone +44 (0)20 7382 7179
wezi.nyirenda@gsmd.ac.uk
development@gsmd.ac.uk
Facilities Office
G6 (Ground Floor Silk Street Building)
Opening Times 9.00 – 17.00 (Mon–Fri)
Silk Street Reception extension 7194
Milton Court Stage Door extension 3001
Ben Ripley
Deputy Head of Facilities
Telephone +44 (0)20 7382 7217
Cathy Gigirey
Senior Facilities Administrator
Telephone +44 (0)20 7382 7192
Shelle Bridgeman
Facilities Administrator
Telephone +44 (0)20 7382 7193
Andrew Moriarty, Antoinette Van der
Werf, Jose Cochofel, Violet Tarawaillie,
Jurate Ciuzauskyte (Interim), Carlos
Carmona (Interim)
Facilities Managers
Extension 7818
Sonia Gallagher, Mark Seabrook,
Viktoria Hercsik, Keiran Willaims, Martin
Freeman, Francesca Mangialavori, Dean
Roache
Facilities Assistants
Finance
Level 2 Barbican Highwalk
(Frobisher Crescent)
Opening Times: 9.30am–4.30pm (Mon–Fri)
Telephone +44 (0)20 7382 7208
finenq@gsmd.ac.uk
Marketing, Communications &
Student Finance Officer & Payments International Relations Office
Information Technology (IT) Department Level 2 Silk Street
Telephone +44 (0)20 7382 2319
1st floor Silk Street/4th floor Milton Court marketing@gsmd.ac.uk
Term Time Opening Times
8.30am–6pm (Mon–Fri) Jo Hutchinson
9am–1pm (Sat) Deputy Director of Advancement
Vacation Opening Times
9.15am–5pm (Mon–Fri) Mark Johnson
Closed weekends and bank holidays. Senior International Relations Manager
General enquiries Olivia Beckhurst (maternity cover)
Telephone +44 (0)20 7382 5277 Marketing & Communications Manager
(extension 7870) (Student Recruitment)
Dominic Smith Fiona Dart
Head of IT Marketing & Communications Manager
Telephone +44 (0)20 7382 7286 (Events)
dominic.smith@gsmd.ac.uk
Marc Usher
Digital Marketing Manager
Library
Hannah Lord
2nd floor Silk Street Building
Marketing & Communications Administrator
(top of staircase D) Telephone +44 (0)20 7382 2319
Term Time Opening times:
8.30am–7pm (Mon) 9am–7pm (Tues–Fri)
Vacation Opening times
9.30am–4.45pm(Mon–Fri, closed weekends)
9.30am–4.45pm(Sat)
General Library enquiries
Telephone +44 (0)20 7382 5280
Issue Desk (Renewals)
Telephone +44 (0)207 382 7178
library@gsmd.ac.uk

44 45

Music office
Room G3 & G5
Telephone +44 (0)20 7382 7144
music@gsmd.ac.uk
James Alexander
Head of Music Administration
Telephone +44 (0)20 7382 7195
james.alexander@gsmd.ac.uk
Jen Pitkin
Deputy Head of Music
(Admissions & Assessment)
Telephone +44 (0)20 7382 6128
jen.pitkin@gsmd.ac.uk
Sophie Hills
Deputy Head of Music Administration
(Planning)
Telephone +44 (0)20 7628 7101
sophie.hills@gsmd.ac.uk
Peter Smith
Executive Assistant to the Director of
Music & Head of Music Administration
Telephone +44 (0)20 7382 7144
peter.smith@gsmd.ac.uk
Steven Gietzen
Opera
Telephone +44 (0)20 7382 7164
steven.gietzen@gsmd.ac.uk
Brendan MacDonald
UG Music Studies, Composition & Keyboard
Telephone +44 (0)20 7382 6159
brendan.macdonald@gsmd.ac.uk
46
Liam Donegan
Strings & Music Therapy
Telephone +44 (0)20 7382 7392
liam.donegan@gsmd.ac.uk
Martin Williams
Jazz & Supplementary Studies
Telephone +44 (0)20 7382 7180
martin.williams@gsmd.ac.uk
Martha Hartman
Vocal
Telephone +44 (0)207 382 6136
martha.hartman@gsmd.ac.uk
Nora Salmon
PG Music Studies & Chamber Music
Telephone +44 (0)20 7382 6129
nora.salmon@gsmd.ac.uk
Michal Rogalski
WBP & Historical Performance
Telephone +44 (0)20 7382 2571 ext 8019
michal.rogalski@gsmd.ac.uk
Joao Costa & Graeme Booth
ASIMUT
Graeme : Telephone +44 (0)20 7382 6111
Joao: Telephone +44 7628 2571 ext 5177
musicroombooking@gsmd.ac.uk
Jo Cooper
External Engagements
Telephone +44 (0)20 7382 7197
jo.cooper@gsmd.ac.uk
Bill Bannerman
Music Stage Manager (G23)
Telephone +44 (0)20 7628 2571 ext.8069
bill.bannerman@gsmd.ac.uk
Phil Sizer
Orchestra Manager (G20)
Telephone +44 (0)20 7382 7196
phil.sizer@gsmd.ac.uk
J.P. Williams & Patrick Symes
Piano Technician (LG8)
Telephone +44 (0)20 7382 7668
piano.technician@gsmd.ac.uk
Miranda Humphreys
Audience Programmes Administrator
Music Office
Telephone +44 (0)20 7382 6108
miranda.humphreys@gsmd.ac.uk
Adam Williams
Jazz ensemble and equipment manager
Telephone +44 (0)20 7628 2571 ext. 5109
adam.williams@gsmd.ac.uk
Performance Venues
Level -1, Milton Court
performance.venues@gsmd.ac.uk
Charles Haines
Head of Performance Venues
Rosie Carter
Performance Venues Administrator
Production Arts & Drama Office
(Production Arts, Drama & PACE)
Level 3 Milton Court
Telephone +44 (0)20 7382 2323
drama@gsmd.ac.uk
Gareth Higgins
Head of Production Arts & Drama
Administration
Telephone +44 (0)20 7382 6127
gareth.higgins@gsmd.ac.uk
Charlotte Hurt
Deputy Head of Production Arts & Drama
Administration (Programmes)
Telephone +44 (0)20 7382 7171
charlotte.hurt@gsmd.ac.uk
Lynne Buckley
Deputy Head of Production Arts & Drama
Administration (Admissions)
Telephone +44 (0)20 7382 7149
lynne.buckley@gsmd.ac.uk
Lisa Evans
Production Arts & Drama Administration
Officer (Admissions)
Telephone +44 (0)20 7382 7173
lisa.evans@gsmd.ac.uk
Ellen Paine
Production Arts & Drama Administration
Manager (Records)
Telephone +44 (0)20 7382 2323
ellen.paine@gsmd.ac.uk
Willow Welch
Production Arts & Drama Administration
Officer (Programmes)
Telephone +44 (0) 20 7628 2571 (Ext: 3024)
willow.welch@gsmd.ac.uk
Elena Clements
Production Arts and Drama
Administration Assistant
Telephone +44 (0) 20 7382 2323
elena.clements@gsmd.ac.uk
47

Reception Registry
Silk Street Building Level 5 Milton Court
Telephone +44 (0)20 7382 7194 or registry@gsmd.ac.uk
extension 7942 internally Opening Times 09.30 – 17.00 (Mon–Fri)
Milton Court Stage Door
Telephone +44 (0)20 7382 3001 Stacey Balsdon
Head of Registry Services
John Hosier Annexe Telephone +44 (0)20 7382 5272
ext. 7967 stacey.balsdon@gsmd.ac.uk
Stuart Brooking
Recording & Audio Visual Department
Admissions, Enrolment & Visa matters
Telephone +44 (0)207 382 7183
Room 223 (top floor of Silk Street building)
stuart.brooking@gsmd.ac.uk
Telephone +44 (0)20 7382 7189
Opening Times 9.00am–5pm (Mon–Fri)
Alice Allan
av@gsmd.ac.uk
Assessment matters
Telephone +44 (0)207 382 7182
Jules Hepple
alice.allan@gsmd.ac.uk
Recording & Audio Visual Manager
Mark Rainbow Eloise Peters
Technician Student Funding Officer
Telephone +44 (0)207 382 7181
Mathew Sturmey studentfundingofficer@gsmd.ac.uk
AV Administrator
Kalpesh Khetia
Student representation and feedback,
academic appeals, student complaints
Telephone +44 (0)207 382 2307
kalpesh.khetia@gsmd.ac.uk
48
Nicola Sherrington
Research
Study Skills & Disability Coordinator*
Level 2 Milton Court
Lesley Secker
Cormac Newark Student Affairs Administrator
Head of Research
Counselling service
cormac.newark@gsmd.ac.uk
See page 34
Alex Mermikides
Doctoral Programme Leader *Please note that these posts are only in the office
two days a week. The Study Skills & Disability
Telephone +44 (0)20 7382 2306
alex.mermikides@gsmd.ac.uk Coordinator is term-time only. Please contact
Student Affairs general enquiries should you
Biranda Ford need advice out of term-time.
Graduate Training and Development Leader
biranda.ford@gsmd.ac.uk Students’ Union
Sarah Bell Second floor Silk Street building
Doctoral Research Coordinator (next to student common room area)
Telephone +44 (0)20 7628 2571 Ex. 5104 Telephone +44 (0)20 7638 9055
sarah.bell@gsmd.ac.uk union@gsmd.ac.uk
facebook.com/GuildhallSU
Student Affairs
Harry Plant
38 – 42 Chiswell Street (Sundial Court) Students’ Union President
General enquiries
Telephone +44 (0)20 7382 7219
student.affairs@gsmd.ac.uk
Opening Times 9.30am–5pm (Mon–Fri)
Sue Cowan
Head of Student Affairs
sue.cowan@gsmd.ac.uk
Hannah Goodwin
Senior Health and Welfare Advisor
Julia Oliver
Student Life Officer *
49
Staff referenced in the Handbook
by job title

Job Title Office location Name

Secretary & Dean of Students Level 3, Milton Court Katharine Lewis

ASIMUT Manager Music Office Joao Costa / Graeme Booth

Deputy Head of Production Arts Production Arts Charlotte Hurt

& Drama Administration & Drama office

Assistant Registrar (Admissions & Enrolment) Registry Stuart Brooking

Counsellors Student Affairs Nick Barwick

Alice Bulman
Jonathan Smith
Charlotte Wickers
Gina Campbell-Harris
Sarah Norris Cromwell Tower, Silk Street
Deputy & Music Librarian Library Ainara Urrutikoetxea Barbican, London
Director of Drama Level 3, Milton Court Orla O’Loughlin
EC2Y 8DD
+44 (0)20 7588 9242
Director of Music Level 1, Silk Street Jonathan Vaughan
barbican@chimesmusic.com
Director of Production Arts Level 3, Milton Court Ben Sumner

Head of Music Administration Music office James Alexander

Head of Production Arts Level 3, Milton Court Gareth Higgins • 10% student discount on most sheet music, books and CDs
& Drama Administration

Head of Student Affairs Student Affairs Sue Cowan

• 20% student discount on sets of strings (e.g. violin, viola,
cello, and 20% student discount boxes of reeds)
Senior Health & Welfare Advisor Student Affairs Hannah Goodwin

Senior & Drama Librarian Library Kate Eaton
Student Finance Officer Finance Orhan Hassan
Student Funding Officer Registry Eloise Peters
Student Life Officer Student Affairs Julia Oliver
• Download service (fully licenced and legal) for a large
catalogue of music that was available as ‘single sheets’
chimesmusicdigital.com

Student’s Union President Level 2, Silk Street Harry Plant

Study Skills & Disability Coordinator Student Affairs Nicola Sherrington Monday – Friday: 9.00am – 5.30pm
Saturday: 9.00am – 5pm
(Please telephone if you are unsure!)

50
 Guildhall School is provided by the
City of London as part of its contribution to
the cultural life of London and the nation.